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September 2010 My hat is off to the Division of Emergency Management employees who kept abreast of Tropical Storm Nicole and provided state assistance to the coastal counties. We have one of the best operations in the country when it comes to preparing for and responding to disasters. While our mission to enhance public safety was satisfied following Tropical Storm Nicole, the Governor’s Crime Commission was finalizing plans to mete out the second part of the department’s mission, to reduce crime. During October, GCC is offering grant workshops and crime forums to representatives of various government agencies and non-profit organizations. GCC will be hosting the writing workshops for those seeking federal grants for their programs or projects. After careful study, the grant recipients will be announced the first of next year. The crime forums will be held after the workshops to get feedback from the community on concerns relative to victims of crime, the juvenile justice system, courts and law enforcement. The Governor’s Crime Commission will use the information received in future consideration of policy issues and funding priorities. Once again, I am proud to be a part of this organization that reaches out and helps the citizens of this state in so many valuable ways. Reuben Young Congratulations! The following employees were promoted: Alcohol Law Enforcement: Robert Putnam Emergency Management: Stacey Fuller and Douglas Remer State Highway Patrol: Robert Beaver, Theresa Burney and Henry Kastelberg The following employees celebrate significant service milestones in their state careers: 40 years State Highway Patrol: Sandra Pritchard 30 years Emergency Management: Patricia McCullers 25 years State Highway Patrol: Robin Augram and Kenneth Kluttz Pritchard 20 years State Capitol Police: Reginald Newberne State Highway Patrol: Lorie Hamby, Robin Benge, John Swinney, Gregory Winstead, Barbara Julian and Marcus Pullium Comings and Goings Welcome to our new employees: Alcohol Law Enforcement: Larry Houpe Emergency Management: Ryan Wiedenman State Capitol Police: Cynthia Ford and Gary Freeman State Highway Patrol: Christina McDonald and Rodney Plowman Best wishes to our recent retirees: N.C. National Guard: Jim Carper State Capitol Police: Henry McCray State Highway Patrol: Mark Cain, Richard Carlyle, Anthony Chicelli, Micheal Jones and Harold McLean In Memoriam: State Highway Patrol: Tammie Wilkie Discover the Real George Washington At the N.C. Museum of History State Employee Discount A traveling exhibition, Discover the Real George Washington: New Views From Mount Vernon, is on a national tour and the N.C. Museum of History is the only venue in the Southeast. The exhibit in Raleigh started Sept. 10 and runs until Jan. 21, 2011. Three impressive life-size figures of Washington based on cutting-edge forensic research, show Washington at different stages of his life: as a young surveyor, as commander in chief, and as our first president. Approximately 100 original objects associated with George Washington, including the only surviving complete set of his famous dentures, will be on view. The entry fee is $10 for adults, $8 for senior citizens (60 and up) and $5 for state employees. For more information on the traveling exhibit, go here: http://ncmuseumofhistory.org/wgo/press_03012010.html Microsoft Home Use Program Now Available for CCPS Employees By Glenn Mack Chief Information Officer CCPS Information Technology Section You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer. Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage. To access the Microsoft Home Use Program Web site: 1. Go to http://hup.microsoft.com/. 2. Select the country to which you want your order to be shipped to and choose the language for viewing the order website. 3. Enter your corporate e-mail address and insert the following program code 6ECD00569D Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization. 4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs. Location, location, location Reminder – please make sure you are saving all important work-related files and archived e-mails to your assigned network share drive. Should your PC fail, all of your files will be available on the servers. We DO NOT back up your local drives! If you are not sure where you are saving your files – please submit a service desk ticket and we would be happy to check for you. From the Desk of Staff Development By Terri Butler Staff Development Coordinator CCPS Human Resources Want to Be a Better Communicator? Learn to Really Listen! Most of us don’t listen as well as we think we do. We talk. We think the better we talk or speak the better communicator we are. Not so. Did you know that listening is our most frequently used communication skill? It is actually primary to all other forms of communication. Poor or “so-so” listening skills can be costly to your job, career, and your personal life. When we don’t listen well work has to be redone, deadlines are missed, mistakes happen and trust can be damaged. The ability to listen effectively is critical to your success. Good listeners get to the root of problems quicker, build trust and gain greater insight to the people around them. Nothing makes people feel more valued, more respected than when you really listen to them. Here are just a few tips on becoming a better communicator – listener. • Stop what you’re doing – Your full attention should be on the person speaking. • Don’t talk, just listen – Become comfortable with silence. Listen without thinking about what you will say next. • Manners, please – Be polite, respectful, and sincere. • What did you say? – Demonstrate your understanding of what you’ve heard by restating the speaker’s message. Reflective listening and paraphrasing clarifies the message and helps you both move toward a solution if there’s a problem to be solved. • I’m listening – nod, make eye contact, smile. Use your eyes and body language to convey that you are actively listening. Becoming a better listener takes practice and can be hard work. Be warned: once you truly start listening you may find the process habit-forming. When the department’s e-mail system crashed for several days last November, it was Information Services’ computer support analyst, Danny Barnes, who worked around the clock to fix the problem. He was hailed as a hero. Deputy Secretary Rudy Rudisill sent Barnes a note: “I want to thank you for your exemplary efforts recently when our IT system “crashed”. Your expertise, sense of urgency, and tenacity allowed a very complex problem to eventually be resolved. You are a real “pro” and we are fortunate to have you on the IS Team.” This wasn’t Barnes’ first trial by fire. He was hired at CCPS three years ago December, and within the month a virus crippled the web server. Barnes was told the website needed to be operational by noon that day, because of it’s ties to the AMBER Alert system. “I was having to hack the registry, and I can’t tell you how dangerous that is,” Barnes said. “It was nerve-wracking. You’re putting everything on the line in a new organization with people you don’t even know yet.” Although the server was down only a short time, Barnes said it felt like a lifetime. He met the deadline. As a computer support analyst, Barnes’ responsibilities include general maintenance on 39 production servers, providing anti-virus protection, maintaining e-mail service including Blackberries, resetting passwords, backing up information on tape and regular support to users. “Being in my field, you can get totally lost in work,” Barnes said. We’re always doing more with less. An IT staff is never overstaffed.” Barnes, who is always upbeat, energized and eager to help, was born in Keokuk, Iowa and grew up in the small farm town of Ottumwa, Iowa. There, he played Little League baseball, then moved up to high school’s Babe Ruth baseball. He sang in the school choir, the Troubadours, and he was a cross-country runner. His grandfather owned a large farm, and when he was in his early teens Barnes detasseled corn. He also worked for a fast-food chain, a grocery store, a big-box store and the local pork processing plant. “I’ve always had a job,” Barnes said. After he graduated from Ottumwa High School in 1992, Barnes worked while going to Indian Hills Community College where he studied data processing and computer programming. He moved to Fayetteville, N.C. and took a job with Manpower. Not yet unpacked from the move, he took a computer test, and was quickly hired by the Cumberland County Department of Social Services, a job he would hold for nine years. Barnes said the DSS offices at the time still had dummy terminals with green screens and co-axial cables. When DSS moved to a new building, the offices were equipped with new computers. “Nothing in my lifetime was more hectic and complicated,” Barnes said. “The calls were non-stop. People didn’t have home computers yet, and they didn’t know how to send e-mails, how to open Word or how to surf the Internet. You can imagine the calls.” Barnes was promoted three times up to network administrator where he managed all the DSS servers. When Barnes applied for CCPS’s computer support analyst position, he was hired and he started working in December 2007. “Danny has been instrumental in the department’s initiative to upgrade and consolidate our e-mail environments,” CCPS Chief Information Officer Glenn Mack said. “He has shown a great deal of self-initiative to work through all the issues as they come up while also continuing to provide a quality end-user experience for the staff. Danny’s areas of expertise and responsibility has also continued to grow which shows he is hungry to learn new skills. Danny brings lots of energy and smiles to our group and work area.” In 2005, Barnes married Mary Beth, a psychologist working for the Fayetteville Veteran’s Administration in Fayetteville. They live in Willow Springs. Four years ago, they made two trips to Russia and adopted their daughter, Maia, when she was four years old. “She picked up the (English) language quickly,” Barnes said. “She is just amazing. In his free time, Barnes said he is a fan of the Kansas City Chiefs, (Iowa, he noted, doesn’t have a professional football team). He loves to fish, goes bike riding with Maia, (now 9 years old) on Sundays and just recently he started bowling on Thursday nights. “I feel like I’ve been blessed. I’m lucky to be here, working with a good group of people. I like to help people and they have been very appreciative.” ## The All-Points Bulletin is your newsletter! If you have information you would like included, please contact the Public Affairs Office at (919) 733-5027 or send e-mail to pmcquillan@nccrimecontrol.org before the 15th of each month.
Object Description
Description
Title | CCPS all-points bulletin |
Other Title | Crime Control & Public Safety all-points bulletin; All-points bulletin |
Date | 2010-09 |
Description | September 2010 |
Digital Characteristics-A | 511 KB; 8 p. |
Digital Format | application/pdf |
Full Text | September 2010 My hat is off to the Division of Emergency Management employees who kept abreast of Tropical Storm Nicole and provided state assistance to the coastal counties. We have one of the best operations in the country when it comes to preparing for and responding to disasters. While our mission to enhance public safety was satisfied following Tropical Storm Nicole, the Governor’s Crime Commission was finalizing plans to mete out the second part of the department’s mission, to reduce crime. During October, GCC is offering grant workshops and crime forums to representatives of various government agencies and non-profit organizations. GCC will be hosting the writing workshops for those seeking federal grants for their programs or projects. After careful study, the grant recipients will be announced the first of next year. The crime forums will be held after the workshops to get feedback from the community on concerns relative to victims of crime, the juvenile justice system, courts and law enforcement. The Governor’s Crime Commission will use the information received in future consideration of policy issues and funding priorities. Once again, I am proud to be a part of this organization that reaches out and helps the citizens of this state in so many valuable ways. Reuben Young Congratulations! The following employees were promoted: Alcohol Law Enforcement: Robert Putnam Emergency Management: Stacey Fuller and Douglas Remer State Highway Patrol: Robert Beaver, Theresa Burney and Henry Kastelberg The following employees celebrate significant service milestones in their state careers: 40 years State Highway Patrol: Sandra Pritchard 30 years Emergency Management: Patricia McCullers 25 years State Highway Patrol: Robin Augram and Kenneth Kluttz Pritchard 20 years State Capitol Police: Reginald Newberne State Highway Patrol: Lorie Hamby, Robin Benge, John Swinney, Gregory Winstead, Barbara Julian and Marcus Pullium Comings and Goings Welcome to our new employees: Alcohol Law Enforcement: Larry Houpe Emergency Management: Ryan Wiedenman State Capitol Police: Cynthia Ford and Gary Freeman State Highway Patrol: Christina McDonald and Rodney Plowman Best wishes to our recent retirees: N.C. National Guard: Jim Carper State Capitol Police: Henry McCray State Highway Patrol: Mark Cain, Richard Carlyle, Anthony Chicelli, Micheal Jones and Harold McLean In Memoriam: State Highway Patrol: Tammie Wilkie Discover the Real George Washington At the N.C. Museum of History State Employee Discount A traveling exhibition, Discover the Real George Washington: New Views From Mount Vernon, is on a national tour and the N.C. Museum of History is the only venue in the Southeast. The exhibit in Raleigh started Sept. 10 and runs until Jan. 21, 2011. Three impressive life-size figures of Washington based on cutting-edge forensic research, show Washington at different stages of his life: as a young surveyor, as commander in chief, and as our first president. Approximately 100 original objects associated with George Washington, including the only surviving complete set of his famous dentures, will be on view. The entry fee is $10 for adults, $8 for senior citizens (60 and up) and $5 for state employees. For more information on the traveling exhibit, go here: http://ncmuseumofhistory.org/wgo/press_03012010.html Microsoft Home Use Program Now Available for CCPS Employees By Glenn Mack Chief Information Officer CCPS Information Technology Section You are now eligible to participate in Microsoft’s Software Assurance Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft® Office desktop PC applications to install and use on your home computer. Under the Home Use Program, you and our other employees who are users of qualifying applications at work (e.g. Office Enterprise) may acquire a licensed copy of the corresponding Home Use Program software (e.g. Office Enterprise) to install and use on a home computer. You may continue using HUP software while you are under our employment and as long as the corresponding software you use at work has active Software Assurance coverage. To access the Microsoft Home Use Program Web site: 1. Go to http://hup.microsoft.com/. 2. Select the country to which you want your order to be shipped to and choose the language for viewing the order website. 3. Enter your corporate e-mail address and insert the following program code 6ECD00569D Note: This program code is assigned to our organization for our sole use in accessing this site. You may not share this number with anyone outside our organization. 4. Place your order online, and it will be shipped to the location you have chosen. Please note that a fulfillment fee will be charged to cover packaging, shipping, and handling costs. Location, location, location Reminder – please make sure you are saving all important work-related files and archived e-mails to your assigned network share drive. Should your PC fail, all of your files will be available on the servers. We DO NOT back up your local drives! If you are not sure where you are saving your files – please submit a service desk ticket and we would be happy to check for you. From the Desk of Staff Development By Terri Butler Staff Development Coordinator CCPS Human Resources Want to Be a Better Communicator? Learn to Really Listen! Most of us don’t listen as well as we think we do. We talk. We think the better we talk or speak the better communicator we are. Not so. Did you know that listening is our most frequently used communication skill? It is actually primary to all other forms of communication. Poor or “so-so” listening skills can be costly to your job, career, and your personal life. When we don’t listen well work has to be redone, deadlines are missed, mistakes happen and trust can be damaged. The ability to listen effectively is critical to your success. Good listeners get to the root of problems quicker, build trust and gain greater insight to the people around them. Nothing makes people feel more valued, more respected than when you really listen to them. Here are just a few tips on becoming a better communicator – listener. • Stop what you’re doing – Your full attention should be on the person speaking. • Don’t talk, just listen – Become comfortable with silence. Listen without thinking about what you will say next. • Manners, please – Be polite, respectful, and sincere. • What did you say? – Demonstrate your understanding of what you’ve heard by restating the speaker’s message. Reflective listening and paraphrasing clarifies the message and helps you both move toward a solution if there’s a problem to be solved. • I’m listening – nod, make eye contact, smile. Use your eyes and body language to convey that you are actively listening. Becoming a better listener takes practice and can be hard work. Be warned: once you truly start listening you may find the process habit-forming. When the department’s e-mail system crashed for several days last November, it was Information Services’ computer support analyst, Danny Barnes, who worked around the clock to fix the problem. He was hailed as a hero. Deputy Secretary Rudy Rudisill sent Barnes a note: “I want to thank you for your exemplary efforts recently when our IT system “crashed”. Your expertise, sense of urgency, and tenacity allowed a very complex problem to eventually be resolved. You are a real “pro” and we are fortunate to have you on the IS Team.” This wasn’t Barnes’ first trial by fire. He was hired at CCPS three years ago December, and within the month a virus crippled the web server. Barnes was told the website needed to be operational by noon that day, because of it’s ties to the AMBER Alert system. “I was having to hack the registry, and I can’t tell you how dangerous that is,” Barnes said. “It was nerve-wracking. You’re putting everything on the line in a new organization with people you don’t even know yet.” Although the server was down only a short time, Barnes said it felt like a lifetime. He met the deadline. As a computer support analyst, Barnes’ responsibilities include general maintenance on 39 production servers, providing anti-virus protection, maintaining e-mail service including Blackberries, resetting passwords, backing up information on tape and regular support to users. “Being in my field, you can get totally lost in work,” Barnes said. We’re always doing more with less. An IT staff is never overstaffed.” Barnes, who is always upbeat, energized and eager to help, was born in Keokuk, Iowa and grew up in the small farm town of Ottumwa, Iowa. There, he played Little League baseball, then moved up to high school’s Babe Ruth baseball. He sang in the school choir, the Troubadours, and he was a cross-country runner. His grandfather owned a large farm, and when he was in his early teens Barnes detasseled corn. He also worked for a fast-food chain, a grocery store, a big-box store and the local pork processing plant. “I’ve always had a job,” Barnes said. After he graduated from Ottumwa High School in 1992, Barnes worked while going to Indian Hills Community College where he studied data processing and computer programming. He moved to Fayetteville, N.C. and took a job with Manpower. Not yet unpacked from the move, he took a computer test, and was quickly hired by the Cumberland County Department of Social Services, a job he would hold for nine years. Barnes said the DSS offices at the time still had dummy terminals with green screens and co-axial cables. When DSS moved to a new building, the offices were equipped with new computers. “Nothing in my lifetime was more hectic and complicated,” Barnes said. “The calls were non-stop. People didn’t have home computers yet, and they didn’t know how to send e-mails, how to open Word or how to surf the Internet. You can imagine the calls.” Barnes was promoted three times up to network administrator where he managed all the DSS servers. When Barnes applied for CCPS’s computer support analyst position, he was hired and he started working in December 2007. “Danny has been instrumental in the department’s initiative to upgrade and consolidate our e-mail environments,” CCPS Chief Information Officer Glenn Mack said. “He has shown a great deal of self-initiative to work through all the issues as they come up while also continuing to provide a quality end-user experience for the staff. Danny’s areas of expertise and responsibility has also continued to grow which shows he is hungry to learn new skills. Danny brings lots of energy and smiles to our group and work area.” In 2005, Barnes married Mary Beth, a psychologist working for the Fayetteville Veteran’s Administration in Fayetteville. They live in Willow Springs. Four years ago, they made two trips to Russia and adopted their daughter, Maia, when she was four years old. “She picked up the (English) language quickly,” Barnes said. “She is just amazing. In his free time, Barnes said he is a fan of the Kansas City Chiefs, (Iowa, he noted, doesn’t have a professional football team). He loves to fish, goes bike riding with Maia, (now 9 years old) on Sundays and just recently he started bowling on Thursday nights. “I feel like I’ve been blessed. I’m lucky to be here, working with a good group of people. I like to help people and they have been very appreciative.” ## The All-Points Bulletin is your newsletter! If you have information you would like included, please contact the Public Affairs Office at (919) 733-5027 or send e-mail to pmcquillan@nccrimecontrol.org before the 15th of each month. |
OCLC number | 771927068 |