Multiple Response System (MRS) evaluation report to the North Carolina Division of Social Services (NCDSS) at the request of the North Carolina General Assembly

              at the request of the
North Carolina General Assembly
Child Safety.......................................................................................................................................... 5
Timeliness of Response ......................................................................................................................... 5
Frontloading of Services....................................................................................................................... 5
Redesign of In-home Services ............................................................................................................... 5
Child and Family Teams....................................................................................................................... 6
Child Welfare-Work First Collaboration.............................................................................................. 6
Shared Parenting ................................................................................................................................. 6
Feedback from Families ....................................................................................................................... 6
MRS Strategies: A Family-Centered Approach .................................................................................. 11
Administrative Data........................................................................................................................... 14
Original Data..................................................................................................................................... 15
Child Protective Services (CPS) Reports............................................................................................ 15
Services Information System (SIS) Daysheet Data ............................................................................. 15
Case Reviews ..................................................................................................................................... 16
Caregiver Interviews.......................................................................................................................... 16
Social Worker Interviews.................................................................................................................... 16
Family Satisfaction Telephone Surveys .............................................................................................. 17
Dual Track Distribution of Assessments and Case Decisions ............................................................ 17
Child Safety........................................................................................................................................ 20
Timeliness of Response ....................................................................................................................... 25
Frontloading of Services..................................................................................................................... 29
Redesign of In-home Services ............................................................................................................. 33
Child and Family Teams..................................................................................................................... 35
Child Welfare-Work First Collaboration............................................................................................ 38
Shared Parenting ............................................................................................................................... 39
Family Satisfaction ............................................................................................................................. 40
Dual Track Distribution of Assessments and Case Decisions ............................................................ 45
Child Safety........................................................................................................................................ 45
Timeliness of Response ....................................................................................................................... 45
Frontloading of Services..................................................................................................................... 45
Redesign of In-home Services ............................................................................................................. 46
Child and Family Teams..................................................................................................................... 46
Child Welfare-Work First Collaboration............................................................................................ 46
Shared Parenting ............................................................................................................................... 46
Feedback from Families ..................................................................................................................... 46
Child Protective Services (CPS) Assessments..................................................................................... 51
Services Information System (SIS) Daysheet Data ............................................................................. 54
Population Estimates .......................................................................................................................... 57
Case Reads......................................................................................................................................... 57
Interviews and Phone Survey.............................................................................................................. 61
Data Setup.......................................................................................................................................... 62
Case Distribution............................................................................................................................... 65
Child Safety........................................................................................................................................ 66
Timeliness of Response: Initial Response and Time to Case Decision ............................................... 68
Frontloading of Services..................................................................................................................... 70
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1. A strengths-based, structured intake process
2. A choice of two approaches to reports of child abuse, neglect, or dependency
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3. Coordination between law enforcement agencies and child protective services for the
Investigative Assessment approach
4. A redesign of in-home services
5. Implementation of Child and Family Team (CFT) meetings during the provision of in-home
services.
6. Implementation of Shared Parenting meetings and activities in child placement cases
7. Collaboration between Work First Family Assistance and Child Welfare.
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Dates of Downloads
Time Period
County
View
Fields
1. Complete Duplicates
Only one of these records was kept.
2. Children with Duplicate Records Except Form Number
Only one of these records was kept.
3. Children with Multiple Records from the same Form
Only one of these records is kept. Where there are differences in the report
information, the record for the most severe case is kept.
All assessments within 60 days are combined into one record. Each field is
looked at separately, and the worst-case for the field is kept in the combined
record.
Dates of Downloads
Time Period
County
Service Code
Fields
Notes: The”CPS Records” component numbers and percentages for 210 services BEFORE,
DURING, and AFTER will not sum up to the totals for CPS assessments with 210 services because
a CPS assessment may have 210 service records for more than one of the BEFORE, DURING, or
AFTER time periods.
Date of Download .
Time Period
Counties
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