COURT PROGRAMS DIVISION
Alternative Dispute Resolution
2,280 family financial cases completed
4,240 arbitration cases completed
6,093 mediated settlement cases completed
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The North Carolina Administrative Office of the Courts (NCAOC) Court Programs
Division assists North Carolina's state courts in providing justice and increasing
access to justice for families and individuals who face civil, child welfare,
delinquency, and criminal court actions. This is accomplished through specific
programs and services, many of which create pathways for resolving conflict in a less
adversarial, more effective way.
Child Custody Mediation
18,789 people attended orientation
9,081 child custody cases mediated
9,934 mediation sessions held
4,139 parenting agreements drafted
Language Access Services
9 NCAOC Spanish court interpreters
86 certified Spanish court interpreters
2 certified Russian court interpreter
1 certified Vietnamese court interpreter
Programs that are supported by NCAOC Court Programs staff and field staff include:
Alternative dispute resolution services
Child custody mediation
Interpreting and translation services
Family Courts
45,472 domestic cases filed
35.7% of pending domestic cases were
more than one year old
175 days pending median age of domestic
cases
Unified family courts
Access and visitation for non-custodial parents
Treatment
/
recovery courts
School Justice Partnerships
Disability access
Jury support
Other critical programs that are supported solely by NCAOC Court Programs staff
include:
School Justice Partnerships (SJPs)
SJPs in 50 counties at end of FY 2021-22
Domestic Violence eFiling
14 counties serving 51% of state's
population
WHO WE ASSIST
Court Officials
Judges, clerks of court, district attorneys,
magistrates, defense attorneys, parent
attorneys, Guardian ad Litem (GAL) attorneys
Juvenile Court Improvement Program
Domestic violence
Human trafficking
At the heart of each court program is providing information, advice, support,
and solutions to court officials and staff daily. The Court Programs Division
is dedicated to making available tools, services, and training to advance the
efficient management of court resources; providing research and best practices;
communicating, collaborating, and partnering with stakeholders; identifying,
encouraging, and supporting innovations in court management, services, and
programs; and modeling performance measurement and accountability for
outcomes of programs.
Court Staff
Custody mediators, family court staff, clerks,
treatment court staff, court administrators,
court managers, court coordinators, court
assistants, Guardian ad Litem staff, grant
and contract staff
Contractors
Interpreters, permanency mediators
STAKEHOLDERS
Citizens, N.C. Department of Health and
Human Services, treatment providers,
Treatment Alternatives for Safer
Communities (TASC) staff, school staff,
N.C. Department of Public Safety, N.C.
Department of Public Instruction, and UNC-
Chapel Hill (SOG and School of Social Work-
Family and Children's Resource Center)
Assisting court officials and court staff to provide justice and increase access to justice through court programs and services
