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North Carolina
Administrative Office
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Courts
COURT PROGRAMS AND
MANAGEMENT SERVICES
STATEWIDE PROGRAM DATA
Fiscal Year 2014-15
Alternative dispute resolution
2,715 family financial cases completed
3,481 court-ordered arbitration cases completed
6,418 mediated settlement cases completed
Child custody mediation
19,227 people attended orientation
10,124 child custody cases mediated
11,100 mediation sessions held
5,486 parenting agreements drafted
Family courts
45,145 domestic cases filed
82% of pending domestic cases
were less than one year old
Language Access Services
10 NCAOC Spanish court interpreters
82 certified Spanish court interpreters
1 certified French court interpreter
1 certified Mandarin court interpreter
1 certified Vietnamese court interpreter
Juvenile Court Improvement Program
Ongoing federal grant funding to support
improvements in child welfare cases
Ongoing JWise information system improvements
Ongoing cross-disciplinary specialized training
The North Carolina Administrative Office of the Courts' (NCAOC) Court Programs and
Management Services Division assists our state's courts to provide justice and increase
access to justice for families and individuals who face civil, dependency, delinquency,
and criminal court actions. We accomplish this through specific programs and
services -child custody mediation, interpreting services, unified family courts, juvenile
court improvement projects, alternative dispute resolution services, jury support and
specialized grant, and contract-funded services.
Each day we provide information, advice, support, and solutions to problems to those
we assist. Tasks that we perform to this end include:
WHO WE ASSIST
Court officials
Judges, clerks of court, district attorneys,
magistrates, defense attorneys, parent attorneys,
Guardian ad Litem (GAL) attorneys
Court staff
Custody mediators, family court staff,
county drug treatment court staff, trial court
administrators, trial court coordinators, judicial
assistants, clerks, grant and contract staff
Contractors
Interpreters, permanency mediators,
parenting educators
STAKEHOLDERS
N.C. citizens, N.C. Department of Health and
Human Services, treatment providers, Treatment
Alternatives for Safer Communities (TASC) staff,
school staff, N.C. Department of Public Safety
■ Providing tools and services to advance the efficient management of
court resources
■ Promoting and facilitating effective court services/programs based on
research and best practices
■ Communicating, collaborating, and partnering with stakeholders
■ Advocating for existing and new resources to institutionalize and increase
programs and services to the courts
■ Providing opportunities to train and develop court officials and other Judicial
Branch staff to enhance best practices and promote ethical practices
■ Identifying, encouraging, and supporting innovations in court management,
services and programs
■ Modeling performance measurement and accountability for outcomes of
programs and services
Assisting court officials and court staff to provide justice and
increase access to justice through court programs and services
