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FAMILY RESOURCE CENTER GRANT PROGRAM FEDERALLY FUNDED FAMILY SUPPORT PROGRAM 2001 ANNUAL REPORT Pursuant to Session G. S. 143B-152.15 North Carolina Department of Health and Human Services Division of Social Services December, 2001 1 Table of Contents Executive Summary 2 Introduction 3 Goals and Outcomes for Family Support Services 3 Definition of Family Support Programs and Family Resource Centers 4 Role of Family Support Programs in the Mission of the Division of Social Services 4 Core Services of Family Support Programs 6 Training Initiatives/Program Refinements 7 Measuring Outcomes of Family Support/Family Resource Centers 8 North Carolina’s Family Support Database 9 Presentation of Findings 10 North Carolina Family Support Outcome Scale Results 15 Client Satisfaction Survey Results 20 Conclusion 22 Appendix A1. List of Family Support Programs by County 24 Appendix A2. List of Programs by Funding Source 43 Appendix B. Statement of Purpose for the funding of Family Support Programs 45 Appendix C. Evaluation Requirements for Family Support/Family Resource Center Programs 46 Appendix D. Premises and Principles of Family Support 47 Appendix E. Activities with Individualized Statistics Report 48 Appendix F. Activities with Summarized Statistics Report 49 Appendix G. North Carolina Family Support Outcome Scale and User’s Guide 51 Appendix H. Client Satisfaction Survey 56 TABLES Table 1. Reported Age of Participants, by Age Range (Across All Activities) 12 Table 2. Gender of Participants (Across All Activities) 12 Table 3. Ethnicity of Participants (Across All Activities) 12 Table 4. Participants By Each Service Type Category 13 Table 5. NCFSOS Results-Overall Child Functioning Domain 16 Table 6. NCFSOS Results-Overall Individual Functioning Domain 17 Table 7. NCFSOS Results-Overall Parent Functioning Domain 18 Table 8. NCFSOS Results-Overall Family Functioning Domain 19 Table 9. Race of Client Satisfaction Survey Respondents 20 Table 10. Gender of Client Satisfaction Survey Respondents 20 Table 11. Household Information of Client Satisfaction Survey Respondents 21 Table 12. Client Satisfaction Survey Results 21 2 Executive Summary • The current annual report uses new reporting techniques and includes the significantly more accurate and comprehensive data than in previous years. • Family Support and Family Resource Center Programs have consistently demonstrated their ability to improve family functioning. • In Fiscal Year 2000-2001, the Department of Health and Human Services, Division of Social Services (DHHS/DSS) funded sixty-four programs in 41 counties and the Eastern Band of Cherokee Indians. • The three primary goals for Family Support and Family Resource Center Programs in North Carolina are: 1. Families will establish safe and supportive environments for their children. 2. Programs will support the healthy development of children. 3. Programs will establish and maintain family involvement in program planning. • Data from the Family Support Database, North Carolina Family Support Outcome Scale, and Client Satisfaction Surveys indicate that Family Support and Family Resource Center programs are successful in meeting these primary goals. • Family Support/Family Resource Centers served 73,482 participants (duplicated) in FY 2000-01. • Programs provided 64,333 meals to participants • Programs provided 8,036 occurrences of child-care for program participants • Programs provided transportation to 24,958 participants • Many program participants developed functional strengths in areas that had previously been rated as weaknesses, or ‘not a strength’. • Almost half (44%) of children rated on school performance on the NCFSOS moved to a higher level of functioning. • Program participants expressed a high degree of satisfaction with their experiences at Family Support and Family Resource Center programs. • Interactions with staff, program effectiveness, and client safety were all rated highly by program participants • Responsibility for maintenance and modifications to the Family Support Database has been transferred to Appalachian State University Social Work Program. • A training program for continuing education of Family Support and Family Resource Center program staff has been implemented statewide through a cooperative effort between the Division of Social Services and Bringing It All Back Home. 3 Introduction This 2000-2001 Annual Report details the activities all family support programs funded through the Division of Social Services, Children’s Services Section. These programs include state funded family resource centers, Title IV-B-2 funded Family Support Programs, and the Community Based Family Resource and Support programs. In this report, these programs will be collectively referred to as Family Support/Family Resource Center (FS/FRC) programs. Family Support programs were funded to develop local family-centered services aimed at helping families provide safe and stable environments for the healthy development of their children (see Appendix B and C for text of legislation). All of the programs included in this report record their activities through the Family Support Management Information System, an online database. Each Family Support/Family Resource Center program in North Carolina is responsible for tracking all program activities by logging their activities into the database on a continuing basis. During State Fiscal Year (SFY) 2000-2001, forty-three agencies received funding from the North Carolina Department of Health and Human Services, Division of Social Services (DSS) to provide FS/FRC services for sixty-four programs in 41 counties and the Eastern Band of Cherokee Indians (Appendix A). Goals and Outcomes for Family Support Services There are three primary goals for Family Support Services, as set by the Department of Health and Human Resources, Division of Social Services: 1. Families will establish safe and supportive environments for their children. 2. Programs will support the healthy development of children. 3. Programs will establish and maintain family involvement in program planning 4 Definition of Family Support Programs and Family Resource Centers Family Support: Family support is best defined as a conceptual approach to strengthening and empowering families and communities so they can foster the most favorable development of all family members. The operating premise of FS/FRC programs is that if family and child well-being is improved, the risk of abuse/neglect and foster care placement decreases. Rather than following a particular intervention design, family support programs attempt to address the specific needs of the community in which they operate. This flexibility encourages grass-roots program development and collaboration with families and other local interests in the program planning process. Because of the grassroots, community-based orientation of family support programs, there are significant variances among programs. Many family support programs are far-reaching and make available an array of social, educational, and recreational activities. Other family support programs are designed to provide a single service, such as after-school tutoring. Some examples of intervention components for family support services in North Carolina include adult education, tutoring, employment training, school-based/linked programs, respite care, health screenings, support groups, parent education/training, and family recreation. Appendix D lists the Premises and Principles of Family Support as put forth by the Family Support America. Role of Family Support Programs in the Mission of the Division of Social Services Family Support Programs and Family Resource Centers are important components of the strategy utilized to accomplish the mission of the Division of Social Services, which states that the Division seeks to: • Ensure that children and adults are protected from abuse, neglect, and exploitation; 5 • Strengthen family life in order to nurture our children so that they may become productive, healthy, and responsible adults; • Ensure that every family and individual has sufficient economic resources to obtain the basic necessities of life. Because of their location within specific neighborhoods and communities, FS/FRC programs serve as a link between the Division of Social Services and local families. FS/FRC programs help identify community needs (and the needs of families within that community) and facilitate a coordinated response to those needs, working with public agencies and local businesses, churches, non-profit agencies and community leaders. Because of their local nature and their practice of hiring people who live within the community in which the programs are based, FS/FRC programs can establish the type of trusting working relationships with families that can be elusive for larger agencies, such as DSS. When families seek assistance from the Family Support program, staff will provide direct assistance or make referrals to the resources available in the greater community, including DSS. Conversely, families that are already receiving services from DSS can be referred to Family Support programs for additional assistance (i.e. job readiness training for Work First participants), or for follow-up services (such as parenting workshops or parent/child participation programs for families involved with a Child Protective Services case). This type of reciprocal relationship between Family Support Programs and the Division of Social Services allows for flexible programming that meets the needs of individual families and communities, and brings the agency closer to accomplishing the goals stated in the agency mission. FAMILY SUPPORT AT WORK In a western NC county, a child walked into the school-based Family Resource Center and reported that his father had left the family the night before, taking all of the family furniture. Through the connections that had been forged in the community by the director of the program, the family of four had a fully furnished house the following day. The Family Support program was also able to help the mother of the family develop plans for coping with the changes resulting from the father’s absence. 6 Core Services of Family Support Programs FS/FRC Core services are programs and services that address state and federal legislative mandates. These core services are offered based upon the needs and resources assessment conducted in the target community. Unlike one-time workshops or forums, core services are offered on a regular basis and form the cornerstone of family support programs in North Carolina. Each of these Core Services has been shown to impact family and child-well being. The Division of Social Services, Children’s Services Section, Resource Development Team has identified the following ten core services offered by State Funded FS/FRC programs: Academic Success Programs/Tutoring This service encompasses all programs whose primary purpose is to foster the academic achievement of children and youth. Examples include after-school and summer education programs, lending libraries, and out-of-school suspension programs. Adult Literacy/Adult Education Included in this service are one-on-one and group literacy classes for adults. The philosophy behind these classes is that adult literacy enhancement will provide important education for parents, modeling for children and will increase resources available for family development. Child and Youth Development The emphasis of these programs is the social and psychological development of children and youth, in addition to educational enrichment. Examples include guided play programs; mentoring programs; recreation programs and camps; programs aimed at increasing self-esteem; and substance abuse awareness programs. Community Building These services are intended to help strengthen the communities in which families live. Examples include community-policing programs, efforts to clean up neighborhoods and repair homes, mediation services, and collaboration with housing and economic development agencies. 7 Health Services/Health Education These services are designed to promote the physical and mental health and well-being of community residents. Examples include immunizations, WIC distribution, health education programs, and basic health screenings. Family Services Coordination These services respond to specific family issues as identified by the family members themselves. This coordination is provided through a variety of services, including goal setting, counseling, problem solving, material assistance, and referral to other resources. Career Development The purpose of these services is to provide adults with the job skills and resources needed to obtain employment and become economically self-sufficient. Services include job readiness programs, job placement counseling, computer skills programs or other skill development programs, and resume writing classes. Parent Education/Parent Support Groups These services are intended to empower parents to increase their effectiveness in nurturing positive growth in their children. Included in this group of services are formal parent skills training, support groups (i.e. teen parent or single parent support groups), and education regarding appropriate discipline of children. Parent/Child Participation Programs These services are designed to enhance relationships between parents and their children, with the goal of enhancing the development of both parent and child. Examples include parent/child literacy programs and local Family Nights. Transportation/Child Care Support Services These services are offered on an on-going basis to parents and children who are participating in FRC programs, activities and meetings. Transportation is also provided to families in order to support career or educational development and/or to access needed health care. Training Initiatives/Program Refinements In Fiscal Year 1999-2000, North Carolina was named as one of the new participants in the Family Support America/STATES (State Technical Assistance and Training for Effective Systems) initiative. As part of this initiative, the Resource Development Team has implemented a training program aimed at increasing FS/FRC staff knowledge of family support principles and practices to strengthen communities and families. During the past fiscal year, Bringing It All Back Home (BIABH) provided 8 regional training programs that serve as program specific supplements to the Family Based Services curriculum. Family Support Programs are also being trained to regularly perform self-assessments using the Family Support America program self-assessment toolkit, “How Are We Doing”. This toolkit was purchased for each of the Family Support Programs funded through the Division of Social Services Resource Development Team. The purpose of this self-assessment is to examine all aspects of the day-to-day operations of the program. As part of training programs to use this self-assessment, regional consultants will meet with the programs from their region as a whole to introduce the main concepts behind the self-assessment process. Following this meeting, consultants will meet with programs individually to help tailor the use of the toolkit to the individual needs of the program. The Resource Development Team continues to use a regional system of consultation, which has allowed DSS program consultants to provide more technical assistance and program monitoring to individual family support programs. Measuring Outcomes of Family Support/Family Resource Centers The North Carolina Family Support Outcome Scale (NCFSOS) continues to be one of very few evaluation tools nationwide that has been developed specifically for measuring outcomes across the whole range of services offered by family support programs. In developing the NCFSOS, the intent was to address the wide variety of potential outcome goals stated for each program. All of these outcomes are tied to the goals and outcomes stated in the legislation allocating funds for FS/FRC programs. Family Support 9 literature helped us in summarizing the individual items on the NCFSOS into five domains: • Overall Child Functioning • Overall Parent Functioning • Overall Individual Functioning • Overall Family Functioning • Overall Community Functioning The NCFSOS is a global measure. Each item addresses a very complex issue in a single global phrase. For instance, the item titled "Parenting skills, knowledge, and attitudes" (item B-I) addresses a range of possible outcome goals stated by parent education programs across the state: increasing positive child discipline techniques, increasing parents' knowledge of appropriate developmental behavior, improving parents' attitudes towards child-rearing and their children, and so on. All of these outcome goals, each of which can be broken down into several factors or issues, have been integrated into the global phrase "Parenting skills, knowledge, and attitudes." While this measure lacks some precision, it does provide funding agencies and individual programs with useful knowledge of the progress being made toward the achievement of broad program goals. A copy of the NCFSOS and the user’s guide are included in Appendix G. North Carolina’s Family Support Database The North Carolina Family Support Database is an online database maintained by the Appalachian State University (ASU) Social Work Program. The database was developed for the purpose of monitoring individual and statewide family support program performance. The database allows the Division to track information required by the funding sources for the FS/FRC programs. The Family Support Database records the type of services offered, the demographic information of individuals and families receiving services, 10 and the outcomes of services as measured by the North Carolina Family Support Outcome Scale. This information, in addition to being used for reporting to current funding sources, can also serve the function of aiding programs in obtaining additional funding and in future program planning. During the past fiscal year, DSS and ASU Social Work Program staff have made significant progress in making the database more user-friendly, efficient, and capable of capturing and reporting all program activities. Presentation of Findings There are two types of activities recorded in the database. The first, Individual Activities, refers to those activities that are ongoing and that are intended to address specific, identifiable needs of the participants. Examples of these types of activities include Parent Education classes, counseling and academic success programs, as well as the other core services of FS/FRC programs. It is these activities that allow for outcome measurement, as the clients will be expected to gain specific skills during the course of their program involvement. The NCFSOS is used to rate client functioning at the beginning and at the completion of individual activities. The second type of activities, Summary Activities, are typically one-time events that aim to address issues related to family and community well-being, without the depth of intervention that is found in Individual Activities. Many summary activities are intended to introduce or reinforce positive family interaction or build interfamilial support in the community. Examples of summary activities include health fairs, holiday gatherings, and parent/child outings. Data recorded on summary activities are limited to demographic information and program descriptions, as it would not be feasible to conduct pre and post surveys for Success Story The Adult Education/Family Literacy Program on Dec. 8th to honor three participants who achieved their GED. One graduate said “I would encourage any mom who doesn’t have her GED, to attend this program. Your children are well taken care of while you further your schooling. I have now received my GED and will continue my education at Brunswick Community College taking the Child Care Credential classes starting next semester.” Another graduate stated that “The child-care component of this program has helped my son learn socialization skills and prepared him for the preschool program at Lincoln Primary. The program has given me the opportunity to achieve my GED and meet new people.” 11 participants at these one-time events. In this presentation of findings, data are provided on the number of participants in specific services during FY 2000-2001, and the demographic characteristics of the participants. Family Support/Family Resource Centers served 73,482 participants (this number represents an unduplicated count for individual activities, but includes an unknown amount of duplication because participant identification is not recorded during summary activities) in fiscal year 2000-2001. During the process of compiling statistics for this report, DSS and ASU staff discovered an under-reporting of program participants and program activities in past years (less than 20,000 participants, duplicated, were reported in each of the past 2 fiscal year reports). The database has now been modified to ensure inclusion of all program activities. 64,333 meals (compared to 38,732 meals reported in fiscal year 1999-2000) were provided to community residents during the past fiscal year. In addition, there were 8036 occurrences of child-care being provided by the family support program. Transportation was provided to 24,958 participants during the fiscal year (13,893 reported in 1999-2000). These program activities are put into place and used extensively to ensure that needy citizens will not be denied services because of logistical problems (e.g. in the case of parents participating in an activity immediately after work). Appendix E displays statistics for activities with summarized data, while Appendix F details the activities with individualized statistics. Reaching Out Jane moved to North Carolina from Florida with her husband and two children, into what she thought was a nice trailer park. Abuse from older children in the park began to impact her own children. With the help of the staff at Family Resources, professional help was found, and money was raised to help her family relocate to a much nicer home. Jane is now enrolled in GED classes at Family Resources and is well on her way to receiving her diploma. 12 Demographic Data of Program Participants (All Activities) Table 1. Reported Age of Participants by Age Range (unduplicated): Number Percent 0 - 5 9,563 13.01% 6 - 12 12,605 17.15% 13 - 18 7,695 10.47% 19 - 29 12,432 16.92% 30 - 39 13,327 18.14% 40 - 49 8,371 11.39% 50 - 59 4,536 6.17% 60+ 4,863 6.62% Discrepancy 90 0.12% Total 73,482 100.00% Table 2. Gender of Participants (unduplicated): Number Percent Female 51,486 70.07% Male 21,996 29.93% Total 73,482 100.00% Table 3. Ethnicity of Participants (unduplicated) Number Percent African-American 34242 46.60% European-American 30584 41.62% Hispanic 4252 5.79% Native-American 1808 2.46% Asian-American 138 0.19% Other 2458 3.35% Total 73482 100.00% Note: In the demographic data, Family Resource Center clients who participate in both activities with individualized statistics and activities with summarized statistics are counted more than once. Family Resource Center clients who participate in more than one summarized activity are also counted more than once. Due to the nature of the data collected from the centers, the extent of the duplicated count of participants is unknown. Table 1, 2 and 3 display age, race, and gender data. The demographic information available from the database provides useful information on the characteristics of the participants in FS/FRC activities. Programs served family members of all ages. Approximately 40% of all family members served were 18 years of age or younger, while 12.8% were 50 years or older. This range in ages of participants has been consistent over the history of DSS sponsorship of FS/FRC programs, indicating an effort to reach all family members (a fundamental tenet of a family-centered approach to service provision). Approximately 70% of the family members served were women, which suggests that 13 females may still assume much of the child-rearing responsibilities for families in communities where FS/FRC programs are located. Ethnicity information reveals an over-representation of African American families (46.6%, compared to 22% in the general population of NC) among participants in FS/FRC programs. Table 4. FS/FRC Program Service Types, and the Proportion of All Participants Participating in Each Service Type Category, FY 2000-2001 Program Service Type Summary Activities (N=66,660) Individual Activities (N=124,081) All Activities (N=190,741) Child Development 4878 (7.32%) 30403 (24.50%) 35281 (18.50%) Family Support 16217 (24.33%) 15922 (12.80%) 32139 (16.85%) Academic Success Programs/Tutoring 2615 (3.92%) 28250 (22.80%) 30865 (16.18%) Adult Education 815 (1.22%) 18080 (14.60%) 18895 (9.91%) Parent/Child Participation programs 6361 (9.54%) 8521 (6.90%) 14882 (7.80%) Information & Referral, Resource Linkage 7634 (11.45%) 2054 (1.70%) 9688 (5.08%) Other 5146 (7.72%) 2518 (2.00%) 7664 (4.02%) Family Education and/or Skill Training 4739 (7.11%) 2799 (2.30%) 7538 (3.95%) Leadership Development 3169 (4.75%) 4348 (3.50%) 7517 (3.94%) Health Education 5625 (8.44%) 1638 (1.30%) 7263 (3.81%) Occupational Skills/Job Readiness/ Job Placement 1002 (1.50%) 5620 (4.50%) 6622 (3.47%) Service Coordination 4178 (6.27%) 30 (0.00%) 4208 (2.21%) Self Sufficiency 2267 (3.40%) 1340 (1.10%) 3607 (1.89%) Client Advocacy 833 (1.25%) 1149 (0.90%) 1982 (1.04%) Respite Care 471 (0.71%) 342 (0.30%) 813 (0.43%) Individual or Family Counseling 206 (0.31%) 526 (0.40%) 732 (0.38%) Case Management 227 (0.34%) 268 (0.20%) 495 (0.26%) Family Reunification 125 (0.19%) 213 (0.20%) 338 (0.18%) Adoption Promotion and Support 82 (0.12%) 60 (0.00%) 142 (0.07%) Discrepancy 70 (0.11%) 0 (0.00%) 70 (0.04%) TOTAL 66660 (100.00%) 124081 (100.00%) 190741 (100.00%) The data in Table 4 show the Number of Participants Participating in Each Service Type Category, FY 2000-2001. It is useful to note the differences between the types of activities in this Table. For instance, Health Education is more often addressed in workshop type settings (8.5 % of Summary Activities) rather than in ongoing classes (only 1.3% of Individualized Activities). Conversely, Academic Success programs are more likely to be a focus of Individualized Activities rather than single episode Summarized Activities. Appendices E and F provide detailed reports of Participant, Staff, 14 and program information for activities reported in summary form and activities reported in individualized form, respectively. Activities with Individualized Statistics are reported differently than in years past. The activities are now reported as units of service. This allows for consistency in reporting across activity type, and also reflects a more accurate accounting of how program resources are utilized. During FY 00-01, Academic Success, Child Development, and Family Support were the most frequently offered activities, making up over half (51.53%) of all programming efforts. In the 2001-2002 budget enacted by the General Assembly, section 20.48 of S.L. 2001-424 requires that all Family Resource Centers offer programs that enhance children’s development and ability to attain academic and social success. Current Data indicate that this area of service is already a priority for many family support programs funded through DSS (see Appendix A1 for a breakdown of service type for each funded program). Another area of concern for the General Assembly was that family resource centers offer a program that emphasizes programs aimed at helping parents become role models for their children. Again, we see that many programs are currently meeting this requirement: 21.66% of all services were focused on Adult Education, Family Education, or Parent/Child Participation programs. Information and referral activities represented another five percent of all services provided. The remaining twelve activities were offered less frequently by family support programs, each making up less than five percent of all services provided. North Carolina Family Support Outcome Scale Results The results of the North Carolina Family Support Outcome Scale indicate that FS/FRC programs are able to help families and individuals develop strengths that will contribute to a higher level of family functioning. Results also suggest that FS/FRC 15 programs help families maintain their level of functioning during times of increased stress. FS/FRC program staff complete the NCFSOS for each participant at the beginning and end of services. The same worker should assess the participant at program outset and program completion/termination. Workers do not have to assess participants in each domain, or even each item within a particular domain. Instead, workers are instructed to rate those items that directly relate to the individual client (See Appendix G for complete NCFSOS User’s Manual). Because workers rate program participants only on those items that directly apply to the participants’ particular needs, there is significant variance in the number of observations for each scale item. For example, the number of observations for individual scale items ranges from 3135 ratings for Individual’s skills, knowledge, and attitudes (Item E.1 in Appendix G) to 715 ratings for Ability to solve family disputes without violence (Item C8, Appendix G). Because the global item Individual’s skills, knowledge, and attitudes could be applied to any situation involving work with an individual, it follows logically that the item is rated most often. Conversely, the more specific aspects of functioning are rated less often. For example, the Community Functioning Domain had very few ratings in each item (approximately 300) and will be excluded from the analysis of outcome data because of the low number of observations. DSS and ASU staff will analyze this domain for possible modifications that will make the domain more relevant to individual participants. The results for all other domains covered by the NCFSOS are presented and discussed below. For each area within a domain results Aiming Higher “The program has given me a second chance to get my education. Before I became a graduate, I wondered what kind of example I would be to my children as a high school drop-out. In less than one year, I have become a high school graduate and have enrolled in college classes. I also work part time with the other Family Literacy participant’s children in the preschool room at the Family Resource Center. My children have watched and experienced these changes in my life. I now know that I can have high expectations for them because I have met and continued to make higher expectations for myself.” 16 indicate the percentage of participants who were rated as demonstrating improved functioning and the degree of improvement, or were rated as showing no improvement or less effective functioning. Overall Child Functioning Domain Table 5. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Child Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Child's developmental status 49 1,497 381 166 642 2,735 (Social, Cognitive, etc) 1.79% 54.73% 13.93% 6.07% 23.47% Child's physical health 84 1,461 226 65 551 2,387 3.52% 61.21% 9.47% 2.72% 23.08% Child's mental health 67 1,386 265 78 523 2,319 2.89% 59.77% 11.43% 3.36% 22.55% Child's behavior 77 1,370 362 116 571 2,496 3.08% 54.89% 14.50% 4.65% 22.88% Child's school performance 41 734 235 87 308 1,405 2.92% 52.24% 16.73% 6.19% 21.92% Teenager's movement towards self-sufficiency 26 359 60 36 160 641 4.06% 56.01% 9.36% 5.62% 24.96% This domain provides global measures of child functioning in specified areas of a child’s life. Obviously of interest to funding sources is whether FS/FRC programs improve the well-being and functioning of children whose families participate in FS/FRC activities. The NCFSOS outcome data reported in Table 5 suggest that programs are effective at improving child functioning. Forty percent of the ratings indicated that there was an increase in Child Functioning from the beginning of services to the completion/termination of services. In contrast, less than 3 % of participants rated in this domain were assessed as functioning less effectively. This is an important finding, as many families first seek assistance from FS/FRC programs when they are facing crises or a deterioration of family functioning. 17 One of the areas of functioning that showed the most improvement was Child’s School Performance, with 45% of participants rated as having moved to a higher level of functioning. Over one-fourth of all participants in FS/FRC activities who were rated in the Child Functioning domain progressed from having issues as ‘Not a Strength’ or a ‘Moderate Strength’ to a rating of ‘Clear Strength’. Overall Individual Functioning Table 5. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Individual Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Individual's skills, knowledge, and attitudes 52 1,707 613 218 545 3,135 1.66% 54.45% 19.55% 6.95% 17.38% Individual's sense of support in parenting role 44 1,068 509 142 403 2,166 2.03% 49.31% 23.50% 6.56% 18.61% Individual's physical / mental health 59 1,462 464 163 450 2,598 2.27% 56.27% 17.86% 6.27% 17.32% Individual's educational attainment 59 1,637 523 149 455 2,823 2.09% 57.99% 18.53% 5.28% 16.12% Individual's leadership skills 59 1,058 472 152 365 2,106 2.80% 50.24% 22.41% 7.22% 17.33% Participation in community groups and activities 46 1,023 495 77 258 1,899 2.42% 53.87% 26.07% 4.05% 13.59% This domain was added after the implementation of the first version of the NCFSOS in order to capture information on those individuals whose situation did not fit neatly into one of the existing domains on the scale. An example of this is a person who is caring for the children of a relative that is receiving support services. They don’t fit into the parent or child domains, but may have individual issues that need to be addressed. Individual Functioning has come to be the most widely used domain because of the global nature of the individual items. Almost half (48.67%) of the participants rated on the item ‘Sense of support in Parenting Role’ showed movement to a higher level of functioning during the course of 18 receiving Family Support Services. As with the Child Functioning Domain, results show that at least 40% of participants moved to a higher level of functioning. Overall Parent Functioning Table 7. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Parent Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Parenting skills, knowledge, and attitudes 31 649 250 143 334 1,407 2.20% 46.13% 17.77% 10.16% 23.74% Parent's sense of support in parenting role 29 582 187 97 268 1,163 2.49% 50.04% 16.08% 8.34% 23.04% Parent's physical / mental health 30 571 127 63 222 1,013 2.96% 56.37% 12.54% 6.22% 21.92% Parent's educational attainment 45 528 91 64 190 918 4.90% 57.52% 9.91% 6.97% 20.70% Parent's leadership skills 37 481 135 63 156 872 4.24% 55.16% 15.48% 7.22% 17.89% Participation in community groups and activities 35 411 128 40 139 753 4.65% 54.58% 17% 5.31% 18.46% Table 7 reports results of the FY 2000-2001 ratings for the Parent Functioning Domain on the NCFSOS. Findings are similar to those reported for the previous two domains. Over one-half (52%) of the participants rated in the area of ‘Parenting skills, knowledge, and attitudes’ increased their level of functioning during the period of time they were involved in the FS/FRC activity. Across all areas other than Parent’s educational attainment, 40% or more of participants showed improvement and at least 95% did not deteriorate. Thirty-one percent of participants moved from lesser areas of functioning to a ‘clear strength’ in their ‘sense of support in parenting role’. 19 Overall Family Functioning Table 8. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Family Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Parent-child interactions, parent-child relationship 20 511 190 101 385 1,207 1.66% 42.34% 15.74% 8.37% 31.90% Family communication 18 449 162 96 282 1,007 1.79% 44.59% 16.09% 9.53% 28% Family cohesiveness, mutual support 21 424 125 86 267 923 2.28% 45.94% 13.54% 9.32% 28.93% Physical/learning/emotional environments in home 16 397 85 70 170 738 2.17% 53.79% 11.52% 9.49% 23.04% Informal social support 19 377 81 78 148 703 2.70% 53.63 % 11.52% 11.10% 21.05% Family economic self-sufficiency 30 558 113 84 147 932 3.22% 59.87% 12.12% 9.01% 15.77% Ability to meet basic economic needs 30 597 99 88 154 968 3.10% 61.67% 10.23% 9.09% 15.91% Ability to solve family disputes without violence 17 418 85 46 149 715 2.38% 58.46% 11.89% 6.43% 20.84% One could argue this is the core domain of the NCFSOS, since a fundamental principle of family support is that healthy families produce healthy children. The results from the NCFSOS that are reported in Table 8 are quite important. Over 40% of participants were rated as having made a significant shift in their ability to solve family disputes without violence. Fifty-six percent of participants rated for parent-child relationships moved to a higher level of functioning. Forty percent of participants had developed their parent-child relationships into a ‘Clear Strength’. Table 8 displays similar results in the scale items ‘Family Communication’ and ‘Family cohesiveness, mutual support’. The area in this domain that showed the most limited positive movement was related to economic well-being. However, over one-third of the 20 participants rated in the area of self-sufficiency and the ability to meet basic needs increased their functioning level during their involvement with the FS/FRC program activity. Satisfaction Survey Results In July of 2001, FS/FRC programs administered satisfaction surveys to each client who was an active participant of the center during a specified week in that month. There will be another administration of the survey during the school year, when programs operate after-school programs and other activities designed to improve academic performance. The instrument included 14 questions developed by DSS staff. Data on participant gender, race, and other household information were collected. The survey used a seven-point scale that was sensitive to minor variations in client satisfaction. A copy of the scale can be found in Appendix H. A total of 703 surveys were returned. In an effort to reach out to the Hispanic community and receive input directly from members of that community whom receive services, a Spanish language translation of the survey was developed for use throughout the state. Demographic data for the respondents to the client satisfaction survey are shown below: Table 9. Race of Client Satisfaction Survey Respondents RACE Number (Percent) African-American 349 (49.64%) American Indian 23 (3.27%) European American 158 (22.48%) Hispanic 102 (14.51%) Other/Missing 71 (10.10%) TOTAL 703 (100%) Table 10. Gender of Client Satisfaction Survey Respondents GENDER Number (Percent) Male 182 (25.89%) Female 521 (74.11%) TOTAL 703 (100%) 21 Table 11. Household Information of Survey Respondents Participant Household Information (n=703) Do you have any children? No Yes 133 570 If you have children, how many currently live with you? 1.74 children How long have you participated in the program? 17.70 months How often do you participate in program activities? 5.00 times per month Table 12. Client Satisfaction Survey Responses Client Satisfaction Survey 1=Strongly Disagree (negative) 2=Disagree 3=Somewhat Disagree 4=Neutral/Undecided 5=Somewhat Agree 6=Agree 7=Strongly Agree (positive) Mean Response Q1- The people at this program care about me. 6.35 Q2- Parents make decisions about the program and its plans for the future. 6.06 Q3- If the program does not offer what I need, staff will help me find another way to get it. 6.26 Q4- I would recommend this program to another parent in the community. 6.44 Q5- Every family is welcome at the program, no matter what their beliefs or lifestyles are. 6.39 Q6- I have become better at advocating for my family and making my concerns heard. 6.21 Q7- Parents help plan and organize activities and programs that are useful for families. 6.26 Q8- Participation in program activities has helped me become a better caregiver for my family. 6.23 Q9- Program staff acknowledge the things I do well. 6.29 Q10- When I have problems getting services I need for my family, program staff help me figure out how to get what I need. 6.23 Q11- Since becoming involved in the programs here, I have become more involved in the community. 6.00 Q12- The services I get here have been a big help to me. 6.38 Q13- My family and I feel safe at the program. 6.44 Q14- Overall, I am satisfied with the services I have received from this program. 6.46 As the results of the survey indicate, participants at FS/FRC programs reported being quite satisfied with the services they receive from the programs, as well as how they are treated by staff. The most positive rating was a seven, on a scale of one to seven, and 22 every question had a mean response of at least 6.00. The FS/FRC programs use a family-centered; strength based approach that seems to make program participants feel like an important partner in all of the program activities that are conducted. The mean length of time survey respondents have been participating in program activities is almost 18 months, indicating an ability of FS/FRC programs to establish long-term, effective working relationships with many families. Conclusion In FY 2000-2001, the Family Support/Family Resource Center programs funded through the Division of Social Services, Resource Development Team, served a large number of citizens living in the communities where the programs are based. There was a duplicated count of 73,482 participants in all FS/FRC programs. The results of the North Carolina Family Support Outcome Scale indicate that FS/FRC programs are effective at strengthening the functioning of many program participants in all domains measured by the NCFSOS. A number of participants developed functional strengths in areas that had previously not been strengths. Participants of Family Support/Family Resource Centers expressed a high degree of satisfaction with these programs. Interactions with staff, program effectiveness, and client safety were all rated highly by program participants. In final summary, Family Support and Family Resource Center programs appear to be continuing and expanding upon the effective needs-based service that they provide in local communities. They also continue to meet the goals mandated in the legislation that provide funding for these programs. Family Support Programs and Family Resource Centers programs in North Carolina use the principles of family-centered practice to Client Comments • ‘’Opened my eyes to different methods on being a better, in-control parent.” • “Very good program for unwed and single parents, and for other people who don’t have much .” • “I think the program is a good source of help, and encouragement.” • “This is a great program for the children, parents, and elderly of this community.” • “I am learning a lot in this program-things like what to do when you look for a job.” 23 reach out to families to prevent abuse/neglect and foster care placement, and to build family well-being. Data indicate that program participants are developing needed skills and strengths, and that families and individuals show positive growth during the time that they are involved with FS/FRC services. 24 Appendix A1. List of Family Support Contract Agencies, Programs, Type of Service Offered, and Funding Sources, by County Alleghany County Alleghany County Partnership for Children State Crime 75,000 Alleghany County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 3 1.40% 168 7% 171 6.61% Adult Education 0 0% 1,071 44.60% 1,071 41.38% Child Development 11 5.70% 11 0.43% Client Advocacy 17 8.90% 1 0% 18 0.70% Family Education and/or Skill Training 9 5% 9 0.35% Family Support 65 34.60% 892 37.20% 957 36.98% Health Education 3 1.80% 3 0.12% Individual or Family Counseling 0 0% 0 0.00% Information & Referral, Resource Linkage 30 16.10% 30 1.16% Other 13 7.10% 13 0.50% Parent/Child Participation programs 13 7.10% 269 11.20% 282 10.90% Service Coordination 23 12.10% 23 0.89% Total 187 100.00% 2401 100.00% 2588 100.00% Ashe County Ashe County Partnership for Children State Crime 75,000 Ashe Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 0 0% 773 46.40% 773 20.95% Case Management 163 8% 163 4.42% Child Development 0 0% 552 33.20% 552 14.96% Client Advocacy 476 23.50% 476 12.90% Family Education and/or Skill Training 42 2.10% 7 0.40% 49 1.33% Family Support 998 49.30% 20 1.20% 1,018 27.59% Individual or Family Counseling 0 0% 313 18.80% 313 8.48% Information & Referral, Resource Linkage 257 12.70% 257 6.96% Service Coordination 89 4.40% 89 2.41% Total 2,025 100.00% 1,665 100.00% 3,690 100.00% Bertie County Bertie County Schools IV-B-2 75,000 CBFRS 75,000 Colerain Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 2,263 36.50% 2,263 35.93% Adult Education 0 0% 1,020 16.40% 1,020 16.19% Family Support 95 100% 15 0.20% 110 1.75% Leadership Development 0 0% 1,056 17% 1,056 16.76% Occupational Skills/Job Readiness/Job Placement 0 0% 990 16% 990 15.72% Other 0 0% 0 0.00% Parent/Child Participation programs 0 0% 860 13.90% 860 13.65% Total 95 100.00% 6,204 100.00% 6299 100.00% 25 Bertie County (continued) Lewiston Family Resource Center - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 4,906 38.30% 4,906 38.28% Adoption Promotion and Support 0 0.00% Adult Education 1,646 12.80% 1,646 12.84% Case Management 0 0.00% Child Development 0 0.00% Family Education and/or Skill Training 37 0.30% 37 0.29% Family Support 179 1.40% 179 1.40% Health Education 3 0% 3 0.02% Information & Referral, Resource Linkage 1 0% 1 0.01% Leadership Development 1,937 15.10% 1,937 15.12% Occupational Skills/Job Readiness/Job Placement 2,656 20.70% 2,656 20.73% Other 0 0.00% Parent/Child Participation programs 1,450 11.30% 1,450 11.31% Total 12,815 100.00% 12,815 100.00% Bladen County Bladen County Schools IV-B-2 75,000 Bladen Family Support Initiative Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 21 2.10% 1,456 92% 1,477 57.25% Child Development 43 4.30% 90 5.70% 133 5.16% Family Education and/or Skill Training 155 15.60% 30 1.90% 185 7.17% Family Support 406 40.70% 7 0.40% 413 16.01% Health Education 107 10.70% 107 4.15% Individual or Family Counseling 30 3% 30 1.16% Information & Referral, Resource Linkage 7 0.70% 7 0.27% Occupational Skills/Job Readiness/Job Placement 0 0% 0 0.00% Other 7 0.70% 7 0.27% Parent/Child Participation programs 150 15% 150 5.81% Service Coordination 71 7.10% 71 2.75% Total 997 100.00% 1,583 100.00% 2,580 100.00% Brunswick County Communities In Schools of Brunswick County, Inc. IV-B-2 75,000 Communities in Schools FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Academic Success Programs/Tutoring 644 19.80% 19 0.10% 663 2.92% Adoption Promotion and Support 9 0.30% 9 0.04% Adult Education 107 3.30% 1,172 6% 1,279 5.63% Case Management 0 0% 5 0% 5 0.02% Child Development 72 2.20% 16,342 83.90% 16,414 72.21% Family Education and/or Skill Training 215 6.60% 273 1.40% 488 2.15% Family Reunification 27 0.80% 27 0.12% Family Support 286 8.80% 380 2% 666 2.93% Health Education 1,073 33% 1,073 4.72% Information & Referral, Resource Linkage 429 13.20% 429 1.89% Leadership Development 215 6.60% 215 0.95% Occupational Skills/Job Readiness/Job Placement 0 0% 1 0% 1 0.00% Other 107 3.30% 1 0% 108 0.48% Parent/Child Participation programs 0 0% 1,279 6.60% 1,279 5.63% Self Sufficiency 0 0% 2 0% 2 0.01% Service Coordination 72 2.20% 72 0.32% Total 3,256 100.00% 19,474 100.00% 22,730 100.00% 26 Brunswick County (continued) Brunswick County Schools IV-B-2 75,000 Brunswick Co. PFC-Teen Fam. Dev. - Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Child Development NONE REPORTED 1616 80.60% 1616 80.56% Family Support 50 2.50% 50 2.49% Health Education 340 16.90% 340 16.95% Total 2006 100.00% 2006 100.00% Buncombe County Children First of Buncombe County IV-B-2 75,000 CBFRS 75,000 The Family Room at Isaac Dickson School Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 42 55% 351 100% 393 91.82% Parent/Child Participation programs 35 45% 35 8.18% Total 77 100.00% 351 100.00% 428 100.00% Emma Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 158 29.20% 1 0.30% 159 17.93% Child Development 0 0% 1 0.30% 1 0.11% Client Advocacy 68 12.50% 6 1.70% 74 8.34% Family Education and/or Skill Training 68 12.50% 1 0.30% 69 7.78% Family Support 45 8.30% 162 47.10% 207 23.34% Information & Referral, Resource Linkage 0 0% 41 11.90% 41 4.62% Leadership Development 23 4.20% 68 19.80% 91 10.26% Occupational Skills/Job Readiness/Job Placement 0 0% 11 3.20% 11 1.24% Other 91 16.70% 91 10.26% Parent/Child Participation programs 45 8.30% 4 1.20% 49 5.52% Self Sufficiency 45 8.30% 41 11.90% 86 9.70% Service Coordination 0 0% 8 2.30% 8 0.90% Total 543 100.00% 344 100.00% 887 100.00% Asheville City Pre-School FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Child Development 0 0% 0 0.00% Family Education and/or Skill Training 104 37.50% 104 30.50% Family Support 0 0% 1 1.60% 1 0.29% Health Education 0 0% 0 0.00% Information & Referral, Resource Linkage 35 12.50% 35 10.26% Other 70 25% 61 98.40% 131 38.42% Parent/Child Participation programs 70 25% 70 20.53% Total 279 100.00% 62 100.00% 341 100.00% 27 Caldwell County Caldwell County Department of Social Services IV-B-2 18750 Caldwell County DSS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 857 71% NONE REPORTED 857 71.00% Information & Referral, Resource Linkage 350 29% 350 29.00% Total 1,207 100.00% 1,207 100.00% Carteret County East Carolina Community Development, Inc. State 75,000 ACORN Center for Families Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 227 7.10% 227 6.76% Adult Education 9 0.30% 9 0.27% Child Development 528 16.60% 14 8.40% 542 16.15% Client Advocacy 57 1.80% 57 1.70% Family Education and/or Skill Training 431 13.50% 81 48.50% 512 15.26% Family Support 599 18.80% 50 29.90% 649 19.34% Health Education 29 0.90% 29 0.86% Individual or Family Counseling 17 0.50% 17 0.51% Information & Referral, Resource Linkage 121 3.80% 121 3.61% Leadership Development 372 11.70% 372 11.08% Occupational Skills/Job Readiness/Job Placement 317 9.90% 20 12% 337 10.04% Parent/Child Participation programs 248 7.80% 248 7.39% Respite Care 4 0.10% 4 0.12% Self Sufficiency 13 0.40% 2 1.20% 15 0.45% Service Coordination 217 6.80% 217 6.47% Total 3189 100.00% 167 100.00% 3356 100.00% Cherokee County Family Resources of Cherokee County IV-B-2 75,000 Cherokee County FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 4 0.20% 4 0.05% Adoption Promotion and Support 0 0% 0 0.00% Adult Education 60 1.20% 45 1.70% 105 1.42% Case Management 0 0% 71 2.80% 71 0.96% Child Development 166 3.40% 429 16.70% 595 8.05% Client Advocacy 0 0% 303 11.80% 303 4.10% Family Education and/or Skill Training 767 15.90% 54 2.10% 821 11.11% Family Reunification 0 0% 0 0.00% Family Support 662 13.80% 548 21.30% 1,210 16.38% Health Education 120 2.50% 1 0% 121 1.64% Individual or Family Counseling 0 0% 0 0.00% Information & Referral, Resource Linkage 1,625 33.80% 823 32% 2,448 33.14% Leadership Development 0 0% 0 0.00% Occupational Skills/Job Readiness/Job Placement 5 0.20% 5 0.07% Other 60 2.30% 60 0.81% Parent/Child Participation programs 1414 29.40% 229 8.90% 1,643 22.24% Self Sufficiency 1 0% 1 0.01% Total 4814 100.00% 2572 100.00% 7387 100.00% 28 Cleveland County Cleveland County Communities in Schools State Crime 75,000 Hoechst Celanese Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 552 33.30% 899 99.20% 1,451 56.72% Adult Education 65 3.90% 65 2.54% Child Development 32 2% 32 1.25% Family Education and/or Skill Training 32 2% 32 1.25% Family Support 292 17.60% 7 0.80% 299 11.69% Health Education 292 17.60% 292 11.42% Information & Referral, Resource Linkage 32 2% 32 1.25% Leadership Development 97 5.90% 97 3.79% Occupational Skills/Job Readiness/Job Placement 32 2% 32 1.25% Other 97 5.90% 97 3.79% Parent/Child Participation programs 97 5.90% 97 3.79% Self Sufficiency 32 2% 32 1.25% Total 1,652 100.00% 906 100.00% 2,558 100.00% Columbus County Columbus County DREAM Center IV-B-2 75,000 Columbus Family CHAMPIONS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adoption Promotion and Support 0 0% 70 10.70% 70 1.97% Adult Education 52 1.80% 397 60.70% 449 12.63% Child Development 363 12.70% 1 0.20% 364 10.24% Family Education and/or Skill Training 52 1.80% 1 0.20% 53 1.49% Family Support 78 2.70% 23 3.50% 101 2.84% Health Education 1,865 65.50% 1,865 52.45% Information & Referral, Resource Linkage 26 0.90% 26 0.73% Occupational Skills/Job Readiness/Job Placement 0 0% 162 24.80% 162 4.56% Other 155 5.50% 155 4.36% Parent/Child Participation programs 259 9.10% 259 7.28% Service Coordination 52 1.80% 52 1.46% Total 2902 100.00% 654 100.00% 3556 100.00% Cumberland County Multicultural Community Development Services IV-B-2 75,000 MCDS Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 14 0.50% 14 0.38% Adult Education 0 0% 0 0.00% Child Development 0 0% 76 2.60% 76 2.04% Client Advocacy 0 0% 61 2.10% 61 1.64% Family Support 699 92.30% 884 29.80% 1,583 42.53% Individual or Family Counseling 58 7.70% 58 1.56% Occupational Skills/Job Readiness/Job Placement 0 0% 71 2.40% 71 1.91% Other 0 0% 1,859 62.70% 1,859 49.95% Parent/Child Participation programs 0 0% 0 0.00% Total 757 100.00% 2,965 100.00% 3,722 100.00% 29 Davidson County Fairgrove Family Resource Center State Crime 75,000 Fairgrove Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 0 0% 1,082 72% 1,082 39.35% Child Development 0 0% 0 0.00% Family Education and/or Skill Training 0 0% 45 3% 45 1.64% Family Support 904 72.40% 321 21.40% 1,225 44.55% Individual or Family Counseling 0 0% 53 3.50% 53 1.93% Information & Referral, Resource Linkage 172 13.80% 172 6.25% Other 172 13.80% 1 0.10% 173 6.29% Total 1248 100.00% 1,502 100.00% 2,750 100.00% Durham County NC Cooperative Extension Service - Durham County IV-B-2 75,000 CBFRS 450 Durham Cooperative Extension Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 452 22.50% NONE REPORTED 452 22.50% Adult Education 20 1% 20 1.00% Client Advocacy 10 0.50% 10 0.50% Family Education and/or Skill Training 338 16.80% 338 16.82% Family Support 362 18% 362 18.02% Individual or Family Counseling 20 1% 20 1.00% Information & Referral, Resource Linkage 50 2.50% 50 2.49% Leadership Development 241 12% 241 12.00% Occupational Skills/Job Readiness/Job Placement 70 3.50% 70 3.48% Parent/Child Participation programs 426 21.20% 426 21.20% Service Coordination 20 1% 20 1.00% Total 2009 100.00% 2,009 100.00% Edgecombe/Nash County Down East Partnership for Children IV-B-2 150,000 Down East Partnership for Children Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Education and/or Skill Training 33 3% 33 2.51% Family Reunification 33 3% 33 2.51% Family Support 124 11.30% 198 91.70% 322 24.52% Information & Referral, Resource Linkage 154 14.10% 154 11.73% Leadership Development 133 12.10% 18 8.30% 151 11.50% Other 133 12.10% 133 10.13% Parent/Child Participation programs 88 8% 88 6.70% Self Sufficiency 399 36.40% 399 30.39% Total 1,097 100.00% 216 100.00% 1,313 100.00% 30 Edgecombe/Nash County (Continued) Community Enrichment Organization Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 40 2% NONE REPORTED 40 1.96% Adult Education 6 0.30% 6 0.29% Case Management 31 1.50% 31 1.52% Client Advocacy 11 0.50% 11 0.54% Family Education and/or Skill Training 26 1.30% 26 1.27% Family Support 298 14.60% 298 14.60% Health Education 18 0.90% 18 0.88% Individual or Family Counseling 7 0.30% 7 0.34% Information & Referral, Resource Linkage 1,068 52.30% 1,068 52.33% Leadership Development 25 1.20% 25 1.22% Occupational Skills/Job Readiness/Job Placement 39 1.90% 39 1.91% Other 114 5.60% 114 5.59% Parent/Child Participation programs 55 2.70% 55 2.69% Respite Care 4 0.20% 4 0.20% Self Sufficiency 20 1% 20 0.98% Service Coordination 279 13.70% 279 13.67% Total 2041 100.00% 2041 100.00% Williford Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 18 2.80% 18 2.29% Adult Education 504 78.10% 504 64.20% Family Support 133 95.00% 123 19.10% 256 32.61% Information & Referral, Resource Linkage 7 5.00% 7 0.89% Total 140 100.00% 645 100.00% 785 100.00% Forsyth County Youth Opportunities, Inc. IV-B-2 75,000 Families First Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 4 2.10% 4 1.15% Family Education and/or Skill Training 124 77.80% 124 35.53% Family Support 36 22.20% 93 49.20% 129 36.96% Individual or Family Counseling 0 0% 92 48.70% 92 26.36% Total 160 100.00% 189 100.00% 349 100.00% Gaston County Highland Family Resource Center State Crime 200000 Highland Family Resource Center, Inc. Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 203 4.60% 203 2.88% Adult Education 0 0% 3,133 70.80% 3,133 44.41% Child Development 0 0% 568 12.80% 568 8.05% Family Support 733 27.90% 9 0.20% 742 10.52% Health Education 1,344 51.20% 1,344 19.05% Individual or Family Counseling 0 0% 4 0.10% 4 0.06% Information & Referral, Resource Linkage 366 14% 366 5.19% Occupational Skills/Job Readiness/Job Placement 31 1.20% 388 8.80% 419 5.94% Other 92 3.50% 1 0% 93 1.32% Parent/Child Participation programs 0 0% 33 0.70% 33 0.47% Self Sufficiency 31 1.20% 87 2% 118 1.67% Service Coordination 31 1.20% 31 0.44% Total 2628 100.00% 4426 100.00% 7054 100.00% 31 Gates County Gates County Extension Service State Crime 75,000 Family Care Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adult Education 0 0% 1,484 35.90% 1,484 33.85% Child Development 124 50% 274 6.60% 398 9.08% Family Education and/or Skill Training 25 10% 25 0.57% Family Support 50 20% 1,705 41.20% 1,755 40.03% Occupational Skills/Job Readiness/Job Placement 19 7.50% 670 16.20% 689 15.72% Other 31 12.50% 31 0.71% Parent/Child Participation programs 0 0% 2 0% 2 0.05% Total 249 100.00% 4,135 100.00% 4,384 100.00% Graham County Graham County Schools IV-B-2 75,000 Graham County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 92 2.40% 92 2.08% Child Development 355 9.30% 493 78.90% 848 19.16% Family Education and/or Skill Training 11 0.30% 11 0.25% Family Support 1,901 50% 78 12.50% 1,979 44.70% Health Education 109 2.90% 109 2.46% Information & Referral, Resource Linkage 229 6% 229 5.17% Leadership Development 389 10.20% 389 8.79% Other 86 2.30% 86 1.94% Parent/Child Participation programs 401 10.50% 401 9.06% Self Sufficiency 229 6% 54 8.60% 283 6.39% Total 3802 100.00% 625 100.00% 4,427 100.00% Stecoah Valley Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 44 4.10% NONE REPORTED 44 4.10% Adult Education 51 4.70% 51 4.75% Child Development 289 26.90% 289 26.91% Family Education and/or Skill Training 68 6.30% 68 6.33% Family Support 141 13.10% 141 13.13% Health Education 17 1.60% 17 1.58% Information & Referral, Resource Linkage 26 2.40% 26 2.42% Leadership Development 1 0.10% 1 0.09% Occupational Skills/Job Readiness/Job Placement 3 0.30% 3 0.28% Other 249 23.20% 249 23.18% Parent/Child Participation programs 164 15.30% 164 15.27% Self Sufficiency 7 0.60% 7 0.65% Service Coordination 14 1.30% 14 1.30% Total 1,074 100.00% 1,074 100.00% 32 Guilford County Family Services of the Piedmont IV-B-2 75,000 Boys & Girls Club/First Farmington Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 138 11.50% 4,247 77.60% 4,385 65.64% Adult Education 0 0% 2 0% 2 0.03% Child Development 568 47.20% 568 8.50% Family Education and/or Skill Training 0 0% 16 0.30% 16 0.24% Family Support 65 5.40% 244 4.50% 309 4.63% Health Education 179 14.90% 480 8.80% 659 9.87% Information & Referral, Resource Linkage 8 0.70% 8 0.12% Leadership Development 148 12.30% 264 4.80% 412 6.17% Occupational Skills/Job Readiness/Job Placement 8 0.70% 146 2.70% 154 2.31% Parent/Child Participation programs 49 4.10% 49 0.73% Self Sufficiency 41 3.40% 77 1.40% 118 1.77% Total 1,204 100.00% 5,476 100.00% 6,680 100.00% Haywood County Haywood County Department of Social Services IV-B-2 75,000 Parent Education KARE Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 40 100% 175 100% 215 100.00% Total 40 100.00% 175 100.00% 215 100.00% Hyde County Hyde County Schools IV-B-2 75,000 Hyde County Schools Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 1 1.40% 1 1.30% Case Management 0 0% 5 6.80% 5 6.49% Family Education and/or Skill Training 4 100% 5 6.80% 9 11.69% Family Support 0 0% 2 2.70% 2 2.60% Individual or Family Counseling 0 0% 33 45.20% 33 42.86% Information & Referral, Resource Linkage 0 0% 8 11% 8 10.39% Occupational Skills/Job Readiness/Job Placement 0 0% 19 26% 19 24.68% Total 4 100.00% 73 100.00% 77 100.00% Jackson County Southwestern Child Development Commission, Inc. CBFRS 40000 IV-B-2 75,000 Jackson Co. FRC - Respite Care Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 38 18.80% 1 0.40% 39 8.63% Individual or Family Counseling 0 0% 1 0.40% 1 0.22% Information & Referral, Resource Linkage 0 0% 0 0.00% Respite Care 162 81.20% 250 99.20% 412 91.15% Total 200 100.00% 252 100.00% 452 100.00% 33 Jackson County (cont.) Jackson County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 828 10.40% NONE REPORTED 828 10.40% Adoption Promotion and Support 19 0.20% 19 0.24% Adult Education 616 7.70% 616 7.73% Case Management 223 2.80% 223 2.80% Child Development 247 3.10% 247 3.10% Family Education and/or Skill Training 443 5.60% 443 5.56% Family Reunification 199 2.50% 199 2.50% Family Support 372 4.70% 372 4.67% Health Education 66 0.80% 66 0.83% Individual or Family Counseling 311 3.90% 311 3.91% Information & Referral, Resource Linkage 207 2.60% 207 2.60% Leadership Development 98 1.20% 98 1.23% Occupational Skills/Job Readiness/Job Placement 969 12.20% 969 12.17% Other 2,086 26.20% 2,086 26.19% Parent/Child Participation programs 518 6.50% 518 6.50% Respite Care 133 1.70% 133 1.67% Self Sufficiency 411 5.20% 411 5.16% Service Coordination 218 2.70% 218 2.74% Total 7,964 100.00% 7,964 100.00% Martin County Martin, Tyrrell, & Washington District Health Department IV-B-2 75,000 Friends of Families/Family Support Service Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 328 18.70% 328 14.04% Adoption Promotion and Support 0 0% 0 0.00% Adult Education 0 0% 3 0.20% 3 0.13% Child Development 20 3.30% 186 10.60% 206 8.82% Client Advocacy 0 0% 3 0.20% 3 0.13% Family Education and/or Skill Training 0 0% 683 39% 683 29.24% Family Reunification 1 0.10% 46 2.60% 47 2.01% Family Support 39 6.70% 343 19.60% 382 16.35% Health Education 0 0% 0 0.00% Individual or Family Counseling 0 0% 5 0.30% 5 0.21% Information & Referral, Resource Linkage 155 26.50% 12 0.70% 167 7.15% Leadership Development 0 0% 0 0.00% Occupational Skills/Job Readiness/Job Placement 0 0% 26 1.50% 26 1.11% Other 195 33.30% 90 5.10% 285 12.20% Parent/Child Participation programs 176 30% 176 7.53% Self Sufficiency 0 0% 23 1.30% 23 0.98% Service Coordination 0 0% 2 0.10% 2 0.09% Total 586 100.00% 1,750 100.00% 2,336 100.00% McDowell County Foothills Area Programs IV-B-2 75,000 Foothills Area MH--Family Therapy Services Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 8 12.90% 8 4.35% Family Support 173 98.30% 173 94.02% Individual or Family Counseling 3 1.70% 3 1.63% Total 184 100.00% 184 100.00% 34 McDowell County (Continued) Endowment Fund of the Public Schools of McDowell County State Crime 75,000 Old Fort Family Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adult Education 0 0% 10 0.30% 10 0.24% Case Management 0 0% 185 6% 185 4.37% Child Development 49 4.30% 2,039 66.60% 2,088 49.27% Family Education and/or Skill Training 0 0% 64 2.10% 64 1.51% Family Support 0 0% 7 0.20% 7 0.17% Health Education 98 8.70% 98 2.31% Leadership Development 442 39.10% 442 10.43% Other 98 8.70% 267 8.70% 365 8.61% Parent/Child Participation programs 491 43.50% 488 15.90% 979 23.10% Total 1,178 100.00% 3,060 100.00% 4,238 100.00% North Cove Family Network Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 26 5.20% 70 7.20% 96 6.52% Adult Education 9 1.70% 9 0.61% Child Development 170 33.60% 853 88.10% 1,023 69.45% Family Education and/or Skill Training 35 6.90% 35 2.38% Family Support 26 5.20% 45 4.60% 71 4.82% Health Education 52 10.30% 52 3.53% Information & Referral, Resource Linkage 4 0.90% 4 0.27% Occupational Skills/Job Readiness/Job Placement 9 1.70% 9 0.61% Other 39 7.80% 39 2.65% Parent/Child Participation programs 135 26.70% 135 9.16% Total 505 100.00% 968 100.00% 1,473 100.00% Mecklenburg County Mecklenburg County Department of Social Services IV-B-2 75,000 Mi Casa Su Casa Centro de Recursos Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 5 0.50% 5 0.36% Adult Education 0 0% 0 0.00% Family Support 289 66.70% 962 99.50% 1,251 89.36% Parent/Child Participation programs 144 33.30% 144 10.29% Total 433 100.00% 967 100.00% 1,400 100.00% Neighborhood Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 693 46% 693 44.65% Family Education and/or Skill Training 23 50% 23 1.48% Family Support 15 33.30% 813 54% 828 53.35% Respite Care 8 16.70% 8 0.52% Total 46 100.00% 1,506 100.00% 1,552 100.00% 35 Mecklenburg County (continued) Consumer Office Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Client Advocacy 79 32.20% NONE REPORTED 79 32.24% Family Education and/or Skill Training 8 3.30% 8 3.27% Family Support 11 4.40% 11 4.49% Individual or Family Counseling 5 2.20% 5 2.04% Information & Referral, Resource Linkage 93 37.80% 93 37.96% Occupational Skills/Job Readiness/Job Placement 35 14.40% 35 14.29% Other 14 5.60% 14 5.71% Total 245 100.00% 245 100.00% Mecklenburg County DSS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 0 0% 18 2% 18 1.44% Leadership Development 97 27.70% 879 98% 976 78.27% Other 253 72.30% 253 20.29% Total 350 100.00% 897 100.00% 1247 100.00% Greenville CYO Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 56 8.80% 1,735 64% 1,791 53.54% Family Support 0 0% 974 36% 974 29.12% Information & Referral, Resource Linkage 24 3.80% 24 0.72% Other 318 50% 318 9.51% Parent/Child Participation programs 238 37.50% 238 7.12% Total 636 100.00% 2,709 100.00% 3,345 100.00% Moore County Northern Moore Family Resource Center CBFRS 450 State Crime 75,000 Northern Moore Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 0 0% 1905 72.50% 1,905 50.24% Family Support 53 4.50% 721 27.50% 774 20.41% Health Education 912 78.20% 912 24.05% Occupational Skills/Job Readiness/Job Placement 0 0% 0 0.00% Self Sufficiency 201 17.30% 201 5.30% Total 1,166 100.00% 2,626 100.00% 3,792 100.00% 36 Northampton County Choanoke Area Development Association State Crime 75,000 Garysburg FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adult Education 0 0% 359 9.20% 359 7.07% Case Management 29 2.40% 29 0.57% Child Development 610 51.20% 3,044 78.30% 3,654 71.97% Client Advocacy 3 0.20% 74 1.90% 77 1.52% Family Reunification 0 0% 155 4% 155 3.05% Family Support 0 0% 7 0.20% 7 0.14% Health Education 58 4.90% 58 1.14% Individual or Family Counseling 0 0% 0 0.00% Information & Referral, Resource Linkage 26 2.20% 244 6.30% 270 5.32% Leadership Development 15 1.20% 15 0.30% Occupational Skills/Job Readiness/Job Placement 0 0% 2 0.10% 2 0.04% Other 145 12.20% 1 0% 146 2.88% Parent/Child Participation programs 73 6.10% 73 1.44% Service Coordination 232 19.50% 232 4.57% Total 1,191 100.00% 3,886 100.00% 5,077 100.00% Orange County Chapel Hill Training Outreach Project, Inc. State Crime 75,000 IV-B-2 75,000 CBFRS 450 Northern Orange FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 118 20.80% 118 11.42% Adult Education 19 4.10% 6 1.10% 25 2.42% Child Development 16 3.40% 263 46.50% 279 27.01% Family Education and/or Skill Training 65 13.80% 120 21.20% 185 17.91% Family Support 66 14.10% 33 5.80% 99 9.58% Health Education 48 10.30% 48 4.65% Information & Referral, Resource Linkage 3 0.70% 3 0.29% Other 48 10.30% 48 4.65% Parent/Child Participation programs 202 43.10% 26 4.60% 228 22.07% Total 467 100.00% 566 100.00% 1,033 100.00% South Estes FRC - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 16 1.90% 2,100 69.80% 2,,116 55.36% Adult Education 32 3.90% 3 0.10% 35 0.92% Case Management 10 1.20% 10 0.26% Child Development 122 15% 558 18.60% 680 17.79% Client Advocacy 3 0.40% 3 0.08% Family Education and/or Skill Training 42 5.20% 103 3.40% 145 3.79% Family Support 350 42.90% 168 5.60% 518 13.55% Health Education 8 1% 8 0.21% Information & Referral, Resource Linkage 102 12.60% 102 2.67% Leadership Development 17 2% 17 0.44% Occupational Skills/Job Readiness/Job Placement 8 1% 8 0.21% Other 0 0% 2 0.10% 2 0.05% Parent/Child Participation programs 67 8.20% 73 2.40% 140 3.66% Self Sufficiency 18 2.20% 18 0.47% Service Coordination 20 2.40% 20 0.52% Total 815 100.00% 3,007 100.00% 3,822 100.00% 37 Orange County (Continued) Trinity/Pritchard FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 83 9.10% 710 40.10% 793 29.58% Adult Education 0 0% 136 7.70% 136 5.07% Child Development 0 0% 870 49.20% 870 32.45% Family Education and/or Skill Training 28 3% 28 1.04% Family Support 240 26.40% 50 2.80% 290 10.82% Health Education 28 3% 28 1.04% Information & Referral, Resource Linkage 477 52.40% 477 17.79% Parent/Child Participation programs 55 6.10% 4 0.20% 59 2.20% Total 911 100.00% 1,770 100.00% 2,681 100.00% Carr Court FRC - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 488 48.10% 488 37.86% Adult Education 0 0% 8 0.80% 8 0.62% Child Development 16 6.20% 156 15.40% 172 13.34% Family Education and/or Skill Training 6 2.10% 33 3.30% 39 3.03% Family Support 134 51% 330 32.50% 464 36.00% Health Education 30 11.50% 30 2.33% Information & Referral, Resource Linkage 44 16.90% 44 3.41% Leadership Development 10 3.80% 10 0.78% Parent/Child Participation programs 22 8.50% 12 8.30% 34 2.64% Total 262 100.00% 1,027 100.00% 1,289 100.00% Pitt County Martin County Community Action, Inc. IV-B-2 75,000 Bethel Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 11 14.30% 1,401 59.20% 1,412 57.89% Adult Education 1 1.40% 616 26% 617 25.30% Child Development 24 32.10% 216 9.10% 240 9.84% Family Education and/or Skill Training 5 7.10% 51 2.20% 56 2.30% Family Support 1 1.40% 6 0.30% 7 0.29% Health Education 5 7.10% 5 0.21% Information & Referral, Resource Linkage 17 22.90% 17 0.70% Leadership Development 5 7.10% 5 0.21% Occupational Skills/Job Readiness/Job Placement 0 0% 70 3% 70 2.87% Other 3 4.30% 3 0.12% Parent/Child Participation programs 1 1.40% 1 0.04% Self Sufficiency 1 0.70% 5 0.20% 6 0.25% Total 74 100.00% 2,365 100.00% 2,439 100.00% 38 Richmond County Richmond County Community Support Center State Crime 200,000 CBFRS 450 East Rockingham Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 8 1.10% 8 0.26% Case Management 0 0% 3 0.40% 3 0.10% Client Advocacy 463 36% 701 38.90% 1,164 37.60% Family Reunification 51 4% 51 1.65% Family Support 103 8% 209 11.60% 312 10.08% Information & Referral, Resource Linkage 308 24% 601 33.40% 909 29.36% Leadership Development 103 8% 103 3.33% Occupational Skills/Job Readiness/Job Placement 0 0% 29 1.60% 29 0.94% Parent/Child Participation programs 0 0% 167 9.30% 167 5.39% Respite Care 257 20% 92 5.10% 349 11.27% Service Coordination 0 0% 1 0.10% 1 0.03% Total 1,285 100.00% 1,811 100.00% 3,096 100.00% Ashley Chapel Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 167 37.50% 955 31.90% 1,122 39.73% Adult Education 0 0% 709 23.60% 709 25.11% Child Development 56 12.50% 56 1.98% Family Education and/or Skill Training 56 12.50% 56 1.98% Family Support 0 0% 126 4.20% 126 4.46% Health Education 19 4.20% 19 0.67% Leadership Development 37 8.30% 37 1.31% Occupational Skills/Job Readiness/Job Placement 37 8.30% 105 3.50% 142 5.03% Other 0 0% 20 0.70% 20 0.71% Parent/Child Participation programs 74 16.70% 463 15.40% 537 19.02% Total 446 100.00% 2,378 100.00% 2,824 100.00% Robeson County Robeson County Department of Health IV-B-2 75,000 Pembroke FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Child Development 7 90% 7 0.60% Family Support 0 0% 381 33% 381 32.82% Other 1 10% 1 0.09% Parent/Child Participation programs 0 0% 761 66% 761 65.55% Service Coordination 0 0% 11 1% 11 0.95% Total 8 100.00% 1,153 100.00% 1,161 100.00% Red Springs FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 73 5.70% 73 5.73% Adult Education 60 4.70% 60 4.71% Family Support 386 30.30% 386 30.27% Parent/Child Participation programs 756 59.30% 756 59.29% Total 0 0.00% 1,275 100.00% 1,275 100.00% 39 Robeson County (continued) Fairmont FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support NONE REPORTED 517 100% 517 100% Total 0 0.00% 517 100.00% 517 100.00% Saddletree FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 62 4% 62 4% Adult Education 36 2.30% 36 2.30% Family Support 857 55.40% 857 55.40% Parent/Child Participation programs 592 38.30% 592 38.30% Total 0 0.00% 1,547 100.00% 1,547 100.00% Lumberton FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 72 9.40% 72 9.40% Adult Education 72 9.40% 72 9.40% Family Support 331 43.30% 331 43.30% Parent/Child Participation programs 290 37.90% 290 37.90% Total 0 0.00% 765 100.00% 765 100.00% Rowan County Paul L. Dunbar Family Resource Center IV-B-2 75,000 Paul L. Dunbar Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 3,259 82.90% 3,259 82.90% Family Support 228 5.80% 228 5.80% Health Education 362 9.20% 362 9.20% Information & Referral, Resource Linkage 84 2.10% 84 2.10% Total 0 0.00% 3,933 100.00% 3,933 100.00% Swain County Swain County Government IV-B-2 75,000 Swain County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 4 0.30% 4 0.15% Adoption Promotion and Support 28 2.30% 28 1.05% Adult Education 14 1.20% 14 0.53% Child Development 56 4.70% 56 2.10% Family Education and/or Skill Training 389 32.60% 846 58% 1,235 46.36% Family Support 42 3.50% 121 8.30% 163 6.12% Health Education 14 1.20% 14 0.53% Individual or Family Counseling 0 0% 12 0.80% 12 0.45% Information & Referral, Resource Linkage 14 1.20% 41 2.80% 55 2.06% Leadership Development 153 12.80% 63 4.30% 216 8.11% Occupational Skills/Job Readiness/Job Placement 42 3.50% 8 6.60% 50 1.88% Other 56 4.70% 56 2.10% Parent/Child Participation programs 83 7% 163 11.20% 246 9.23% Self Sufficiency 42 3.50% 209 14.30% 251 9.42% Service Coordination 264 22.10% 264 9.91% Total 1,197 100.00% 1,467 100.00% 2,664 100.00% 40 Transylvania County Family Center of Transylvania County IV-B-2 75,000 The Family Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 9 0.50% 9 0.38% Adult Education 0 0% 35 1.90% 35 1.49% Child Development 10 1.90% 575 31.80% 585 24.86% Family Education and/or Skill Training 81 15% 149 8.20% 230 9.77% Family Reunification 0 0% 12 0.70% 12 0.51% Family Support 83 15.20% 588 32.50% 671 28.52% Information & Referral, Resource Linkage 148 27.20% 148 6.29% Leadership Development 0 0% 61 3.40% 61 2.59% Other 0 0% 0 0.00% Parent/Child Participation programs 139 25.60% 382 21.10% 521 22.14% Service Coordination 81 15% 81 3.44% Total 542 100.00% 1,811 100.00% 2,353 100.00% Tyrrell County Martin, Tyrrell & Washington District Health Dept CBFRS 75,000 Friends of Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 34 0.90% 6 3.10% 40 1.03% Child Development 0 0% 44 22.80% 44 1.14% Client Advocacy 34 0.90% 34 0.88% Family Education and/or Skill Training 103 2.80% 53 27.50% 156 4.04% Family Support 0 0% 22 11.40% 22 0.57% Individual or Family Counseling 0 0% 9 4.70% 9 0.23% Information & Referral, Resource Linkage 446 12.10% 446 11.54% Occupational Skills/Job Readiness/Job Placement 69 1.90% 9 4.70% 78 2.02% Other 343 9.30% 50 25.90% 393 10.17% Parent/Child Participation programs 172 4.70% 172 4.45% Self Sufficiency 824 22.40% 824 21.32% Service Coordination 1,647 44.90% 1,647 42.61% Total 3,672 100.00% 193 100.00% 3,865 100.00% Vance County Franklin-Vance-Warren Opportunities, Inc. State Crime 200000 South Henderson Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 1,583 57.30% 1,583 42.82% Adult Education 4 0.40% 270 9.80% 274 7.41% Case Management 39 4.20% 39 1.05% Child Development 78 8.30% 78 2.11% Family Education and/or Skill Training 78 8.30% 78 2.11% Family Support 319 34.20% 70 2.50% 389 10.52% Health Education 54 5.80% 54 1.46% Individual or Family Counseling 39 4.20% 39 1.05% Information & Referral, Resource Linkage 8 0.80% 8 0.22% Occupational Skills/Job Readiness/Job Placement 39 4.20% 39 1.05% Other 16 1.70% 16 0.43% Parent/Child Participation programs 97 10.40% 97 2.62% Self Sufficiency 156 16.70% 839 30.40% 995 26.91% Service Coordination 8 0.80% 8 0.22% Total 935 2,762 100.00% 3,697 100.00% 41 Wake County North Central Community Development Corporation IV-B-2 76,540 CBFRS 450 CDC (fmrly Garner Rd Y) Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 1 0.60% 1 0.32% Family Education and/or Skill Training 130 94.10% 11 6.20% 141 44.62% Family Support 8 5.90% 54 30.30% 62 19.62% Information & Referral, Resource Linkage 0 0% 112 62.90% 112 35.44% Total 138 178 100.00% 316 100.00% Warren County Warren Family Insitiute, Inc. IV-B-2 75,000 Warren Family Inst. Inc. Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 13 1.80% 13 1.21% Family Education and/or Skill Training 79 10.70% 79 7.34% Family Support 13 1.80% 7 2.10% 20 1.86% Health Education 40 5.40% 40 3.71% Information & Referral, Resource Linkage 185 25% 185 17.18% Leadership Development 46 6.20% 46 4.27% Occupational Skills/Job Readiness/Job Placement 53 7.10% 221 65.40% 274 25.44% Other 0 0% 110 32.50% 110 10.21% Parent/Child Participation programs 264 35.70% 264 24.51% Service Coordination 46 6.20% 46 4.27% Total 739 100.00% 338 100.00% 1,077 100.00% Wayne County Wayne Action Group for Economic Solvency, Inc. IV-B-2 75,000 Wayne County First Steps Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Case Management 0 0% 2 0.20% 2 0.20% Child Development 0 0% 16 1.70% 16 10.00% Family Support 20 36.40% 922 96.40% 942 588.75% Health Education 5 9.10% 5 3.13% Information & Referral, Resource Linkage 0 0% 6 0.60% 6 3.75% Leadership Development 0 0% 2 0.20% 2 1.25% Other 5 9.10% 5 3.13% Parent/Child Participation programs 20 36.40% 20 12.50% Self Sufficiency 5 9.10% 5 3.13% Service Coordination 0 0% 8 0.80% 8 5.00% Total 55 956 100.00% 1,011 630.82% Wayne Uplift Resource Association, Inc. State Crime 200,000 IV-B-2 35,000 Wayne Uplift Employment Support Program - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 1 0.20% 1 6.20% 2 0.46% Health Education 415 99.80% 15 93.80% 430 99.54% Total 416 100.00% 16 100.00% 432 100.00% 42 Wayne County (continued) Wayne Uplift Resource Association, Inc.(continued) Wayne Uplift Resource Association Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 24 1.10% 1,342 58.30% 1,366 30.55% Adult Education 0 0% 91 4% 91 2.04% Child Development 24 1.10% 24 0.54% Family Education and/or Skill Training 24 1.10% 147 6.40% 171 3.82% Family Support 1814 83.70% 540 23.50% 2,354 52.65% Health Education 47 2.20% 47 1.05% Individual or Family Counseling 0 0% 1 0% 1 0.02% Information & Referral, Resource Linkage 118 5.40% 86 3.70% 204 4.56% Other 47 2.20% 2 0.70% 49 1.10% Parent/Child Participation programs 71 3.30% 93 4% 164 3.67% Total 2,169 2,302 100.00% 4,471 100.00% 43 Appendix A2. - List of Programs by Funding Source Community Based Family Resource and Support-CBFRS Funding Source Contract Agency Name Funding Amount Bertie County Schools 75,000 Chapel Hill Training Outreach Project, Inc. 450 Children First of Buncombe County 75,000 Martin, Tyrrell & Washington District Health Department 75,000 NC Cooperative Extension Service - Durham County 450 North Central Community Development Corporation 450 Northern Moore Family Resource Center 450 Richmond County Community Support Center 450 Southwestern Child Development Commission, Inc. 40,000 TOTAL 267,250 IV-B-2 Contract Agency Name Bertie County Schools 75,000 Bladen County Schools 75,000 Brunswick County Schools 75,000 Caldwell County Department of Social Services 18,750 Chapel Hill Training Outreach Project, Inc. 75,000 Children First of Buncombe County 75,000 Columbus County DREAM Center 75,000 Communities In Schools of Brunswick County, Inc. 75,000 Down East Partnership for Children 150,000 Family Center of Transylvania County 75,000 Family Resources of Cherokee County 75,000 Family Services of the Piedmont 75,000 Foothills Area Programs 75,000 Graham County Schools 75,000 Haywood County Department of Social Services 75,000 Hyde County Schools 75,000 Martin County Community Action, Inc. 75,000 Martin, Tyrrell, & Washington District Health Dept 75,000 Mecklenburg County Department of Social Services 75,000 Multicultural Community Development Services 75,000 NC Cooperative Extension Service - Durham County 75,000 North Central Community Development Corporation 76,540 Paul L. Dunbar Family Resource Center 75,000 Robeson County Department of Health 75,000 Southwestern Child Development Commission, Inc. 75,000 Swain County Government 75,000 Warren Family Insitiute, Inc. 75,000 Wayne Action Group for Economic Solvency, Inc. 75,000 Wayne Uplift Resource Association, Inc. 35,000 Youth Opportunities, Inc. 75,000 TOTAL 2,230,290 44 List of Programs by Funding Source, Continued State Crime Funding Source Contract Agency Name Funding Amount East Carolina Community Development, Inc. 75,000 Alleghany County Partnership for Children 75,000 Ashe County Partnership for Children 75,000 Chapel Hill Training Outreach Project, Inc. 75,000 Choanoke Area Development Association 75,000 Cleveland County Communities in Schools 75,000 Endowment Fund of the Public Schools of McDowell County 75,000 Fairgrove Family Resource Center 75,000 Franklin-Vance-Warren Opportunities, Inc. 200,000 Gates County Extension Service 75,000 Highland Family Resource Center 200,000 Northern Moore Family Resource Center 75,000 Richmond County Community Support Center 200,000 Wayne Uplift Resource Association, Inc. 200,000 TOTAL 1,550,000 TOTAL FOR ALL FS/FRC PROGRAMS * 4,047,540 * The funding amounts listed above include, for some agencies, funding for Family Preservation programs. These Family Preservation programs do fall under the general definition of Family Support Programs but a different evaluation process is used with Family Preservation and the results are reported elsewhere. 45 Appendix B Statement of Purpose for the funding of Family Support Programs Family Resource Center Grants Program (State) Title IV B, Subpart 2 of the Social Security Act (Federal) Community Based Family Resource & Support Grants (Federal) (a) “The purpose of the program is to provide grants to establish family resource centers that provide services to children from birth through elementary school age and to their families that: 1. Enhance the children’s development and ability to attain academic and social success; 2. Ensure a successful Transition from early childhood education programs and child-care to the public schools. 3. Assist families in achieving economic independence and self-sufficiency; and 4. Mobilize public and private community resources to help children and families in need”. (b) “to encourage and support broad-based collaboration among public and private agencies and among people who reflect the racial and socioeconomic diversity in communities…” (c) “this program shall be targeted to those neighborhoods that have disproportionately high levels of (i) children who would be less likely to attain educational or social success, (ii) families with low incomes, and (iii) crime and juvenile delinquency.” Four goals are identified: 1) The safety of all family members must be assured. 2) These programs should serve to enhance parents’ ability to create safe, stable, and nurturing home environments that promote healthy child development. 3) To assist children and families to resolve crises, connect with necessary and appropriate services, and remain safely together in their homes whenever possible. 4) To avoid the unnecessary out-of –home placements of children, and help children already in out-of- home care to be returned to, and be maintained with, their families or in another planned, permanent family. The child and family services plan must develop a planning process that includes: 1) Broad involvement and consultation with a wide range of appropriate public, private, and community-based organizations, parents who have experience with the child welfare system, and others; 2) Coordination of the provision of services under the plan with other federally assisted programs serving children and families; and 3) Collection of information to help determine vulnerable or at-risk populations or target areas. Local Program Requirements: 1) Assess community assets and needs through a planning process that involves parents and local public agencies, local nonprofit organizations, and private sector representatives. 2) Develop a strategy to provide, over time, a continuum of preventative, family-centered services to children and families, especially to young parents and parents with young children, through public-private partnerships. 3) Provide-a) Core family resource and support services; b) Other core services, which must be provided to the extent practicable; c) Access to optional services; 4) Other core services, which must be provided to the extent practicable; 5) Develop leadership roles for the meaningful involvement of parents in the development, operation, evaluation, and oversight of the programs and services; 6) Provide leadership in mobilizing local public and private resources to support the provision of needed family resource and support program services; and 7) Participate with other community-based, prevention-focused, family resource and support programs in the development, operation and expansion of the Statewide network. 46 Appendix C Evaluation Requirements for Family Support/Family Resource Center Programs Family Resource Center Grants Program (State) Title IV B, Subpart 2 of the Social Security Act (Federal) Community Based Family Resource & Support Grants (Federal) (a) The Department of Health and Human Services shall develop and implement an evaluation system that will assess the efficiency and effectiveness of the Family Resource Center Grant Program. The Department shall design this system to: 1. Provide information to the Department and to the General Assembly on how to improve and refine the programs; 2. Enable the Department and the General Assembly to assess the overall quality, efficency, and impact of the existing programs; 3. Enable the Department and the General Assembly to determine whether to modify the Family Resource Center Grant Program; and 4. Provide a detailed fiscal analysis of how State funds for these programs were used. (b) The Department shall present an annual report on the implementation of the program and the results of the program evaluation. (c) Agencies that receive a grant shall demonstrate the extent to which the local family resource center has met the local needs, goals, and anticipated outcomes as set forth in the grant application. Each state must prepare and make available to the public, an Annual Progress and Services Report which must include the following: 1. A report on the specific accomplishments and progress made in the past fiscal year toward meeting each goal and objective, including improved outcomes for children and families, and a more comprehensive, coordinated, effective child and family services continuum; 2. Any revision in the statement of goals and objectives, if necessary, to reflect changed circumstances; 3. A description of the family support services to be provided in the upcoming fiscal year; and 4. Information on activities in the areas of training, technical assistance, research, evaluation, or management information systems that will be carried out in support of the goals and objectives in the plan. A. Grantees shall submit annual performance reports, which will contain information of the following: 1. Demonstration of the effective development, operation and expansion of a Statewide network of community-based, prevention-focused, family resource and support programs; 2. An inventory and description of the services provided to families by local programs; 3. Demonstration of the expansion of existing services to address unmet needs; 4. Description of the number of families served, and the involvement of a diverse representation of families in the design, operation, and evaluation of the family resource and support programs; 5. Demonstration of a high-level of satisfaction among families who have used the family resource and support programs; 6. Demonstration of the establishment or maintenance of innovative funding mechanisms that blend Federal, State, local, and private funds for the enhancement of community-based, prevention-focused, family resource and support programs. 47 Appendix D Premises and Principles of Family Support Practice Premises of Family Support 1. Primary responsibility for the development and well-being of children lies within the family, and all segments of society must support families as they rear their children. 2. Assuring the well-being of all families is the cornerstone of a healthy society, and requires universal access to support programs and services. 3. Children and families exist as part of an ecological system. 4. Child-rearing patterns are influenced by parents’ understandings of child development and of their children’s unique characteristics, personal sense of competence, and cultural and community traditions and mores. 5. Enabling families to build on their own strengths and capacities promotes the healthy development of children. 6. The developmental processes that make up parenthood and family life create needs that are unique at each stage in the life span. 7. Families are empowered when they have access to information and other resources and take action to improve the well-being of children, families, and communities. (From: Guidelines for Family Support Practice (1996) (Chicago:Family Support America) Principles of Family Support Practice 1. Staff and families work together in relationships based on equality and respect. 2. Staff enhance families’ capacity to support the growth and development of all family members-adults, youth, and children. 3. Families are resources to their own members, to other families, to programs, and to communities. 4. Programs affirm and strengthen families’ cultural, racial, and linguistic identities and enhance their ability to function in a multicultural society. 5. Programs are embedded in their communities and contribute to the community-building process. 6. Programs advocate with families for services and systems that are fair, responsive, and accountable to the families served. 7. Practitioners work with families to mobilize formal and informal resources to support family development. 8. Programs are flexible and continually responsive to emerging family and community issues. 9. Principles of family support are modeled in all program activities, including planning, governance, and administration. (From: Guidelines for Family Support Practice (1996) (Chicago:Family Support America) 48 Appendix E Activities with Summarized Statistics Report for FY 2000-2001 (These activities are one time events aimed at improving family well-being) All Family Support /Family Resource Centers Programs Activities with Summarized Statistics Report for Activities that Occurred Between 07/1/2000 and 06/30/2001 Active Staff: (involved in any activity) 200 Activities: 1879 Duration of Activities: (in hours) 7226 Participants: 66520 Reported Age of Participants by Age Range: (across all activities) 0 - 5 8382 12.60% 6 – 12 11221 16.90% 13 - 18 6975 10.50% 19 - 29 11007 16.50% 30 - 39 12407 18.70% 40 - 49 7754 11.70% 50 - 59 4227 6.40% 60+ 4547 6.80% Discrepancy 0 0.10% Gender of Participants: (across all activities) Female 46974 70.60% Male 19546 29.40% Discrepancy 0 0% Ethnicity of Participants: (across all activities) African-American 30628 46% Asian-American 121 0.20% European-American 28346 42.60% Hispanic 3693 5.60% Native-American 1485 2.20% Other 2247 3.40% Discrepancy 0 0% Participants by Service Type: (across all activities) Academic Success Programs/Tutoring 2615 3.90% Adoption Promotion and Support 82 0.10% Adult Education 815 1.20% Case Management 227 0.30% Child Development 4878 7.30% Client Advocacy 833 1.30% Family Education and/or Skill Training 4739 7.10% Family Reunification 125 0.20% Family Support 16217 24.40% Health Education 5625 8.50% Individual or Family Counseling 206 0.30% Information & Referral, Resource Linkage 7634 11.50% Leadership Development 3169 4.80% Occupational Skills/Job Readiness/Job Placement 1002 1.50% Other 5146 7.70% Parent/Child Participation programs 6361 9.60% Respite Care 471 0.70% Self Sufficiency 2267 3.40% Service Coordination 4178 6.30% Discrepancy 70 0.10% Number of Times Child Care was Provided to Participants: 3397 Number of Times Transportation was Provided to Participants: 5806 Number of Meals Provided to Participants: 17334 Amount of Flex Fund Provided to Participants: $6,765 Report generated on 10/26/2001. 49 Appendix F Activities with Individualized Statistics Report for FY 2000-2001 (These programs are ongoing programs aimed at specific skill development) All Family Support/Family Resource Center Programs Activities with Individualized Statistics Report for Activities that Occurred Between 07/1/2000 and 06/30/2001 Activities 382 Average Length of Activities (in days) 293.4 Average Duration of Sessions (in hours) 1.9 Participants (duplicated count) 8754 If a client participates in more than one activity, they are counted once for each activity in which they participate. Participants (unduplicated count) 6962 Clients participating in any number of activities are counted once. Clients Participating in More Than One Activity 1792 Families (duplicated count) 6962 If a family participates in more than one activity, they are counted once for each activity in which they participate. Families (unduplicated count) 5277 Families participating in any number of activities are counted once. Families Participating in More Than One Activity 1680 Average Reported Age of Participants (using unduplicated participant count) 23.1 Reported Age of Participants by Age Range (using unduplicated participant count) 0 - 5 1181 17.20% 6 – 12 1384 20.10% 13 - 18 720 10.50% 19 - 29 1425 20.70% 30 - 39 920 13.40% 40 - 49 617 9% 50 - 59 309 4.50% 60+ 316 4.60% Missing Date of Birth 90 Gender of Participants (using unduplicated participant count) Female 4512 64.80% Male 2450 35.20% Ethnicity of Participants (using unduplicated participant count) European American 2238 32.10% Hispanic 559 8% African American 3614 51.90% Other 211 3% Native American 323 4.60% Asian American 17 0.20% 50 Service Type Deliveries (Participant/Sessions) by Service Type Adult Education 18080 14.60% Family Support 15922 12.80% Academic Success Programs/Tutoring 28250 22.80% Parent/Child Participation programs 8521 6.90% Client Advocacy 1149 0.90% Individual or Family Counseling 526 0.40% Family Education and/or Skill Training 2799 2.30% Child Development 30403 24.50% Occupational Skills/Job Readiness/Job Placement 5620 4.50% Leadership Development 4348 3.50% Health Education 1638 1.30% Other 2518 2% Self Sufficiency 1340 1.10% Case Management 268 0.20% Information & Referral, Resource Linkage 2054 1.70% Service Coordination 30 0% Adoption Promotion and Support 60 0% Respite Care 342 0.30% Family Reunification 213 0.20% Number of Times Child Care was Provided to Participants 4639 Number of Times Transportation was Provided to Participants 19152 Number of Meals Provided to Participants 46999 Amount of Money Requested by Participants $390.00 Amount of Flex Fund Provided to Participants $63,797.50 Active Staff 190 Inactive Staff 59 Volunteer Staff 44 Report generated on 10/26/2001. 51 Appendix G North Carolina Family Support Outcome Scale Type: Intake Intermediate Closure Client’s Name: ________________________________ Date: ____/____/____ Activity Name: ________________________________ Staff Member: _______________________________ This questionnaire addresses issues that may be important in supporting families. It is to be completed at least twice—once before the intervention begins and once after it ends—by the same staff member. It is very important that the same staff member fill out this assessment for the same family so the success of the intervention or service can be measured. Consider each item below in terms of the family’s current situation. Rate each item on the 10-point continuum below, ranging from 0 (the item is “Not a Strength” for the family or community) to 5 (Moderate Strength) to 10 (Clear Strength). N/A means Not Applicable for the family or community. N/A can be the appropriate response for many items. To complete the Scale, circle the appropriate number to the right of each item. A. Overall Child Functioning Not a Strength Moderate Strength Clear Strength 1. Child’s developmental status (social, cognitive, etc.) 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Child’s physical health 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Child’s mental health 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Child’s behavior 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Child’s school performance 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Teenager’s movement towards self-sufficiency 0 1 2 3 4 5 6 7 8 9 10 N/A B. Overall Parent Functioning Not a Strength Moderate Strength Clear Strength 1. Parenting skills, knowledge, and attitudes 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Parent’s sense of support 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Parent’s physical/mental health 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Parent’s educational attainment 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Parent’s leadership skills 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Participation in community groups and activities 0 1 2 3 4 5 6 7 8 9 10 N/A C. Overall Family Functioning Not a Strength Moderate Strength Clear Strength 1. Parent-child interactions, parent-child relationship 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Family communication 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Family cohesiveness, mutual support 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Physical, learning, emotional environments in home 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Informal social support (from friends, extended family) 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Family economic self-sufficiency 0 1 2 3 4 5 6 7 8 9 10 N/A 7. Ability to meet basic economic needs 0 1 2 3 4 5 6 7 8 9 10 N/A 8. Ability to solve family disputes without violence 0 1 2 3 4 5 6 7 8 9 10 N/A D. Overall Community Functioning Not a Strength Moderate Strength Clear Strength 1. Accessibility of human services in the community 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Family’s knowledge of available human services 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Linkages between families and human services 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Relations between families and human services staff 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Support for Family Support program volunteers 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Family’s participation in FS program governance 0 1 2 3 4 5 6 7 8 9 10 N/A 7. Number of community leaders in area 0 1 2 3 4 5 6 7 8 9 10 N/A 8. Number of organized communities in the area 0 1 2 3 4 5 6 7 8 9 10 N/A 9. Cultural and recreational opportunities in the area 0 1 2 3 4 5 6 7 8 9 10 N/A 10. Cooperation, trust “we feeling” in the community 0 1 2 3 4 5 6 7 8 9 10 N/A E. Overall Individual Functioning Not a Strength Moderate Strength Clear Strength 1. Individual’s skills, knowledge, and attitudes 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Individual’s sense of support 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Individual’s physical/mental health 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Individual’s educational attainment 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Individual’s leadership skills 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Participation in community groups and activities 0 1 2 3 4 5 6 7 8 9 10 N/A 52 North Carolina Family Support Outcomes Scale (NCFSOS): A User's Guide Introduction The North Carolina Family Support Outcomes Scale (NCFSOS) is an assessment tool for Family Support programs begun under the federal government's Family Preservation / Family Support initiative of 1993. It is the product of the Family Preservation / Family Support Evaluation Team. Although there is a wide array of Family Support programs across the state, and therefore a wide array of different outcomes that these programs are interested in measuring, we tried to address as many of the programs' stated outcome goals as possible in the NCFSOS. All of these outcomes should be tied to the state goals and outcomes. Family Support literature helped us in summarizing the individual items on the NCFSOS into four domains. The NCFSOS will be included as part of North Carolina's statewide Family Support Management Information System (MIS), an information system designed to track program data from all FS programs from across the state. Since the NCFSOS was designed as the program outcomes part of the MIS, it is a global measure. Each item addresses a very complex issue in a single global phrase. For instance, item B. I ("Parenting skills, knowledge, and attitudes") addresses a range of possible outcome goals stated by parent education programs across the state: increasing positive child discipline techniques, increasing parents' knowledge of appropriate developmental behavior, improving parents' attitudes towards child-rearing and their children, and so on. All of these outcome goals, each of which itself can be broken down into several factors or issues, have been integrated into the global, general phrase "Parenting skills, knowledge, and attitudes." This global approach, which is necessary to keep the MIS as brief as possible, necessarily results in a lack of precision or rigor within each individual item. This lack of precision is the trade-off for making the MIS brief and manageable for both workers and state evaluators. The purposes of the NCFSOS are as follows: to provide before-and-after information about the families that receive family support services through the FP / FS initiative; to enhance the programs' outcome goals by specifying changes or progress in child,parent, family, and community functioning; to present a framework for addressing the strengths of each family for services planning and intervention; to provide a tool for family support workers and families to sit down and discuss the similarities and differences in their ratings on the domains in the measure; to provide a uniform data base to complement the family tracking information system that will be created as part of the FS evaluation. The NC Family Support Outcomes Scale is organized around five broad domains intended to cover the range of Family Support interventions. These domains are adopted from the literature on Family Support interventions (especially Weiss & Jacobs,1988). The five domains are as follows: Overall Child Functioning Overall Parent Functioning Overall Family Functioning Overall Community Functioning Overall Individual Functioning 53 Instructions for completing the NCFSOS: 1. The NCFSOS is to be filled out by the Family Support Worker for families participating in Family Support interventions. 2. The NCFSOS is to be completed at least twice, once before the intervention has begun (or soon after it has begun), and once after it has ended (or soon before it ends). 3. The same two people--the same Family Support Worker and the same family member--should complete the NCFSOS both before and after the intervention. 4. To complete the four versions of the NCFSOS, workers and family members will detach the appropriate version from the NCFSOS packet and complete it as indicated. For most interventions, "N/A" will be a frequently circled response. The NCFSOS is designed to be extremely broad -- to cover as much as possible of what Family Support Programs in North Carolina are actually doing in their programs, and to cover as many of the programs' stated outcomes as possible. Since it is so broad, we are not expecting any single program to address all, or even very many, of these outcomes. Indeed, it may be that a particular program addresses only one or two items, and the rest are "N/A" (Not Applicable). If that is the case, complete the measure for those one or two items, and leave the rest of the items blank. As noted in the instructions, blank items will be coded as "N/A" in the statewide data set. 5 .A note on the 0 - 10 scale: Another way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is to think of it in terms of percentages. Respondents might think of the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the time, respondents can circle "5'. 5. It is possible to use the NCFSOS more frequently than twice, to document progress or change over time in more detail than a before-and-after assessment allows. In an ongoing program, the NCFSOS should be completed within I - 2 weeks of a family's first contact with the Family Support (FS) program, and then again within 1 - 2 weeks of a family's last contact. Since it is often families who decide the duration of involvement in FS programs, however, programs may want to fill out the NCFSOS periodically (i.e., biweekly, monthly, bimonthly) as seems appropriate given the intensity and / or duration of each particular FS program. This way both workers and families would have an ongoing record of the areas in which improvement is occurring, and the areas in which improvement is more challenging. The NCFSOS will probably work less well for one-time or "one-shot" Family Support (FS) programs. In such programs, the NCFSOS should not be used as a pre post or before-and-after measure. For one-time activities, programs should use the single event reporting form. By completing the NCFSOS on the same family over time, families, workers, administrators, and state evaluators will have crucial information about the progress of individual families and of Family Support programs as a whole. Overall Meaning of Scores The 10-point scale is explained below: 0-3 = Not a Strength: there are no positive characteristics in a particular item or overall domain that have a positive effect on the family or community. 4-7 = Moderate Strength: there are positive but moderate characteristics in a particular item or overall domain that have a strengthening effect on the family. 8-10 = Clear Strength: there are positive and strong characteristics in a particular item or overall domain that have a strengthening effect on the family. 54 As noted above, another way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is to think of it in terms of percentages. A respondent might think of the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the time, the respondent could circle "5'. Since the domain score represents the rater's overall assessment of each domain, it is conceivable that the ratings on individual items may differ from the overall rating. It is the overall rating that will be tracked on the statewide tracking system. The more detailed information gathered on the individual items are for local program use and to assist families and workers track progress on a more detailed level than that represented in the domain ratings. Finally, the NCFSOS is structured to document critical elements of family functioning for the purposes mentioned in the Introduction section. It is not intended to substitute for in-depth diagnostic evaluation of one or more members of the family, the family as a whole, or the local community. Guidelines for rating It is important to keep in mind that two primary factors influence workers' ratings, both of which are legitimate and appropriate: the rater's knowledge of the family, and professional judgment of the rater. Both factors make it necessary to focus on intra-rater, rather than inter-rater reliability. Definitions for Overall Domains and Individual Items Specific definitions for each overall domain and individual item are not included in the user manual. This was a purposeful decision. Based on our review of the family support literature and on our knowledge of the array of family support interventions being implemented across the state, all four of the overall domains are potentially relevant to families served through FS programs. However, according to particular FS programs, the definitions for domains and individual items may vary according to program type, length of intervention, 'intensity' of intervention, and so on. Further, the domains and items may need to be evaluated according to the specific circumstances of individual families. Therefore, workers and families should assess domains and individual items using definitions that are appropriate to the particular program and the particular family participating in that program. 1. Before-and-After Comparison To measure progress on outcomes over time, the first NCFSOS assessment (worker versions) will be compared with the last assessment. Theoretically a family or person receiving Family Support (FS) services will find one or more problem areas alleviated or eliminated. However, it is also conceivable that a family may still be experiencing difficulties at the end of the FS intervention. This may be so not because the FS intervention has failed, but because the full array of needed services is not available. In such instances the FS worker can document and summarize these issues for service review and program development. Thus the before-and-after comparison can heighten service accountability and yield important information about potential systemic problems experienced by the family. Further, as noted above, the comparison of the first NCFSOS assessments and the last ones will provide the worker, family, and agency administrators with critical information about the progress of particular families and the FS program as a whole. 2. Rater Subjectivity The NCFSOS is subjective in both the initial ratings and in the progress achieved during subsequent ratings. It is extremely important that the raters provide their most honest and accurate assessments. This information helps document not only families' strengths and problems, but also the progress that can be reasonably achieved in a FS intervention. 55 Instructions for Completing the North Carolina Family Support Outcomes Scale (NCFSOS) 1. The NCFSOS is to be filled out by the Family Support Workers 2. The NCFSOS is to be completed at least twice, once before the intervention has begun (or soon after it has begun), and once after it has ended (or soon before it ends). 3. The same two people -- the same Family Support Worker and the same family member -- should complete the NCFSOS both before and after the intervention. Who fills out the NCFSOS? Family Support Worker (Both should be completed with Family) 4. For most interventions, "N/A" will be a frequently circled response. The NCFSOS is designed to be extremely broad -- to cover as much as possible of what Family Support Programs in North Carolina are actually doing in their programs, and to cover as many of the programs' stated outcomes as possible. Since it is so broad, we are not expecting any single program to address all, or even very many, of these outcomes. Indeed, it may be that a particular program addresses only one or two items, and the rest are "N/A" (Not Applicable). If that is the case, complete the measure for those one or two items, and leave the rest of the items blank. As noted in the instructions, blank items will be coded as "N/A" in the statewide data set. A note on the 0 - 10 scale: Another way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is to think of it in terms of percentages. Respondents might think of the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the time, respondents can circle "5'. 5. For group interventions (such as parenting classes, support groups, etc.), we do not expect the Family Support Worker to complete the NCFSOS. 6. It is possible to use the NCFSOS more frequently than twice, to document progress or change over time in more detail than a before-and-after assessment allows. To do this you must complete an "intake" assessment scale. Please keep this sheet in your records, in case we need to contact you about something as we enter and process the data. Author: Adolph Simmons, Jr. Resource Development Team 325 N. Salisbury St. Raleigh, NC 27610 56 Appendix H The following questions are designed to help our Family Resource Center get a better idea of how we are serving you and how we can improve. All answers will be kept strictly confidential, so please be honest in your answers and your comments. Thank you for taking the time to answer these questions and for helping us improve the program. What program and activities run by this program do you participate in? ___________________________ __________________________________________________________________________________________ What is your sex? What is your race or ethnic background? Male Female African-American Caucasian Asian/Pacific Islander American Indian Hispanic Other _____ _______ Do you have any children? Yes No If yes, how many currently live with you? _____ How long have you participated in the program? _____years _____months How often do you participate in program activities? _______times a month Please check the box that best describes your answer. Strongly Disagree Disagree Somewhat Disagree Undecided Somewhat Agree Agree Strongly Agree Not Applicable 1. The people at this program care about me. 2. Parents make decisions about the program and its plans for the future. 3. If the program does not offer what I need, staff will help me find another way to get it. 4. I would recommend this program to another parent in the community. 5. Every family is welcome at the program, no matter what their beliefs or lifestyles are. 6. I have become better at advocating for my family and making my concerns heard. 7. Parents help plan and organize activities and programs that are useful for families. 8. Participation in program activities has helped me become a better caregiver for my family. 9. Program staff acknowledge the things I do well. 10. When I have problems getting services I need for my family, program staff help me figure out how to get what I need. 11. Since becoming involved in the programs here, I have become more involved in the community. 12. The services I get here have been a big help to me. 13. My family and I feel safe at the program. 14. Overall, I am satisfied with the services I have received from this program. Please provide us with comments on how we can improve the Family Support Program that you participate in. If you need additional space, please use the back of this paper. North Carolina Family Support Programs Client Satisfaction Survey
Object Description
Description
Title | Family Resource Center and respite programs... annual report pursuant to session G.S. 143B-152.15 |
Other Title | North Carolina Division of Social Services FRC annual report; Family Resource Center, adoption promotion and support, and respite programs... annual report pursuant to session G.S. 143B-152.15; Family Resource Center Grant Program [and] federally funded Family Support Program... annual report pursuant to session G.S. 143B-152.15; |
Date | 2001-12 |
Description | 2001 |
Digital Characteristics-A | 308 KB; 57 p. |
Digital Format | application/pdf |
Full Text | FAMILY RESOURCE CENTER GRANT PROGRAM FEDERALLY FUNDED FAMILY SUPPORT PROGRAM 2001 ANNUAL REPORT Pursuant to Session G. S. 143B-152.15 North Carolina Department of Health and Human Services Division of Social Services December, 2001 1 Table of Contents Executive Summary 2 Introduction 3 Goals and Outcomes for Family Support Services 3 Definition of Family Support Programs and Family Resource Centers 4 Role of Family Support Programs in the Mission of the Division of Social Services 4 Core Services of Family Support Programs 6 Training Initiatives/Program Refinements 7 Measuring Outcomes of Family Support/Family Resource Centers 8 North Carolina’s Family Support Database 9 Presentation of Findings 10 North Carolina Family Support Outcome Scale Results 15 Client Satisfaction Survey Results 20 Conclusion 22 Appendix A1. List of Family Support Programs by County 24 Appendix A2. List of Programs by Funding Source 43 Appendix B. Statement of Purpose for the funding of Family Support Programs 45 Appendix C. Evaluation Requirements for Family Support/Family Resource Center Programs 46 Appendix D. Premises and Principles of Family Support 47 Appendix E. Activities with Individualized Statistics Report 48 Appendix F. Activities with Summarized Statistics Report 49 Appendix G. North Carolina Family Support Outcome Scale and User’s Guide 51 Appendix H. Client Satisfaction Survey 56 TABLES Table 1. Reported Age of Participants, by Age Range (Across All Activities) 12 Table 2. Gender of Participants (Across All Activities) 12 Table 3. Ethnicity of Participants (Across All Activities) 12 Table 4. Participants By Each Service Type Category 13 Table 5. NCFSOS Results-Overall Child Functioning Domain 16 Table 6. NCFSOS Results-Overall Individual Functioning Domain 17 Table 7. NCFSOS Results-Overall Parent Functioning Domain 18 Table 8. NCFSOS Results-Overall Family Functioning Domain 19 Table 9. Race of Client Satisfaction Survey Respondents 20 Table 10. Gender of Client Satisfaction Survey Respondents 20 Table 11. Household Information of Client Satisfaction Survey Respondents 21 Table 12. Client Satisfaction Survey Results 21 2 Executive Summary • The current annual report uses new reporting techniques and includes the significantly more accurate and comprehensive data than in previous years. • Family Support and Family Resource Center Programs have consistently demonstrated their ability to improve family functioning. • In Fiscal Year 2000-2001, the Department of Health and Human Services, Division of Social Services (DHHS/DSS) funded sixty-four programs in 41 counties and the Eastern Band of Cherokee Indians. • The three primary goals for Family Support and Family Resource Center Programs in North Carolina are: 1. Families will establish safe and supportive environments for their children. 2. Programs will support the healthy development of children. 3. Programs will establish and maintain family involvement in program planning. • Data from the Family Support Database, North Carolina Family Support Outcome Scale, and Client Satisfaction Surveys indicate that Family Support and Family Resource Center programs are successful in meeting these primary goals. • Family Support/Family Resource Centers served 73,482 participants (duplicated) in FY 2000-01. • Programs provided 64,333 meals to participants • Programs provided 8,036 occurrences of child-care for program participants • Programs provided transportation to 24,958 participants • Many program participants developed functional strengths in areas that had previously been rated as weaknesses, or ‘not a strength’. • Almost half (44%) of children rated on school performance on the NCFSOS moved to a higher level of functioning. • Program participants expressed a high degree of satisfaction with their experiences at Family Support and Family Resource Center programs. • Interactions with staff, program effectiveness, and client safety were all rated highly by program participants • Responsibility for maintenance and modifications to the Family Support Database has been transferred to Appalachian State University Social Work Program. • A training program for continuing education of Family Support and Family Resource Center program staff has been implemented statewide through a cooperative effort between the Division of Social Services and Bringing It All Back Home. 3 Introduction This 2000-2001 Annual Report details the activities all family support programs funded through the Division of Social Services, Children’s Services Section. These programs include state funded family resource centers, Title IV-B-2 funded Family Support Programs, and the Community Based Family Resource and Support programs. In this report, these programs will be collectively referred to as Family Support/Family Resource Center (FS/FRC) programs. Family Support programs were funded to develop local family-centered services aimed at helping families provide safe and stable environments for the healthy development of their children (see Appendix B and C for text of legislation). All of the programs included in this report record their activities through the Family Support Management Information System, an online database. Each Family Support/Family Resource Center program in North Carolina is responsible for tracking all program activities by logging their activities into the database on a continuing basis. During State Fiscal Year (SFY) 2000-2001, forty-three agencies received funding from the North Carolina Department of Health and Human Services, Division of Social Services (DSS) to provide FS/FRC services for sixty-four programs in 41 counties and the Eastern Band of Cherokee Indians (Appendix A). Goals and Outcomes for Family Support Services There are three primary goals for Family Support Services, as set by the Department of Health and Human Resources, Division of Social Services: 1. Families will establish safe and supportive environments for their children. 2. Programs will support the healthy development of children. 3. Programs will establish and maintain family involvement in program planning 4 Definition of Family Support Programs and Family Resource Centers Family Support: Family support is best defined as a conceptual approach to strengthening and empowering families and communities so they can foster the most favorable development of all family members. The operating premise of FS/FRC programs is that if family and child well-being is improved, the risk of abuse/neglect and foster care placement decreases. Rather than following a particular intervention design, family support programs attempt to address the specific needs of the community in which they operate. This flexibility encourages grass-roots program development and collaboration with families and other local interests in the program planning process. Because of the grassroots, community-based orientation of family support programs, there are significant variances among programs. Many family support programs are far-reaching and make available an array of social, educational, and recreational activities. Other family support programs are designed to provide a single service, such as after-school tutoring. Some examples of intervention components for family support services in North Carolina include adult education, tutoring, employment training, school-based/linked programs, respite care, health screenings, support groups, parent education/training, and family recreation. Appendix D lists the Premises and Principles of Family Support as put forth by the Family Support America. Role of Family Support Programs in the Mission of the Division of Social Services Family Support Programs and Family Resource Centers are important components of the strategy utilized to accomplish the mission of the Division of Social Services, which states that the Division seeks to: • Ensure that children and adults are protected from abuse, neglect, and exploitation; 5 • Strengthen family life in order to nurture our children so that they may become productive, healthy, and responsible adults; • Ensure that every family and individual has sufficient economic resources to obtain the basic necessities of life. Because of their location within specific neighborhoods and communities, FS/FRC programs serve as a link between the Division of Social Services and local families. FS/FRC programs help identify community needs (and the needs of families within that community) and facilitate a coordinated response to those needs, working with public agencies and local businesses, churches, non-profit agencies and community leaders. Because of their local nature and their practice of hiring people who live within the community in which the programs are based, FS/FRC programs can establish the type of trusting working relationships with families that can be elusive for larger agencies, such as DSS. When families seek assistance from the Family Support program, staff will provide direct assistance or make referrals to the resources available in the greater community, including DSS. Conversely, families that are already receiving services from DSS can be referred to Family Support programs for additional assistance (i.e. job readiness training for Work First participants), or for follow-up services (such as parenting workshops or parent/child participation programs for families involved with a Child Protective Services case). This type of reciprocal relationship between Family Support Programs and the Division of Social Services allows for flexible programming that meets the needs of individual families and communities, and brings the agency closer to accomplishing the goals stated in the agency mission. FAMILY SUPPORT AT WORK In a western NC county, a child walked into the school-based Family Resource Center and reported that his father had left the family the night before, taking all of the family furniture. Through the connections that had been forged in the community by the director of the program, the family of four had a fully furnished house the following day. The Family Support program was also able to help the mother of the family develop plans for coping with the changes resulting from the father’s absence. 6 Core Services of Family Support Programs FS/FRC Core services are programs and services that address state and federal legislative mandates. These core services are offered based upon the needs and resources assessment conducted in the target community. Unlike one-time workshops or forums, core services are offered on a regular basis and form the cornerstone of family support programs in North Carolina. Each of these Core Services has been shown to impact family and child-well being. The Division of Social Services, Children’s Services Section, Resource Development Team has identified the following ten core services offered by State Funded FS/FRC programs: Academic Success Programs/Tutoring This service encompasses all programs whose primary purpose is to foster the academic achievement of children and youth. Examples include after-school and summer education programs, lending libraries, and out-of-school suspension programs. Adult Literacy/Adult Education Included in this service are one-on-one and group literacy classes for adults. The philosophy behind these classes is that adult literacy enhancement will provide important education for parents, modeling for children and will increase resources available for family development. Child and Youth Development The emphasis of these programs is the social and psychological development of children and youth, in addition to educational enrichment. Examples include guided play programs; mentoring programs; recreation programs and camps; programs aimed at increasing self-esteem; and substance abuse awareness programs. Community Building These services are intended to help strengthen the communities in which families live. Examples include community-policing programs, efforts to clean up neighborhoods and repair homes, mediation services, and collaboration with housing and economic development agencies. 7 Health Services/Health Education These services are designed to promote the physical and mental health and well-being of community residents. Examples include immunizations, WIC distribution, health education programs, and basic health screenings. Family Services Coordination These services respond to specific family issues as identified by the family members themselves. This coordination is provided through a variety of services, including goal setting, counseling, problem solving, material assistance, and referral to other resources. Career Development The purpose of these services is to provide adults with the job skills and resources needed to obtain employment and become economically self-sufficient. Services include job readiness programs, job placement counseling, computer skills programs or other skill development programs, and resume writing classes. Parent Education/Parent Support Groups These services are intended to empower parents to increase their effectiveness in nurturing positive growth in their children. Included in this group of services are formal parent skills training, support groups (i.e. teen parent or single parent support groups), and education regarding appropriate discipline of children. Parent/Child Participation Programs These services are designed to enhance relationships between parents and their children, with the goal of enhancing the development of both parent and child. Examples include parent/child literacy programs and local Family Nights. Transportation/Child Care Support Services These services are offered on an on-going basis to parents and children who are participating in FRC programs, activities and meetings. Transportation is also provided to families in order to support career or educational development and/or to access needed health care. Training Initiatives/Program Refinements In Fiscal Year 1999-2000, North Carolina was named as one of the new participants in the Family Support America/STATES (State Technical Assistance and Training for Effective Systems) initiative. As part of this initiative, the Resource Development Team has implemented a training program aimed at increasing FS/FRC staff knowledge of family support principles and practices to strengthen communities and families. During the past fiscal year, Bringing It All Back Home (BIABH) provided 8 regional training programs that serve as program specific supplements to the Family Based Services curriculum. Family Support Programs are also being trained to regularly perform self-assessments using the Family Support America program self-assessment toolkit, “How Are We Doing”. This toolkit was purchased for each of the Family Support Programs funded through the Division of Social Services Resource Development Team. The purpose of this self-assessment is to examine all aspects of the day-to-day operations of the program. As part of training programs to use this self-assessment, regional consultants will meet with the programs from their region as a whole to introduce the main concepts behind the self-assessment process. Following this meeting, consultants will meet with programs individually to help tailor the use of the toolkit to the individual needs of the program. The Resource Development Team continues to use a regional system of consultation, which has allowed DSS program consultants to provide more technical assistance and program monitoring to individual family support programs. Measuring Outcomes of Family Support/Family Resource Centers The North Carolina Family Support Outcome Scale (NCFSOS) continues to be one of very few evaluation tools nationwide that has been developed specifically for measuring outcomes across the whole range of services offered by family support programs. In developing the NCFSOS, the intent was to address the wide variety of potential outcome goals stated for each program. All of these outcomes are tied to the goals and outcomes stated in the legislation allocating funds for FS/FRC programs. Family Support 9 literature helped us in summarizing the individual items on the NCFSOS into five domains: • Overall Child Functioning • Overall Parent Functioning • Overall Individual Functioning • Overall Family Functioning • Overall Community Functioning The NCFSOS is a global measure. Each item addresses a very complex issue in a single global phrase. For instance, the item titled "Parenting skills, knowledge, and attitudes" (item B-I) addresses a range of possible outcome goals stated by parent education programs across the state: increasing positive child discipline techniques, increasing parents' knowledge of appropriate developmental behavior, improving parents' attitudes towards child-rearing and their children, and so on. All of these outcome goals, each of which can be broken down into several factors or issues, have been integrated into the global phrase "Parenting skills, knowledge, and attitudes." While this measure lacks some precision, it does provide funding agencies and individual programs with useful knowledge of the progress being made toward the achievement of broad program goals. A copy of the NCFSOS and the user’s guide are included in Appendix G. North Carolina’s Family Support Database The North Carolina Family Support Database is an online database maintained by the Appalachian State University (ASU) Social Work Program. The database was developed for the purpose of monitoring individual and statewide family support program performance. The database allows the Division to track information required by the funding sources for the FS/FRC programs. The Family Support Database records the type of services offered, the demographic information of individuals and families receiving services, 10 and the outcomes of services as measured by the North Carolina Family Support Outcome Scale. This information, in addition to being used for reporting to current funding sources, can also serve the function of aiding programs in obtaining additional funding and in future program planning. During the past fiscal year, DSS and ASU Social Work Program staff have made significant progress in making the database more user-friendly, efficient, and capable of capturing and reporting all program activities. Presentation of Findings There are two types of activities recorded in the database. The first, Individual Activities, refers to those activities that are ongoing and that are intended to address specific, identifiable needs of the participants. Examples of these types of activities include Parent Education classes, counseling and academic success programs, as well as the other core services of FS/FRC programs. It is these activities that allow for outcome measurement, as the clients will be expected to gain specific skills during the course of their program involvement. The NCFSOS is used to rate client functioning at the beginning and at the completion of individual activities. The second type of activities, Summary Activities, are typically one-time events that aim to address issues related to family and community well-being, without the depth of intervention that is found in Individual Activities. Many summary activities are intended to introduce or reinforce positive family interaction or build interfamilial support in the community. Examples of summary activities include health fairs, holiday gatherings, and parent/child outings. Data recorded on summary activities are limited to demographic information and program descriptions, as it would not be feasible to conduct pre and post surveys for Success Story The Adult Education/Family Literacy Program on Dec. 8th to honor three participants who achieved their GED. One graduate said “I would encourage any mom who doesn’t have her GED, to attend this program. Your children are well taken care of while you further your schooling. I have now received my GED and will continue my education at Brunswick Community College taking the Child Care Credential classes starting next semester.” Another graduate stated that “The child-care component of this program has helped my son learn socialization skills and prepared him for the preschool program at Lincoln Primary. The program has given me the opportunity to achieve my GED and meet new people.” 11 participants at these one-time events. In this presentation of findings, data are provided on the number of participants in specific services during FY 2000-2001, and the demographic characteristics of the participants. Family Support/Family Resource Centers served 73,482 participants (this number represents an unduplicated count for individual activities, but includes an unknown amount of duplication because participant identification is not recorded during summary activities) in fiscal year 2000-2001. During the process of compiling statistics for this report, DSS and ASU staff discovered an under-reporting of program participants and program activities in past years (less than 20,000 participants, duplicated, were reported in each of the past 2 fiscal year reports). The database has now been modified to ensure inclusion of all program activities. 64,333 meals (compared to 38,732 meals reported in fiscal year 1999-2000) were provided to community residents during the past fiscal year. In addition, there were 8036 occurrences of child-care being provided by the family support program. Transportation was provided to 24,958 participants during the fiscal year (13,893 reported in 1999-2000). These program activities are put into place and used extensively to ensure that needy citizens will not be denied services because of logistical problems (e.g. in the case of parents participating in an activity immediately after work). Appendix E displays statistics for activities with summarized data, while Appendix F details the activities with individualized statistics. Reaching Out Jane moved to North Carolina from Florida with her husband and two children, into what she thought was a nice trailer park. Abuse from older children in the park began to impact her own children. With the help of the staff at Family Resources, professional help was found, and money was raised to help her family relocate to a much nicer home. Jane is now enrolled in GED classes at Family Resources and is well on her way to receiving her diploma. 12 Demographic Data of Program Participants (All Activities) Table 1. Reported Age of Participants by Age Range (unduplicated): Number Percent 0 - 5 9,563 13.01% 6 - 12 12,605 17.15% 13 - 18 7,695 10.47% 19 - 29 12,432 16.92% 30 - 39 13,327 18.14% 40 - 49 8,371 11.39% 50 - 59 4,536 6.17% 60+ 4,863 6.62% Discrepancy 90 0.12% Total 73,482 100.00% Table 2. Gender of Participants (unduplicated): Number Percent Female 51,486 70.07% Male 21,996 29.93% Total 73,482 100.00% Table 3. Ethnicity of Participants (unduplicated) Number Percent African-American 34242 46.60% European-American 30584 41.62% Hispanic 4252 5.79% Native-American 1808 2.46% Asian-American 138 0.19% Other 2458 3.35% Total 73482 100.00% Note: In the demographic data, Family Resource Center clients who participate in both activities with individualized statistics and activities with summarized statistics are counted more than once. Family Resource Center clients who participate in more than one summarized activity are also counted more than once. Due to the nature of the data collected from the centers, the extent of the duplicated count of participants is unknown. Table 1, 2 and 3 display age, race, and gender data. The demographic information available from the database provides useful information on the characteristics of the participants in FS/FRC activities. Programs served family members of all ages. Approximately 40% of all family members served were 18 years of age or younger, while 12.8% were 50 years or older. This range in ages of participants has been consistent over the history of DSS sponsorship of FS/FRC programs, indicating an effort to reach all family members (a fundamental tenet of a family-centered approach to service provision). Approximately 70% of the family members served were women, which suggests that 13 females may still assume much of the child-rearing responsibilities for families in communities where FS/FRC programs are located. Ethnicity information reveals an over-representation of African American families (46.6%, compared to 22% in the general population of NC) among participants in FS/FRC programs. Table 4. FS/FRC Program Service Types, and the Proportion of All Participants Participating in Each Service Type Category, FY 2000-2001 Program Service Type Summary Activities (N=66,660) Individual Activities (N=124,081) All Activities (N=190,741) Child Development 4878 (7.32%) 30403 (24.50%) 35281 (18.50%) Family Support 16217 (24.33%) 15922 (12.80%) 32139 (16.85%) Academic Success Programs/Tutoring 2615 (3.92%) 28250 (22.80%) 30865 (16.18%) Adult Education 815 (1.22%) 18080 (14.60%) 18895 (9.91%) Parent/Child Participation programs 6361 (9.54%) 8521 (6.90%) 14882 (7.80%) Information & Referral, Resource Linkage 7634 (11.45%) 2054 (1.70%) 9688 (5.08%) Other 5146 (7.72%) 2518 (2.00%) 7664 (4.02%) Family Education and/or Skill Training 4739 (7.11%) 2799 (2.30%) 7538 (3.95%) Leadership Development 3169 (4.75%) 4348 (3.50%) 7517 (3.94%) Health Education 5625 (8.44%) 1638 (1.30%) 7263 (3.81%) Occupational Skills/Job Readiness/ Job Placement 1002 (1.50%) 5620 (4.50%) 6622 (3.47%) Service Coordination 4178 (6.27%) 30 (0.00%) 4208 (2.21%) Self Sufficiency 2267 (3.40%) 1340 (1.10%) 3607 (1.89%) Client Advocacy 833 (1.25%) 1149 (0.90%) 1982 (1.04%) Respite Care 471 (0.71%) 342 (0.30%) 813 (0.43%) Individual or Family Counseling 206 (0.31%) 526 (0.40%) 732 (0.38%) Case Management 227 (0.34%) 268 (0.20%) 495 (0.26%) Family Reunification 125 (0.19%) 213 (0.20%) 338 (0.18%) Adoption Promotion and Support 82 (0.12%) 60 (0.00%) 142 (0.07%) Discrepancy 70 (0.11%) 0 (0.00%) 70 (0.04%) TOTAL 66660 (100.00%) 124081 (100.00%) 190741 (100.00%) The data in Table 4 show the Number of Participants Participating in Each Service Type Category, FY 2000-2001. It is useful to note the differences between the types of activities in this Table. For instance, Health Education is more often addressed in workshop type settings (8.5 % of Summary Activities) rather than in ongoing classes (only 1.3% of Individualized Activities). Conversely, Academic Success programs are more likely to be a focus of Individualized Activities rather than single episode Summarized Activities. Appendices E and F provide detailed reports of Participant, Staff, 14 and program information for activities reported in summary form and activities reported in individualized form, respectively. Activities with Individualized Statistics are reported differently than in years past. The activities are now reported as units of service. This allows for consistency in reporting across activity type, and also reflects a more accurate accounting of how program resources are utilized. During FY 00-01, Academic Success, Child Development, and Family Support were the most frequently offered activities, making up over half (51.53%) of all programming efforts. In the 2001-2002 budget enacted by the General Assembly, section 20.48 of S.L. 2001-424 requires that all Family Resource Centers offer programs that enhance children’s development and ability to attain academic and social success. Current Data indicate that this area of service is already a priority for many family support programs funded through DSS (see Appendix A1 for a breakdown of service type for each funded program). Another area of concern for the General Assembly was that family resource centers offer a program that emphasizes programs aimed at helping parents become role models for their children. Again, we see that many programs are currently meeting this requirement: 21.66% of all services were focused on Adult Education, Family Education, or Parent/Child Participation programs. Information and referral activities represented another five percent of all services provided. The remaining twelve activities were offered less frequently by family support programs, each making up less than five percent of all services provided. North Carolina Family Support Outcome Scale Results The results of the North Carolina Family Support Outcome Scale indicate that FS/FRC programs are able to help families and individuals develop strengths that will contribute to a higher level of family functioning. Results also suggest that FS/FRC 15 programs help families maintain their level of functioning during times of increased stress. FS/FRC program staff complete the NCFSOS for each participant at the beginning and end of services. The same worker should assess the participant at program outset and program completion/termination. Workers do not have to assess participants in each domain, or even each item within a particular domain. Instead, workers are instructed to rate those items that directly relate to the individual client (See Appendix G for complete NCFSOS User’s Manual). Because workers rate program participants only on those items that directly apply to the participants’ particular needs, there is significant variance in the number of observations for each scale item. For example, the number of observations for individual scale items ranges from 3135 ratings for Individual’s skills, knowledge, and attitudes (Item E.1 in Appendix G) to 715 ratings for Ability to solve family disputes without violence (Item C8, Appendix G). Because the global item Individual’s skills, knowledge, and attitudes could be applied to any situation involving work with an individual, it follows logically that the item is rated most often. Conversely, the more specific aspects of functioning are rated less often. For example, the Community Functioning Domain had very few ratings in each item (approximately 300) and will be excluded from the analysis of outcome data because of the low number of observations. DSS and ASU staff will analyze this domain for possible modifications that will make the domain more relevant to individual participants. The results for all other domains covered by the NCFSOS are presented and discussed below. For each area within a domain results Aiming Higher “The program has given me a second chance to get my education. Before I became a graduate, I wondered what kind of example I would be to my children as a high school drop-out. In less than one year, I have become a high school graduate and have enrolled in college classes. I also work part time with the other Family Literacy participant’s children in the preschool room at the Family Resource Center. My children have watched and experienced these changes in my life. I now know that I can have high expectations for them because I have met and continued to make higher expectations for myself.” 16 indicate the percentage of participants who were rated as demonstrating improved functioning and the degree of improvement, or were rated as showing no improvement or less effective functioning. Overall Child Functioning Domain Table 5. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Child Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Child's developmental status 49 1,497 381 166 642 2,735 (Social, Cognitive, etc) 1.79% 54.73% 13.93% 6.07% 23.47% Child's physical health 84 1,461 226 65 551 2,387 3.52% 61.21% 9.47% 2.72% 23.08% Child's mental health 67 1,386 265 78 523 2,319 2.89% 59.77% 11.43% 3.36% 22.55% Child's behavior 77 1,370 362 116 571 2,496 3.08% 54.89% 14.50% 4.65% 22.88% Child's school performance 41 734 235 87 308 1,405 2.92% 52.24% 16.73% 6.19% 21.92% Teenager's movement towards self-sufficiency 26 359 60 36 160 641 4.06% 56.01% 9.36% 5.62% 24.96% This domain provides global measures of child functioning in specified areas of a child’s life. Obviously of interest to funding sources is whether FS/FRC programs improve the well-being and functioning of children whose families participate in FS/FRC activities. The NCFSOS outcome data reported in Table 5 suggest that programs are effective at improving child functioning. Forty percent of the ratings indicated that there was an increase in Child Functioning from the beginning of services to the completion/termination of services. In contrast, less than 3 % of participants rated in this domain were assessed as functioning less effectively. This is an important finding, as many families first seek assistance from FS/FRC programs when they are facing crises or a deterioration of family functioning. 17 One of the areas of functioning that showed the most improvement was Child’s School Performance, with 45% of participants rated as having moved to a higher level of functioning. Over one-fourth of all participants in FS/FRC activities who were rated in the Child Functioning domain progressed from having issues as ‘Not a Strength’ or a ‘Moderate Strength’ to a rating of ‘Clear Strength’. Overall Individual Functioning Table 5. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Individual Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Individual's skills, knowledge, and attitudes 52 1,707 613 218 545 3,135 1.66% 54.45% 19.55% 6.95% 17.38% Individual's sense of support in parenting role 44 1,068 509 142 403 2,166 2.03% 49.31% 23.50% 6.56% 18.61% Individual's physical / mental health 59 1,462 464 163 450 2,598 2.27% 56.27% 17.86% 6.27% 17.32% Individual's educational attainment 59 1,637 523 149 455 2,823 2.09% 57.99% 18.53% 5.28% 16.12% Individual's leadership skills 59 1,058 472 152 365 2,106 2.80% 50.24% 22.41% 7.22% 17.33% Participation in community groups and activities 46 1,023 495 77 258 1,899 2.42% 53.87% 26.07% 4.05% 13.59% This domain was added after the implementation of the first version of the NCFSOS in order to capture information on those individuals whose situation did not fit neatly into one of the existing domains on the scale. An example of this is a person who is caring for the children of a relative that is receiving support services. They don’t fit into the parent or child domains, but may have individual issues that need to be addressed. Individual Functioning has come to be the most widely used domain because of the global nature of the individual items. Almost half (48.67%) of the participants rated on the item ‘Sense of support in Parenting Role’ showed movement to a higher level of functioning during the course of 18 receiving Family Support Services. As with the Child Functioning Domain, results show that at least 40% of participants moved to a higher level of functioning. Overall Parent Functioning Table 7. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Parent Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Parenting skills, knowledge, and attitudes 31 649 250 143 334 1,407 2.20% 46.13% 17.77% 10.16% 23.74% Parent's sense of support in parenting role 29 582 187 97 268 1,163 2.49% 50.04% 16.08% 8.34% 23.04% Parent's physical / mental health 30 571 127 63 222 1,013 2.96% 56.37% 12.54% 6.22% 21.92% Parent's educational attainment 45 528 91 64 190 918 4.90% 57.52% 9.91% 6.97% 20.70% Parent's leadership skills 37 481 135 63 156 872 4.24% 55.16% 15.48% 7.22% 17.89% Participation in community groups and activities 35 411 128 40 139 753 4.65% 54.58% 17% 5.31% 18.46% Table 7 reports results of the FY 2000-2001 ratings for the Parent Functioning Domain on the NCFSOS. Findings are similar to those reported for the previous two domains. Over one-half (52%) of the participants rated in the area of ‘Parenting skills, knowledge, and attitudes’ increased their level of functioning during the period of time they were involved in the FS/FRC activity. Across all areas other than Parent’s educational attainment, 40% or more of participants showed improvement and at least 95% did not deteriorate. Thirty-one percent of participants moved from lesser areas of functioning to a ‘clear strength’ in their ‘sense of support in parenting role’. 19 Overall Family Functioning Table 8. NCFSOS Results for All FS/FRC Programs FY 2000-2001 Overall Family Functioning Decrease No Change Not a Strength to Moderate Strength Not a Strength to Clear Strength Moderate Strength to Clear Strength Number Evaluated Parent-child interactions, parent-child relationship 20 511 190 101 385 1,207 1.66% 42.34% 15.74% 8.37% 31.90% Family communication 18 449 162 96 282 1,007 1.79% 44.59% 16.09% 9.53% 28% Family cohesiveness, mutual support 21 424 125 86 267 923 2.28% 45.94% 13.54% 9.32% 28.93% Physical/learning/emotional environments in home 16 397 85 70 170 738 2.17% 53.79% 11.52% 9.49% 23.04% Informal social support 19 377 81 78 148 703 2.70% 53.63 % 11.52% 11.10% 21.05% Family economic self-sufficiency 30 558 113 84 147 932 3.22% 59.87% 12.12% 9.01% 15.77% Ability to meet basic economic needs 30 597 99 88 154 968 3.10% 61.67% 10.23% 9.09% 15.91% Ability to solve family disputes without violence 17 418 85 46 149 715 2.38% 58.46% 11.89% 6.43% 20.84% One could argue this is the core domain of the NCFSOS, since a fundamental principle of family support is that healthy families produce healthy children. The results from the NCFSOS that are reported in Table 8 are quite important. Over 40% of participants were rated as having made a significant shift in their ability to solve family disputes without violence. Fifty-six percent of participants rated for parent-child relationships moved to a higher level of functioning. Forty percent of participants had developed their parent-child relationships into a ‘Clear Strength’. Table 8 displays similar results in the scale items ‘Family Communication’ and ‘Family cohesiveness, mutual support’. The area in this domain that showed the most limited positive movement was related to economic well-being. However, over one-third of the 20 participants rated in the area of self-sufficiency and the ability to meet basic needs increased their functioning level during their involvement with the FS/FRC program activity. Satisfaction Survey Results In July of 2001, FS/FRC programs administered satisfaction surveys to each client who was an active participant of the center during a specified week in that month. There will be another administration of the survey during the school year, when programs operate after-school programs and other activities designed to improve academic performance. The instrument included 14 questions developed by DSS staff. Data on participant gender, race, and other household information were collected. The survey used a seven-point scale that was sensitive to minor variations in client satisfaction. A copy of the scale can be found in Appendix H. A total of 703 surveys were returned. In an effort to reach out to the Hispanic community and receive input directly from members of that community whom receive services, a Spanish language translation of the survey was developed for use throughout the state. Demographic data for the respondents to the client satisfaction survey are shown below: Table 9. Race of Client Satisfaction Survey Respondents RACE Number (Percent) African-American 349 (49.64%) American Indian 23 (3.27%) European American 158 (22.48%) Hispanic 102 (14.51%) Other/Missing 71 (10.10%) TOTAL 703 (100%) Table 10. Gender of Client Satisfaction Survey Respondents GENDER Number (Percent) Male 182 (25.89%) Female 521 (74.11%) TOTAL 703 (100%) 21 Table 11. Household Information of Survey Respondents Participant Household Information (n=703) Do you have any children? No Yes 133 570 If you have children, how many currently live with you? 1.74 children How long have you participated in the program? 17.70 months How often do you participate in program activities? 5.00 times per month Table 12. Client Satisfaction Survey Responses Client Satisfaction Survey 1=Strongly Disagree (negative) 2=Disagree 3=Somewhat Disagree 4=Neutral/Undecided 5=Somewhat Agree 6=Agree 7=Strongly Agree (positive) Mean Response Q1- The people at this program care about me. 6.35 Q2- Parents make decisions about the program and its plans for the future. 6.06 Q3- If the program does not offer what I need, staff will help me find another way to get it. 6.26 Q4- I would recommend this program to another parent in the community. 6.44 Q5- Every family is welcome at the program, no matter what their beliefs or lifestyles are. 6.39 Q6- I have become better at advocating for my family and making my concerns heard. 6.21 Q7- Parents help plan and organize activities and programs that are useful for families. 6.26 Q8- Participation in program activities has helped me become a better caregiver for my family. 6.23 Q9- Program staff acknowledge the things I do well. 6.29 Q10- When I have problems getting services I need for my family, program staff help me figure out how to get what I need. 6.23 Q11- Since becoming involved in the programs here, I have become more involved in the community. 6.00 Q12- The services I get here have been a big help to me. 6.38 Q13- My family and I feel safe at the program. 6.44 Q14- Overall, I am satisfied with the services I have received from this program. 6.46 As the results of the survey indicate, participants at FS/FRC programs reported being quite satisfied with the services they receive from the programs, as well as how they are treated by staff. The most positive rating was a seven, on a scale of one to seven, and 22 every question had a mean response of at least 6.00. The FS/FRC programs use a family-centered; strength based approach that seems to make program participants feel like an important partner in all of the program activities that are conducted. The mean length of time survey respondents have been participating in program activities is almost 18 months, indicating an ability of FS/FRC programs to establish long-term, effective working relationships with many families. Conclusion In FY 2000-2001, the Family Support/Family Resource Center programs funded through the Division of Social Services, Resource Development Team, served a large number of citizens living in the communities where the programs are based. There was a duplicated count of 73,482 participants in all FS/FRC programs. The results of the North Carolina Family Support Outcome Scale indicate that FS/FRC programs are effective at strengthening the functioning of many program participants in all domains measured by the NCFSOS. A number of participants developed functional strengths in areas that had previously not been strengths. Participants of Family Support/Family Resource Centers expressed a high degree of satisfaction with these programs. Interactions with staff, program effectiveness, and client safety were all rated highly by program participants. In final summary, Family Support and Family Resource Center programs appear to be continuing and expanding upon the effective needs-based service that they provide in local communities. They also continue to meet the goals mandated in the legislation that provide funding for these programs. Family Support Programs and Family Resource Centers programs in North Carolina use the principles of family-centered practice to Client Comments • ‘’Opened my eyes to different methods on being a better, in-control parent.” • “Very good program for unwed and single parents, and for other people who don’t have much .” • “I think the program is a good source of help, and encouragement.” • “This is a great program for the children, parents, and elderly of this community.” • “I am learning a lot in this program-things like what to do when you look for a job.” 23 reach out to families to prevent abuse/neglect and foster care placement, and to build family well-being. Data indicate that program participants are developing needed skills and strengths, and that families and individuals show positive growth during the time that they are involved with FS/FRC services. 24 Appendix A1. List of Family Support Contract Agencies, Programs, Type of Service Offered, and Funding Sources, by County Alleghany County Alleghany County Partnership for Children State Crime 75,000 Alleghany County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 3 1.40% 168 7% 171 6.61% Adult Education 0 0% 1,071 44.60% 1,071 41.38% Child Development 11 5.70% 11 0.43% Client Advocacy 17 8.90% 1 0% 18 0.70% Family Education and/or Skill Training 9 5% 9 0.35% Family Support 65 34.60% 892 37.20% 957 36.98% Health Education 3 1.80% 3 0.12% Individual or Family Counseling 0 0% 0 0.00% Information & Referral, Resource Linkage 30 16.10% 30 1.16% Other 13 7.10% 13 0.50% Parent/Child Participation programs 13 7.10% 269 11.20% 282 10.90% Service Coordination 23 12.10% 23 0.89% Total 187 100.00% 2401 100.00% 2588 100.00% Ashe County Ashe County Partnership for Children State Crime 75,000 Ashe Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 0 0% 773 46.40% 773 20.95% Case Management 163 8% 163 4.42% Child Development 0 0% 552 33.20% 552 14.96% Client Advocacy 476 23.50% 476 12.90% Family Education and/or Skill Training 42 2.10% 7 0.40% 49 1.33% Family Support 998 49.30% 20 1.20% 1,018 27.59% Individual or Family Counseling 0 0% 313 18.80% 313 8.48% Information & Referral, Resource Linkage 257 12.70% 257 6.96% Service Coordination 89 4.40% 89 2.41% Total 2,025 100.00% 1,665 100.00% 3,690 100.00% Bertie County Bertie County Schools IV-B-2 75,000 CBFRS 75,000 Colerain Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 2,263 36.50% 2,263 35.93% Adult Education 0 0% 1,020 16.40% 1,020 16.19% Family Support 95 100% 15 0.20% 110 1.75% Leadership Development 0 0% 1,056 17% 1,056 16.76% Occupational Skills/Job Readiness/Job Placement 0 0% 990 16% 990 15.72% Other 0 0% 0 0.00% Parent/Child Participation programs 0 0% 860 13.90% 860 13.65% Total 95 100.00% 6,204 100.00% 6299 100.00% 25 Bertie County (continued) Lewiston Family Resource Center - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 4,906 38.30% 4,906 38.28% Adoption Promotion and Support 0 0.00% Adult Education 1,646 12.80% 1,646 12.84% Case Management 0 0.00% Child Development 0 0.00% Family Education and/or Skill Training 37 0.30% 37 0.29% Family Support 179 1.40% 179 1.40% Health Education 3 0% 3 0.02% Information & Referral, Resource Linkage 1 0% 1 0.01% Leadership Development 1,937 15.10% 1,937 15.12% Occupational Skills/Job Readiness/Job Placement 2,656 20.70% 2,656 20.73% Other 0 0.00% Parent/Child Participation programs 1,450 11.30% 1,450 11.31% Total 12,815 100.00% 12,815 100.00% Bladen County Bladen County Schools IV-B-2 75,000 Bladen Family Support Initiative Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 21 2.10% 1,456 92% 1,477 57.25% Child Development 43 4.30% 90 5.70% 133 5.16% Family Education and/or Skill Training 155 15.60% 30 1.90% 185 7.17% Family Support 406 40.70% 7 0.40% 413 16.01% Health Education 107 10.70% 107 4.15% Individual or Family Counseling 30 3% 30 1.16% Information & Referral, Resource Linkage 7 0.70% 7 0.27% Occupational Skills/Job Readiness/Job Placement 0 0% 0 0.00% Other 7 0.70% 7 0.27% Parent/Child Participation programs 150 15% 150 5.81% Service Coordination 71 7.10% 71 2.75% Total 997 100.00% 1,583 100.00% 2,580 100.00% Brunswick County Communities In Schools of Brunswick County, Inc. IV-B-2 75,000 Communities in Schools FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Academic Success Programs/Tutoring 644 19.80% 19 0.10% 663 2.92% Adoption Promotion and Support 9 0.30% 9 0.04% Adult Education 107 3.30% 1,172 6% 1,279 5.63% Case Management 0 0% 5 0% 5 0.02% Child Development 72 2.20% 16,342 83.90% 16,414 72.21% Family Education and/or Skill Training 215 6.60% 273 1.40% 488 2.15% Family Reunification 27 0.80% 27 0.12% Family Support 286 8.80% 380 2% 666 2.93% Health Education 1,073 33% 1,073 4.72% Information & Referral, Resource Linkage 429 13.20% 429 1.89% Leadership Development 215 6.60% 215 0.95% Occupational Skills/Job Readiness/Job Placement 0 0% 1 0% 1 0.00% Other 107 3.30% 1 0% 108 0.48% Parent/Child Participation programs 0 0% 1,279 6.60% 1,279 5.63% Self Sufficiency 0 0% 2 0% 2 0.01% Service Coordination 72 2.20% 72 0.32% Total 3,256 100.00% 19,474 100.00% 22,730 100.00% 26 Brunswick County (continued) Brunswick County Schools IV-B-2 75,000 Brunswick Co. PFC-Teen Fam. Dev. - Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Child Development NONE REPORTED 1616 80.60% 1616 80.56% Family Support 50 2.50% 50 2.49% Health Education 340 16.90% 340 16.95% Total 2006 100.00% 2006 100.00% Buncombe County Children First of Buncombe County IV-B-2 75,000 CBFRS 75,000 The Family Room at Isaac Dickson School Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 42 55% 351 100% 393 91.82% Parent/Child Participation programs 35 45% 35 8.18% Total 77 100.00% 351 100.00% 428 100.00% Emma Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 158 29.20% 1 0.30% 159 17.93% Child Development 0 0% 1 0.30% 1 0.11% Client Advocacy 68 12.50% 6 1.70% 74 8.34% Family Education and/or Skill Training 68 12.50% 1 0.30% 69 7.78% Family Support 45 8.30% 162 47.10% 207 23.34% Information & Referral, Resource Linkage 0 0% 41 11.90% 41 4.62% Leadership Development 23 4.20% 68 19.80% 91 10.26% Occupational Skills/Job Readiness/Job Placement 0 0% 11 3.20% 11 1.24% Other 91 16.70% 91 10.26% Parent/Child Participation programs 45 8.30% 4 1.20% 49 5.52% Self Sufficiency 45 8.30% 41 11.90% 86 9.70% Service Coordination 0 0% 8 2.30% 8 0.90% Total 543 100.00% 344 100.00% 887 100.00% Asheville City Pre-School FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Child Development 0 0% 0 0.00% Family Education and/or Skill Training 104 37.50% 104 30.50% Family Support 0 0% 1 1.60% 1 0.29% Health Education 0 0% 0 0.00% Information & Referral, Resource Linkage 35 12.50% 35 10.26% Other 70 25% 61 98.40% 131 38.42% Parent/Child Participation programs 70 25% 70 20.53% Total 279 100.00% 62 100.00% 341 100.00% 27 Caldwell County Caldwell County Department of Social Services IV-B-2 18750 Caldwell County DSS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 857 71% NONE REPORTED 857 71.00% Information & Referral, Resource Linkage 350 29% 350 29.00% Total 1,207 100.00% 1,207 100.00% Carteret County East Carolina Community Development, Inc. State 75,000 ACORN Center for Families Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 227 7.10% 227 6.76% Adult Education 9 0.30% 9 0.27% Child Development 528 16.60% 14 8.40% 542 16.15% Client Advocacy 57 1.80% 57 1.70% Family Education and/or Skill Training 431 13.50% 81 48.50% 512 15.26% Family Support 599 18.80% 50 29.90% 649 19.34% Health Education 29 0.90% 29 0.86% Individual or Family Counseling 17 0.50% 17 0.51% Information & Referral, Resource Linkage 121 3.80% 121 3.61% Leadership Development 372 11.70% 372 11.08% Occupational Skills/Job Readiness/Job Placement 317 9.90% 20 12% 337 10.04% Parent/Child Participation programs 248 7.80% 248 7.39% Respite Care 4 0.10% 4 0.12% Self Sufficiency 13 0.40% 2 1.20% 15 0.45% Service Coordination 217 6.80% 217 6.47% Total 3189 100.00% 167 100.00% 3356 100.00% Cherokee County Family Resources of Cherokee County IV-B-2 75,000 Cherokee County FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 4 0.20% 4 0.05% Adoption Promotion and Support 0 0% 0 0.00% Adult Education 60 1.20% 45 1.70% 105 1.42% Case Management 0 0% 71 2.80% 71 0.96% Child Development 166 3.40% 429 16.70% 595 8.05% Client Advocacy 0 0% 303 11.80% 303 4.10% Family Education and/or Skill Training 767 15.90% 54 2.10% 821 11.11% Family Reunification 0 0% 0 0.00% Family Support 662 13.80% 548 21.30% 1,210 16.38% Health Education 120 2.50% 1 0% 121 1.64% Individual or Family Counseling 0 0% 0 0.00% Information & Referral, Resource Linkage 1,625 33.80% 823 32% 2,448 33.14% Leadership Development 0 0% 0 0.00% Occupational Skills/Job Readiness/Job Placement 5 0.20% 5 0.07% Other 60 2.30% 60 0.81% Parent/Child Participation programs 1414 29.40% 229 8.90% 1,643 22.24% Self Sufficiency 1 0% 1 0.01% Total 4814 100.00% 2572 100.00% 7387 100.00% 28 Cleveland County Cleveland County Communities in Schools State Crime 75,000 Hoechst Celanese Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 552 33.30% 899 99.20% 1,451 56.72% Adult Education 65 3.90% 65 2.54% Child Development 32 2% 32 1.25% Family Education and/or Skill Training 32 2% 32 1.25% Family Support 292 17.60% 7 0.80% 299 11.69% Health Education 292 17.60% 292 11.42% Information & Referral, Resource Linkage 32 2% 32 1.25% Leadership Development 97 5.90% 97 3.79% Occupational Skills/Job Readiness/Job Placement 32 2% 32 1.25% Other 97 5.90% 97 3.79% Parent/Child Participation programs 97 5.90% 97 3.79% Self Sufficiency 32 2% 32 1.25% Total 1,652 100.00% 906 100.00% 2,558 100.00% Columbus County Columbus County DREAM Center IV-B-2 75,000 Columbus Family CHAMPIONS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adoption Promotion and Support 0 0% 70 10.70% 70 1.97% Adult Education 52 1.80% 397 60.70% 449 12.63% Child Development 363 12.70% 1 0.20% 364 10.24% Family Education and/or Skill Training 52 1.80% 1 0.20% 53 1.49% Family Support 78 2.70% 23 3.50% 101 2.84% Health Education 1,865 65.50% 1,865 52.45% Information & Referral, Resource Linkage 26 0.90% 26 0.73% Occupational Skills/Job Readiness/Job Placement 0 0% 162 24.80% 162 4.56% Other 155 5.50% 155 4.36% Parent/Child Participation programs 259 9.10% 259 7.28% Service Coordination 52 1.80% 52 1.46% Total 2902 100.00% 654 100.00% 3556 100.00% Cumberland County Multicultural Community Development Services IV-B-2 75,000 MCDS Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 14 0.50% 14 0.38% Adult Education 0 0% 0 0.00% Child Development 0 0% 76 2.60% 76 2.04% Client Advocacy 0 0% 61 2.10% 61 1.64% Family Support 699 92.30% 884 29.80% 1,583 42.53% Individual or Family Counseling 58 7.70% 58 1.56% Occupational Skills/Job Readiness/Job Placement 0 0% 71 2.40% 71 1.91% Other 0 0% 1,859 62.70% 1,859 49.95% Parent/Child Participation programs 0 0% 0 0.00% Total 757 100.00% 2,965 100.00% 3,722 100.00% 29 Davidson County Fairgrove Family Resource Center State Crime 75,000 Fairgrove Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 0 0% 1,082 72% 1,082 39.35% Child Development 0 0% 0 0.00% Family Education and/or Skill Training 0 0% 45 3% 45 1.64% Family Support 904 72.40% 321 21.40% 1,225 44.55% Individual or Family Counseling 0 0% 53 3.50% 53 1.93% Information & Referral, Resource Linkage 172 13.80% 172 6.25% Other 172 13.80% 1 0.10% 173 6.29% Total 1248 100.00% 1,502 100.00% 2,750 100.00% Durham County NC Cooperative Extension Service - Durham County IV-B-2 75,000 CBFRS 450 Durham Cooperative Extension Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 452 22.50% NONE REPORTED 452 22.50% Adult Education 20 1% 20 1.00% Client Advocacy 10 0.50% 10 0.50% Family Education and/or Skill Training 338 16.80% 338 16.82% Family Support 362 18% 362 18.02% Individual or Family Counseling 20 1% 20 1.00% Information & Referral, Resource Linkage 50 2.50% 50 2.49% Leadership Development 241 12% 241 12.00% Occupational Skills/Job Readiness/Job Placement 70 3.50% 70 3.48% Parent/Child Participation programs 426 21.20% 426 21.20% Service Coordination 20 1% 20 1.00% Total 2009 100.00% 2,009 100.00% Edgecombe/Nash County Down East Partnership for Children IV-B-2 150,000 Down East Partnership for Children Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Education and/or Skill Training 33 3% 33 2.51% Family Reunification 33 3% 33 2.51% Family Support 124 11.30% 198 91.70% 322 24.52% Information & Referral, Resource Linkage 154 14.10% 154 11.73% Leadership Development 133 12.10% 18 8.30% 151 11.50% Other 133 12.10% 133 10.13% Parent/Child Participation programs 88 8% 88 6.70% Self Sufficiency 399 36.40% 399 30.39% Total 1,097 100.00% 216 100.00% 1,313 100.00% 30 Edgecombe/Nash County (Continued) Community Enrichment Organization Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 40 2% NONE REPORTED 40 1.96% Adult Education 6 0.30% 6 0.29% Case Management 31 1.50% 31 1.52% Client Advocacy 11 0.50% 11 0.54% Family Education and/or Skill Training 26 1.30% 26 1.27% Family Support 298 14.60% 298 14.60% Health Education 18 0.90% 18 0.88% Individual or Family Counseling 7 0.30% 7 0.34% Information & Referral, Resource Linkage 1,068 52.30% 1,068 52.33% Leadership Development 25 1.20% 25 1.22% Occupational Skills/Job Readiness/Job Placement 39 1.90% 39 1.91% Other 114 5.60% 114 5.59% Parent/Child Participation programs 55 2.70% 55 2.69% Respite Care 4 0.20% 4 0.20% Self Sufficiency 20 1% 20 0.98% Service Coordination 279 13.70% 279 13.67% Total 2041 100.00% 2041 100.00% Williford Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 18 2.80% 18 2.29% Adult Education 504 78.10% 504 64.20% Family Support 133 95.00% 123 19.10% 256 32.61% Information & Referral, Resource Linkage 7 5.00% 7 0.89% Total 140 100.00% 645 100.00% 785 100.00% Forsyth County Youth Opportunities, Inc. IV-B-2 75,000 Families First Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 4 2.10% 4 1.15% Family Education and/or Skill Training 124 77.80% 124 35.53% Family Support 36 22.20% 93 49.20% 129 36.96% Individual or Family Counseling 0 0% 92 48.70% 92 26.36% Total 160 100.00% 189 100.00% 349 100.00% Gaston County Highland Family Resource Center State Crime 200000 Highland Family Resource Center, Inc. Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 203 4.60% 203 2.88% Adult Education 0 0% 3,133 70.80% 3,133 44.41% Child Development 0 0% 568 12.80% 568 8.05% Family Support 733 27.90% 9 0.20% 742 10.52% Health Education 1,344 51.20% 1,344 19.05% Individual or Family Counseling 0 0% 4 0.10% 4 0.06% Information & Referral, Resource Linkage 366 14% 366 5.19% Occupational Skills/Job Readiness/Job Placement 31 1.20% 388 8.80% 419 5.94% Other 92 3.50% 1 0% 93 1.32% Parent/Child Participation programs 0 0% 33 0.70% 33 0.47% Self Sufficiency 31 1.20% 87 2% 118 1.67% Service Coordination 31 1.20% 31 0.44% Total 2628 100.00% 4426 100.00% 7054 100.00% 31 Gates County Gates County Extension Service State Crime 75,000 Family Care Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adult Education 0 0% 1,484 35.90% 1,484 33.85% Child Development 124 50% 274 6.60% 398 9.08% Family Education and/or Skill Training 25 10% 25 0.57% Family Support 50 20% 1,705 41.20% 1,755 40.03% Occupational Skills/Job Readiness/Job Placement 19 7.50% 670 16.20% 689 15.72% Other 31 12.50% 31 0.71% Parent/Child Participation programs 0 0% 2 0% 2 0.05% Total 249 100.00% 4,135 100.00% 4,384 100.00% Graham County Graham County Schools IV-B-2 75,000 Graham County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 92 2.40% 92 2.08% Child Development 355 9.30% 493 78.90% 848 19.16% Family Education and/or Skill Training 11 0.30% 11 0.25% Family Support 1,901 50% 78 12.50% 1,979 44.70% Health Education 109 2.90% 109 2.46% Information & Referral, Resource Linkage 229 6% 229 5.17% Leadership Development 389 10.20% 389 8.79% Other 86 2.30% 86 1.94% Parent/Child Participation programs 401 10.50% 401 9.06% Self Sufficiency 229 6% 54 8.60% 283 6.39% Total 3802 100.00% 625 100.00% 4,427 100.00% Stecoah Valley Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 44 4.10% NONE REPORTED 44 4.10% Adult Education 51 4.70% 51 4.75% Child Development 289 26.90% 289 26.91% Family Education and/or Skill Training 68 6.30% 68 6.33% Family Support 141 13.10% 141 13.13% Health Education 17 1.60% 17 1.58% Information & Referral, Resource Linkage 26 2.40% 26 2.42% Leadership Development 1 0.10% 1 0.09% Occupational Skills/Job Readiness/Job Placement 3 0.30% 3 0.28% Other 249 23.20% 249 23.18% Parent/Child Participation programs 164 15.30% 164 15.27% Self Sufficiency 7 0.60% 7 0.65% Service Coordination 14 1.30% 14 1.30% Total 1,074 100.00% 1,074 100.00% 32 Guilford County Family Services of the Piedmont IV-B-2 75,000 Boys & Girls Club/First Farmington Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 138 11.50% 4,247 77.60% 4,385 65.64% Adult Education 0 0% 2 0% 2 0.03% Child Development 568 47.20% 568 8.50% Family Education and/or Skill Training 0 0% 16 0.30% 16 0.24% Family Support 65 5.40% 244 4.50% 309 4.63% Health Education 179 14.90% 480 8.80% 659 9.87% Information & Referral, Resource Linkage 8 0.70% 8 0.12% Leadership Development 148 12.30% 264 4.80% 412 6.17% Occupational Skills/Job Readiness/Job Placement 8 0.70% 146 2.70% 154 2.31% Parent/Child Participation programs 49 4.10% 49 0.73% Self Sufficiency 41 3.40% 77 1.40% 118 1.77% Total 1,204 100.00% 5,476 100.00% 6,680 100.00% Haywood County Haywood County Department of Social Services IV-B-2 75,000 Parent Education KARE Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 40 100% 175 100% 215 100.00% Total 40 100.00% 175 100.00% 215 100.00% Hyde County Hyde County Schools IV-B-2 75,000 Hyde County Schools Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 1 1.40% 1 1.30% Case Management 0 0% 5 6.80% 5 6.49% Family Education and/or Skill Training 4 100% 5 6.80% 9 11.69% Family Support 0 0% 2 2.70% 2 2.60% Individual or Family Counseling 0 0% 33 45.20% 33 42.86% Information & Referral, Resource Linkage 0 0% 8 11% 8 10.39% Occupational Skills/Job Readiness/Job Placement 0 0% 19 26% 19 24.68% Total 4 100.00% 73 100.00% 77 100.00% Jackson County Southwestern Child Development Commission, Inc. CBFRS 40000 IV-B-2 75,000 Jackson Co. FRC - Respite Care Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 38 18.80% 1 0.40% 39 8.63% Individual or Family Counseling 0 0% 1 0.40% 1 0.22% Information & Referral, Resource Linkage 0 0% 0 0.00% Respite Care 162 81.20% 250 99.20% 412 91.15% Total 200 100.00% 252 100.00% 452 100.00% 33 Jackson County (cont.) Jackson County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 828 10.40% NONE REPORTED 828 10.40% Adoption Promotion and Support 19 0.20% 19 0.24% Adult Education 616 7.70% 616 7.73% Case Management 223 2.80% 223 2.80% Child Development 247 3.10% 247 3.10% Family Education and/or Skill Training 443 5.60% 443 5.56% Family Reunification 199 2.50% 199 2.50% Family Support 372 4.70% 372 4.67% Health Education 66 0.80% 66 0.83% Individual or Family Counseling 311 3.90% 311 3.91% Information & Referral, Resource Linkage 207 2.60% 207 2.60% Leadership Development 98 1.20% 98 1.23% Occupational Skills/Job Readiness/Job Placement 969 12.20% 969 12.17% Other 2,086 26.20% 2,086 26.19% Parent/Child Participation programs 518 6.50% 518 6.50% Respite Care 133 1.70% 133 1.67% Self Sufficiency 411 5.20% 411 5.16% Service Coordination 218 2.70% 218 2.74% Total 7,964 100.00% 7,964 100.00% Martin County Martin, Tyrrell, & Washington District Health Department IV-B-2 75,000 Friends of Families/Family Support Service Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 328 18.70% 328 14.04% Adoption Promotion and Support 0 0% 0 0.00% Adult Education 0 0% 3 0.20% 3 0.13% Child Development 20 3.30% 186 10.60% 206 8.82% Client Advocacy 0 0% 3 0.20% 3 0.13% Family Education and/or Skill Training 0 0% 683 39% 683 29.24% Family Reunification 1 0.10% 46 2.60% 47 2.01% Family Support 39 6.70% 343 19.60% 382 16.35% Health Education 0 0% 0 0.00% Individual or Family Counseling 0 0% 5 0.30% 5 0.21% Information & Referral, Resource Linkage 155 26.50% 12 0.70% 167 7.15% Leadership Development 0 0% 0 0.00% Occupational Skills/Job Readiness/Job Placement 0 0% 26 1.50% 26 1.11% Other 195 33.30% 90 5.10% 285 12.20% Parent/Child Participation programs 176 30% 176 7.53% Self Sufficiency 0 0% 23 1.30% 23 0.98% Service Coordination 0 0% 2 0.10% 2 0.09% Total 586 100.00% 1,750 100.00% 2,336 100.00% McDowell County Foothills Area Programs IV-B-2 75,000 Foothills Area MH--Family Therapy Services Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 8 12.90% 8 4.35% Family Support 173 98.30% 173 94.02% Individual or Family Counseling 3 1.70% 3 1.63% Total 184 100.00% 184 100.00% 34 McDowell County (Continued) Endowment Fund of the Public Schools of McDowell County State Crime 75,000 Old Fort Family Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adult Education 0 0% 10 0.30% 10 0.24% Case Management 0 0% 185 6% 185 4.37% Child Development 49 4.30% 2,039 66.60% 2,088 49.27% Family Education and/or Skill Training 0 0% 64 2.10% 64 1.51% Family Support 0 0% 7 0.20% 7 0.17% Health Education 98 8.70% 98 2.31% Leadership Development 442 39.10% 442 10.43% Other 98 8.70% 267 8.70% 365 8.61% Parent/Child Participation programs 491 43.50% 488 15.90% 979 23.10% Total 1,178 100.00% 3,060 100.00% 4,238 100.00% North Cove Family Network Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 26 5.20% 70 7.20% 96 6.52% Adult Education 9 1.70% 9 0.61% Child Development 170 33.60% 853 88.10% 1,023 69.45% Family Education and/or Skill Training 35 6.90% 35 2.38% Family Support 26 5.20% 45 4.60% 71 4.82% Health Education 52 10.30% 52 3.53% Information & Referral, Resource Linkage 4 0.90% 4 0.27% Occupational Skills/Job Readiness/Job Placement 9 1.70% 9 0.61% Other 39 7.80% 39 2.65% Parent/Child Participation programs 135 26.70% 135 9.16% Total 505 100.00% 968 100.00% 1,473 100.00% Mecklenburg County Mecklenburg County Department of Social Services IV-B-2 75,000 Mi Casa Su Casa Centro de Recursos Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 5 0.50% 5 0.36% Adult Education 0 0% 0 0.00% Family Support 289 66.70% 962 99.50% 1,251 89.36% Parent/Child Participation programs 144 33.30% 144 10.29% Total 433 100.00% 967 100.00% 1,400 100.00% Neighborhood Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 693 46% 693 44.65% Family Education and/or Skill Training 23 50% 23 1.48% Family Support 15 33.30% 813 54% 828 53.35% Respite Care 8 16.70% 8 0.52% Total 46 100.00% 1,506 100.00% 1,552 100.00% 35 Mecklenburg County (continued) Consumer Office Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Client Advocacy 79 32.20% NONE REPORTED 79 32.24% Family Education and/or Skill Training 8 3.30% 8 3.27% Family Support 11 4.40% 11 4.49% Individual or Family Counseling 5 2.20% 5 2.04% Information & Referral, Resource Linkage 93 37.80% 93 37.96% Occupational Skills/Job Readiness/Job Placement 35 14.40% 35 14.29% Other 14 5.60% 14 5.71% Total 245 100.00% 245 100.00% Mecklenburg County DSS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 0 0% 18 2% 18 1.44% Leadership Development 97 27.70% 879 98% 976 78.27% Other 253 72.30% 253 20.29% Total 350 100.00% 897 100.00% 1247 100.00% Greenville CYO Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 56 8.80% 1,735 64% 1,791 53.54% Family Support 0 0% 974 36% 974 29.12% Information & Referral, Resource Linkage 24 3.80% 24 0.72% Other 318 50% 318 9.51% Parent/Child Participation programs 238 37.50% 238 7.12% Total 636 100.00% 2,709 100.00% 3,345 100.00% Moore County Northern Moore Family Resource Center CBFRS 450 State Crime 75,000 Northern Moore Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Adult Education 0 0% 1905 72.50% 1,905 50.24% Family Support 53 4.50% 721 27.50% 774 20.41% Health Education 912 78.20% 912 24.05% Occupational Skills/Job Readiness/Job Placement 0 0% 0 0.00% Self Sufficiency 201 17.30% 201 5.30% Total 1,166 100.00% 2,626 100.00% 3,792 100.00% 36 Northampton County Choanoke Area Development Association State Crime 75,000 Garysburg FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 0 0.00% Adult Education 0 0% 359 9.20% 359 7.07% Case Management 29 2.40% 29 0.57% Child Development 610 51.20% 3,044 78.30% 3,654 71.97% Client Advocacy 3 0.20% 74 1.90% 77 1.52% Family Reunification 0 0% 155 4% 155 3.05% Family Support 0 0% 7 0.20% 7 0.14% Health Education 58 4.90% 58 1.14% Individual or Family Counseling 0 0% 0 0.00% Information & Referral, Resource Linkage 26 2.20% 244 6.30% 270 5.32% Leadership Development 15 1.20% 15 0.30% Occupational Skills/Job Readiness/Job Placement 0 0% 2 0.10% 2 0.04% Other 145 12.20% 1 0% 146 2.88% Parent/Child Participation programs 73 6.10% 73 1.44% Service Coordination 232 19.50% 232 4.57% Total 1,191 100.00% 3,886 100.00% 5,077 100.00% Orange County Chapel Hill Training Outreach Project, Inc. State Crime 75,000 IV-B-2 75,000 CBFRS 450 Northern Orange FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 118 20.80% 118 11.42% Adult Education 19 4.10% 6 1.10% 25 2.42% Child Development 16 3.40% 263 46.50% 279 27.01% Family Education and/or Skill Training 65 13.80% 120 21.20% 185 17.91% Family Support 66 14.10% 33 5.80% 99 9.58% Health Education 48 10.30% 48 4.65% Information & Referral, Resource Linkage 3 0.70% 3 0.29% Other 48 10.30% 48 4.65% Parent/Child Participation programs 202 43.10% 26 4.60% 228 22.07% Total 467 100.00% 566 100.00% 1,033 100.00% South Estes FRC - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 16 1.90% 2,100 69.80% 2,,116 55.36% Adult Education 32 3.90% 3 0.10% 35 0.92% Case Management 10 1.20% 10 0.26% Child Development 122 15% 558 18.60% 680 17.79% Client Advocacy 3 0.40% 3 0.08% Family Education and/or Skill Training 42 5.20% 103 3.40% 145 3.79% Family Support 350 42.90% 168 5.60% 518 13.55% Health Education 8 1% 8 0.21% Information & Referral, Resource Linkage 102 12.60% 102 2.67% Leadership Development 17 2% 17 0.44% Occupational Skills/Job Readiness/Job Placement 8 1% 8 0.21% Other 0 0% 2 0.10% 2 0.05% Parent/Child Participation programs 67 8.20% 73 2.40% 140 3.66% Self Sufficiency 18 2.20% 18 0.47% Service Coordination 20 2.40% 20 0.52% Total 815 100.00% 3,007 100.00% 3,822 100.00% 37 Orange County (Continued) Trinity/Pritchard FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 83 9.10% 710 40.10% 793 29.58% Adult Education 0 0% 136 7.70% 136 5.07% Child Development 0 0% 870 49.20% 870 32.45% Family Education and/or Skill Training 28 3% 28 1.04% Family Support 240 26.40% 50 2.80% 290 10.82% Health Education 28 3% 28 1.04% Information & Referral, Resource Linkage 477 52.40% 477 17.79% Parent/Child Participation programs 55 6.10% 4 0.20% 59 2.20% Total 911 100.00% 1,770 100.00% 2,681 100.00% Carr Court FRC - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 488 48.10% 488 37.86% Adult Education 0 0% 8 0.80% 8 0.62% Child Development 16 6.20% 156 15.40% 172 13.34% Family Education and/or Skill Training 6 2.10% 33 3.30% 39 3.03% Family Support 134 51% 330 32.50% 464 36.00% Health Education 30 11.50% 30 2.33% Information & Referral, Resource Linkage 44 16.90% 44 3.41% Leadership Development 10 3.80% 10 0.78% Parent/Child Participation programs 22 8.50% 12 8.30% 34 2.64% Total 262 100.00% 1,027 100.00% 1,289 100.00% Pitt County Martin County Community Action, Inc. IV-B-2 75,000 Bethel Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 11 14.30% 1,401 59.20% 1,412 57.89% Adult Education 1 1.40% 616 26% 617 25.30% Child Development 24 32.10% 216 9.10% 240 9.84% Family Education and/or Skill Training 5 7.10% 51 2.20% 56 2.30% Family Support 1 1.40% 6 0.30% 7 0.29% Health Education 5 7.10% 5 0.21% Information & Referral, Resource Linkage 17 22.90% 17 0.70% Leadership Development 5 7.10% 5 0.21% Occupational Skills/Job Readiness/Job Placement 0 0% 70 3% 70 2.87% Other 3 4.30% 3 0.12% Parent/Child Participation programs 1 1.40% 1 0.04% Self Sufficiency 1 0.70% 5 0.20% 6 0.25% Total 74 100.00% 2,365 100.00% 2,439 100.00% 38 Richmond County Richmond County Community Support Center State Crime 200,000 CBFRS 450 East Rockingham Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 8 1.10% 8 0.26% Case Management 0 0% 3 0.40% 3 0.10% Client Advocacy 463 36% 701 38.90% 1,164 37.60% Family Reunification 51 4% 51 1.65% Family Support 103 8% 209 11.60% 312 10.08% Information & Referral, Resource Linkage 308 24% 601 33.40% 909 29.36% Leadership Development 103 8% 103 3.33% Occupational Skills/Job Readiness/Job Placement 0 0% 29 1.60% 29 0.94% Parent/Child Participation programs 0 0% 167 9.30% 167 5.39% Respite Care 257 20% 92 5.10% 349 11.27% Service Coordination 0 0% 1 0.10% 1 0.03% Total 1,285 100.00% 1,811 100.00% 3,096 100.00% Ashley Chapel Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 167 37.50% 955 31.90% 1,122 39.73% Adult Education 0 0% 709 23.60% 709 25.11% Child Development 56 12.50% 56 1.98% Family Education and/or Skill Training 56 12.50% 56 1.98% Family Support 0 0% 126 4.20% 126 4.46% Health Education 19 4.20% 19 0.67% Leadership Development 37 8.30% 37 1.31% Occupational Skills/Job Readiness/Job Placement 37 8.30% 105 3.50% 142 5.03% Other 0 0% 20 0.70% 20 0.71% Parent/Child Participation programs 74 16.70% 463 15.40% 537 19.02% Total 446 100.00% 2,378 100.00% 2,824 100.00% Robeson County Robeson County Department of Health IV-B-2 75,000 Pembroke FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Child Development 7 90% 7 0.60% Family Support 0 0% 381 33% 381 32.82% Other 1 10% 1 0.09% Parent/Child Participation programs 0 0% 761 66% 761 65.55% Service Coordination 0 0% 11 1% 11 0.95% Total 8 100.00% 1,153 100.00% 1,161 100.00% Red Springs FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 73 5.70% 73 5.73% Adult Education 60 4.70% 60 4.71% Family Support 386 30.30% 386 30.27% Parent/Child Participation programs 756 59.30% 756 59.29% Total 0 0.00% 1,275 100.00% 1,275 100.00% 39 Robeson County (continued) Fairmont FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support NONE REPORTED 517 100% 517 100% Total 0 0.00% 517 100.00% 517 100.00% Saddletree FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 62 4% 62 4% Adult Education 36 2.30% 36 2.30% Family Support 857 55.40% 857 55.40% Parent/Child Participation programs 592 38.30% 592 38.30% Total 0 0.00% 1,547 100.00% 1,547 100.00% Lumberton FRC Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 72 9.40% 72 9.40% Adult Education 72 9.40% 72 9.40% Family Support 331 43.30% 331 43.30% Parent/Child Participation programs 290 37.90% 290 37.90% Total 0 0.00% 765 100.00% 765 100.00% Rowan County Paul L. Dunbar Family Resource Center IV-B-2 75,000 Paul L. Dunbar Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring NONE REPORTED 3,259 82.90% 3,259 82.90% Family Support 228 5.80% 228 5.80% Health Education 362 9.20% 362 9.20% Information & Referral, Resource Linkage 84 2.10% 84 2.10% Total 0 0.00% 3,933 100.00% 3,933 100.00% Swain County Swain County Government IV-B-2 75,000 Swain County Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 4 0.30% 4 0.15% Adoption Promotion and Support 28 2.30% 28 1.05% Adult Education 14 1.20% 14 0.53% Child Development 56 4.70% 56 2.10% Family Education and/or Skill Training 389 32.60% 846 58% 1,235 46.36% Family Support 42 3.50% 121 8.30% 163 6.12% Health Education 14 1.20% 14 0.53% Individual or Family Counseling 0 0% 12 0.80% 12 0.45% Information & Referral, Resource Linkage 14 1.20% 41 2.80% 55 2.06% Leadership Development 153 12.80% 63 4.30% 216 8.11% Occupational Skills/Job Readiness/Job Placement 42 3.50% 8 6.60% 50 1.88% Other 56 4.70% 56 2.10% Parent/Child Participation programs 83 7% 163 11.20% 246 9.23% Self Sufficiency 42 3.50% 209 14.30% 251 9.42% Service Coordination 264 22.10% 264 9.91% Total 1,197 100.00% 1,467 100.00% 2,664 100.00% 40 Transylvania County Family Center of Transylvania County IV-B-2 75,000 The Family Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 9 0.50% 9 0.38% Adult Education 0 0% 35 1.90% 35 1.49% Child Development 10 1.90% 575 31.80% 585 24.86% Family Education and/or Skill Training 81 15% 149 8.20% 230 9.77% Family Reunification 0 0% 12 0.70% 12 0.51% Family Support 83 15.20% 588 32.50% 671 28.52% Information & Referral, Resource Linkage 148 27.20% 148 6.29% Leadership Development 0 0% 61 3.40% 61 2.59% Other 0 0% 0 0.00% Parent/Child Participation programs 139 25.60% 382 21.10% 521 22.14% Service Coordination 81 15% 81 3.44% Total 542 100.00% 1,811 100.00% 2,353 100.00% Tyrrell County Martin, Tyrrell & Washington District Health Dept CBFRS 75,000 Friends of Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 34 0.90% 6 3.10% 40 1.03% Child Development 0 0% 44 22.80% 44 1.14% Client Advocacy 34 0.90% 34 0.88% Family Education and/or Skill Training 103 2.80% 53 27.50% 156 4.04% Family Support 0 0% 22 11.40% 22 0.57% Individual or Family Counseling 0 0% 9 4.70% 9 0.23% Information & Referral, Resource Linkage 446 12.10% 446 11.54% Occupational Skills/Job Readiness/Job Placement 69 1.90% 9 4.70% 78 2.02% Other 343 9.30% 50 25.90% 393 10.17% Parent/Child Participation programs 172 4.70% 172 4.45% Self Sufficiency 824 22.40% 824 21.32% Service Coordination 1,647 44.90% 1,647 42.61% Total 3,672 100.00% 193 100.00% 3,865 100.00% Vance County Franklin-Vance-Warren Opportunities, Inc. State Crime 200000 South Henderson Family Resource Center Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 1,583 57.30% 1,583 42.82% Adult Education 4 0.40% 270 9.80% 274 7.41% Case Management 39 4.20% 39 1.05% Child Development 78 8.30% 78 2.11% Family Education and/or Skill Training 78 8.30% 78 2.11% Family Support 319 34.20% 70 2.50% 389 10.52% Health Education 54 5.80% 54 1.46% Individual or Family Counseling 39 4.20% 39 1.05% Information & Referral, Resource Linkage 8 0.80% 8 0.22% Occupational Skills/Job Readiness/Job Placement 39 4.20% 39 1.05% Other 16 1.70% 16 0.43% Parent/Child Participation programs 97 10.40% 97 2.62% Self Sufficiency 156 16.70% 839 30.40% 995 26.91% Service Coordination 8 0.80% 8 0.22% Total 935 2,762 100.00% 3,697 100.00% 41 Wake County North Central Community Development Corporation IV-B-2 76,540 CBFRS 450 CDC (fmrly Garner Rd Y) Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 0 0% 1 0.60% 1 0.32% Family Education and/or Skill Training 130 94.10% 11 6.20% 141 44.62% Family Support 8 5.90% 54 30.30% 62 19.62% Information & Referral, Resource Linkage 0 0% 112 62.90% 112 35.44% Total 138 178 100.00% 316 100.00% Warren County Warren Family Insitiute, Inc. IV-B-2 75,000 Warren Family Inst. Inc. Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 13 1.80% 13 1.21% Family Education and/or Skill Training 79 10.70% 79 7.34% Family Support 13 1.80% 7 2.10% 20 1.86% Health Education 40 5.40% 40 3.71% Information & Referral, Resource Linkage 185 25% 185 17.18% Leadership Development 46 6.20% 46 4.27% Occupational Skills/Job Readiness/Job Placement 53 7.10% 221 65.40% 274 25.44% Other 0 0% 110 32.50% 110 10.21% Parent/Child Participation programs 264 35.70% 264 24.51% Service Coordination 46 6.20% 46 4.27% Total 739 100.00% 338 100.00% 1,077 100.00% Wayne County Wayne Action Group for Economic Solvency, Inc. IV-B-2 75,000 Wayne County First Steps Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Case Management 0 0% 2 0.20% 2 0.20% Child Development 0 0% 16 1.70% 16 10.00% Family Support 20 36.40% 922 96.40% 942 588.75% Health Education 5 9.10% 5 3.13% Information & Referral, Resource Linkage 0 0% 6 0.60% 6 3.75% Leadership Development 0 0% 2 0.20% 2 1.25% Other 5 9.10% 5 3.13% Parent/Child Participation programs 20 36.40% 20 12.50% Self Sufficiency 5 9.10% 5 3.13% Service Coordination 0 0% 8 0.80% 8 5.00% Total 55 956 100.00% 1,011 630.82% Wayne Uplift Resource Association, Inc. State Crime 200,000 IV-B-2 35,000 Wayne Uplift Employment Support Program - CBFRS Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Family Support 1 0.20% 1 6.20% 2 0.46% Health Education 415 99.80% 15 93.80% 430 99.54% Total 416 100.00% 16 100.00% 432 100.00% 42 Wayne County (continued) Wayne Uplift Resource Association, Inc.(continued) Wayne Uplift Resource Association Summary Activities Individual Activities Total (All Activities) Participants by Service Type: Number Percent Number Percent Number Percent Academic Success Programs/Tutoring 24 1.10% 1,342 58.30% 1,366 30.55% Adult Education 0 0% 91 4% 91 2.04% Child Development 24 1.10% 24 0.54% Family Education and/or Skill Training 24 1.10% 147 6.40% 171 3.82% Family Support 1814 83.70% 540 23.50% 2,354 52.65% Health Education 47 2.20% 47 1.05% Individual or Family Counseling 0 0% 1 0% 1 0.02% Information & Referral, Resource Linkage 118 5.40% 86 3.70% 204 4.56% Other 47 2.20% 2 0.70% 49 1.10% Parent/Child Participation programs 71 3.30% 93 4% 164 3.67% Total 2,169 2,302 100.00% 4,471 100.00% 43 Appendix A2. - List of Programs by Funding Source Community Based Family Resource and Support-CBFRS Funding Source Contract Agency Name Funding Amount Bertie County Schools 75,000 Chapel Hill Training Outreach Project, Inc. 450 Children First of Buncombe County 75,000 Martin, Tyrrell & Washington District Health Department 75,000 NC Cooperative Extension Service - Durham County 450 North Central Community Development Corporation 450 Northern Moore Family Resource Center 450 Richmond County Community Support Center 450 Southwestern Child Development Commission, Inc. 40,000 TOTAL 267,250 IV-B-2 Contract Agency Name Bertie County Schools 75,000 Bladen County Schools 75,000 Brunswick County Schools 75,000 Caldwell County Department of Social Services 18,750 Chapel Hill Training Outreach Project, Inc. 75,000 Children First of Buncombe County 75,000 Columbus County DREAM Center 75,000 Communities In Schools of Brunswick County, Inc. 75,000 Down East Partnership for Children 150,000 Family Center of Transylvania County 75,000 Family Resources of Cherokee County 75,000 Family Services of the Piedmont 75,000 Foothills Area Programs 75,000 Graham County Schools 75,000 Haywood County Department of Social Services 75,000 Hyde County Schools 75,000 Martin County Community Action, Inc. 75,000 Martin, Tyrrell, & Washington District Health Dept 75,000 Mecklenburg County Department of Social Services 75,000 Multicultural Community Development Services 75,000 NC Cooperative Extension Service - Durham County 75,000 North Central Community Development Corporation 76,540 Paul L. Dunbar Family Resource Center 75,000 Robeson County Department of Health 75,000 Southwestern Child Development Commission, Inc. 75,000 Swain County Government 75,000 Warren Family Insitiute, Inc. 75,000 Wayne Action Group for Economic Solvency, Inc. 75,000 Wayne Uplift Resource Association, Inc. 35,000 Youth Opportunities, Inc. 75,000 TOTAL 2,230,290 44 List of Programs by Funding Source, Continued State Crime Funding Source Contract Agency Name Funding Amount East Carolina Community Development, Inc. 75,000 Alleghany County Partnership for Children 75,000 Ashe County Partnership for Children 75,000 Chapel Hill Training Outreach Project, Inc. 75,000 Choanoke Area Development Association 75,000 Cleveland County Communities in Schools 75,000 Endowment Fund of the Public Schools of McDowell County 75,000 Fairgrove Family Resource Center 75,000 Franklin-Vance-Warren Opportunities, Inc. 200,000 Gates County Extension Service 75,000 Highland Family Resource Center 200,000 Northern Moore Family Resource Center 75,000 Richmond County Community Support Center 200,000 Wayne Uplift Resource Association, Inc. 200,000 TOTAL 1,550,000 TOTAL FOR ALL FS/FRC PROGRAMS * 4,047,540 * The funding amounts listed above include, for some agencies, funding for Family Preservation programs. These Family Preservation programs do fall under the general definition of Family Support Programs but a different evaluation process is used with Family Preservation and the results are reported elsewhere. 45 Appendix B Statement of Purpose for the funding of Family Support Programs Family Resource Center Grants Program (State) Title IV B, Subpart 2 of the Social Security Act (Federal) Community Based Family Resource & Support Grants (Federal) (a) “The purpose of the program is to provide grants to establish family resource centers that provide services to children from birth through elementary school age and to their families that: 1. Enhance the children’s development and ability to attain academic and social success; 2. Ensure a successful Transition from early childhood education programs and child-care to the public schools. 3. Assist families in achieving economic independence and self-sufficiency; and 4. Mobilize public and private community resources to help children and families in need”. (b) “to encourage and support broad-based collaboration among public and private agencies and among people who reflect the racial and socioeconomic diversity in communities…” (c) “this program shall be targeted to those neighborhoods that have disproportionately high levels of (i) children who would be less likely to attain educational or social success, (ii) families with low incomes, and (iii) crime and juvenile delinquency.” Four goals are identified: 1) The safety of all family members must be assured. 2) These programs should serve to enhance parents’ ability to create safe, stable, and nurturing home environments that promote healthy child development. 3) To assist children and families to resolve crises, connect with necessary and appropriate services, and remain safely together in their homes whenever possible. 4) To avoid the unnecessary out-of –home placements of children, and help children already in out-of- home care to be returned to, and be maintained with, their families or in another planned, permanent family. The child and family services plan must develop a planning process that includes: 1) Broad involvement and consultation with a wide range of appropriate public, private, and community-based organizations, parents who have experience with the child welfare system, and others; 2) Coordination of the provision of services under the plan with other federally assisted programs serving children and families; and 3) Collection of information to help determine vulnerable or at-risk populations or target areas. Local Program Requirements: 1) Assess community assets and needs through a planning process that involves parents and local public agencies, local nonprofit organizations, and private sector representatives. 2) Develop a strategy to provide, over time, a continuum of preventative, family-centered services to children and families, especially to young parents and parents with young children, through public-private partnerships. 3) Provide-a) Core family resource and support services; b) Other core services, which must be provided to the extent practicable; c) Access to optional services; 4) Other core services, which must be provided to the extent practicable; 5) Develop leadership roles for the meaningful involvement of parents in the development, operation, evaluation, and oversight of the programs and services; 6) Provide leadership in mobilizing local public and private resources to support the provision of needed family resource and support program services; and 7) Participate with other community-based, prevention-focused, family resource and support programs in the development, operation and expansion of the Statewide network. 46 Appendix C Evaluation Requirements for Family Support/Family Resource Center Programs Family Resource Center Grants Program (State) Title IV B, Subpart 2 of the Social Security Act (Federal) Community Based Family Resource & Support Grants (Federal) (a) The Department of Health and Human Services shall develop and implement an evaluation system that will assess the efficiency and effectiveness of the Family Resource Center Grant Program. The Department shall design this system to: 1. Provide information to the Department and to the General Assembly on how to improve and refine the programs; 2. Enable the Department and the General Assembly to assess the overall quality, efficency, and impact of the existing programs; 3. Enable the Department and the General Assembly to determine whether to modify the Family Resource Center Grant Program; and 4. Provide a detailed fiscal analysis of how State funds for these programs were used. (b) The Department shall present an annual report on the implementation of the program and the results of the program evaluation. (c) Agencies that receive a grant shall demonstrate the extent to which the local family resource center has met the local needs, goals, and anticipated outcomes as set forth in the grant application. Each state must prepare and make available to the public, an Annual Progress and Services Report which must include the following: 1. A report on the specific accomplishments and progress made in the past fiscal year toward meeting each goal and objective, including improved outcomes for children and families, and a more comprehensive, coordinated, effective child and family services continuum; 2. Any revision in the statement of goals and objectives, if necessary, to reflect changed circumstances; 3. A description of the family support services to be provided in the upcoming fiscal year; and 4. Information on activities in the areas of training, technical assistance, research, evaluation, or management information systems that will be carried out in support of the goals and objectives in the plan. A. Grantees shall submit annual performance reports, which will contain information of the following: 1. Demonstration of the effective development, operation and expansion of a Statewide network of community-based, prevention-focused, family resource and support programs; 2. An inventory and description of the services provided to families by local programs; 3. Demonstration of the expansion of existing services to address unmet needs; 4. Description of the number of families served, and the involvement of a diverse representation of families in the design, operation, and evaluation of the family resource and support programs; 5. Demonstration of a high-level of satisfaction among families who have used the family resource and support programs; 6. Demonstration of the establishment or maintenance of innovative funding mechanisms that blend Federal, State, local, and private funds for the enhancement of community-based, prevention-focused, family resource and support programs. 47 Appendix D Premises and Principles of Family Support Practice Premises of Family Support 1. Primary responsibility for the development and well-being of children lies within the family, and all segments of society must support families as they rear their children. 2. Assuring the well-being of all families is the cornerstone of a healthy society, and requires universal access to support programs and services. 3. Children and families exist as part of an ecological system. 4. Child-rearing patterns are influenced by parents’ understandings of child development and of their children’s unique characteristics, personal sense of competence, and cultural and community traditions and mores. 5. Enabling families to build on their own strengths and capacities promotes the healthy development of children. 6. The developmental processes that make up parenthood and family life create needs that are unique at each stage in the life span. 7. Families are empowered when they have access to information and other resources and take action to improve the well-being of children, families, and communities. (From: Guidelines for Family Support Practice (1996) (Chicago:Family Support America) Principles of Family Support Practice 1. Staff and families work together in relationships based on equality and respect. 2. Staff enhance families’ capacity to support the growth and development of all family members-adults, youth, and children. 3. Families are resources to their own members, to other families, to programs, and to communities. 4. Programs affirm and strengthen families’ cultural, racial, and linguistic identities and enhance their ability to function in a multicultural society. 5. Programs are embedded in their communities and contribute to the community-building process. 6. Programs advocate with families for services and systems that are fair, responsive, and accountable to the families served. 7. Practitioners work with families to mobilize formal and informal resources to support family development. 8. Programs are flexible and continually responsive to emerging family and community issues. 9. Principles of family support are modeled in all program activities, including planning, governance, and administration. (From: Guidelines for Family Support Practice (1996) (Chicago:Family Support America) 48 Appendix E Activities with Summarized Statistics Report for FY 2000-2001 (These activities are one time events aimed at improving family well-being) All Family Support /Family Resource Centers Programs Activities with Summarized Statistics Report for Activities that Occurred Between 07/1/2000 and 06/30/2001 Active Staff: (involved in any activity) 200 Activities: 1879 Duration of Activities: (in hours) 7226 Participants: 66520 Reported Age of Participants by Age Range: (across all activities) 0 - 5 8382 12.60% 6 – 12 11221 16.90% 13 - 18 6975 10.50% 19 - 29 11007 16.50% 30 - 39 12407 18.70% 40 - 49 7754 11.70% 50 - 59 4227 6.40% 60+ 4547 6.80% Discrepancy 0 0.10% Gender of Participants: (across all activities) Female 46974 70.60% Male 19546 29.40% Discrepancy 0 0% Ethnicity of Participants: (across all activities) African-American 30628 46% Asian-American 121 0.20% European-American 28346 42.60% Hispanic 3693 5.60% Native-American 1485 2.20% Other 2247 3.40% Discrepancy 0 0% Participants by Service Type: (across all activities) Academic Success Programs/Tutoring 2615 3.90% Adoption Promotion and Support 82 0.10% Adult Education 815 1.20% Case Management 227 0.30% Child Development 4878 7.30% Client Advocacy 833 1.30% Family Education and/or Skill Training 4739 7.10% Family Reunification 125 0.20% Family Support 16217 24.40% Health Education 5625 8.50% Individual or Family Counseling 206 0.30% Information & Referral, Resource Linkage 7634 11.50% Leadership Development 3169 4.80% Occupational Skills/Job Readiness/Job Placement 1002 1.50% Other 5146 7.70% Parent/Child Participation programs 6361 9.60% Respite Care 471 0.70% Self Sufficiency 2267 3.40% Service Coordination 4178 6.30% Discrepancy 70 0.10% Number of Times Child Care was Provided to Participants: 3397 Number of Times Transportation was Provided to Participants: 5806 Number of Meals Provided to Participants: 17334 Amount of Flex Fund Provided to Participants: $6,765 Report generated on 10/26/2001. 49 Appendix F Activities with Individualized Statistics Report for FY 2000-2001 (These programs are ongoing programs aimed at specific skill development) All Family Support/Family Resource Center Programs Activities with Individualized Statistics Report for Activities that Occurred Between 07/1/2000 and 06/30/2001 Activities 382 Average Length of Activities (in days) 293.4 Average Duration of Sessions (in hours) 1.9 Participants (duplicated count) 8754 If a client participates in more than one activity, they are counted once for each activity in which they participate. Participants (unduplicated count) 6962 Clients participating in any number of activities are counted once. Clients Participating in More Than One Activity 1792 Families (duplicated count) 6962 If a family participates in more than one activity, they are counted once for each activity in which they participate. Families (unduplicated count) 5277 Families participating in any number of activities are counted once. Families Participating in More Than One Activity 1680 Average Reported Age of Participants (using unduplicated participant count) 23.1 Reported Age of Participants by Age Range (using unduplicated participant count) 0 - 5 1181 17.20% 6 – 12 1384 20.10% 13 - 18 720 10.50% 19 - 29 1425 20.70% 30 - 39 920 13.40% 40 - 49 617 9% 50 - 59 309 4.50% 60+ 316 4.60% Missing Date of Birth 90 Gender of Participants (using unduplicated participant count) Female 4512 64.80% Male 2450 35.20% Ethnicity of Participants (using unduplicated participant count) European American 2238 32.10% Hispanic 559 8% African American 3614 51.90% Other 211 3% Native American 323 4.60% Asian American 17 0.20% 50 Service Type Deliveries (Participant/Sessions) by Service Type Adult Education 18080 14.60% Family Support 15922 12.80% Academic Success Programs/Tutoring 28250 22.80% Parent/Child Participation programs 8521 6.90% Client Advocacy 1149 0.90% Individual or Family Counseling 526 0.40% Family Education and/or Skill Training 2799 2.30% Child Development 30403 24.50% Occupational Skills/Job Readiness/Job Placement 5620 4.50% Leadership Development 4348 3.50% Health Education 1638 1.30% Other 2518 2% Self Sufficiency 1340 1.10% Case Management 268 0.20% Information & Referral, Resource Linkage 2054 1.70% Service Coordination 30 0% Adoption Promotion and Support 60 0% Respite Care 342 0.30% Family Reunification 213 0.20% Number of Times Child Care was Provided to Participants 4639 Number of Times Transportation was Provided to Participants 19152 Number of Meals Provided to Participants 46999 Amount of Money Requested by Participants $390.00 Amount of Flex Fund Provided to Participants $63,797.50 Active Staff 190 Inactive Staff 59 Volunteer Staff 44 Report generated on 10/26/2001. 51 Appendix G North Carolina Family Support Outcome Scale Type: Intake Intermediate Closure Client’s Name: ________________________________ Date: ____/____/____ Activity Name: ________________________________ Staff Member: _______________________________ This questionnaire addresses issues that may be important in supporting families. It is to be completed at least twice—once before the intervention begins and once after it ends—by the same staff member. It is very important that the same staff member fill out this assessment for the same family so the success of the intervention or service can be measured. Consider each item below in terms of the family’s current situation. Rate each item on the 10-point continuum below, ranging from 0 (the item is “Not a Strength” for the family or community) to 5 (Moderate Strength) to 10 (Clear Strength). N/A means Not Applicable for the family or community. N/A can be the appropriate response for many items. To complete the Scale, circle the appropriate number to the right of each item. A. Overall Child Functioning Not a Strength Moderate Strength Clear Strength 1. Child’s developmental status (social, cognitive, etc.) 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Child’s physical health 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Child’s mental health 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Child’s behavior 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Child’s school performance 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Teenager’s movement towards self-sufficiency 0 1 2 3 4 5 6 7 8 9 10 N/A B. Overall Parent Functioning Not a Strength Moderate Strength Clear Strength 1. Parenting skills, knowledge, and attitudes 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Parent’s sense of support 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Parent’s physical/mental health 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Parent’s educational attainment 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Parent’s leadership skills 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Participation in community groups and activities 0 1 2 3 4 5 6 7 8 9 10 N/A C. Overall Family Functioning Not a Strength Moderate Strength Clear Strength 1. Parent-child interactions, parent-child relationship 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Family communication 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Family cohesiveness, mutual support 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Physical, learning, emotional environments in home 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Informal social support (from friends, extended family) 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Family economic self-sufficiency 0 1 2 3 4 5 6 7 8 9 10 N/A 7. Ability to meet basic economic needs 0 1 2 3 4 5 6 7 8 9 10 N/A 8. Ability to solve family disputes without violence 0 1 2 3 4 5 6 7 8 9 10 N/A D. Overall Community Functioning Not a Strength Moderate Strength Clear Strength 1. Accessibility of human services in the community 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Family’s knowledge of available human services 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Linkages between families and human services 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Relations between families and human services staff 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Support for Family Support program volunteers 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Family’s participation in FS program governance 0 1 2 3 4 5 6 7 8 9 10 N/A 7. Number of community leaders in area 0 1 2 3 4 5 6 7 8 9 10 N/A 8. Number of organized communities in the area 0 1 2 3 4 5 6 7 8 9 10 N/A 9. Cultural and recreational opportunities in the area 0 1 2 3 4 5 6 7 8 9 10 N/A 10. Cooperation, trust “we feeling” in the community 0 1 2 3 4 5 6 7 8 9 10 N/A E. Overall Individual Functioning Not a Strength Moderate Strength Clear Strength 1. Individual’s skills, knowledge, and attitudes 0 1 2 3 4 5 6 7 8 9 10 N/A 2. Individual’s sense of support 0 1 2 3 4 5 6 7 8 9 10 N/A 3. Individual’s physical/mental health 0 1 2 3 4 5 6 7 8 9 10 N/A 4. Individual’s educational attainment 0 1 2 3 4 5 6 7 8 9 10 N/A 5. Individual’s leadership skills 0 1 2 3 4 5 6 7 8 9 10 N/A 6. Participation in community groups and activities 0 1 2 3 4 5 6 7 8 9 10 N/A 52 North Carolina Family Support Outcomes Scale (NCFSOS): A User's Guide Introduction The North Carolina Family Support Outcomes Scale (NCFSOS) is an assessment tool for Family Support programs begun under the federal government's Family Preservation / Family Support initiative of 1993. It is the product of the Family Preservation / Family Support Evaluation Team. Although there is a wide array of Family Support programs across the state, and therefore a wide array of different outcomes that these programs are interested in measuring, we tried to address as many of the programs' stated outcome goals as possible in the NCFSOS. All of these outcomes should be tied to the state goals and outcomes. Family Support literature helped us in summarizing the individual items on the NCFSOS into four domains. The NCFSOS will be included as part of North Carolina's statewide Family Support Management Information System (MIS), an information system designed to track program data from all FS programs from across the state. Since the NCFSOS was designed as the program outcomes part of the MIS, it is a global measure. Each item addresses a very complex issue in a single global phrase. For instance, item B. I ("Parenting skills, knowledge, and attitudes") addresses a range of possible outcome goals stated by parent education programs across the state: increasing positive child discipline techniques, increasing parents' knowledge of appropriate developmental behavior, improving parents' attitudes towards child-rearing and their children, and so on. All of these outcome goals, each of which itself can be broken down into several factors or issues, have been integrated into the global, general phrase "Parenting skills, knowledge, and attitudes." This global approach, which is necessary to keep the MIS as brief as possible, necessarily results in a lack of precision or rigor within each individual item. This lack of precision is the trade-off for making the MIS brief and manageable for both workers and state evaluators. The purposes of the NCFSOS are as follows: to provide before-and-after information about the families that receive family support services through the FP / FS initiative; to enhance the programs' outcome goals by specifying changes or progress in child,parent, family, and community functioning; to present a framework for addressing the strengths of each family for services planning and intervention; to provide a tool for family support workers and families to sit down and discuss the similarities and differences in their ratings on the domains in the measure; to provide a uniform data base to complement the family tracking information system that will be created as part of the FS evaluation. The NC Family Support Outcomes Scale is organized around five broad domains intended to cover the range of Family Support interventions. These domains are adopted from the literature on Family Support interventions (especially Weiss & Jacobs,1988). The five domains are as follows: Overall Child Functioning Overall Parent Functioning Overall Family Functioning Overall Community Functioning Overall Individual Functioning 53 Instructions for completing the NCFSOS: 1. The NCFSOS is to be filled out by the Family Support Worker for families participating in Family Support interventions. 2. The NCFSOS is to be completed at least twice, once before the intervention has begun (or soon after it has begun), and once after it has ended (or soon before it ends). 3. The same two people--the same Family Support Worker and the same family member--should complete the NCFSOS both before and after the intervention. 4. To complete the four versions of the NCFSOS, workers and family members will detach the appropriate version from the NCFSOS packet and complete it as indicated. For most interventions, "N/A" will be a frequently circled response. The NCFSOS is designed to be extremely broad -- to cover as much as possible of what Family Support Programs in North Carolina are actually doing in their programs, and to cover as many of the programs' stated outcomes as possible. Since it is so broad, we are not expecting any single program to address all, or even very many, of these outcomes. Indeed, it may be that a particular program addresses only one or two items, and the rest are "N/A" (Not Applicable). If that is the case, complete the measure for those one or two items, and leave the rest of the items blank. As noted in the instructions, blank items will be coded as "N/A" in the statewide data set. 5 .A note on the 0 - 10 scale: Another way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is to think of it in terms of percentages. Respondents might think of the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the time, respondents can circle "5'. 5. It is possible to use the NCFSOS more frequently than twice, to document progress or change over time in more detail than a before-and-after assessment allows. In an ongoing program, the NCFSOS should be completed within I - 2 weeks of a family's first contact with the Family Support (FS) program, and then again within 1 - 2 weeks of a family's last contact. Since it is often families who decide the duration of involvement in FS programs, however, programs may want to fill out the NCFSOS periodically (i.e., biweekly, monthly, bimonthly) as seems appropriate given the intensity and / or duration of each particular FS program. This way both workers and families would have an ongoing record of the areas in which improvement is occurring, and the areas in which improvement is more challenging. The NCFSOS will probably work less well for one-time or "one-shot" Family Support (FS) programs. In such programs, the NCFSOS should not be used as a pre post or before-and-after measure. For one-time activities, programs should use the single event reporting form. By completing the NCFSOS on the same family over time, families, workers, administrators, and state evaluators will have crucial information about the progress of individual families and of Family Support programs as a whole. Overall Meaning of Scores The 10-point scale is explained below: 0-3 = Not a Strength: there are no positive characteristics in a particular item or overall domain that have a positive effect on the family or community. 4-7 = Moderate Strength: there are positive but moderate characteristics in a particular item or overall domain that have a strengthening effect on the family. 8-10 = Clear Strength: there are positive and strong characteristics in a particular item or overall domain that have a strengthening effect on the family. 54 As noted above, another way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is to think of it in terms of percentages. A respondent might think of the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the time, the respondent could circle "5'. Since the domain score represents the rater's overall assessment of each domain, it is conceivable that the ratings on individual items may differ from the overall rating. It is the overall rating that will be tracked on the statewide tracking system. The more detailed information gathered on the individual items are for local program use and to assist families and workers track progress on a more detailed level than that represented in the domain ratings. Finally, the NCFSOS is structured to document critical elements of family functioning for the purposes mentioned in the Introduction section. It is not intended to substitute for in-depth diagnostic evaluation of one or more members of the family, the family as a whole, or the local community. Guidelines for rating It is important to keep in mind that two primary factors influence workers' ratings, both of which are legitimate and appropriate: the rater's knowledge of the family, and professional judgment of the rater. Both factors make it necessary to focus on intra-rater, rather than inter-rater reliability. Definitions for Overall Domains and Individual Items Specific definitions for each overall domain and individual item are not included in the user manual. This was a purposeful decision. Based on our review of the family support literature and on our knowledge of the array of family support interventions being implemented across the state, all four of the overall domains are potentially relevant to families served through FS programs. However, according to particular FS programs, the definitions for domains and individual items may vary according to program type, length of intervention, 'intensity' of intervention, and so on. Further, the domains and items may need to be evaluated according to the specific circumstances of individual families. Therefore, workers and families should assess domains and individual items using definitions that are appropriate to the particular program and the particular family participating in that program. 1. Before-and-After Comparison To measure progress on outcomes over time, the first NCFSOS assessment (worker versions) will be compared with the last assessment. Theoretically a family or person receiving Family Support (FS) services will find one or more problem areas alleviated or eliminated. However, it is also conceivable that a family may still be experiencing difficulties at the end of the FS intervention. This may be so not because the FS intervention has failed, but because the full array of needed services is not available. In such instances the FS worker can document and summarize these issues for service review and program development. Thus the before-and-after comparison can heighten service accountability and yield important information about potential systemic problems experienced by the family. Further, as noted above, the comparison of the first NCFSOS assessments and the last ones will provide the worker, family, and agency administrators with critical information about the progress of particular families and the FS program as a whole. 2. Rater Subjectivity The NCFSOS is subjective in both the initial ratings and in the progress achieved during subsequent ratings. It is extremely important that the raters provide their most honest and accurate assessments. This information helps document not only families' strengths and problems, but also the progress that can be reasonably achieved in a FS intervention. 55 Instructions for Completing the North Carolina Family Support Outcomes Scale (NCFSOS) 1. The NCFSOS is to be filled out by the Family Support Workers 2. The NCFSOS is to be completed at least twice, once before the intervention has begun (or soon after it has begun), and once after it has ended (or soon before it ends). 3. The same two people -- the same Family Support Worker and the same family member -- should complete the NCFSOS both before and after the intervention. Who fills out the NCFSOS? Family Support Worker (Both should be completed with Family) 4. For most interventions, "N/A" will be a frequently circled response. The NCFSOS is designed to be extremely broad -- to cover as much as possible of what Family Support Programs in North Carolina are actually doing in their programs, and to cover as many of the programs' stated outcomes as possible. Since it is so broad, we are not expecting any single program to address all, or even very many, of these outcomes. Indeed, it may be that a particular program addresses only one or two items, and the rest are "N/A" (Not Applicable). If that is the case, complete the measure for those one or two items, and leave the rest of the items blank. As noted in the instructions, blank items will be coded as "N/A" in the statewide data set. A note on the 0 - 10 scale: Another way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is to think of it in terms of percentages. Respondents might think of the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the time, respondents can circle "5'. 5. For group interventions (such as parenting classes, support groups, etc.), we do not expect the Family Support Worker to complete the NCFSOS. 6. It is possible to use the NCFSOS more frequently than twice, to document progress or change over time in more detail than a before-and-after assessment allows. To do this you must complete an "intake" assessment scale. Please keep this sheet in your records, in case we need to contact you about something as we enter and process the data. Author: Adolph Simmons, Jr. Resource Development Team 325 N. Salisbury St. Raleigh, NC 27610 56 Appendix H The following questions are designed to help our Family Resource Center get a better idea of how we are serving you and how we can improve. All answers will be kept strictly confidential, so please be honest in your answers and your comments. Thank you for taking the time to answer these questions and for helping us improve the program. What program and activities run by this program do you participate in? ___________________________ __________________________________________________________________________________________ What is your sex? What is your race or ethnic background? Male Female African-American Caucasian Asian/Pacific Islander American Indian Hispanic Other _____ _______ Do you have any children? Yes No If yes, how many currently live with you? _____ How long have you participated in the program? _____years _____months How often do you participate in program activities? _______times a month Please check the box that best describes your answer. Strongly Disagree Disagree Somewhat Disagree Undecided Somewhat Agree Agree Strongly Agree Not Applicable 1. The people at this program care about me. 2. Parents make decisions about the program and its plans for the future. 3. If the program does not offer what I need, staff will help me find another way to get it. 4. I would recommend this program to another parent in the community. 5. Every family is welcome at the program, no matter what their beliefs or lifestyles are. 6. I have become better at advocating for my family and making my concerns heard. 7. Parents help plan and organize activities and programs that are useful for families. 8. Participation in program activities has helped me become a better caregiver for my family. 9. Program staff acknowledge the things I do well. 10. When I have problems getting services I need for my family, program staff help me figure out how to get what I need. 11. Since becoming involved in the programs here, I have become more involved in the community. 12. The services I get here have been a big help to me. 13. My family and I feel safe at the program. 14. Overall, I am satisfied with the services I have received from this program. Please provide us with comments on how we can improve the Family Support Program that you participate in. If you need additional space, please use the back of this paper. North Carolina Family Support Programs Client Satisfaction Survey |
OCLC number | 59551446 |