A more empathetic you curriculum module - Page 294 |
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4
Objective 5: Select appropriate communication techniques in unique health care
situations: caring for an anxious resident/ patient.
Content
Do not try to reassure the resident/ patient with empty
explanations
• Makes the resident/ patient feel less important
• Example of what not to say “ Anyone would be anxious if
they were married to your husband.” “ I’d be anxious too
if I thought I had cancer.”
Do not dwell about what the resident/ patient is doing to
relieve tension
• resident/ patient may be using call bell frequently,
walking to the nurses station frequently
• Examples of what not to say – “ You are acting like a 3-
year old.” “ Now, Mrs. Smith, I expected better
behavior from you.”
Do not become defensive when the resident/ patient
complains
• May complain about everything and anything that health
care provider does
• Encourage resident/ patient to identify what events
preceded his/ her anxiety
• Example of what not to say – “ It’s not my fault that the
kitchen is 2 minutes late bringing your lunch.” “ Give me
a break. I was just in here for 20 minutes.” AND…
Do not be surprised if logic is useless
Do not expect the resident/ patient to change his/ her
behavior immediately.
Notes
Object Description
Description
| Title | A more empathetic you curriculum module - Page 294 |
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| Full Text | 4 Objective 5: Select appropriate communication techniques in unique health care situations: caring for an anxious resident/ patient. Content Do not try to reassure the resident/ patient with empty explanations • Makes the resident/ patient feel less important • Example of what not to say “ Anyone would be anxious if they were married to your husband.” “ I’d be anxious too if I thought I had cancer.” Do not dwell about what the resident/ patient is doing to relieve tension • resident/ patient may be using call bell frequently, walking to the nurses station frequently • Examples of what not to say – “ You are acting like a 3- year old.” “ Now, Mrs. Smith, I expected better behavior from you.” Do not become defensive when the resident/ patient complains • May complain about everything and anything that health care provider does • Encourage resident/ patient to identify what events preceded his/ her anxiety • Example of what not to say – “ It’s not my fault that the kitchen is 2 minutes late bringing your lunch.” “ Give me a break. I was just in here for 20 minutes.” AND… Do not be surprised if logic is useless Do not expect the resident/ patient to change his/ her behavior immediately. Notes |
