★ ★★
TECHNOLOGY SERVICES
IMPORTANT STATISTICS
AS OF JUNE 30, 2020
Criminal
1.05 million Daily transactions
49.27 million Criminal cases
4.74 million Infraction cases
Civil
322,945 Daily transactions
23.1 million Civil cases
117.87 million Total transactions
eCitation
Over 3,100 eCitations created daily
26,952 Law enforcement officer users
520 Law enforcement agencies
(new agencies added monthly)
Email
42 million Emails securely delivered
22 million Email spam
/
malware attacks
blocked
NCAWARE
14,647,923 Processes (served
/
unserved)
53,042 Court and law enforcement users
1,621 Average processes served each day
payNCticket®
1,280,301 Citations disposed
More than $294 million collected since
inception Note Monies collected ore disbursed to state
and local government ogencies as directed by the North Carolina
Gen era! A ssembly.
Credit Card Payments in Courthouses
1,125,376 Payments processed
More than $192.4 million in receipts
collected since inception
Help Desk
118,055 Call tickets processed
34,944 Password resets via self-service
Support Services- Access Administration
16,850 Access requests processed at an
average of 1,404 per month
Web Calendars
More than 2.7 million average workday
transactions
OCAP
491,156 payments processed totaling
$112,784,854.90 since inception
Court Date Notifications
12,235 Subscriptions
13,635 Notifications
42,121 Reminders
WHAT USERS ARE SAYING
Guilford County Magistrate
"NCAWARE ties the entire state under one uniform
system. A magistrate now has the ability to search
statewide, and a defendant can now surrender at
any county courthouse with a magistrate."
Guilford County Victim
/
Witness
Legal Assistant
"CCIS-DA is always one step ahead."
The North Carolina Administrative Office of the Courts (NCAOC) Technology Services
Division (TSD) provides information technology services and solutions to support the day-
to-day work of the Judicial Branch. Using modern software development techniques and
technologies, TSD develops and maintains a statewide court information computer system
to support the various groups of court officials and staff within the Judicial Branch (see
diagram on next page). Court information subsystems are tailored to the unique needs of
North Carolina's unified court system, which is one of the few truly unified court systems in
the nation and the only state court system that supports the state's prosecutors.
To provide access to the Court Information System, TSD maintains and supports desktop
and office computer hardware and software in more than 216 court offices statewide,
including 550 district and superior courtrooms. TSD also maintains and operates a statewide
communications network to support the Judicial Branch, including data and network
operations centers in Raleigh, which is the hub of its operations. In addition to court users,
TSD supports and maintains access to its criminal systems for over 32,000 law enforcement
users statewide. TSD also maintains and supports telephone systems in court offices
statewide.
OUR COLLABORATIVE APPROACH
Technology Services staff work with the Judicial Branch's more than 1,200 elected
and appointed officials and other court personnel to determine the diverse business
needs for technology. Advisory committees with representatives from business units
are assembled to advise TSD teams as technology projects are undertaken. To further
Judicial Branch involvement in strategic information technology initiatives, an IT
governance process has been designed that relies heavily upon user input.
Using information technology for the delivery of high-quality justice services throughout North Carolina
