™ North Carolina
ADMINISTRATIVE OFFICE
of/Ze COURTS
COURT PROGRAMS AND
MANAGEMENT SERVICES
STATEWIDE PROGRAM DATA
State Fiscal Year 2010-2011
Child custody mediation
10,064 child custody cases mediated
6,341 drafted parenting agreements
Foreign language interpreting
10 NCAOC Spanish court interpreters
80 certified Spanish court interpreters
170 contract interpreters
Drug treatment courts
1,881 participants
76% participants in treatment
more than six months
48% successful completions
Family courts
47,053 domestic cases
81 % of pending domestic cases
were less than one year old
Alternative dispute resolution
4,396 family financial cases
3,964 arbitration cases
9,302 mediated settlement cases
Juvenile court improvement projects
7 project directors
Ongoing improvements to JWise
information system
Ongoing cross-disciplinary specialized training
The North Carolina Administrative Office of the Courts' (NCAOC) Court Programs and
Management Services Division assists our state's courts to provide justice and
increase access to justice for families and individuals who face civil, dependency,
delinquency and criminal court actions. We accomplish this through specific programs
and services - child custody mediation, interpreting services, drug treatment courts,
unified family courts, juvenile court improvement projects, alternative dispute
resolution services, and jury support.
Each day we provide information, advice, support, and solutions to problems
to those we assist. Tasks that we perform to this end include:
WHO WE ASSIST
Court officials
Judges, clerks of court, district attorneys,
magistrates, defense attorneys, parent attorneys,
Guardian Ad Litem (GAL) attorneys
Cou rt staff
Custody mediators, family court staff, drug
treatment court staff, juvenile court improvement
project staff, trial court administrators, trial court
coordinators, judicial assistants, clerks
Contractors
Interpreters, permanency mediators,
parenting educators
STAKEHOLDERS
N.C. citizens, N.C. Department of Health and
Human Services, treatment providers, Treatment
Alternatives for Safer Communities (TASC) staff,
school staff, N.C. Department of Juvenile Justice
and Delinquency Prevention, N.C. Department
of Correction
■ Providing tools and services to advance the efficient management of
court resources
■ Promoting and facilitating effective court services/programs based on
research and best practices
■ Communicating, collaborating, and partnering with stakeholders
■ Advocating for existing and new resources to institutionalize and increase
programs and services to the courts
■ Providing opportunities to train and develop court officials and other judicial
branch staff to enhance best practices and promote ethical practices
■ Identifying, encouraging, and supporting innovations in court management,
services, and programs
■ Modeling performance measurement and accountability for outcomes of
programs and services
JURY SERVICE VIDEO
Our Jury Service video is one way we directly provide service
to citizens of North Carolina. This 15-minute video provides
information about the role of a juror, the N.C. general court of
justice and how it works, and what to expect in the courtroom.
Available at www.nccourts.org.
Assisting court officials and court staff to provide justice and increase
access to justice through court programs and management services.
