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North Carolina
ADMINISTRATIVE OFFICE
o/'f/u- Courts
COURT PROGRAMS AND
MANAGEMENT SERVICES DIVISION
STATEWIDE PROGRAM DATA
State Fiscal Year 2011-12
Alternative dispute resolution
3,093 family financial cases
2,898 arbitration cases
9,864 mediated settlement cases
Child custody mediation
18,594 people attended orientation
9,992 child custody cases mediated
1 1 ,329 mediation sessions held
5,945 drafted parenting agreements
Drug treatment courts
1,628 participants
64% participants in treatment more than six months
35% successful completions
12 drug free babies were born
Family courts
45,672 domestic cases
78% of pending domestic cases
were less than one year old
Foreign language interpreting
10 NCAOC Spanish court interpreters
69 state and/or federally certified
Spanish court interpreters
1 state certified Vietnamese court interpreter
1 1 0 contract interpreters
WHO WE ASSIST
Court officials
Judges, clerks of court, district attorneys,
magistrates, defense attorneys, parent attorneys,
Guardian Ad Litem (GAL) attorneys
Court staff
Custody mediators, family court staff,
county drug treatment court staff, trial court
administrators, trial court coordinators, judicial
assistants, clerks, grant and contract staff
Contractors
Interpreters, permanency mediators,
parenting educators
STAKEHOLDERS
N.C. citizens, N.C. Department of Health and
Human Services, treatment providers, Treatment
Alternatives for Safer Communities (TASC) staff,
school staff, N.C. Department of Juvenile Justice
and Delinquency Prevention, N.C. Department
of Correction
The North Carolina Administrative Office of the Courts' (NCAOC) Court Programs and
Management Services Division assists our state's courts to provide justice and increase
access to justice for families and individuals who face civil, dependency, delinquency,
and criminal court actions. We accomplish this through specific programs and
services -child custody mediation, interpreting services, unified family courts, juvenile
court improvement projects, alternative dispute resolution services, jury support and
specialized grant, and contract-funded services.
Each day we provide information, advice, support, and solutions to problems
to those we assist. Tasks that we perform to this end include:
■ Providing tools and services to advance the efficient management of
court resources
■ Promoting and facilitating effective court services/programs based on
research and best practices
■ Communicating, collaborating, and partnering with stakeholders
■ Advocating for existing and new resources to institutionalize and increase
programs and services to the courts
■ Providing opportunities to train and develop court officials and other Judicial
Branch staff to enhance best practices and promote ethical practices
■ Identifying, encouraging, and supporting innovations in court management,
services and programs
■ Modeling performance measurement and accountability for outcomes of
programs and services
JURY SERVICE VIDEO
Our new Jury Service video is one way we directly provide service
to citizens of North Carolina. This 15-minute video provides
information about the role of a juror, the North Carolina General
Court of Justice and how it works, and what to expect in the
courtroom. Available at www.nccourts.org.
Assisting court officials and court staff to provide justice and
increase access to justice through court programs and services
