Family Resource Center and respite programs ... annual report pursuant to session G.S. 143B-152.15

              FAMILY RESOURCE CENTER GRANT PROGRAM
FEDERALLY FUNDED FAMILY SUPPORT PROGRAM
2001 ANNUAL REPORT
Pursuant to Session G. S. 143B-152.15
North Carolina Department of Health and Human Services
Division of Social Services
December, 2001
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Table of Contents
Executive Summary 2
Introduction 3
Goals and Outcomes for Family Support Services 3
Definition of Family Support Programs and Family Resource Centers 4
Role of Family Support Programs in the Mission of the
Division of Social Services 4
Core Services of Family Support Programs 6
Training Initiatives/Program Refinements 7
Measuring Outcomes of Family Support/Family Resource Centers 8
North Carolina’s Family Support Database 9
Presentation of Findings 10
North Carolina Family Support Outcome Scale Results 15
Client Satisfaction Survey Results 20
Conclusion 22
Appendix A1. List of Family Support Programs by County 24
Appendix A2. List of Programs by Funding Source 43
Appendix B. Statement of Purpose for the funding of Family Support Programs 45
Appendix C. Evaluation Requirements for
Family Support/Family Resource Center Programs 46
Appendix D. Premises and Principles of Family Support 47
Appendix E. Activities with Individualized Statistics Report 48
Appendix F. Activities with Summarized Statistics Report 49
Appendix G. North Carolina Family Support Outcome Scale
and User’s Guide 51
Appendix H. Client Satisfaction Survey 56
TABLES
Table 1. Reported Age of Participants, by Age Range (Across All Activities) 12
Table 2. Gender of Participants (Across All Activities) 12
Table 3. Ethnicity of Participants (Across All Activities) 12
Table 4. Participants By Each Service Type Category 13
Table 5. NCFSOS Results-Overall Child Functioning Domain 16
Table 6. NCFSOS Results-Overall Individual Functioning Domain 17
Table 7. NCFSOS Results-Overall Parent Functioning Domain 18
Table 8. NCFSOS Results-Overall Family Functioning Domain 19
Table 9. Race of Client Satisfaction Survey Respondents 20
Table 10. Gender of Client Satisfaction Survey Respondents 20
Table 11. Household Information of Client Satisfaction Survey Respondents 21
Table 12. Client Satisfaction Survey Results 21
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Executive Summary
• The current annual report uses new reporting techniques and includes the
significantly more accurate and comprehensive data than in previous years.
• Family Support and Family Resource Center Programs have consistently
demonstrated their ability to improve family functioning.
• In Fiscal Year 2000-2001, the Department of Health and Human Services, Division of
Social Services (DHHS/DSS) funded sixty-four programs in 41 counties and the
Eastern Band of Cherokee Indians.
• The three primary goals for Family Support and Family Resource Center Programs in
North Carolina are:
1. Families will establish safe and supportive environments for their children.
2. Programs will support the healthy development of children.
3. Programs will establish and maintain family involvement in program
planning.
• Data from the Family Support Database, North Carolina Family Support Outcome
Scale, and Client Satisfaction Surveys indicate that Family Support and Family
Resource Center programs are successful in meeting these primary goals.
• Family Support/Family Resource Centers served 73,482 participants (duplicated) in
FY 2000-01.
• Programs provided 64,333 meals to participants
• Programs provided 8,036 occurrences of child-care for program participants
• Programs provided transportation to 24,958 participants
• Many program participants developed functional strengths in areas that had
previously been rated as weaknesses, or ‘not a strength’.
• Almost half (44%) of children rated on school performance on the NCFSOS moved
to a higher level of functioning.
• Program participants expressed a high degree of satisfaction with their experiences at
Family Support and Family Resource Center programs.
• Interactions with staff, program effectiveness, and client safety were all rated highly
by program participants
• Responsibility for maintenance and modifications to the Family Support Database has
been transferred to Appalachian State University Social Work Program.
• A training program for continuing education of Family Support and Family Resource
Center program staff has been implemented statewide through a cooperative effort
between the Division of Social Services and Bringing It All Back Home.
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Introduction
This 2000-2001 Annual Report details the activities all family support programs
funded through the Division of Social Services, Children’s Services Section. These
programs include state funded family resource centers, Title IV-B-2 funded Family
Support Programs, and the Community Based Family Resource and Support programs.
In this report, these programs will be collectively referred to as Family Support/Family
Resource Center (FS/FRC) programs. Family Support programs were funded to develop
local family-centered services aimed at helping families provide safe and stable
environments for the healthy development of their children (see Appendix B and C for
text of legislation). All of the programs included in this report record their activities
through the Family Support Management Information System, an online database. Each
Family Support/Family Resource Center program in North Carolina is responsible for
tracking all program activities by logging their activities into the database on a continuing
basis.
During State Fiscal Year (SFY) 2000-2001, forty-three agencies received funding
from the North Carolina Department of Health and Human Services, Division of Social
Services (DSS) to provide FS/FRC services for sixty-four programs in 41 counties and
the Eastern Band of Cherokee Indians (Appendix A).
Goals and Outcomes for Family Support Services
There are three primary goals for Family Support Services, as set by the
Department of Health and Human Resources, Division of Social Services:
1. Families will establish safe and supportive environments for their
children.
2. Programs will support the healthy development of children.
3. Programs will establish and maintain family involvement in program
planning
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Definition of Family Support Programs and Family Resource Centers
Family Support:
Family support is best defined as a conceptual approach to strengthening and
empowering families and communities so they can foster the most favorable development
of all family members. The operating premise of FS/FRC programs is that if family and
child well-being is improved, the risk of abuse/neglect and foster care placement
decreases. Rather than following a particular intervention design, family support
programs attempt to address the specific needs of the community in which they operate.
This flexibility encourages grass-roots program development and collaboration with
families and other local interests in the program planning process.
Because of the grassroots, community-based orientation of family support
programs, there are significant variances among programs. Many family support
programs are far-reaching and make available an array of social, educational, and
recreational activities. Other family support programs are designed to provide a single
service, such as after-school tutoring. Some examples of intervention components for
family support services in North Carolina include adult education, tutoring, employment
training, school-based/linked programs, respite care, health screenings, support groups,
parent education/training, and family recreation. Appendix D lists the Premises and
Principles of Family Support as put forth by the Family Support America.
Role of Family Support Programs in the Mission of the Division of Social Services
Family Support Programs and Family Resource Centers are important
components of the strategy utilized to accomplish the mission of the Division of Social
Services, which states that the Division seeks to:
• Ensure that children and adults are protected from abuse, neglect, and
exploitation;
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• Strengthen family life in order to nurture our children so that they may become
productive, healthy, and responsible adults;
• Ensure that every family and individual has sufficient economic resources to obtain
the basic necessities of life.
Because of their location within specific neighborhoods and communities, FS/FRC
programs serve as a link between the Division of Social Services and local families.
FS/FRC programs help identify community needs (and the needs of families within that
community) and facilitate a coordinated response to those needs, working with public
agencies and local businesses, churches, non-profit agencies and community leaders.
Because of their local nature and their practice of hiring people who live within the
community in which the programs are based,
FS/FRC programs can establish the type of trusting
working relationships with families that can be elusive
for larger agencies, such as DSS. When families seek
assistance from the Family Support program, staff will
provide direct assistance or make referrals to the
resources available in the greater community, including DSS. Conversely, families that
are already receiving services from DSS can be referred to Family Support programs for
additional assistance (i.e. job readiness training for Work First participants), or for
follow-up services (such as parenting workshops or parent/child participation programs
for families involved with a Child Protective Services case). This type of reciprocal
relationship between Family Support Programs and the Division of Social Services
allows for flexible programming that meets the needs of individual families and
communities, and brings the agency closer to accomplishing the goals stated in the
agency mission.
FAMILY SUPPORT AT WORK
In a western NC county, a child walked
into the school-based Family Resource
Center and reported that his father had
left the family the night before, taking
all of the family furniture. Through the
connections that had been forged in the
community by the director of the
program, the family of four had a fully
furnished house the following day. The
Family Support program was also able
to help the mother of the family develop
plans for coping with the changes
resulting from the father’s absence.
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Core Services of Family Support Programs
FS/FRC Core services are programs and services that address state and federal
legislative mandates. These core services are offered based upon the needs and resources
assessment conducted in the target community. Unlike one-time workshops or forums,
core services are offered on a regular basis and form the cornerstone of family support
programs in North Carolina. Each of these Core Services has been shown to impact
family and child-well being.
The Division of Social Services, Children’s Services Section, Resource
Development Team has identified the following ten core services offered by State Funded
FS/FRC programs:
Academic Success Programs/Tutoring
This service encompasses all programs whose primary purpose is to foster the
academic achievement of children and youth. Examples include after-school and
summer education programs, lending libraries, and out-of-school suspension
programs.
Adult Literacy/Adult Education
Included in this service are one-on-one and group literacy classes for adults. The
philosophy behind these classes is that adult literacy enhancement will provide
important education for parents, modeling for children and will increase resources
available for family development.
Child and Youth Development
The emphasis of these programs is the social and psychological development of
children and youth, in addition to educational enrichment. Examples include
guided play programs; mentoring programs; recreation programs and camps;
programs aimed at increasing self-esteem; and substance abuse awareness
programs.
Community Building
These services are intended to help strengthen the communities in which families
live. Examples include community-policing programs, efforts to clean up
neighborhoods and repair homes, mediation services, and collaboration with
housing and economic development agencies.
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Health Services/Health Education
These services are designed to promote the physical and mental health and well-being
of community residents. Examples include immunizations, WIC
distribution, health education programs, and basic health screenings.
Family Services Coordination
These services respond to specific family issues as identified by the family
members themselves. This coordination is provided through a variety of services,
including goal setting, counseling, problem solving, material assistance, and
referral to other resources.
Career Development
The purpose of these services is to provide adults with the job skills and resources
needed to obtain employment and become economically self-sufficient. Services
include job readiness programs, job placement counseling, computer skills
programs or other skill development programs, and resume writing classes.
Parent Education/Parent Support Groups
These services are intended to empower parents to increase their effectiveness in
nurturing positive growth in their children. Included in this group of services are
formal parent skills training, support groups (i.e. teen parent or single parent
support groups), and education regarding appropriate discipline of children.
Parent/Child Participation Programs
These services are designed to enhance relationships between parents and their
children, with the goal of enhancing the development of both parent and child.
Examples include parent/child literacy programs and local Family Nights.
Transportation/Child Care Support Services
These services are offered on an on-going basis to parents and children who are
participating in FRC programs, activities and meetings. Transportation is also
provided to families in order to support career or educational development and/or
to access needed health care.
Training Initiatives/Program Refinements
In Fiscal Year 1999-2000, North Carolina was named as one of the new
participants in the Family Support America/STATES (State Technical Assistance and
Training for Effective Systems) initiative. As part of this initiative, the Resource
Development Team has implemented a training program aimed at increasing FS/FRC
staff knowledge of family support principles and practices to strengthen communities and
families. During the past fiscal year, Bringing It All Back Home (BIABH) provided
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regional training programs that serve as program specific supplements to the Family
Based Services curriculum.
Family Support Programs are also being trained to regularly perform self-assessments
using the Family Support America program self-assessment toolkit, “How
Are We Doing”. This toolkit was purchased for each of the Family Support Programs
funded through the Division of Social Services Resource Development Team. The
purpose of this self-assessment is to examine all aspects of the day-to-day operations of
the program. As part of training programs to use this self-assessment, regional
consultants will meet with the programs from their region as a whole to introduce the
main concepts behind the self-assessment process. Following this meeting, consultants
will meet with programs individually to help tailor the use of the toolkit to the individual
needs of the program. The Resource Development Team continues to use a regional
system of consultation, which has allowed DSS program consultants to provide more
technical assistance and program monitoring to individual family support programs.
Measuring Outcomes of Family Support/Family Resource Centers
The North Carolina Family Support Outcome Scale (NCFSOS) continues to be
one of very few evaluation tools nationwide that has been developed specifically for
measuring outcomes across the whole range of services offered by family support
programs.
In developing the NCFSOS, the intent was to address the wide variety of potential
outcome goals stated for each program. All of these outcomes are tied to the goals and
outcomes stated in the legislation allocating funds for FS/FRC programs. Family Support
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literature helped us in summarizing the individual items on the NCFSOS into five
domains:
• Overall Child Functioning
• Overall Parent Functioning
• Overall Individual Functioning
• Overall Family Functioning
• Overall Community Functioning
The NCFSOS is a global measure. Each item addresses a very complex issue in a
single global phrase. For instance, the item titled "Parenting skills, knowledge, and
attitudes" (item B-I) addresses a range of possible outcome goals stated by parent
education programs across the state: increasing positive child discipline techniques,
increasing parents' knowledge of appropriate developmental behavior, improving parents'
attitudes towards child-rearing and their children, and so on. All of these outcome goals,
each of which can be broken down into several factors or issues, have been integrated
into the global phrase "Parenting skills, knowledge, and attitudes." While this measure
lacks some precision, it does provide funding agencies and individual programs with
useful knowledge of the progress being made toward the achievement of broad program
goals. A copy of the NCFSOS and the user’s guide are included in Appendix G.
North Carolina’s Family Support Database
The North Carolina Family Support Database is an online database maintained by
the Appalachian State University (ASU) Social Work Program. The database was
developed for the purpose of monitoring individual and statewide family support program
performance. The database allows the Division to track information required by the
funding sources for the FS/FRC programs. The Family Support Database records the
type of services offered, the demographic information of individuals and families
receiving services,
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and the outcomes of services as measured by the North
Carolina Family Support Outcome Scale. This information,
in addition to being used for reporting to current funding
sources, can also serve the function of aiding programs in
obtaining additional funding and in future program planning. During the past fiscal year,
DSS and ASU Social Work Program staff have made
significant progress in making the database more
user-friendly, efficient, and capable of capturing and reporting all program activities.
Presentation of Findings
There are two types of activities recorded in the database. The first, Individual
Activities, refers to those activities that are ongoing and that are intended to address
specific, identifiable needs of the participants. Examples of these types of activities
include Parent Education classes, counseling and academic success programs, as well as
the other core services of FS/FRC programs. It is these activities that allow for outcome
measurement, as the clients will be expected to gain specific skills during the course of
their program involvement. The NCFSOS is used to rate client functioning at the
beginning and at the completion of individual activities. The second type of activities,
Summary Activities, are typically one-time events that aim to address issues related to
family and community well-being, without the depth of intervention that is found in
Individual Activities. Many summary activities are intended to introduce or reinforce
positive family interaction or build interfamilial support in the community. Examples of
summary activities include health fairs, holiday gatherings, and parent/child outings.
Data recorded on summary activities are limited to demographic information and
program descriptions, as it would not be feasible to conduct pre and post surveys for
Success Story
The Adult Education/Family Literacy
Program on Dec. 8th to honor three
participants who achieved their GED. One
graduate said “I would encourage any mom
who doesn’t have her GED, to attend this
program. Your children are well taken care
of while you further your schooling. I have
now received my GED and will continue my
education at Brunswick Community College
taking the Child Care Credential classes
starting next semester.” Another graduate
stated that “The child-care component of
this program has helped my son learn
socialization skills and prepared him for the
preschool program at Lincoln Primary. The
program has given me the opportunity to
achieve my GED and meet new people.”
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participants at these one-time events. In this presentation of findings, data are provided
on the number of participants in specific services during FY 2000-2001, and the
demographic characteristics of the participants.
Family Support/Family Resource Centers served 73,482
participants (this number represents an unduplicated
count for individual activities, but includes an unknown
amount of duplication because participant identification
is not recorded during summary activities) in fiscal year
2000-2001. During the process of compiling statistics
for this report, DSS and ASU staff discovered an under-reporting of program participants
and program activities in past years (less than 20,000 participants, duplicated, were
reported in each of the past 2 fiscal year reports). The database has now been modified
to ensure inclusion of all program activities. 64,333 meals (compared to 38,732 meals
reported in fiscal year 1999-2000) were provided to community residents during the past
fiscal year. In addition, there were 8036 occurrences of child-care being provided by the
family support program. Transportation was provided to 24,958 participants during the
fiscal year (13,893 reported in 1999-2000). These program activities are put into place
and used extensively to ensure that needy citizens will not be denied services because of
logistical problems (e.g. in the case of parents participating in an activity immediately
after work). Appendix E displays statistics for activities with summarized data, while
Appendix F details the activities with individualized statistics.
Reaching Out
Jane moved to North Carolina from
Florida with her husband and two
children, into what she thought was
a nice trailer park. Abuse from
older children in the park began to
impact her own children. With the
help of the staff at Family
Resources, professional help was
found, and money was raised to
help her family relocate to a much
nicer home. Jane is now enrolled in
GED classes at Family Resources
and is well on her way to receiving
her diploma.
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Demographic Data of Program Participants (All Activities)
Table 1. Reported Age of Participants
by Age Range (unduplicated): Number Percent
0 - 5 9,563 13.01%
6 - 12 12,605 17.15%
13 - 18 7,695 10.47%
19 - 29 12,432 16.92%
30 - 39 13,327 18.14%
40 - 49 8,371 11.39%
50 - 59 4,536 6.17%
60+ 4,863 6.62%
Discrepancy 90 0.12%
Total 73,482 100.00%
Table 2. Gender of Participants (unduplicated): Number Percent
Female 51,486 70.07%
Male 21,996 29.93%
Total 73,482 100.00%
Table 3. Ethnicity of Participants (unduplicated) Number Percent
African-American 34242 46.60%
European-American 30584 41.62%
Hispanic 4252 5.79%
Native-American 1808 2.46%
Asian-American 138 0.19%
Other 2458 3.35%
Total 73482 100.00%
Note: In the demographic data, Family Resource Center clients who participate in both activities with individualized statistics and
activities with summarized statistics are counted more than once. Family Resource Center clients who participate in more than one
summarized activity are also counted more than once. Due to the nature of the data collected from the centers, the extent of the
duplicated count of participants is unknown.
Table 1, 2 and 3 display age, race, and gender data. The demographic
information available from the database provides useful information on the characteristics
of the participants in FS/FRC activities. Programs served family members of all ages.
Approximately 40% of all family members served were 18 years of age or younger, while
12.8% were 50 years or older. This range in ages of participants has been consistent over
the history of DSS sponsorship of FS/FRC programs, indicating an effort to reach all
family members (a fundamental tenet of a family-centered approach to service provision).
Approximately 70% of the family members served were women, which suggests that
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females may still assume much of the child-rearing responsibilities for families in
communities where FS/FRC programs are located. Ethnicity information reveals an
over-representation of African American families (46.6%, compared to 22% in the
general population of NC) among participants in FS/FRC programs.
Table 4. FS/FRC Program Service Types, and the Proportion of All Participants
Participating in Each Service Type Category, FY 2000-2001
Program Service Type Summary Activities
(N=66,660)
Individual Activities
(N=124,081)
All Activities
(N=190,741)
Child Development 4878 (7.32%) 30403 (24.50%) 35281 (18.50%)
Family Support 16217 (24.33%) 15922 (12.80%) 32139 (16.85%)
Academic Success Programs/Tutoring 2615 (3.92%) 28250 (22.80%) 30865 (16.18%)
Adult Education 815 (1.22%) 18080 (14.60%) 18895 (9.91%)
Parent/Child Participation programs 6361 (9.54%) 8521 (6.90%) 14882 (7.80%)
Information & Referral,
Resource Linkage 7634 (11.45%) 2054 (1.70%) 9688 (5.08%)
Other 5146 (7.72%) 2518 (2.00%) 7664 (4.02%)
Family Education and/or Skill Training 4739 (7.11%) 2799 (2.30%) 7538 (3.95%)
Leadership Development 3169 (4.75%) 4348 (3.50%) 7517 (3.94%)
Health Education 5625 (8.44%) 1638 (1.30%) 7263 (3.81%)
Occupational Skills/Job Readiness/
Job Placement 1002 (1.50%) 5620 (4.50%) 6622 (3.47%)
Service Coordination 4178 (6.27%) 30 (0.00%) 4208 (2.21%)
Self Sufficiency 2267 (3.40%) 1340 (1.10%) 3607 (1.89%)
Client Advocacy 833 (1.25%) 1149 (0.90%) 1982 (1.04%)
Respite Care 471 (0.71%) 342 (0.30%) 813 (0.43%)
Individual or Family Counseling 206 (0.31%) 526 (0.40%) 732 (0.38%)
Case Management 227 (0.34%) 268 (0.20%) 495 (0.26%)
Family Reunification 125 (0.19%) 213 (0.20%) 338 (0.18%)
Adoption Promotion and Support 82 (0.12%) 60 (0.00%) 142 (0.07%)
Discrepancy 70 (0.11%) 0 (0.00%) 70 (0.04%)
TOTAL 66660 (100.00%) 124081 (100.00%) 190741 (100.00%)
The data in Table 4 show the Number of Participants Participating in Each
Service Type Category, FY 2000-2001. It is useful to note the differences between the
types of activities in this Table. For instance, Health Education is more often addressed
in workshop type settings (8.5 % of Summary Activities) rather than in ongoing classes
(only 1.3% of Individualized Activities). Conversely, Academic Success programs are
more likely to be a focus of Individualized Activities rather than single episode
Summarized Activities. Appendices E and F provide detailed reports of Participant, Staff,
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and program information for activities reported in summary form and activities reported
in individualized form, respectively. Activities with Individualized Statistics are reported
differently than in years past. The activities are now reported as units of service. This
allows for consistency in reporting across activity type, and also reflects a more accurate
accounting of how program resources are utilized. During FY 00-01, Academic Success,
Child Development, and Family Support were the most frequently offered activities,
making up over half (51.53%) of all programming efforts. In the 2001-2002 budget
enacted by the General Assembly, section 20.48 of S.L. 2001-424 requires that all Family
Resource Centers offer programs that enhance children’s development and ability to
attain academic and social success. Current Data indicate that this area of service is
already a priority for many family support programs funded through DSS (see Appendix
A1 for a breakdown of service type for each funded program). Another area of concern
for the General Assembly was that family resource centers offer a program that
emphasizes programs aimed at helping parents become role models for their children.
Again, we see that many programs are currently meeting this requirement: 21.66% of all
services were focused on Adult Education, Family Education, or Parent/Child
Participation programs. Information and referral activities represented another five
percent of all services provided. The remaining twelve activities were offered less
frequently by family support programs, each making up less than five percent of all
services provided.
North Carolina Family Support Outcome Scale Results
The results of the North Carolina Family Support Outcome Scale indicate that
FS/FRC programs are able to help families and individuals develop strengths that will
contribute to a higher level of family functioning. Results also suggest that FS/FRC
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programs help families maintain their level of functioning during times of increased
stress.
FS/FRC program staff complete the NCFSOS for
each participant at the beginning and end of services. The
same worker should assess the participant at program outset
and program completion/termination. Workers do not have
to assess participants in each domain, or even each item
within a particular domain. Instead, workers are instructed
to rate those items that directly relate to the individual
client (See Appendix G for complete NCFSOS User’s Manual).
Because workers rate program participants only on those items that directly apply
to the participants’ particular needs, there is significant variance in the number of
observations for each scale item. For example, the number of observations for individual
scale items ranges from 3135 ratings for Individual’s skills, knowledge, and attitudes
(Item E.1 in Appendix G) to 715 ratings for Ability to solve family disputes without
violence (Item C8, Appendix G). Because the global item Individual’s skills, knowledge,
and attitudes could be applied to any situation involving work with an individual, it
follows logically that the item is rated most often. Conversely, the more specific aspects
of functioning are rated less often. For example, the Community Functioning Domain
had very few ratings in each item (approximately 300) and will be excluded from the
analysis of outcome data because of the low number of observations. DSS and ASU staff
will analyze this domain for possible modifications that will make the domain more
relevant to individual participants. The results for all other domains covered by the
NCFSOS are presented and discussed below. For each area within a domain results
Aiming Higher
“The program has given me a second
chance to get my education. Before I
became a graduate, I wondered what kind
of example I would be to my children as
a high school drop-out. In less than one
year, I have become a high school
graduate and have enrolled in college
classes. I also work part time with the
other Family Literacy participant’s
children in the preschool room at the
Family Resource Center. My children
have watched and experienced these
changes in my life. I now know that I
can have high expectations for them
because I have met and continued to
make higher expectations for myself.”
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indicate the percentage of participants who were rated as demonstrating improved
functioning and the degree of improvement, or were rated as showing no improvement or
less effective functioning.
Overall Child Functioning Domain
Table 5. NCFSOS Results for All
FS/FRC Programs FY 2000-2001
Overall Child Functioning
Decrease
No Change
Not a Strength
to Moderate
Strength
Not a Strength
to
Clear Strength
Moderate
Strength to
Clear Strength
Number
Evaluated Child's developmental status 49 1,497 381 166 642 2,735
(Social, Cognitive, etc) 1.79% 54.73% 13.93% 6.07% 23.47%
Child's physical health 84 1,461 226 65 551 2,387
3.52% 61.21% 9.47% 2.72% 23.08%
Child's mental health 67 1,386 265 78 523 2,319
2.89% 59.77% 11.43% 3.36% 22.55%
Child's behavior 77 1,370 362 116 571 2,496
3.08% 54.89% 14.50% 4.65% 22.88%
Child's school performance 41 734 235 87 308 1,405
2.92% 52.24% 16.73% 6.19% 21.92%
Teenager's movement towards self-sufficiency 26 359 60 36 160 641
4.06% 56.01% 9.36% 5.62% 24.96%
This domain provides global measures of child functioning in specified areas of a
child’s life. Obviously of interest to funding sources is whether FS/FRC programs
improve the well-being and functioning of children whose families participate in FS/FRC
activities. The NCFSOS outcome data reported in Table 5 suggest that programs are
effective at improving child functioning. Forty percent of the ratings indicated that there
was an increase in Child Functioning from the beginning of services to the
completion/termination of services. In contrast, less than 3 % of participants rated in this
domain were assessed as functioning less effectively. This is an important finding, as
many families first seek assistance from FS/FRC programs when they are facing crises or
a deterioration of family functioning.
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One of the areas of functioning that showed the most improvement was Child’s
School Performance, with 45% of participants rated as having moved to a higher level of
functioning. Over one-fourth of all participants in FS/FRC activities who were rated in
the Child Functioning domain progressed from having issues as ‘Not a Strength’ or a
‘Moderate Strength’ to a rating of ‘Clear Strength’.
Overall Individual Functioning
Table 5. NCFSOS Results for All
FS/FRC Programs FY 2000-2001
Overall Individual Functioning
Decrease
No Change
Not a Strength
to Moderate
Strength
Not a Strength
to
Clear Strength
Moderate
Strength to
Clear Strength
Number
Evaluated
Individual's skills, knowledge, and attitudes 52 1,707 613 218 545 3,135
1.66% 54.45% 19.55% 6.95% 17.38%
Individual's sense of support in parenting role 44 1,068 509 142 403 2,166
2.03% 49.31% 23.50% 6.56% 18.61%
Individual's physical / mental health 59 1,462 464 163 450 2,598
2.27% 56.27% 17.86% 6.27% 17.32%
Individual's educational attainment 59 1,637 523 149 455 2,823
2.09% 57.99% 18.53% 5.28% 16.12%
Individual's leadership skills 59 1,058 472 152 365 2,106
2.80% 50.24% 22.41% 7.22% 17.33%
Participation in community groups and activities 46 1,023 495 77 258 1,899
2.42% 53.87% 26.07% 4.05% 13.59%
This domain was added after the implementation of the first version of the
NCFSOS in order to capture information on those individuals whose situation did not fit
neatly into one of the existing domains on the scale. An example of this is a person who
is caring for the children of a relative that is receiving support services. They don’t fit
into the parent or child domains, but may have individual issues that need to be
addressed. Individual Functioning has come to be the most widely used domain because
of the global nature of the individual items.
Almost half (48.67%) of the participants rated on the item ‘Sense of support in
Parenting Role’ showed movement to a higher level of functioning during the course of
18
receiving Family Support Services. As with the Child Functioning Domain, results show
that at least 40% of participants moved to a higher level of functioning.
Overall Parent Functioning
Table 7. NCFSOS Results for All
FS/FRC Programs FY 2000-2001
Overall Parent Functioning
Decrease
No Change
Not a Strength to
Moderate
Strength
Not a Strength
to
Clear Strength
Moderate
Strength to Clear
Strength
Number
Evaluated Parenting skills, knowledge, and attitudes 31 649 250 143 334 1,407
2.20% 46.13% 17.77% 10.16% 23.74%
Parent's sense of support in parenting role 29 582 187 97 268 1,163
2.49% 50.04% 16.08% 8.34% 23.04%
Parent's physical / mental health 30 571 127 63 222 1,013
2.96% 56.37% 12.54% 6.22% 21.92%
Parent's educational attainment 45 528 91 64 190 918
4.90% 57.52% 9.91% 6.97% 20.70%
Parent's leadership skills 37 481 135 63 156 872
4.24% 55.16% 15.48% 7.22% 17.89%
Participation in community groups and activities 35 411 128 40 139 753
4.65% 54.58% 17% 5.31% 18.46%
Table 7 reports results of the FY 2000-2001 ratings for the Parent Functioning Domain
on the NCFSOS. Findings are similar to those reported for the previous two domains.
Over one-half (52%) of the participants rated in the area of ‘Parenting skills, knowledge,
and attitudes’ increased their level of functioning during the period of time they were
involved in the FS/FRC activity. Across all areas other than Parent’s educational
attainment, 40% or more of participants showed improvement and at least 95% did not
deteriorate. Thirty-one percent of participants moved from lesser areas of functioning to
a ‘clear strength’ in their ‘sense of support in parenting role’.
19
Overall Family Functioning
Table 8. NCFSOS Results for All FS/FRC
Programs FY 2000-2001
Overall Family Functioning
Decrease
No Change
Not a Strength to
Moderate
Strength
Not a Strength
to
Clear Strength
Moderate
Strength to Clear
Strength
Number
Evaluated
Parent-child interactions, parent-child relationship 20 511 190 101 385 1,207
1.66% 42.34% 15.74% 8.37% 31.90%
Family communication 18 449 162 96 282 1,007
1.79% 44.59% 16.09% 9.53% 28%
Family cohesiveness, mutual support 21 424 125 86 267 923
2.28% 45.94% 13.54% 9.32% 28.93%
Physical/learning/emotional environments in home 16 397 85 70 170 738
2.17% 53.79% 11.52% 9.49% 23.04%
Informal social support 19 377 81 78 148 703
2.70% 53.63 % 11.52% 11.10% 21.05%
Family economic self-sufficiency 30 558 113 84 147 932
3.22% 59.87% 12.12% 9.01% 15.77%
Ability to meet basic economic needs 30 597 99 88 154 968
3.10% 61.67% 10.23% 9.09% 15.91%
Ability to solve family disputes without violence 17 418 85 46 149 715
2.38% 58.46% 11.89% 6.43% 20.84%
One could argue this is the core domain of the NCFSOS, since a fundamental
principle of family support is that healthy families produce healthy children. The results
from the NCFSOS that are reported in Table 8 are quite important. Over 40% of
participants were rated as having made a significant shift in their ability to solve family
disputes without violence. Fifty-six percent of participants rated for parent-child
relationships moved to a higher level of functioning. Forty percent of participants had
developed their parent-child relationships into a ‘Clear Strength’. Table 8 displays
similar results in the scale items ‘Family Communication’ and ‘Family cohesiveness,
mutual support’. The area in this domain that showed the most limited positive
movement was related to economic well-being. However, over one-third of the
20
participants rated in the area of self-sufficiency and the ability to meet basic needs
increased their functioning level during their involvement with the FS/FRC program
activity.
Satisfaction Survey Results
In July of 2001, FS/FRC programs administered satisfaction surveys to each client
who was an active participant of the center during a specified week in that month. There
will be another administration of the survey during the school year, when programs
operate after-school programs and other activities designed to improve academic
performance. The instrument included 14 questions developed by DSS staff. Data on
participant gender, race, and other household information were collected. The survey
used a seven-point scale that was sensitive to minor variations in client satisfaction. A
copy of the scale can be found in Appendix H. A total of 703 surveys were returned. In
an effort to reach out to the Hispanic community and receive input directly from
members of that community whom receive services, a Spanish language translation of the
survey was developed for use throughout the state. Demographic data for the
respondents to the client satisfaction survey are shown below:
Table 9. Race of Client Satisfaction Survey Respondents
RACE Number (Percent)
African-American 349 (49.64%)
American Indian 23 (3.27%)
European American 158 (22.48%)
Hispanic 102 (14.51%)
Other/Missing 71 (10.10%)
TOTAL 703 (100%)
Table 10. Gender of Client Satisfaction Survey Respondents
GENDER Number (Percent)
Male 182 (25.89%)
Female 521 (74.11%)
TOTAL 703 (100%)
21
Table 11. Household Information of Survey Respondents
Participant Household Information (n=703)
Do you have any children?
No
Yes
133
570
If you have children, how many currently live with you? 1.74 children
How long have you participated in the program? 17.70 months
How often do you participate in program activities? 5.00 times per month
Table 12. Client Satisfaction Survey Responses
Client Satisfaction Survey
1=Strongly Disagree (negative)
2=Disagree
3=Somewhat Disagree
4=Neutral/Undecided
5=Somewhat Agree
6=Agree
7=Strongly Agree (positive)
Mean
Response
Q1- The people at this program care about me. 6.35
Q2- Parents make decisions about the program and its plans for the future. 6.06
Q3- If the program does not offer what I need, staff will help me find another way
to get it.
6.26
Q4- I would recommend this program to another parent in the community. 6.44
Q5- Every family is welcome at the program, no matter what their beliefs or
lifestyles are.
6.39
Q6- I have become better at advocating for my family and making my concerns
heard.
6.21
Q7- Parents help plan and organize activities and programs that are useful for
families.
6.26
Q8- Participation in program activities has helped me become a better caregiver for
my family.
6.23
Q9- Program staff acknowledge the things I do well. 6.29
Q10- When I have problems getting services I need for my family, program staff
help me figure out how to get what I need.
6.23
Q11- Since becoming involved in the programs here, I have become more involved
in the community.
6.00
Q12- The services I get here have been a big help to me. 6.38
Q13- My family and I feel safe at the program. 6.44
Q14- Overall, I am satisfied with the services I have received from this program. 6.46
As the results of the survey indicate, participants at FS/FRC programs reported being
quite satisfied with the services they receive from the programs, as well as how they are
treated by staff. The most positive rating was a seven, on a scale of one to seven, and
22
every question had a mean response of at least 6.00. The FS/FRC programs use a family-centered;
strength based approach that seems to make
program participants feel like an important partner in
all of the program activities that are conducted. The
mean length of time survey respondents have been
participating in program activities is almost 18 months,
indicating an ability of FS/FRC programs to establish
long-term, effective working relationships with many
families.
Conclusion
In FY 2000-2001, the Family Support/Family Resource Center programs funded
through the Division of Social Services, Resource Development Team, served a large
number of citizens living in the communities where the programs are based. There was a
duplicated count of 73,482 participants in all FS/FRC programs. The results of the North
Carolina Family Support Outcome Scale indicate that FS/FRC programs are effective at
strengthening the functioning of many program participants in all domains measured by
the NCFSOS. A number of participants developed functional strengths in areas that had
previously not been strengths.
Participants of Family Support/Family Resource Centers expressed a high degree
of satisfaction with these programs. Interactions with staff, program effectiveness, and
client safety were all rated highly by program participants.
In final summary, Family Support and Family Resource Center programs appear
to be continuing and expanding upon the effective needs-based service that they provide
in local communities. They also continue to meet the goals mandated in the legislation
that provide funding for these programs. Family Support Programs and Family Resource
Centers programs in North Carolina use the principles of family-centered practice to
Client Comments
• ‘’Opened my eyes to different methods on
being a better, in-control parent.”
• “Very good program for unwed and single
parents, and for other people who don’t have
much .”
• “I think the program is a good source of help,
and encouragement.”
• “This is a great program for the children,
parents, and elderly of this community.”
• “I am learning a lot in this program-things
like what to do when you look for a job.”
23
reach out to families to prevent abuse/neglect and foster care placement, and to build
family well-being. Data indicate that program participants are developing needed skills
and strengths, and that families and individuals show positive growth during the time that
they are involved with FS/FRC services.
24
Appendix A1.
List of Family Support Contract Agencies, Programs,
Type of Service Offered, and Funding Sources, by County
Alleghany County
Alleghany County Partnership for Children State Crime 75,000
Alleghany County Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 3 1.40% 168 7% 171 6.61%
Adult Education 0 0% 1,071 44.60% 1,071 41.38%
Child Development 11 5.70% 11 0.43%
Client Advocacy 17 8.90% 1 0% 18 0.70%
Family Education and/or Skill Training 9 5% 9 0.35%
Family Support 65 34.60% 892 37.20% 957 36.98%
Health Education 3 1.80% 3 0.12%
Individual or Family Counseling 0 0% 0 0.00%
Information & Referral, Resource Linkage 30 16.10% 30 1.16%
Other 13 7.10% 13 0.50%
Parent/Child Participation programs 13 7.10% 269 11.20% 282 10.90%
Service Coordination 23 12.10% 23 0.89%
Total 187 100.00% 2401 100.00% 2588 100.00%
Ashe County
Ashe County Partnership for Children State Crime 75,000
Ashe Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Adult Education 0 0% 773 46.40% 773 20.95%
Case Management 163 8% 163 4.42%
Child Development 0 0% 552 33.20% 552 14.96%
Client Advocacy 476 23.50% 476 12.90%
Family Education and/or Skill Training 42 2.10% 7 0.40% 49 1.33%
Family Support 998 49.30% 20 1.20% 1,018 27.59%
Individual or Family Counseling 0 0% 313 18.80% 313 8.48%
Information & Referral, Resource Linkage 257 12.70% 257 6.96%
Service Coordination 89 4.40% 89 2.41%
Total 2,025 100.00% 1,665 100.00% 3,690 100.00%
Bertie County
Bertie County Schools IV-B-2 75,000 CBFRS 75,000
Colerain Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 2,263 36.50% 2,263 35.93%
Adult Education 0 0% 1,020 16.40% 1,020 16.19%
Family Support 95 100% 15 0.20% 110 1.75%
Leadership Development 0 0% 1,056 17% 1,056 16.76%
Occupational Skills/Job Readiness/Job
Placement
0 0% 990 16% 990 15.72%
Other 0 0% 0 0.00%
Parent/Child Participation programs 0 0% 860 13.90% 860 13.65%
Total 95 100.00% 6,204 100.00% 6299 100.00%
25
Bertie County (continued)
Lewiston Family Resource Center - CBFRS Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring NONE REPORTED 4,906 38.30% 4,906 38.28%
Adoption Promotion and Support 0 0.00%
Adult Education 1,646 12.80% 1,646 12.84%
Case Management 0 0.00%
Child Development 0 0.00%
Family Education and/or Skill Training 37 0.30% 37 0.29%
Family Support 179 1.40% 179 1.40%
Health Education 3 0% 3 0.02%
Information & Referral, Resource Linkage 1 0% 1 0.01%
Leadership Development 1,937 15.10% 1,937 15.12%
Occupational Skills/Job Readiness/Job Placement 2,656 20.70% 2,656 20.73%
Other 0 0.00%
Parent/Child Participation programs 1,450 11.30% 1,450 11.31%
Total 12,815 100.00% 12,815 100.00%
Bladen County
Bladen County Schools IV-B-2 75,000
Bladen Family Support Initiative Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Adult Education 21 2.10% 1,456 92% 1,477 57.25%
Child Development 43 4.30% 90 5.70% 133 5.16%
Family Education and/or Skill Training 155 15.60% 30 1.90% 185 7.17%
Family Support 406 40.70% 7 0.40% 413 16.01%
Health Education 107 10.70% 107 4.15%
Individual or Family Counseling 30 3% 30 1.16%
Information & Referral, Resource Linkage 7 0.70% 7 0.27%
Occupational Skills/Job Readiness/Job
Placement
0 0% 0 0.00%
Other 7 0.70% 7 0.27%
Parent/Child Participation programs 150 15% 150 5.81%
Service Coordination 71 7.10% 71 2.75%
Total 997 100.00% 1,583 100.00% 2,580 100.00%
Brunswick County
Communities In Schools of Brunswick County, Inc. IV-B-2 75,000
Communities in Schools FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type:
Academic Success Programs/Tutoring 644 19.80% 19 0.10% 663 2.92%
Adoption Promotion and Support 9 0.30% 9 0.04%
Adult Education 107 3.30% 1,172 6% 1,279 5.63%
Case Management 0 0% 5 0% 5 0.02%
Child Development 72 2.20% 16,342 83.90% 16,414 72.21%
Family Education and/or Skill Training 215 6.60% 273 1.40% 488 2.15%
Family Reunification 27 0.80% 27 0.12%
Family Support 286 8.80% 380 2% 666 2.93%
Health Education 1,073 33% 1,073 4.72%
Information & Referral, Resource Linkage 429 13.20% 429 1.89%
Leadership Development 215 6.60% 215 0.95%
Occupational Skills/Job Readiness/Job
Placement
0 0% 1 0% 1 0.00%
Other 107 3.30% 1 0% 108 0.48%
Parent/Child Participation programs 0 0% 1,279 6.60% 1,279 5.63%
Self Sufficiency 0 0% 2 0% 2 0.01%
Service Coordination 72 2.20% 72 0.32%
Total 3,256 100.00% 19,474 100.00% 22,730 100.00%
26
Brunswick County (continued)
Brunswick County Schools IV-B-2 75,000
Brunswick Co. PFC-Teen Fam. Dev. - Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Child Development NONE REPORTED 1616 80.60% 1616 80.56%
Family Support 50 2.50% 50 2.49%
Health Education 340 16.90% 340 16.95%
Total 2006 100.00% 2006 100.00%
Buncombe County
Children First of Buncombe County IV-B-2 75,000 CBFRS 75,000
The Family Room at Isaac Dickson School Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support 42 55% 351 100% 393 91.82%
Parent/Child Participation programs 35 45% 35 8.18%
Total 77 100.00% 351 100.00% 428 100.00%
Emma Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 158 29.20% 1 0.30% 159 17.93%
Child Development 0 0% 1 0.30% 1 0.11%
Client Advocacy 68 12.50% 6 1.70% 74 8.34%
Family Education and/or Skill Training 68 12.50% 1 0.30% 69 7.78%
Family Support 45 8.30% 162 47.10% 207 23.34%
Information & Referral, Resource Linkage 0 0% 41 11.90% 41 4.62%
Leadership Development 23 4.20% 68 19.80% 91 10.26%
Occupational Skills/Job Readiness/Job
Placement
0 0% 11 3.20% 11 1.24%
Other 91 16.70% 91 10.26%
Parent/Child Participation programs 45 8.30% 4 1.20% 49 5.52%
Self Sufficiency 45 8.30% 41 11.90% 86 9.70%
Service Coordination 0 0% 8 2.30% 8 0.90%
Total 543 100.00% 344 100.00% 887 100.00%
Asheville City Pre-School FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Child Development 0 0% 0 0.00%
Family Education and/or Skill Training 104 37.50% 104 30.50%
Family Support 0 0% 1 1.60% 1 0.29%
Health Education 0 0% 0 0.00%
Information & Referral, Resource Linkage 35 12.50% 35 10.26%
Other 70 25% 61 98.40% 131 38.42%
Parent/Child Participation programs 70 25% 70 20.53%
Total 279 100.00% 62 100.00% 341 100.00%
27
Caldwell County
Caldwell County Department of Social Services IV-B-2 18750
Caldwell County DSS Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support 857 71% NONE REPORTED 857 71.00%
Information & Referral, Resource Linkage 350 29% 350 29.00%
Total 1,207 100.00% 1,207 100.00%
Carteret County
East Carolina Community Development, Inc. State 75,000
ACORN Center for Families Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 227 7.10% 227 6.76%
Adult Education 9 0.30% 9 0.27%
Child Development 528 16.60% 14 8.40% 542 16.15%
Client Advocacy 57 1.80% 57 1.70%
Family Education and/or Skill Training 431 13.50% 81 48.50% 512 15.26%
Family Support 599 18.80% 50 29.90% 649 19.34%
Health Education 29 0.90% 29 0.86%
Individual or Family Counseling 17 0.50% 17 0.51%
Information & Referral, Resource Linkage 121 3.80% 121 3.61%
Leadership Development 372 11.70% 372 11.08%
Occupational Skills/Job Readiness/Job
Placement
317 9.90% 20 12% 337 10.04%
Parent/Child Participation programs 248 7.80% 248 7.39%
Respite Care 4 0.10% 4 0.12%
Self Sufficiency 13 0.40% 2 1.20% 15 0.45%
Service Coordination 217 6.80% 217 6.47%
Total 3189 100.00% 167 100.00% 3356 100.00%
Cherokee County
Family Resources of Cherokee County IV-B-2 75,000
Cherokee County FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 4 0.20% 4 0.05%
Adoption Promotion and Support 0 0% 0 0.00%
Adult Education 60 1.20% 45 1.70% 105 1.42%
Case Management 0 0% 71 2.80% 71 0.96%
Child Development 166 3.40% 429 16.70% 595 8.05%
Client Advocacy 0 0% 303 11.80% 303 4.10%
Family Education and/or Skill Training 767 15.90% 54 2.10% 821 11.11%
Family Reunification 0 0% 0 0.00%
Family Support 662 13.80% 548 21.30% 1,210 16.38%
Health Education 120 2.50% 1 0% 121 1.64%
Individual or Family Counseling 0 0% 0 0.00%
Information & Referral, Resource Linkage 1,625 33.80% 823 32% 2,448 33.14%
Leadership Development 0 0% 0 0.00%
Occupational Skills/Job Readiness/Job Placement 5 0.20% 5 0.07%
Other 60 2.30% 60 0.81%
Parent/Child Participation programs 1414 29.40% 229 8.90% 1,643 22.24%
Self Sufficiency 1 0% 1 0.01%
Total 4814 100.00% 2572 100.00% 7387 100.00%
28
Cleveland County
Cleveland County Communities in Schools State Crime 75,000
Hoechst Celanese Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 552 33.30% 899 99.20% 1,451 56.72%
Adult Education 65 3.90% 65 2.54%
Child Development 32 2% 32 1.25%
Family Education and/or Skill Training 32 2% 32 1.25%
Family Support 292 17.60% 7 0.80% 299 11.69%
Health Education 292 17.60% 292 11.42%
Information & Referral, Resource Linkage 32 2% 32 1.25%
Leadership Development 97 5.90% 97 3.79%
Occupational Skills/Job Readiness/Job
Placement
32 2% 32 1.25%
Other 97 5.90% 97 3.79%
Parent/Child Participation programs 97 5.90% 97 3.79%
Self Sufficiency 32 2% 32 1.25%
Total 1,652 100.00% 906 100.00% 2,558 100.00%
Columbus County
Columbus County DREAM Center IV-B-2 75,000
Columbus Family CHAMPIONS Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 0 0.00%
Adoption Promotion and Support 0 0% 70 10.70% 70 1.97%
Adult Education 52 1.80% 397 60.70% 449 12.63%
Child Development 363 12.70% 1 0.20% 364 10.24%
Family Education and/or Skill Training 52 1.80% 1 0.20% 53 1.49%
Family Support 78 2.70% 23 3.50% 101 2.84%
Health Education 1,865 65.50% 1,865 52.45%
Information & Referral, Resource Linkage 26 0.90% 26 0.73%
Occupational Skills/Job Readiness/Job
Placement
0 0% 162 24.80% 162 4.56%
Other 155 5.50% 155 4.36%
Parent/Child Participation programs 259 9.10% 259 7.28%
Service Coordination 52 1.80% 52 1.46%
Total 2902 100.00% 654 100.00% 3556 100.00%
Cumberland County
Multicultural Community Development Services IV-B-2 75,000
MCDS Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 14 0.50% 14 0.38%
Adult Education 0 0% 0 0.00%
Child Development 0 0% 76 2.60% 76 2.04%
Client Advocacy 0 0% 61 2.10% 61 1.64%
Family Support 699 92.30% 884 29.80% 1,583 42.53%
Individual or Family Counseling 58 7.70% 58 1.56%
Occupational Skills/Job Readiness/Job
Placement
0 0% 71 2.40% 71 1.91%
Other 0 0% 1,859 62.70% 1,859 49.95%
Parent/Child Participation programs 0 0% 0 0.00%
Total 757 100.00% 2,965 100.00% 3,722 100.00%
29
Davidson County
Fairgrove Family Resource Center State Crime 75,000
Fairgrove Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Adult Education 0 0% 1,082 72% 1,082 39.35%
Child Development 0 0% 0 0.00%
Family Education and/or Skill Training 0 0% 45 3% 45 1.64%
Family Support 904 72.40% 321 21.40% 1,225 44.55%
Individual or Family Counseling 0 0% 53 3.50% 53 1.93%
Information & Referral, Resource Linkage 172 13.80% 172 6.25%
Other 172 13.80% 1 0.10% 173 6.29%
Total 1248 100.00% 1,502 100.00% 2,750 100.00%
Durham County
NC Cooperative Extension Service - Durham County IV-B-2 75,000 CBFRS 450
Durham Cooperative Extension Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 452 22.50% NONE REPORTED 452 22.50%
Adult Education 20 1% 20 1.00%
Client Advocacy 10 0.50% 10 0.50%
Family Education and/or Skill Training 338 16.80% 338 16.82%
Family Support 362 18% 362 18.02%
Individual or Family Counseling 20 1% 20 1.00%
Information & Referral, Resource Linkage 50 2.50% 50 2.49%
Leadership Development 241 12% 241 12.00%
Occupational Skills/Job Readiness/Job
Placement
70 3.50% 70 3.48%
Parent/Child Participation programs 426 21.20% 426 21.20%
Service Coordination 20 1% 20 1.00%
Total 2009 100.00% 2,009 100.00%
Edgecombe/Nash County
Down East Partnership for Children IV-B-2 150,000
Down East Partnership for Children Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Education and/or Skill Training 33 3% 33 2.51%
Family Reunification 33 3% 33 2.51%
Family Support 124 11.30% 198 91.70% 322 24.52%
Information & Referral, Resource Linkage 154 14.10% 154 11.73%
Leadership Development 133 12.10% 18 8.30% 151 11.50%
Other 133 12.10% 133 10.13%
Parent/Child Participation programs 88 8% 88 6.70%
Self Sufficiency 399 36.40% 399 30.39%
Total 1,097 100.00% 216 100.00% 1,313 100.00%
30
Edgecombe/Nash County (Continued)
Community Enrichment Organization Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 40 2% NONE REPORTED 40 1.96%
Adult Education 6 0.30% 6 0.29%
Case Management 31 1.50% 31 1.52%
Client Advocacy 11 0.50% 11 0.54%
Family Education and/or Skill Training 26 1.30% 26 1.27%
Family Support 298 14.60% 298 14.60%
Health Education 18 0.90% 18 0.88%
Individual or Family Counseling 7 0.30% 7 0.34%
Information & Referral, Resource Linkage 1,068 52.30% 1,068 52.33%
Leadership Development 25 1.20% 25 1.22%
Occupational Skills/Job Readiness/Job
Placement
39 1.90% 39 1.91%
Other 114 5.60% 114 5.59%
Parent/Child Participation programs 55 2.70% 55 2.69%
Respite Care 4 0.20% 4 0.20%
Self Sufficiency 20 1% 20 0.98%
Service Coordination 279 13.70% 279 13.67%
Total 2041 100.00% 2041 100.00%
Williford Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 18 2.80% 18 2.29%
Adult Education 504 78.10% 504 64.20%
Family Support 133 95.00% 123 19.10% 256 32.61%
Information & Referral, Resource Linkage 7 5.00% 7 0.89%
Total 140 100.00% 645 100.00% 785 100.00%
Forsyth County
Youth Opportunities, Inc. IV-B-2 75,000
Families First Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 4 2.10% 4 1.15%
Family Education and/or Skill Training 124 77.80% 124 35.53%
Family Support 36 22.20% 93 49.20% 129 36.96%
Individual or Family Counseling 0 0% 92 48.70% 92 26.36%
Total 160 100.00% 189 100.00% 349 100.00%
Gaston County
Highland Family Resource Center State Crime 200000
Highland Family Resource Center, Inc. Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 203 4.60% 203 2.88%
Adult Education 0 0% 3,133 70.80% 3,133 44.41%
Child Development 0 0% 568 12.80% 568 8.05%
Family Support 733 27.90% 9 0.20% 742 10.52%
Health Education 1,344 51.20% 1,344 19.05%
Individual or Family Counseling 0 0% 4 0.10% 4 0.06%
Information & Referral, Resource Linkage 366 14% 366 5.19%
Occupational Skills/Job Readiness/Job Placement 31 1.20% 388 8.80% 419 5.94%
Other 92 3.50% 1 0% 93 1.32%
Parent/Child Participation programs 0 0% 33 0.70% 33 0.47%
Self Sufficiency 31 1.20% 87 2% 118 1.67%
Service Coordination 31 1.20% 31 0.44%
Total 2628 100.00% 4426 100.00% 7054 100.00%
31
Gates County
Gates County Extension Service State Crime 75,000
Family Care Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 0 0.00%
Adult Education 0 0% 1,484 35.90% 1,484 33.85%
Child Development 124 50% 274 6.60% 398 9.08%
Family Education and/or Skill Training 25 10% 25 0.57%
Family Support 50 20% 1,705 41.20% 1,755 40.03%
Occupational Skills/Job Readiness/Job
Placement
19 7.50% 670 16.20% 689 15.72%
Other 31 12.50% 31 0.71%
Parent/Child Participation programs 0 0% 2 0% 2 0.05%
Total 249 100.00% 4,135 100.00% 4,384 100.00%
Graham County
Graham County Schools IV-B-2 75,000
Graham County Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Adult Education 92 2.40% 92 2.08%
Child Development 355 9.30% 493 78.90% 848 19.16%
Family Education and/or Skill Training 11 0.30% 11 0.25%
Family Support 1,901 50% 78 12.50% 1,979 44.70%
Health Education 109 2.90% 109 2.46%
Information & Referral, Resource Linkage 229 6% 229 5.17%
Leadership Development 389 10.20% 389 8.79%
Other 86 2.30% 86 1.94%
Parent/Child Participation programs 401 10.50% 401 9.06%
Self Sufficiency 229 6% 54 8.60% 283 6.39%
Total 3802 100.00% 625 100.00% 4,427 100.00%
Stecoah Valley Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 44 4.10% NONE REPORTED 44 4.10%
Adult Education 51 4.70% 51 4.75%
Child Development 289 26.90% 289 26.91%
Family Education and/or Skill Training 68 6.30% 68 6.33%
Family Support 141 13.10% 141 13.13%
Health Education 17 1.60% 17 1.58%
Information & Referral, Resource Linkage 26 2.40% 26 2.42%
Leadership Development 1 0.10% 1 0.09%
Occupational Skills/Job Readiness/Job
Placement
3 0.30% 3 0.28%
Other 249 23.20% 249 23.18%
Parent/Child Participation programs 164 15.30% 164 15.27%
Self Sufficiency 7 0.60% 7 0.65%
Service Coordination 14 1.30% 14 1.30%
Total 1,074 100.00% 1,074 100.00%
32
Guilford County
Family Services of the Piedmont IV-B-2 75,000
Boys & Girls Club/First Farmington Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 138 11.50% 4,247 77.60% 4,385 65.64%
Adult Education 0 0% 2 0% 2 0.03%
Child Development 568 47.20% 568 8.50%
Family Education and/or Skill Training 0 0% 16 0.30% 16 0.24%
Family Support 65 5.40% 244 4.50% 309 4.63%
Health Education 179 14.90% 480 8.80% 659 9.87%
Information & Referral, Resource Linkage 8 0.70% 8 0.12%
Leadership Development 148 12.30% 264 4.80% 412 6.17%
Occupational Skills/Job Readiness/Job
Placement
8 0.70% 146 2.70% 154 2.31%
Parent/Child Participation programs 49 4.10% 49 0.73%
Self Sufficiency 41 3.40% 77 1.40% 118 1.77%
Total 1,204 100.00% 5,476 100.00% 6,680 100.00%
Haywood County
Haywood County Department of Social Services IV-B-2 75,000
Parent Education KARE Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support 40 100% 175 100% 215 100.00%
Total 40 100.00% 175 100.00% 215 100.00%
Hyde County
Hyde County Schools IV-B-2 75,000
Hyde County Schools Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 1 1.40% 1 1.30%
Case Management 0 0% 5 6.80% 5 6.49%
Family Education and/or Skill Training 4 100% 5 6.80% 9 11.69%
Family Support 0 0% 2 2.70% 2 2.60%
Individual or Family Counseling 0 0% 33 45.20% 33 42.86%
Information & Referral, Resource Linkage 0 0% 8 11% 8 10.39%
Occupational Skills/Job Readiness/Job
Placement
0 0% 19 26% 19 24.68%
Total 4 100.00% 73 100.00% 77 100.00%
Jackson County
Southwestern Child Development Commission, Inc. CBFRS 40000 IV-B-2 75,000
Jackson Co. FRC - Respite Care Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support 38 18.80% 1 0.40% 39 8.63%
Individual or Family Counseling 0 0% 1 0.40% 1 0.22%
Information & Referral, Resource Linkage 0 0% 0 0.00%
Respite Care 162 81.20% 250 99.20% 412 91.15%
Total 200 100.00% 252 100.00% 452 100.00%
33
Jackson County (cont.)
Jackson County Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 828 10.40% NONE REPORTED 828 10.40%
Adoption Promotion and Support 19 0.20% 19 0.24%
Adult Education 616 7.70% 616 7.73%
Case Management 223 2.80% 223 2.80%
Child Development 247 3.10% 247 3.10%
Family Education and/or Skill Training 443 5.60% 443 5.56%
Family Reunification 199 2.50% 199 2.50%
Family Support 372 4.70% 372 4.67%
Health Education 66 0.80% 66 0.83%
Individual or Family Counseling 311 3.90% 311 3.91%
Information & Referral, Resource Linkage 207 2.60% 207 2.60%
Leadership Development 98 1.20% 98 1.23%
Occupational Skills/Job Readiness/Job Placement 969 12.20% 969 12.17%
Other 2,086 26.20% 2,086 26.19%
Parent/Child Participation programs 518 6.50% 518 6.50%
Respite Care 133 1.70% 133 1.67%
Self Sufficiency 411 5.20% 411 5.16%
Service Coordination 218 2.70% 218 2.74%
Total 7,964 100.00% 7,964 100.00%
Martin County
Martin, Tyrrell, & Washington District Health Department IV-B-2 75,000
Friends of Families/Family Support Service Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 328 18.70% 328 14.04%
Adoption Promotion and Support 0 0% 0 0.00%
Adult Education 0 0% 3 0.20% 3 0.13%
Child Development 20 3.30% 186 10.60% 206 8.82%
Client Advocacy 0 0% 3 0.20% 3 0.13%
Family Education and/or Skill Training 0 0% 683 39% 683 29.24%
Family Reunification 1 0.10% 46 2.60% 47 2.01%
Family Support 39 6.70% 343 19.60% 382 16.35%
Health Education 0 0% 0 0.00%
Individual or Family Counseling 0 0% 5 0.30% 5 0.21%
Information & Referral, Resource Linkage 155 26.50% 12 0.70% 167 7.15%
Leadership Development 0 0% 0 0.00%
Occupational Skills/Job Readiness/Job
Placement
0 0% 26 1.50% 26 1.11%
Other 195 33.30% 90 5.10% 285 12.20%
Parent/Child Participation programs 176 30% 176 7.53%
Self Sufficiency 0 0% 23 1.30% 23 0.98%
Service Coordination 0 0% 2 0.10% 2 0.09%
Total 586 100.00% 1,750 100.00% 2,336 100.00%
McDowell County
Foothills Area Programs IV-B-2 75,000
Foothills Area MH--Family Therapy Services Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring NONE REPORTED 8 12.90% 8 4.35%
Family Support 173 98.30% 173 94.02%
Individual or Family Counseling 3 1.70% 3 1.63%
Total 184 100.00% 184 100.00%
34
McDowell County (Continued)
Endowment Fund of the Public Schools of McDowell County State Crime 75,000
Old Fort Family Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 0 0.00%
Adult Education 0 0% 10 0.30% 10 0.24%
Case Management 0 0% 185 6% 185 4.37%
Child Development 49 4.30% 2,039 66.60% 2,088 49.27%
Family Education and/or Skill Training 0 0% 64 2.10% 64 1.51%
Family Support 0 0% 7 0.20% 7 0.17%
Health Education 98 8.70% 98 2.31%
Leadership Development 442 39.10% 442 10.43%
Other 98 8.70% 267 8.70% 365 8.61%
Parent/Child Participation programs 491 43.50% 488 15.90% 979 23.10%
Total 1,178 100.00% 3,060 100.00% 4,238 100.00%
North Cove Family Network Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 26 5.20% 70 7.20% 96 6.52%
Adult Education 9 1.70% 9 0.61%
Child Development 170 33.60% 853 88.10% 1,023 69.45%
Family Education and/or Skill Training 35 6.90% 35 2.38%
Family Support 26 5.20% 45 4.60% 71 4.82%
Health Education 52 10.30% 52 3.53%
Information & Referral, Resource Linkage 4 0.90% 4 0.27%
Occupational Skills/Job Readiness/Job
Placement
9 1.70% 9 0.61%
Other 39 7.80% 39 2.65%
Parent/Child Participation programs 135 26.70% 135 9.16%
Total 505 100.00% 968 100.00% 1,473 100.00%
Mecklenburg County
Mecklenburg County Department of Social Services IV-B-2 75,000
Mi Casa Su Casa Centro de Recursos Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 5 0.50% 5 0.36%
Adult Education 0 0% 0 0.00%
Family Support 289 66.70% 962 99.50% 1,251 89.36%
Parent/Child Participation programs 144 33.30% 144 10.29%
Total 433 100.00% 967 100.00% 1,400 100.00%
Neighborhood Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 693 46% 693 44.65%
Family Education and/or Skill Training 23 50% 23 1.48%
Family Support 15 33.30% 813 54% 828 53.35%
Respite Care 8 16.70% 8 0.52%
Total 46 100.00% 1,506 100.00% 1,552 100.00%
35
Mecklenburg County (continued)
Consumer Office Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Client Advocacy 79 32.20% NONE REPORTED 79 32.24%
Family Education and/or Skill Training 8 3.30% 8 3.27%
Family Support 11 4.40% 11 4.49%
Individual or Family Counseling 5 2.20% 5 2.04%
Information & Referral, Resource Linkage 93 37.80% 93 37.96%
Occupational Skills/Job Readiness/Job
Placement
35 14.40% 35 14.29%
Other 14 5.60% 14 5.71%
Total 245 100.00% 245 100.00%
Mecklenburg County DSS Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support 0 0% 18 2% 18 1.44%
Leadership Development 97 27.70% 879 98% 976 78.27%
Other 253 72.30% 253 20.29%
Total 350 100.00% 897 100.00% 1247 100.00%
Greenville CYO Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 56 8.80% 1,735 64% 1,791 53.54%
Family Support 0 0% 974 36% 974 29.12%
Information & Referral, Resource Linkage 24 3.80% 24 0.72%
Other 318 50% 318 9.51%
Parent/Child Participation programs 238 37.50% 238 7.12%
Total 636 100.00% 2,709 100.00% 3,345 100.00%
Moore County
Northern Moore Family Resource Center CBFRS 450 State Crime 75,000
Northern Moore Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Adult Education 0 0% 1905 72.50% 1,905 50.24%
Family Support 53 4.50% 721 27.50% 774 20.41%
Health Education 912 78.20% 912 24.05%
Occupational Skills/Job Readiness/Job Placement 0 0% 0 0.00%
Self Sufficiency 201 17.30% 201 5.30%
Total 1,166 100.00% 2,626 100.00% 3,792 100.00%
36
Northampton County
Choanoke Area Development Association State Crime 75,000
Garysburg FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 0 0.00%
Adult Education 0 0% 359 9.20% 359 7.07%
Case Management 29 2.40% 29 0.57%
Child Development 610 51.20% 3,044 78.30% 3,654 71.97%
Client Advocacy 3 0.20% 74 1.90% 77 1.52%
Family Reunification 0 0% 155 4% 155 3.05%
Family Support 0 0% 7 0.20% 7 0.14%
Health Education 58 4.90% 58 1.14%
Individual or Family Counseling 0 0% 0 0.00%
Information & Referral, Resource Linkage 26 2.20% 244 6.30% 270 5.32%
Leadership Development 15 1.20% 15 0.30%
Occupational Skills/Job Readiness/Job
Placement
0 0% 2 0.10% 2 0.04%
Other 145 12.20% 1 0% 146 2.88%
Parent/Child Participation programs 73 6.10% 73 1.44%
Service Coordination 232 19.50% 232 4.57%
Total 1,191 100.00% 3,886 100.00% 5,077 100.00%
Orange County
Chapel Hill Training Outreach Project, Inc. State Crime 75,000 IV-B-2 75,000 CBFRS 450
Northern Orange FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 118 20.80% 118 11.42%
Adult Education 19 4.10% 6 1.10% 25 2.42%
Child Development 16 3.40% 263 46.50% 279 27.01%
Family Education and/or Skill Training 65 13.80% 120 21.20% 185 17.91%
Family Support 66 14.10% 33 5.80% 99 9.58%
Health Education 48 10.30% 48 4.65%
Information & Referral, Resource Linkage 3 0.70% 3 0.29%
Other 48 10.30% 48 4.65%
Parent/Child Participation programs 202 43.10% 26 4.60% 228 22.07%
Total 467 100.00% 566 100.00% 1,033 100.00%
South Estes FRC - CBFRS Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 16 1.90% 2,100 69.80% 2,,116 55.36%
Adult Education 32 3.90% 3 0.10% 35 0.92%
Case Management 10 1.20% 10 0.26%
Child Development 122 15% 558 18.60% 680 17.79%
Client Advocacy 3 0.40% 3 0.08%
Family Education and/or Skill Training 42 5.20% 103 3.40% 145 3.79%
Family Support 350 42.90% 168 5.60% 518 13.55%
Health Education 8 1% 8 0.21%
Information & Referral, Resource Linkage 102 12.60% 102 2.67%
Leadership Development 17 2% 17 0.44%
Occupational Skills/Job Readiness/Job
Placement
8 1% 8 0.21%
Other 0 0% 2 0.10% 2 0.05%
Parent/Child Participation programs 67 8.20% 73 2.40% 140 3.66%
Self Sufficiency 18 2.20% 18 0.47%
Service Coordination 20 2.40% 20 0.52%
Total 815 100.00% 3,007 100.00% 3,822 100.00%
37
Orange County (Continued)
Trinity/Pritchard FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 83 9.10% 710 40.10% 793 29.58%
Adult Education 0 0% 136 7.70% 136 5.07%
Child Development 0 0% 870 49.20% 870 32.45%
Family Education and/or Skill Training 28 3% 28 1.04%
Family Support 240 26.40% 50 2.80% 290 10.82%
Health Education 28 3% 28 1.04%
Information & Referral, Resource Linkage 477 52.40% 477 17.79%
Parent/Child Participation programs 55 6.10% 4 0.20% 59 2.20%
Total 911 100.00% 1,770 100.00% 2,681 100.00%
Carr Court FRC - CBFRS Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 488 48.10% 488 37.86%
Adult Education 0 0% 8 0.80% 8 0.62%
Child Development 16 6.20% 156 15.40% 172 13.34%
Family Education and/or Skill Training 6 2.10% 33 3.30% 39 3.03%
Family Support 134 51% 330 32.50% 464 36.00%
Health Education 30 11.50% 30 2.33%
Information & Referral, Resource Linkage 44 16.90% 44 3.41%
Leadership Development 10 3.80% 10 0.78%
Parent/Child Participation programs 22 8.50% 12 8.30% 34 2.64%
Total 262 100.00% 1,027 100.00% 1,289 100.00%
Pitt County
Martin County Community Action, Inc. IV-B-2 75,000
Bethel Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 11 14.30% 1,401 59.20% 1,412 57.89%
Adult Education 1 1.40% 616 26% 617 25.30%
Child Development 24 32.10% 216 9.10% 240 9.84%
Family Education and/or Skill Training 5 7.10% 51 2.20% 56 2.30%
Family Support 1 1.40% 6 0.30% 7 0.29%
Health Education 5 7.10% 5 0.21%
Information & Referral, Resource Linkage 17 22.90% 17 0.70%
Leadership Development 5 7.10% 5 0.21%
Occupational Skills/Job Readiness/Job
Placement
0 0% 70 3% 70 2.87%
Other 3 4.30% 3 0.12%
Parent/Child Participation programs 1 1.40% 1 0.04%
Self Sufficiency 1 0.70% 5 0.20% 6 0.25%
Total 74 100.00% 2,365 100.00% 2,439 100.00%
38
Richmond County
Richmond County Community Support Center State Crime 200,000 CBFRS 450
East Rockingham Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 8 1.10% 8 0.26%
Case Management 0 0% 3 0.40% 3 0.10%
Client Advocacy 463 36% 701 38.90% 1,164 37.60%
Family Reunification 51 4% 51 1.65%
Family Support 103 8% 209 11.60% 312 10.08%
Information & Referral, Resource Linkage 308 24% 601 33.40% 909 29.36%
Leadership Development 103 8% 103 3.33%
Occupational Skills/Job Readiness/Job
Placement
0 0% 29 1.60% 29 0.94%
Parent/Child Participation programs 0 0% 167 9.30% 167 5.39%
Respite Care 257 20% 92 5.10% 349 11.27%
Service Coordination 0 0% 1 0.10% 1 0.03%
Total 1,285 100.00% 1,811 100.00% 3,096 100.00%
Ashley Chapel Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 167 37.50% 955 31.90% 1,122 39.73%
Adult Education 0 0% 709 23.60% 709 25.11%
Child Development 56 12.50% 56 1.98%
Family Education and/or Skill Training 56 12.50% 56 1.98%
Family Support 0 0% 126 4.20% 126 4.46%
Health Education 19 4.20% 19 0.67%
Leadership Development 37 8.30% 37 1.31%
Occupational Skills/Job Readiness/Job
Placement
37 8.30% 105 3.50% 142 5.03%
Other 0 0% 20 0.70% 20 0.71%
Parent/Child Participation programs 74 16.70% 463 15.40% 537 19.02%
Total 446 100.00% 2,378 100.00% 2,824 100.00%
Robeson County
Robeson County Department of Health IV-B-2 75,000
Pembroke FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Child Development 7 90% 7 0.60%
Family Support 0 0% 381 33% 381 32.82%
Other 1 10% 1 0.09%
Parent/Child Participation programs 0 0% 761 66% 761 65.55%
Service Coordination 0 0% 11 1% 11 0.95%
Total 8 100.00% 1,153 100.00% 1,161 100.00%
Red Springs FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring NONE REPORTED 73 5.70% 73 5.73%
Adult Education 60 4.70% 60 4.71%
Family Support 386 30.30% 386 30.27%
Parent/Child Participation programs 756 59.30% 756 59.29%
Total 0 0.00% 1,275 100.00% 1,275 100.00%
39
Robeson County (continued)
Fairmont FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support NONE REPORTED 517 100% 517 100%
Total 0 0.00% 517 100.00% 517 100.00%
Saddletree FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring NONE REPORTED 62 4% 62 4%
Adult Education 36 2.30% 36 2.30%
Family Support 857 55.40% 857 55.40%
Parent/Child Participation programs 592 38.30% 592 38.30%
Total 0 0.00% 1,547 100.00% 1,547 100.00%
Lumberton FRC Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring NONE REPORTED 72 9.40% 72 9.40%
Adult Education 72 9.40% 72 9.40%
Family Support 331 43.30% 331 43.30%
Parent/Child Participation programs 290 37.90% 290 37.90%
Total 0 0.00% 765 100.00% 765 100.00%
Rowan County
Paul L. Dunbar Family Resource Center IV-B-2 75,000
Paul L. Dunbar Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring NONE REPORTED 3,259 82.90% 3,259 82.90%
Family Support 228 5.80% 228 5.80%
Health Education 362 9.20% 362 9.20%
Information & Referral, Resource Linkage 84 2.10% 84 2.10%
Total 0 0.00% 3,933 100.00% 3,933 100.00%
Swain County
Swain County Government IV-B-2 75,000
Swain County Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 4 0.30% 4 0.15%
Adoption Promotion and Support 28 2.30% 28 1.05%
Adult Education 14 1.20% 14 0.53%
Child Development 56 4.70% 56 2.10%
Family Education and/or Skill Training 389 32.60% 846 58% 1,235 46.36%
Family Support 42 3.50% 121 8.30% 163 6.12%
Health Education 14 1.20% 14 0.53%
Individual or Family Counseling 0 0% 12 0.80% 12 0.45%
Information & Referral, Resource Linkage 14 1.20% 41 2.80% 55 2.06%
Leadership Development 153 12.80% 63 4.30% 216 8.11%
Occupational Skills/Job Readiness/Job
Placement
42 3.50% 8 6.60% 50 1.88%
Other 56 4.70% 56 2.10%
Parent/Child Participation programs 83 7% 163 11.20% 246 9.23%
Self Sufficiency 42 3.50% 209 14.30% 251 9.42%
Service Coordination 264 22.10% 264 9.91%
Total 1,197 100.00% 1,467 100.00% 2,664 100.00%
40
Transylvania County
Family Center of Transylvania County IV-B-2 75,000
The Family Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 9 0.50% 9 0.38%
Adult Education 0 0% 35 1.90% 35 1.49%
Child Development 10 1.90% 575 31.80% 585 24.86%
Family Education and/or Skill Training 81 15% 149 8.20% 230 9.77%
Family Reunification 0 0% 12 0.70% 12 0.51%
Family Support 83 15.20% 588 32.50% 671 28.52%
Information & Referral, Resource Linkage 148 27.20% 148 6.29%
Leadership Development 0 0% 61 3.40% 61 2.59%
Other 0 0% 0 0.00%
Parent/Child Participation programs 139 25.60% 382 21.10% 521 22.14%
Service Coordination 81 15% 81 3.44%
Total 542 100.00% 1,811 100.00% 2,353 100.00%
Tyrrell County
Martin, Tyrrell & Washington District Health Dept CBFRS 75,000
Friends of Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 34 0.90% 6 3.10% 40 1.03%
Child Development 0 0% 44 22.80% 44 1.14%
Client Advocacy 34 0.90% 34 0.88%
Family Education and/or Skill Training 103 2.80% 53 27.50% 156 4.04%
Family Support 0 0% 22 11.40% 22 0.57%
Individual or Family Counseling 0 0% 9 4.70% 9 0.23%
Information & Referral, Resource Linkage 446 12.10% 446 11.54%
Occupational Skills/Job Readiness/Job
Placement
69 1.90% 9 4.70% 78 2.02%
Other 343 9.30% 50 25.90% 393 10.17%
Parent/Child Participation programs 172 4.70% 172 4.45%
Self Sufficiency 824 22.40% 824 21.32%
Service Coordination 1,647 44.90% 1,647 42.61%
Total 3,672 100.00% 193 100.00% 3,865 100.00%
Vance County
Franklin-Vance-Warren Opportunities, Inc. State Crime 200000
South Henderson Family Resource Center Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 1,583 57.30% 1,583 42.82%
Adult Education 4 0.40% 270 9.80% 274 7.41%
Case Management 39 4.20% 39 1.05%
Child Development 78 8.30% 78 2.11%
Family Education and/or Skill Training 78 8.30% 78 2.11%
Family Support 319 34.20% 70 2.50% 389 10.52%
Health Education 54 5.80% 54 1.46%
Individual or Family Counseling 39 4.20% 39 1.05%
Information & Referral, Resource Linkage 8 0.80% 8 0.22%
Occupational Skills/Job Readiness/Job
Placement
39 4.20% 39 1.05%
Other 16 1.70% 16 0.43%
Parent/Child Participation programs 97 10.40% 97 2.62%
Self Sufficiency 156 16.70% 839 30.40% 995 26.91%
Service Coordination 8 0.80% 8 0.22%
Total 935 2,762 100.00% 3,697 100.00%
41
Wake County
North Central Community Development Corporation IV-B-2 76,540 CBFRS 450
CDC (fmrly Garner Rd Y) Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 0 0% 1 0.60% 1 0.32%
Family Education and/or Skill Training 130 94.10% 11 6.20% 141 44.62%
Family Support 8 5.90% 54 30.30% 62 19.62%
Information & Referral, Resource Linkage 0 0% 112 62.90% 112 35.44%
Total 138 178 100.00% 316 100.00%
Warren County
Warren Family Insitiute, Inc. IV-B-2 75,000
Warren Family Inst. Inc. Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 13 1.80% 13 1.21%
Family Education and/or Skill Training 79 10.70% 79 7.34%
Family Support 13 1.80% 7 2.10% 20 1.86%
Health Education 40 5.40% 40 3.71%
Information & Referral, Resource Linkage 185 25% 185 17.18%
Leadership Development 46 6.20% 46 4.27%
Occupational Skills/Job Readiness/Job
Placement
53 7.10% 221 65.40% 274 25.44%
Other 0 0% 110 32.50% 110 10.21%
Parent/Child Participation programs 264 35.70% 264 24.51%
Service Coordination 46 6.20% 46 4.27%
Total 739 100.00% 338 100.00% 1,077 100.00%
Wayne County
Wayne Action Group for Economic Solvency, Inc. IV-B-2 75,000
Wayne County First Steps Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Case Management 0 0% 2 0.20% 2 0.20%
Child Development 0 0% 16 1.70% 16 10.00%
Family Support 20 36.40% 922 96.40% 942 588.75%
Health Education 5 9.10% 5 3.13%
Information & Referral, Resource Linkage 0 0% 6 0.60% 6 3.75%
Leadership Development 0 0% 2 0.20% 2 1.25%
Other 5 9.10% 5 3.13%
Parent/Child Participation programs 20 36.40% 20 12.50%
Self Sufficiency 5 9.10% 5 3.13%
Service Coordination 0 0% 8 0.80% 8 5.00%
Total 55 956 100.00% 1,011 630.82%
Wayne Uplift Resource Association, Inc. State Crime 200,000 IV-B-2 35,000
Wayne Uplift Employment Support
Program - CBFRS
Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Family Support 1 0.20% 1 6.20% 2 0.46%
Health Education 415 99.80% 15 93.80% 430 99.54%
Total 416 100.00% 16 100.00% 432 100.00%
42
Wayne County (continued)
Wayne Uplift Resource Association, Inc.(continued)
Wayne Uplift Resource Association Summary Activities Individual Activities Total (All Activities)
Participants by Service Type: Number Percent Number Percent Number Percent
Academic Success Programs/Tutoring 24 1.10% 1,342 58.30% 1,366 30.55%
Adult Education 0 0% 91 4% 91 2.04%
Child Development 24 1.10% 24 0.54%
Family Education and/or Skill Training 24 1.10% 147 6.40% 171 3.82%
Family Support 1814 83.70% 540 23.50% 2,354 52.65%
Health Education 47 2.20% 47 1.05%
Individual or Family Counseling 0 0% 1 0% 1 0.02%
Information & Referral, Resource Linkage 118 5.40% 86 3.70% 204 4.56%
Other 47 2.20% 2 0.70% 49 1.10%
Parent/Child Participation programs 71 3.30% 93 4% 164 3.67%
Total 2,169 2,302 100.00% 4,471 100.00%
43
Appendix A2. - List of Programs by Funding Source
Community Based Family Resource and Support-CBFRS
Funding Source Contract Agency Name Funding Amount
Bertie County Schools 75,000
Chapel Hill Training Outreach Project, Inc. 450
Children First of Buncombe County 75,000
Martin, Tyrrell & Washington District Health Department 75,000
NC Cooperative Extension Service - Durham County 450
North Central Community Development Corporation 450
Northern Moore Family Resource Center 450
Richmond County Community Support Center 450
Southwestern Child Development Commission, Inc. 40,000
TOTAL 267,250
IV-B-2 Contract Agency Name
Bertie County Schools 75,000
Bladen County Schools 75,000
Brunswick County Schools 75,000
Caldwell County Department of Social Services 18,750
Chapel Hill Training Outreach Project, Inc. 75,000
Children First of Buncombe County 75,000
Columbus County DREAM Center 75,000
Communities In Schools of Brunswick County, Inc. 75,000
Down East Partnership for Children 150,000
Family Center of Transylvania County 75,000
Family Resources of Cherokee County 75,000
Family Services of the Piedmont 75,000
Foothills Area Programs 75,000
Graham County Schools 75,000
Haywood County Department of Social Services 75,000
Hyde County Schools 75,000
Martin County Community Action, Inc. 75,000
Martin, Tyrrell, & Washington District Health Dept 75,000
Mecklenburg County Department of Social Services 75,000
Multicultural Community Development Services 75,000
NC Cooperative Extension Service - Durham County 75,000
North Central Community Development Corporation 76,540
Paul L. Dunbar Family Resource Center 75,000
Robeson County Department of Health 75,000
Southwestern Child Development Commission, Inc. 75,000
Swain County Government 75,000
Warren Family Insitiute, Inc. 75,000
Wayne Action Group for Economic Solvency, Inc. 75,000
Wayne Uplift Resource Association, Inc. 35,000
Youth Opportunities, Inc. 75,000
TOTAL 2,230,290
44
List of Programs by Funding Source, Continued
State Crime
Funding Source Contract Agency Name Funding Amount
East Carolina Community Development, Inc. 75,000
Alleghany County Partnership for Children 75,000
Ashe County Partnership for Children 75,000
Chapel Hill Training Outreach Project, Inc. 75,000
Choanoke Area Development Association 75,000
Cleveland County Communities in Schools 75,000
Endowment Fund of the Public Schools of McDowell County 75,000
Fairgrove Family Resource Center 75,000
Franklin-Vance-Warren Opportunities, Inc. 200,000
Gates County Extension Service 75,000
Highland Family Resource Center 200,000
Northern Moore Family Resource Center 75,000
Richmond County Community Support Center 200,000
Wayne Uplift Resource Association, Inc. 200,000
TOTAL 1,550,000
TOTAL FOR ALL FS/FRC PROGRAMS * 4,047,540
* The funding amounts listed above include, for some agencies, funding for Family Preservation programs.
These Family Preservation programs do fall under the general definition of Family Support Programs but a
different evaluation process is used with Family Preservation and the results are reported elsewhere.
45
Appendix B
Statement of Purpose for the funding of Family Support Programs
Family Resource Center
Grants Program (State)
Title IV B, Subpart 2 of the
Social Security Act (Federal)
Community Based Family
Resource & Support Grants
(Federal)
(a) “The purpose of the program is to
provide grants to establish family
resource centers that provide
services to children from birth
through elementary school age
and to their families that:
1. Enhance the children’s
development and ability to
attain academic and social
success;
2. Ensure a successful
Transition from early
childhood education
programs and child-care to
the public schools.
3. Assist families in achieving
economic independence
and self-sufficiency; and
4. Mobilize public and private
community resources to
help children and families
in need”.
(b) “to encourage and support
broad-based collaboration
among public and private
agencies and among people
who reflect the racial and
socioeconomic diversity in
communities…”
(c) “this program shall be targeted
to those neighborhoods that
have disproportionately high
levels of (i) children who
would be less likely to attain
educational or social success,
(ii) families with low incomes,
and (iii) crime and juvenile
delinquency.”
Four goals are identified:
1) The safety of all family members
must be assured.
2) These programs should serve to
enhance parents’ ability to create
safe, stable, and nurturing home
environments that promote
healthy child development.
3) To assist children and families to
resolve crises, connect with
necessary and appropriate
services, and remain safely
together in their homes
whenever possible.
4) To avoid the unnecessary out-of
–home placements of children,
and help children already in out-of-
home care to be returned to,
and be maintained with, their
families or in another planned,
permanent family.
The child and family services plan
must develop a planning process that
includes:
1) Broad involvement and
consultation with a wide range
of appropriate public, private,
and community-based
organizations, parents who have
experience with the child
welfare system, and others;
2) Coordination of the provision of
services under the plan with
other federally assisted programs
serving children and families;
and
3) Collection of information to help
determine vulnerable or at-risk
populations or target areas.
Local Program Requirements:
1) Assess community assets and
needs through a planning process
that involves parents and local
public agencies, local nonprofit
organizations, and private sector
representatives.
2) Develop a strategy to provide,
over time, a continuum of
preventative, family-centered
services to children and families,
especially to young parents and
parents with young children,
through public-private
partnerships.
3) Provide-a)
Core family resource and
support services;
b) Other core services, which must
be provided to the extent
practicable;
c) Access to optional services;
4) Other core services, which must
be provided to the extent
practicable;
5) Develop leadership roles for the
meaningful involvement of
parents in the development,
operation, evaluation, and
oversight of the programs and
services;
6) Provide leadership in mobilizing
local public and private resources
to support the provision of needed
family resource and support
program services; and
7) Participate with other community-based,
prevention-focused, family
resource and support programs in
the development, operation and
expansion of the Statewide
network.
46
Appendix C
Evaluation Requirements for Family Support/Family Resource Center Programs
Family Resource Center
Grants Program (State)
Title IV B, Subpart 2 of the
Social Security Act (Federal)
Community Based Family
Resource & Support Grants
(Federal)
(a) The Department of Health and
Human Services shall develop and
implement an evaluation system
that will assess the efficiency and
effectiveness of the Family
Resource Center Grant Program.
The Department shall design this
system to:
1. Provide information to the
Department and to the
General Assembly on how to
improve and refine the
programs;
2. Enable the Department and
the General Assembly to
assess the overall quality,
efficency, and impact of the
existing programs;
3. Enable the Department and
the General Assembly to
determine whether to modify
the Family Resource Center
Grant Program; and
4. Provide a detailed fiscal
analysis of how State funds
for these programs were used.
(b) The Department shall present an
annual report on the
implementation of the program
and the results of the program
evaluation.
(c) Agencies that receive a grant shall
demonstrate the extent to which
the local family resource center
has met the local needs, goals, and
anticipated outcomes as set forth
in the grant application.
Each state must prepare and make
available to the public, an Annual
Progress and Services Report which
must include the following:
1. A report on the specific
accomplishments and progress
made in the past fiscal year
toward meeting each goal and
objective, including improved
outcomes for children and
families, and a more
comprehensive, coordinated,
effective child and family
services continuum;
2. Any revision in the statement
of goals and objectives, if
necessary, to reflect changed
circumstances;
3. A description of the family
support services to be provided
in the upcoming fiscal year;
and
4. Information on activities in the
areas of training, technical
assistance, research,
evaluation, or management
information systems that will
be carried out in support of the
goals and objectives in the
plan.
A. Grantees shall submit annual
performance reports, which will
contain information of the
following:
1. Demonstration of the effective
development, operation and
expansion of a Statewide
network of community-based,
prevention-focused, family
resource and support programs;
2. An inventory and description of
the services provided to families
by local programs;
3. Demonstration of the expansion
of existing services to address
unmet needs;
4. Description of the number of
families served, and the
involvement of a diverse
representation of families in the
design, operation, and evaluation
of the family resource and
support programs;
5. Demonstration of a high-level of
satisfaction among families who
have used the family resource
and support programs;
6. Demonstration of the
establishment or maintenance of
innovative funding mechanisms
that blend Federal, State, local,
and private funds for the
enhancement of community-based,
prevention-focused,
family resource and support
programs.
47
Appendix D
Premises and Principles of Family Support Practice
Premises of Family Support
1. Primary responsibility for the development and well-being of children lies
within the family, and all segments of society must support families as they
rear their children.
2. Assuring the well-being of all families is the cornerstone of a healthy society,
and requires universal access to support programs and services.
3. Children and families exist as part of an ecological system.
4. Child-rearing patterns are influenced by parents’ understandings of child
development and of their children’s unique characteristics, personal sense of
competence, and cultural and community traditions and mores.
5. Enabling families to build on their own strengths and capacities promotes the
healthy development of children.
6. The developmental processes that make up parenthood and family life create
needs that are unique at each stage in the life span.
7. Families are empowered when they have access to information and other
resources and take action to improve the well-being of children, families, and
communities.
(From: Guidelines for Family Support Practice (1996) (Chicago:Family Support America)
Principles of Family Support Practice
1. Staff and families work together in relationships based on equality and
respect.
2. Staff enhance families’ capacity to support the growth and development of all
family members-adults, youth, and children.
3. Families are resources to their own members, to other families, to programs,
and to communities.
4. Programs affirm and strengthen families’ cultural, racial, and linguistic
identities and enhance their ability to function in a multicultural society.
5. Programs are embedded in their communities and contribute to the
community-building process.
6. Programs advocate with families for services and systems that are fair,
responsive, and accountable to the families served.
7. Practitioners work with families to mobilize formal and informal resources to
support family development.
8. Programs are flexible and continually responsive to emerging family and
community issues.
9. Principles of family support are modeled in all program activities, including
planning, governance, and administration.
(From: Guidelines for Family Support Practice (1996) (Chicago:Family Support America)
48
Appendix E
Activities with Summarized Statistics Report for FY 2000-2001
(These activities are one time events aimed at improving family well-being)
All Family Support /Family Resource Centers Programs
Activities with Summarized Statistics Report for
Activities that Occurred Between 07/1/2000 and 06/30/2001
Active Staff: (involved in any activity) 200
Activities: 1879
Duration of Activities: (in hours) 7226
Participants: 66520
Reported Age of Participants by Age Range: (across all activities)
0 - 5 8382 12.60%
6 – 12 11221 16.90%
13 - 18 6975 10.50%
19 - 29 11007 16.50%
30 - 39 12407 18.70%
40 - 49 7754 11.70%
50 - 59 4227 6.40%
60+ 4547 6.80%
Discrepancy 0 0.10%
Gender of Participants: (across all activities)
Female 46974 70.60%
Male 19546 29.40%
Discrepancy 0 0%
Ethnicity of Participants: (across all activities)
African-American 30628 46%
Asian-American 121 0.20%
European-American 28346 42.60%
Hispanic 3693 5.60%
Native-American 1485 2.20%
Other 2247 3.40%
Discrepancy 0 0%
Participants by Service Type: (across all activities)
Academic Success Programs/Tutoring 2615 3.90%
Adoption Promotion and Support 82 0.10%
Adult Education 815 1.20%
Case Management 227 0.30%
Child Development 4878 7.30%
Client Advocacy 833 1.30%
Family Education and/or Skill Training 4739 7.10%
Family Reunification 125 0.20%
Family Support 16217 24.40%
Health Education 5625 8.50%
Individual or Family Counseling 206 0.30%
Information & Referral, Resource Linkage 7634 11.50%
Leadership Development 3169 4.80%
Occupational Skills/Job Readiness/Job Placement 1002 1.50%
Other 5146 7.70%
Parent/Child Participation programs 6361 9.60%
Respite Care 471 0.70%
Self Sufficiency 2267 3.40%
Service Coordination 4178 6.30%
Discrepancy 70 0.10%
Number of Times Child Care was Provided to Participants: 3397
Number of Times Transportation was Provided to Participants: 5806
Number of Meals Provided to Participants: 17334
Amount of Flex Fund Provided to Participants: $6,765
Report generated on 10/26/2001.
49
Appendix F
Activities with Individualized Statistics Report for FY 2000-2001
(These programs are ongoing programs aimed at specific skill development)
All Family Support/Family Resource Center Programs
Activities with Individualized Statistics Report for
Activities that Occurred Between 07/1/2000 and 06/30/2001
Activities 382
Average Length of Activities (in days) 293.4
Average Duration of Sessions (in hours) 1.9
Participants (duplicated count) 8754
If a client participates in more than one activity, they are counted once for each
activity in which they participate.
Participants (unduplicated count) 6962
Clients participating in any number of activities are counted once.
Clients Participating in More Than One Activity 1792
Families (duplicated count) 6962
If a family participates in more than one activity, they are counted once for each
activity in which they participate.
Families (unduplicated count) 5277
Families participating in any number of activities are counted once.
Families Participating in More Than One Activity 1680
Average Reported Age of Participants (using unduplicated participant count) 23.1
Reported Age of Participants by Age Range (using unduplicated participant
count)
0 - 5 1181 17.20%
6 – 12 1384 20.10%
13 - 18 720 10.50%
19 - 29 1425 20.70%
30 - 39 920 13.40%
40 - 49 617 9%
50 - 59 309 4.50%
60+ 316 4.60%
Missing Date of Birth 90
Gender of Participants (using unduplicated participant count)
Female 4512 64.80%
Male 2450 35.20%
Ethnicity of Participants (using unduplicated participant count)
European American 2238 32.10%
Hispanic 559 8%
African American 3614 51.90%
Other 211 3%
Native American 323 4.60%
Asian American 17 0.20%
50
Service Type Deliveries (Participant/Sessions) by Service Type
Adult Education 18080 14.60%
Family Support 15922 12.80%
Academic Success Programs/Tutoring 28250 22.80%
Parent/Child Participation programs 8521 6.90%
Client Advocacy 1149 0.90%
Individual or Family Counseling 526 0.40%
Family Education and/or Skill Training 2799 2.30%
Child Development 30403 24.50%
Occupational Skills/Job Readiness/Job Placement 5620 4.50%
Leadership Development 4348 3.50%
Health Education 1638 1.30%
Other 2518 2%
Self Sufficiency 1340 1.10%
Case Management 268 0.20%
Information & Referral, Resource Linkage 2054 1.70%
Service Coordination 30 0%
Adoption Promotion and Support 60 0%
Respite Care 342 0.30%
Family Reunification 213 0.20%
Number of Times Child Care was Provided to Participants 4639
Number of Times Transportation was Provided to
Participants
19152
Number of Meals Provided to Participants 46999
Amount of Money Requested by Participants $390.00
Amount of Flex Fund Provided to Participants $63,797.50
Active Staff 190
Inactive Staff 59
Volunteer Staff 44
Report generated on 10/26/2001.
51
Appendix G
North Carolina Family Support Outcome Scale
Type: Intake Intermediate Closure Client’s Name: ________________________________
Date: ____/____/____ Activity Name: ________________________________
Staff Member: _______________________________
This questionnaire addresses issues that may be important in supporting families. It is to be completed at least twice—once before the
intervention begins and once after it ends—by the same staff member. It is very important that the same staff member fill out this
assessment for the same family so the success of the intervention or service can be measured. Consider each item below in terms of
the family’s current situation. Rate each item on the 10-point continuum below, ranging from 0 (the item is “Not a Strength” for the
family or community) to 5 (Moderate Strength) to 10 (Clear Strength). N/A means Not Applicable for the family or community. N/A can
be the appropriate response for many items. To complete the Scale, circle the appropriate number to the right of each item.
A. Overall Child Functioning Not a Strength Moderate Strength Clear Strength
1. Child’s developmental status (social, cognitive, etc.) 0 1 2 3 4 5 6 7 8 9 10 N/A
2. Child’s physical health 0 1 2 3 4 5 6 7 8 9 10 N/A
3. Child’s mental health 0 1 2 3 4 5 6 7 8 9 10 N/A
4. Child’s behavior 0 1 2 3 4 5 6 7 8 9 10 N/A
5. Child’s school performance 0 1 2 3 4 5 6 7 8 9 10 N/A
6. Teenager’s movement towards self-sufficiency 0 1 2 3 4 5 6 7 8 9 10 N/A
B. Overall Parent Functioning Not a Strength Moderate Strength Clear Strength
1. Parenting skills, knowledge, and attitudes 0 1 2 3 4 5 6 7 8 9 10 N/A
2. Parent’s sense of support 0 1 2 3 4 5 6 7 8 9 10 N/A
3. Parent’s physical/mental health 0 1 2 3 4 5 6 7 8 9 10 N/A
4. Parent’s educational attainment 0 1 2 3 4 5 6 7 8 9 10 N/A
5. Parent’s leadership skills 0 1 2 3 4 5 6 7 8 9 10 N/A
6. Participation in community groups and activities 0 1 2 3 4 5 6 7 8 9 10 N/A
C. Overall Family Functioning Not a Strength Moderate Strength Clear Strength
1. Parent-child interactions, parent-child relationship 0 1 2 3 4 5 6 7 8 9 10 N/A
2. Family communication 0 1 2 3 4 5 6 7 8 9 10 N/A
3. Family cohesiveness, mutual support 0 1 2 3 4 5 6 7 8 9 10 N/A
4. Physical, learning, emotional environments in home 0 1 2 3 4 5 6 7 8 9 10 N/A
5. Informal social support (from friends, extended family) 0 1 2 3 4 5 6 7 8 9 10 N/A
6. Family economic self-sufficiency 0 1 2 3 4 5 6 7 8 9 10 N/A
7. Ability to meet basic economic needs 0 1 2 3 4 5 6 7 8 9 10 N/A
8. Ability to solve family disputes without violence 0 1 2 3 4 5 6 7 8 9 10 N/A
D. Overall Community Functioning Not a Strength Moderate Strength Clear Strength
1. Accessibility of human services in the community 0 1 2 3 4 5 6 7 8 9 10 N/A
2. Family’s knowledge of available human services 0 1 2 3 4 5 6 7 8 9 10 N/A
3. Linkages between families and human services 0 1 2 3 4 5 6 7 8 9 10 N/A
4. Relations between families and human services staff 0 1 2 3 4 5 6 7 8 9 10 N/A
5. Support for Family Support program volunteers 0 1 2 3 4 5 6 7 8 9 10 N/A
6. Family’s participation in FS program governance 0 1 2 3 4 5 6 7 8 9 10 N/A
7. Number of community leaders in area 0 1 2 3 4 5 6 7 8 9 10 N/A
8. Number of organized communities in the area 0 1 2 3 4 5 6 7 8 9 10 N/A
9. Cultural and recreational opportunities in the area 0 1 2 3 4 5 6 7 8 9 10 N/A
10. Cooperation, trust “we feeling” in the community 0 1 2 3 4 5 6 7 8 9 10 N/A
E. Overall Individual Functioning Not a Strength Moderate Strength Clear Strength
1. Individual’s skills, knowledge, and attitudes 0 1 2 3 4 5 6 7 8 9 10 N/A
2. Individual’s sense of support 0 1 2 3 4 5 6 7 8 9 10 N/A
3. Individual’s physical/mental health 0 1 2 3 4 5 6 7 8 9 10 N/A
4. Individual’s educational attainment 0 1 2 3 4 5 6 7 8 9 10 N/A
5. Individual’s leadership skills 0 1 2 3 4 5 6 7 8 9 10 N/A
6. Participation in community groups and activities 0 1 2 3 4 5 6 7 8 9 10 N/A
52
North Carolina Family Support Outcomes Scale (NCFSOS):
A User's Guide
Introduction
The North Carolina Family Support Outcomes Scale (NCFSOS) is an assessment tool for Family Support
programs begun under the federal government's Family Preservation / Family Support initiative of 1993. It is the
product of the Family Preservation / Family Support Evaluation Team. Although there is a wide array of Family
Support programs across the state, and therefore a wide array of different outcomes that these programs are
interested in measuring, we tried to address as many of the programs' stated outcome goals as possible in the
NCFSOS. All of these outcomes should be tied to the state goals and outcomes. Family Support literature helped
us in summarizing the individual items on the NCFSOS into four domains.
The NCFSOS will be included as part of North Carolina's statewide Family Support Management Information
System (MIS), an information system designed to track program data from all FS programs from across the
state. Since the NCFSOS was designed as the program outcomes part of the MIS, it is a global measure. Each
item addresses a very complex issue in a single global phrase. For instance, item B. I ("Parenting skills,
knowledge, and attitudes") addresses a range of possible outcome goals stated by parent education programs
across the state: increasing positive child discipline techniques, increasing parents' knowledge of appropriate
developmental behavior, improving parents' attitudes towards child-rearing and their children, and so on. All of
these outcome goals, each of which itself can be broken down into several factors or issues, have been integrated
into the global, general phrase "Parenting skills, knowledge, and attitudes." This global approach, which is
necessary to keep the MIS as brief as possible, necessarily results in a lack of precision or rigor within each
individual item. This lack of precision is the trade-off for making the MIS brief and manageable for both
workers and state evaluators.
The purposes of the NCFSOS are as follows:
  to provide before-and-after information about the families that receive family support services through the
FP / FS initiative;
  to enhance the programs' outcome goals by specifying changes or progress in child,parent, family, and
community functioning;
  to present a framework for addressing the strengths of each family for services planning and intervention;
  to provide a tool for family support workers and families to sit down and discuss the similarities and
differences in their ratings on the domains in the measure;
  to provide a uniform data base to complement the family tracking information system that will be created as
part of the FS evaluation.
The NC Family Support Outcomes Scale is organized around five broad domains intended to cover the range of
Family Support interventions. These domains are adopted from the literature on Family Support interventions
(especially Weiss & Jacobs,1988). The five domains are as follows:
  Overall Child Functioning
  Overall Parent Functioning
  Overall Family Functioning
  Overall Community Functioning
  Overall Individual Functioning
53
Instructions for completing the NCFSOS:
1. The NCFSOS is to be filled out by the Family Support Worker for families participating in Family Support
interventions.
2. The NCFSOS is to be completed at least twice, once before the intervention has begun (or soon after it has
begun), and once after it has ended (or soon before it ends).
3. The same two people--the same Family Support Worker and the same family member--should complete the
NCFSOS both before and after the intervention.
4. To complete the four versions of the NCFSOS, workers and family members will detach the appropriate
version from the NCFSOS packet and complete it as indicated. For most interventions, "N/A" will be a
frequently circled response. The NCFSOS is designed to be extremely broad -- to cover as much as
possible of what Family Support Programs in North Carolina are actually doing in their programs, and
to cover as many of the programs' stated outcomes as possible. Since it is so broad, we are not expecting
any single program to address all, or even very many, of these outcomes. Indeed, it may be that a
particular program addresses only one or two items, and the rest are "N/A" (Not Applicable). If that is
the case, complete the measure for those one or two items, and leave the rest of the items blank. As
noted in the instructions, blank items will be coded as "N/A" in the statewide data set.
5 .A note on the 0 - 10 scale: Another way to think about this scale, other than a range from Not a Strength to
Moderate Strength to Clear Strength, is to think of it in terms of percentages. Respondents might think of
the percent of time that each item is a strength. For instance, if a child's behavior is a strength about half the
time, respondents can circle "5'.
5. It is possible to use the NCFSOS more frequently than twice, to document progress or change over time in
more detail than a before-and-after assessment allows.
In an ongoing program, the NCFSOS should be completed within I - 2 weeks of a family's first contact with the
Family Support (FS) program, and then again within 1 - 2 weeks of a family's last contact. Since it is often
families who decide the duration of involvement in FS programs, however, programs may want to fill out the
NCFSOS periodically (i.e., biweekly, monthly, bimonthly) as seems appropriate given the intensity and / or
duration of each particular FS program. This way both workers and families would have an ongoing record of
the areas in which improvement is occurring, and the areas in which improvement is more challenging.
The NCFSOS will probably work less well for one-time or "one-shot" Family Support (FS) programs. In such
programs, the NCFSOS should not be used as a pre post or before-and-after measure. For one-time activities,
programs should use the single event reporting form.
By completing the NCFSOS on the same family over time, families, workers, administrators, and state
evaluators will have crucial information about the progress of individual families and of Family Support
programs as a whole.
Overall Meaning of Scores
The 10-point scale is explained below:
0-3 = Not a Strength: there are no positive characteristics in a particular item or overall domain that have a
positive effect on the family or community.
4-7 = Moderate Strength: there are positive but moderate characteristics in a particular item or overall domain
that have a strengthening effect on the family.
8-10 = Clear Strength: there are positive and strong characteristics in a particular item or overall domain that
have a strengthening effect on the family.
54
As noted above, another way to think about this scale, other than a range from Not a Strength to Moderate
Strength to Clear Strength, is to think of it in terms of percentages. A respondent might think of the percent of
time that each item is a strength. For instance, if a child's behavior is a strength about half the time, the
respondent could circle "5'.
Since the domain score represents the rater's overall assessment of each domain, it is conceivable that the ratings
on individual items may differ from the overall rating. It is the overall rating that will be tracked on the
statewide tracking system. The more detailed information gathered on the individual items are for local program
use and to assist families and workers track progress on a more detailed level than that represented in the
domain ratings.
Finally, the NCFSOS is structured to document critical elements of family functioning for the purposes
mentioned in the Introduction section. It is not intended to substitute for in-depth diagnostic evaluation of one or
more members of the family, the family as a whole, or the local community.
Guidelines for rating
It is important to keep in mind that two primary factors influence workers' ratings, both of which are legitimate
and appropriate: the rater's knowledge of the family, and professional judgment of the rater. Both factors make it
necessary to focus on intra-rater, rather than inter-rater reliability.
Definitions for Overall Domains and Individual Items
Specific definitions for each overall domain and individual item are not included in the user manual. This was a
purposeful decision. Based on our review of the family support literature and on our knowledge of the array of
family support interventions being implemented across the state, all four of the overall domains are potentially
relevant to families served through FS programs. However, according to particular FS programs, the definitions
for domains and individual items may vary according to program type, length of intervention, 'intensity' of
intervention, and so on. Further, the domains and items may need to be evaluated according to the specific
circumstances of individual families. Therefore, workers and families should assess domains and individual
items using definitions that are appropriate to the particular program and the particular family participating in
that program.
1. Before-and-After Comparison
To measure progress on outcomes over time, the first NCFSOS assessment (worker versions) will be compared
with the last assessment. Theoretically a family or person receiving Family Support (FS) services will find one
or more problem areas alleviated or eliminated. However, it is also conceivable that a family may still be
experiencing difficulties at the end of the FS intervention. This may be so not because the FS intervention has
failed, but because the full array of needed services is not available. In such instances the FS worker can
document and summarize these issues for service review and program development. Thus the before-and-after
comparison can heighten service accountability and yield important information about potential systemic
problems experienced by the family. Further, as noted above, the comparison of the first NCFSOS assessments
and the last ones will provide the worker, family, and agency administrators with critical information about the
progress of particular families and the FS program as a whole.
2. Rater Subjectivity
The NCFSOS is subjective in both the initial ratings and in the progress achieved during
subsequent ratings. It is extremely important that the raters provide their most honest and
accurate assessments. This information helps document not only families' strengths and
problems, but also the progress that can be reasonably achieved in a FS intervention.
55
Instructions for Completing the North Carolina Family Support Outcomes Scale (NCFSOS)
1. The NCFSOS is to be filled out by the Family Support Workers
2. The NCFSOS is to be completed at least twice, once before the intervention has begun (or soon
after it has begun), and once after it has ended (or soon before it ends).
3. The same two people -- the same Family Support Worker and the same family member -- should
complete the NCFSOS both before and after the intervention.
Who fills out the NCFSOS?
Family Support Worker (Both should be completed with Family)
4. For most interventions, "N/A" will be a frequently circled response. The NCFSOS is designed to be
extremely broad -- to cover as much as possible of what Family Support Programs in North Carolina are actually
doing in their programs, and to cover as many of the programs' stated outcomes as possible. Since it is so broad,
we are not expecting any single program to address all, or even very many, of these outcomes. Indeed, it may be
that a particular program addresses only one or two items, and the rest are "N/A" (Not Applicable). If that is the
case, complete the measure for those one or two items, and leave the rest of the items blank. As noted in the
instructions, blank items will be coded as "N/A" in the statewide data set. A note on the 0 - 10 scale: Another
way to think about this scale, other than a range from Not a Strength to Moderate Strength to Clear Strength, is
to think of it in terms of percentages. Respondents might think of the percent of time that each item is a strength.
For instance, if a child's behavior is a strength about half the time, respondents can circle "5'.
5. For group interventions (such as parenting classes, support groups, etc.), we do not expect the Family Support
Worker to complete the NCFSOS.
6. It is possible to use the NCFSOS more frequently than twice, to document progress or change over time in
more detail than a before-and-after assessment allows. To do this you must complete an "intake" assessment
scale. Please keep this sheet in your records, in case we need to contact you about something as we enter and
process the data.
Author:
Adolph Simmons, Jr.
Resource Development Team
325 N. Salisbury St.
Raleigh, NC 27610
56
Appendix H
The following questions are designed to help our Family Resource Center get a better idea of how we are serving you and
how we can improve. All answers will be kept strictly confidential, so please be honest in your answers and your
comments. Thank you for taking the time to answer these questions and for helping us improve the program.
What program and activities run by this program do you participate in? ___________________________
__________________________________________________________________________________________
What is your sex? What is your race or ethnic background?
Male Female African-American Caucasian Asian/Pacific Islander
American Indian Hispanic Other _____ _______
Do you have any children? Yes No If yes, how many currently live with you? _____
How long have you participated in the program? _____years _____months
How often do you participate in program activities? _______times a month
Please check the box that best describes your answer.
Strongly
Disagree
Disagree
Somewhat
Disagree
Undecided
Somewhat
Agree
Agree
Strongly
Agree
Not
Applicable
1. The people at this program care about me.
2. Parents make decisions about the program and its
plans for the future.
3. If the program does not offer what I need, staff
will help me find another way to get it.
4. I would recommend this program to another parent
in the community.
5. Every family is welcome at the program, no matter
what their beliefs or lifestyles are.
6. I have become better at advocating for my family
and making my concerns heard.
7. Parents help plan and organize activities and
programs that are useful for families.
8. Participation in program activities has helped me
become a better caregiver for my family.
9. Program staff acknowledge the things I do well.
10. When I have problems getting services I need for
my family, program staff help me figure out how
to get what I need.
11. Since becoming involved in the programs here, I
have become more involved in the community.
12. The services I get here have been a big help to me.
13. My family and I feel safe at the program.
14. Overall, I am satisfied with the services I have
received from this program.
  Please provide us with comments on how we can improve the Family Support Program that you participate in.
If you need additional space, please use the back of this paper.
North Carolina Family Support Programs
Client Satisfaction Survey