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NORTH CAROLINA ADMINISTRATIVE
OFFICE OF THE COURTS (NCAOC)
IMPORTANT STATISTICS
FISCAL YEAR 201 7- 18
FOUR PRIMARY SECTIONS
Administrative Services
Budget; communications; court
programs and services; financial; general
counsel; general services; governmental
affairs; human resources; organization
development; research, policy, and
planning; training
Field Services
Computer applications support, policy
and procedures support, training and
organizational development
Program Services
Alternative dispute resolution, child custody
mediation and permanency, problem
solving court, family court, foreign language
interpreters, Guardian ad Litem, juvenile
court improvement
Technology Services
Applications development, network and
operations infrastructure, Help Desk, Data
Center, disaster recovery
PERSONNEL INFORMATION
Funded by state appropriations
151.5 NCAOC staff
143.0 NCAOC technology staff
Article IV, Section 15, of the North Carolina Constitution makes legal provision for the
North Carolina Administrative Office of the Courts (NCAOC) to provide centralized
administration and budgeting services for the state's courts. This provision came in 1965
after the General Assembly adopted the recommendation made by the Bell Commission to
unify the state's court system.
BUDG ET
$530.2 million certified state appropriations
for administrative support, statewide
infrastructure, and technology services
$53.5 million (10.09%) appropriated
to NCAOC
* Specialty services, courts, and alternative dispute
resolution note: The certified budget is the budget
enacted by the General Assembly.
NCAOC's centralized operations for courts include budgeting; internal and external
communications; payroll; human resources; training; equipment and supply purchasing and
delivery; printing and distribution of forms and other court business material; computing
with a mainframe and server farm, WAN, and multiple LANs; computer applications
development; Voice over Internet Protocol telephone system; legal support; and a Help Desk
for technology and for policy and procedures. For comparison, the NCAOC serves the Judicial
Branch just as the Department of Administration, Office of State Budget and Management,
Office of State Human Resources, Information Technology Services, and Attorney General's
legal staff serve the Executive Branch.
The NCAOC's approach to centralized operations is to apply its professional expertise and
governmental legislative affairs consistently in the best interests of the court system as
a whole. This is accomplished by seeking understanding and supporting the needs and
demands of the nearly 550 independently elected court officials as well as staff and by taking
into account their diversity, caseloads, and available resources to provide the best problem¬
solving services and tools needed to ensure timely and proper disposition of caseloads.
The NCAOC's Court Programs and Services Division, helps the courts provide and increase
access to justice for families and individuals feeing civil, dependency, delinquency, and
criminal court actions. We offer services and programs to assist with these provisions,
which include alternative dispute resolution services, interpreting and language access
services, child custody mediation, family courts, domestic violence services, juvenile court
improvement, and each day we provide information, advice, support, and solutions to court
officials, court staff, and contractors.
Providing services to help North Carolina's unified court system operate more efficiently and effectively,
taking into account each courthouse's diverse needs, caseloads, and available resources
