Putting North Carolina
Back to Work
2015 WIOA Annual Report
COMMERCE
2 | WIOA Annual Report PY 2015
Contents: Programs and Success Stories
GOVERNOR’S LETTER.........................................................................4
SECRETARY’S LETTER........................................................................5
NCWORKS INITIATIVE.........................................................................6
Overview...................................................................................................................6
NCWorks Certified Career Pathways.................................................................6
WIOA State Unified Plan.......................................................................................7
NCWorks Initiative Summary Infographic........................................................8
NCWORKS COMMISSION....................................................................9
Vision, Mission, Charge, and Guiding Principals.............................................9
NCWorks Commission Summary Infographic...............................................10
NCWORKS CAREER CENTERS...........................................................11
Job Seeker Services..............................................................................................11
Dislocated Workers.................................................................................................................11
Young Adults............................................................................................................................11
Veterans.....................................................................................................................................12
Business Services..................................................................................................13
Training Programs..................................................................................................................13
DIVISION OF WORKFORCE SOLUTIONS........................................14
Overview.................................................................................................................14
Workforce Development Boards......................................................................14
Agricultural Services............................................................................................14
NCWorks Apprenticeship...................................................................................14
NCWorks Training Center....................................................................................15
Rapid Response.....................................................................................................15
NCWorks Mobile Unit..........................................................................................16
Trade Adjustment Assistance............................................................................16
Worker Opportunity Tax Credit........................................................................16
JOB SEEKER SUCCESS STORIES......................................................17
BUSINESS SUCCESS STORIES.........................................................24
Contents
PROGRAMS AND SUCCESS STORIES3 | WIOA Annual Report PY 2015
Contents: Charts and Data
YOUTH NARRATIVE...........................................................................30
ADULT NARRATIVE.............................................................................31
DISLOCATED WORKER NARRATIVE..............................................32
WARN TABLES....................................................................................33
CUSTOMER SATISFACTION MEASURES.........................................34
PERFORMANCE MEASURE OUTCOME TABLES............................35
Local Workforce Development Boards..........................................................40
Contents
CHARTS AND DATA4 | WIOA Annual Report PY 2015
Governor’s Letter
Governor’s Letter
Pat McCrory, Governor of North Carolina
October 1, 2016
North Carolina was recently ranked No. 1 in the nation in workforce development. Our 2015 Workforce Innovation and Opportunity Act Annual Report highlights why North Carolina has earned top workforce honors.
We formed NCWorks in 2014 to build a collaborative system in which education and workforce partnered to connect talented job seekers to employers. We wanted to be responsive to the needs of businesses and provide individuals who wanted to work with access to the training they would need to secure employment. We have successfully turned unemployment centers into Career Centers and unemployment rates have now returned to pre-recession levels in North Carolina.
We are proud of the strides we have made toward putting people back to work and providing employers with a talented pool of workers. More businesses than ever are using their local NCWorks Career Centers to train and grow their workforces. Our workforce and education partners will continue to find new ways to serve.
You can learn more about our programs and read the stories of people and businesses who have benefitted from NCWorks in this report. If you are a citizen who needs a job or a business manager who needs to hire, I hope you will visit NCWorks.gov, find your nearest career center, and start your path to success today.
Pat McCrory
North Carolina Governor5 | WIOA Annual Report PY 2015
Secretary’s Letter
Secretary’s Letter
John E. Skvarla, III, North Carolina Secretary of Commerce
October 1, 2016
When businesses consider North Carolina, they typically ask about the skills and readiness of our workforce.
North Carolina’s economic prosperity depends on our ability to have well trained workers. We have continued to focus on closing the skills gap in order to help employers find the best talent.
Our team built relationships between education and workforce to ensure the training people receive is right for the job. Businesses are also helping in this development so we not only provide good customer service, but also respond to economic needs.
Our NCWorks Career Centers are connecting job seekers to employers. We are improving the skills of our workforce and responding to the needs of our businesses through our training programs, workshops and job fairs. You can read about our services and the clients who have successfully used them in this report.
North Carolina workers are ready to get the job done. We encourage you to learn more about NCWorks and why nothing compares to the people of our great state.
John E. Skavarla, III
North Carolina Secretary of Commerce6 | WIOA Annual Report PY 2015
The NCWorks initiative has one goal: to connect
talented job seekers to employers.
Launched in April 2014 by Governor Pat McCrory,
NCWorks is improving the coordination of workforce
services across the state among agencies, helping
to better serve the employers and people of North
Carolina. Its partners include the NC Division of
Workforce Solutions, the NC Community College
System, the Department of Health and Human
Services, and the Department of Public Instruction.
Under this initiative, workforce and education
agencies are strengthening their partnerships and
improving their customer service. Unemployment
offices have become NCWorks Career Centers.
The community colleges have strengthened their
Customized Training programs, the Department of
Public Instruction has helped more North Carolinians
prepare for employment through Career and
Technical Education, and Health and Human Services
is helping people overcome physical barriers to
employment through Vocational Rehabilitation.
NCWorks Certified Career Pathways
Career pathways are purposeful plans for education
and training that lead to knowledge and skill
acquisition and successful careers. Pathways are
one of the key activities to engaging industry and
ensuring the education and training pipeline is
aligned with the needs of businesses. The NCWorks
Commission established eight criteria for NCWorks
Certified Career Pathways that are necessary to
ensure pathways are comprehensive and support all
job seekers and students.
The certification process begins with a local team
comprised of K-12 and community college education
professionals, local workforce development
professionals, engaged employers, and other
local champions with a passion for training
North Carolina’s workforce. Engaged employers
lead pathway development by identifying skills,
credentials, and experiences needed to be
successful in these occupations. Education and
workforce partners use this information to craft
programs of study across all levels of education and
provide workforce services that offer individuals
the opportunity to gain the targeted skills,
credentials, and experiences. Once the team’s
pathway application meets all of the eight criteria,
the pathway is recommended to the NCWorks
Commission for final review and certification.
Currently, two career pathways have been certified
in North Carolina - in the Northeast region and
Cumberland County, including Fort Bragg,
respectively. Five additional pathways are in review
and are expected to be approved in fall 2016. Once
these pathways are approved, five of the State’s eight
prosperity zones will have at least one comprehensive,
NCWorks Certified Career Pathway. Two of the eight
zones will have multiple certified pathways.
NCWorks Initiative
NCWorks Initiative
NCWorks
Gerri Tryon, chair of the NCWorks Commission, congratulates
representatives of Cumberland County on the certification of
their Collision Repair and Refinishing Technology Pathway.
7 | WIOA Annual Report PY 2015 NCWorks Initiative
Regions interested in certifying a pathway or learning more about the pathway
criteria can visit the NCWorks Certified Career Pathways website. They can
also contact the NCWorks Certified Career Pathways team at ncworksccp@
nccommerce.com.
WIOA State Unified Plan
In PY 2015, these partners worked together to develop the WIOA State Unified
Plan. This comprehensive plan determines the four-year implementation of the
Act, and it was developed by NCWorks partners. The final version of the plan
was submitted by the Governor to the U.S. Department of Labor in March 2016.
8 | WIOA Annual Report PY 2015 NCWorks Initiative
6,250 people learned new skills through an apprenticeship!
NCWorks Career Centers served 130,622 job seekers last
year, providing them with access to training and ways to
strengthen their skills.
61 businesses received more than $453,000
through NCWorks grants to pay for the cost of
training their employees.
More than 1,500 workers got training through
an NCWorks grant awarded to their business.
$321,675,200 in tax credits were recieved by businesses
that hired veterans, former offenders,
and other populations.
When 83 companies faced closure,
Rapid Response helped them transition and helped their
employees find new jobs.
578 EMPLOYERS used apprenticeships to train workers.
15,965 BUSINESSES were served by an NCWorks Career Center.
762 PEOPLE learned new skills through On-the-Job Training.
NCWorks PY2015 By The Numbers
9 | WIOA Annual Report PY 2015
Mission
To ensure North Carolina has an innovative, relevant,
effective, and efficient workforce development
system that fosters adaptable, work-ready, skilled
talent to meet the current and future needs of
workers and businesses to achieve and sustain
economic prosperity.
Charge
The NCWorks Commission incorporates policies
and strategies that enable the State’s workforce to
compete in the current and future global economy.
The commission leads, builds partnerships, forms
alliances, and is accountable for strengthening
North Carolina’s innovative, relevant, effective, and
efficient workforce development system.
Guiding Principles
• Strategies will be developed locally, regionally,
and statewide to address the unique needs of
different areas of the State.
• Best practices will be identified and replicated
across North Carolina.
• The workforce system will be flexible and
adaptable to the changing needs of the economy
and the State.
• Strategies will focus on the needs of today’s
economy and developing talents for tomorrow’s
economy.
• The workforce system will focus on target
industries and career clusters.
NCWorks Commission
NCWorks Commission
The NCWorks Commission oversees the State’s
workforce development system, develops policy,
and advises the Governor, NC General Assembly,
State and local agencies, and businesses about how
to further strengthen the State’s workforce.
The commission is designated as the State’s
Workforce Development Board under the Workforce
Innovation and Opportunity Act (WIOA), or the
Opportunity Act. Led by businesses, the commission
includes representatives from the business
community, heads of State workforce agencies,
educators, community leaders, and representatives
from organized labor. All members are appointed by
the Governor.
In PY 2015, the NCWorks Commission realigned
its membership to fit new requirements in WIOA;
approved statewide criteria for NCWorks Certified
Career Pathways and started the process to certify
these pathways; approved the resolution supporting
the state’s goal that 67% of working-aged North
Carolinians will have education and training beyond
high school by 2025; and oversaw the development
of the four-year WIOA State Unified Plan, which was
submitted to the Department of Labor on behalf of
the Governor.
Vision
Growing the North Carolina economy by
strengthening the State’s workforce and connecting
employers to high quality employees.
The NCWorks Commission, with workforce representatives, tour
the aviation campus of Guilford Technical Community College.
10 | WIOA Annual Report PY 2015
NCWorks Commission
UniversitySystemCommerceCommunityCollegesK-12Health andHuman ServicesEngage · Recruit · Assess · Train · Connect NCWORKS COMMISSION
The NCWorks Commission oversees the workforce programs and services available through community colleges, public schools, and state agencies.11 | WIOA Annual Report PY 2015 NCWorks Career Centers
NCWorks Career Centers
Serving communities from Murphy to Manteo,
NCWorks Career Centers are connecting talented
job seekers to employers. Across the state, 80
career centers are providing people and employers
with the tools they need to succeed.
Job Seeker Services
Career centers work closely with individuals,
assessing their skills and determining the best
course of action for that person to find a job. Career
centers provide the following services to individuals,
free of charge:
• Career assessment and guidance
• Access to training and education programs
• Information about job fairs and workshops
• Information on the job market
• Assistance with searching for jobs
• Resume and cover letter preparation
• Practice interviewing for jobs
• Free computer and Internet access
• Help registering with and using NCWorks Online
In addition to the website, job seekers also have
access to the NCWorks mobile app. Clients can use
the app to find jobs in their geographic location.
In PY 2015, 130,622 individuals were served by
their local career centers, and 465,613 job seekers
registered for NCWorks Online.
Dislocated Workers
Dislocated workers are individuals who, through no
fault of their own, lost their jobs, have received notice
of a pending layoff, or who are no longer employed
because of natural disasters or economic conditions.
These individuals can receive help through their career
centers to get back to work.
In PY 2015, the State served 5,493 dislocated
workers through its career centers.
Young Adults
Traditional employment and youth development
programs teach participants how to maintain
positive relationships with responsible adults
and peers, explore opportunities for community
service, and develop leadership skills. As part of
the program, each young person will assess their
skills and participate in a program that’s designed to
address their individual needs.
In PY 2015, 5,072 young adults were served through
NCWorks, where they received these local services:
• Tutoring and study skills training
• Alternative secondary school
• Summer employment opportunities
• Paid and unpaid work experiences, including
internships and job shadowing
• Occupational skill training
NCWorks
CAREER CENTER
A career advisor provides job-search advice to individuals at the
NCWorks Career Center in Raleigh.
12 | WIOA Annual Report PY 2015
NCWorks Career Centers
•
Leadership development
•
Supportive services
•
Adult mentoring
•
Follow-up services
•
Comprehensive guidance and counseling
•
Financial literacy education
•
Entrepreneurial skills training
•
Labor market and employment information
•
Activities to help prepare for training and education
Participants must be between 14-24 and can be either in-school or out-of-school. In-school youth must be attending school, be between 14-21 years old, low-income and have one or more of the following characteristics:
•
Basic skills deficient
•
An English-language learner
•
Homeless/runaway/out-of-home placement/foster care/aged out of foster care
•
Subject to the juvenile or adult justice system
•
Pregnant or parenting
•
An individual with a disability
•
Require additional assistance to complete an educational program or to secure or hold employment.
WIOA focuses 75% of funds on out-of-school youth, who must not be attending any school, be between 16-24 years old and have one or more of the following characteristics:
•
A school dropout
•
Within age of compulsory school attendance, but has not attended school for at least the most recent complete school year calendar quarter
•
Recipient of a secondary school diploma or equivalent who is low-income and basic skills deficient or an English language learner
•
Subject to the juvenile or adult justice system
•
Homeless/runaway/foster care/aged out of foster care/out-of-home placement
•
Pregnant or parenting
•
An individual with a disability
•
A low-income individual who requires additional assistance to complete an educational program or to secure or hold employment
The State’s workforce development boards work with schools, businesses, community organizations, and other local partners to provide support and funding for local youth programs.
Veterans
Veterans are a crucial part of North Carolina’s workforce. These men and women learn skills during their service that make them invaluable to employers, and North Carolina wants to keep them in the state. To do that, NCWorks is connecting these individuals with jobs. In PY 2015, NCWorks Career Centers served more than 35,000 veterans and helped more than 10,000 former service members find jobs.
Veterans have access to all the services available to job seekers. Some vets may face additional barriers to employment, so career advisors work with those individuals to help them create a re-employment plan and provide them access to group and personal coaching sessions. Veterans receive these specialized services if they face one of the following barriers:
•
Disabilities
•
Homelessness
•
Unemployed for at least 27 weeks
•
Criminal background (released within the last 12 months)
•
No high school diploma or GED
•
Low income
•
Between 18-24 years old
Veterans received resume and interview help during a job fair at Fort Bragg.13 | WIOA Annual Report PY 2015
NCWorks Career Centers
Business Services
Career centers also work closely with local businesses to assess the needs of their workforce and provide them with the tools they need to find and hire qualified workers. The following services are available to employers, free of charge:
•
Job applicant screening and qualified candidate referrals
•
Valuable and up-to-date labor market facts and projections, such as wages
•
Information on tax credits for hiring particular groups of workers
•
Space to conduct job interviews
•
Help arranging job fairs
•
Workshops on employer-related subjects
•
Employee training resources
•
Layoff/closure prevention services for employers
•
Information about Federal Bonding (insurance for hiring at-risk workers)
Training Programs
Career centers also connect employers with opportunities to apply for training grants, helping to offset the costs of hiring and equipping workers.
The on-the-job training (OJT) grant allows participating employers to be reimbursed for a portion of the hired worker’s salary. As part of the program, the individual is trained for the job for which they are hired, and the employer has the option of retaining that worker after the OJT program is complete. In 2015, 762 people were trained through the OJT program.
NCWorks Incumbent Worker Training Grants are awarded to approved employers to reimburse them for the cost of training their employees. Businesses apply for the grant through their local workforce development board. In PY 2015, the State awarded grants to 61 businesses to train 1,503 employees. The grants totaled $453,000.14 | WIOA Annual Report PY 2015 Division of Workforce Solutions
Division of Workforce
Solutions
A part of NC Commerce, the Division of Workforce
Solutions is a proud member of the NCWorks
initiative. The division serves job seekers and
employers through 80 NCWorks Career Centers.
Working closely with local workforce development
boards, the division ensures that career centers
offer quality customer service to job seekers and
businesses, helping to reduce the skills gap that
prevents job retention and economic growth. The
division also offers services that help people find
work and assist employers with finding talented
workers, including tax credits to support hiring, help
setting up apprenticeships to train workers, and
grants to cover the cost of improving worker skills.
Workforce Development Boards
North Carolina has 23 workforce development boards
(WDBs), serving all 100 counties in the State. WDBs are
charged with planning, overseeing, and coordinating
local workforce initiatives. The boards also oversee the
NCWorks Career Centers in their areas.
Each board ensures that the local workforce
development system is market-driven and
responsive in meeting the needs of employers
and job seekers. Private sector participation and
leadership are important elements in the success
of the WDBs. Appointed by local elected officials,
WDBs are comprised of individuals representing
business and industry, economic development
agencies, community-based organizations,
educational agencies, vocational rehabilitation
agencies, organized labor, public assistance
agencies, and the public employment service. A
majority of the members and the chair represent
local area businesses.
Agricultural Services
The Agricultural Services unit provides
comprehensive employment and training services
to the farmworkers and growers comparable to the
general population. The unit also helps employers
meet their labor needs.
The unit registers farm labor contractors, relays
agricultural rules and regulations to employers,
conducts migrant housing consultations, and offers
a complaint system to clients. It conducts outreach
to farmworkers and provides technical assistance
to NCWorks Career Centers. It also processes
temporary agricultural (H2A) and non-agricultural
(H2B) certification requests, including testing
the labor market to determine the availability of
domestic workers. In PY 2015, it processed 278 H2A
job orders and 138 H2B job orders.
NCWorks Apprenticeship
NCWorks Apprenticeship helps employers develop
comprehensive training programs that enable them
to teach the skills of their business to participating
individuals. Apprenticeships combine on-the-job
learning with classroom instruction. Apprentices
are hired by the employer as part of the program
and earn wages while they learn. In PY 2015, 578
Commerce Secretary John Skvarla (left) and Will Collins
(speaking), assistant secretary of workforce, help open the
NCWorks Career Center in Clayton.
15 | WIOA Annual Report PY 2015
Division of Workforce Solutions
businesses used apprenticeship programs to train workers. More than 6,200 individuals registered for apprenticeships during that same year. Several industries in the State use apprenticeships to train workers, including the advanced manufacturing, bio technician, and law enforcement industries. Companies such as Duke Energy, Siemens, and Time Warner Cable have their own programs. Fort Bragg is one of the few military bases in the United States that uses apprenticeships to prepare outgoing soldiers to leave the U.S. Army. The base currently offers apprenticeships in more than 70 occupations.
NCWorks Training Center
The NCWorks Training Center provides high quality, easily accessible, and up-to-date staff development options for the State’s workforce system, serving 8,294 staff with 133 trainings in PY 2015. The Training Center’s primary training products include traditional classroom training, recorded and live webinars, interactive guided webinars, special events throughout the year, and an annual conference. Through comprehensive assessment of staff skill levels and training needs, the Training Center is implementing a plan to continually build staff skills, with an early emphasis on staff at the career centers and partner agencies.
These training programs are essential for career centers that need to excel in customer service, understand labor market information, and carry the official NCWorks brand. The Training Center is also focused on developing career advising skills that will further enhance the quality of services to the public, resulting in a more positive customer experience for job seekers and the development of stronger talent pipelines for employers in the state. The Career Development Facilitator curriculum is the foundation for this training, with 261 graduates in 8 classes during this year. The Training Center is planning to expand this valuable program and offer 14 classes to accommodate 490 workforce staff members.
Rapid Response
Rapid Response serves employers and workers facing layoffs, closures, and other business actions. This service is activated when an employer files a Worker Adjustment Retraining Notification notice with the state.
During PY 2015, Rapid Response responded to a total of 71 Worker Adjustment Retraining Notifications (WARN) from across the state that covered 10,684 workers. The unit also supported 12 company layoffs/closures that did not meet the WARN threshold but affected an additional 2,474 workers, for a combined total of 83 companies and 13,158 workers. More than half of the worker dislocations during the year were attributed to permanent facility/company closures.
The following industries experienced significant layoffs: truck and heavy equipment manufacturing, food and beverage processing and production, distribution and logistics, health care, retail, software systems, data management, business services and consulting firms, electronics, lighting, metal production, packing, and mortgage lending. Apparel, textiles, and furniture manufacturing experienced smaller job losses than in previous years. Government defense and non-government contracted areas, such as food service, janitorial, maintenance and transportation, experienced layoffs as the result of contract losses and terminations. These workers were rehired by newly contracted firms.
The Northwestern Piedmont Workforce Development Board received Rapid Response contingency funds from the State to help 467 dislocated workers affected by the closing of a large North Carolina brewery in predominately rural Rockingham County. The board used these funds to hire a full-time career counselor who worked at the facility to serve these transitioning workers, with the help of local career center and partner agency staff.
The unit also produces quarterly webinars for staff and partners to better serve dislocated workers, distributes an e-bulletin highlighting best practices, and provides technical assistance to workforce development boards during employee orientation sessions.
The North Carolina Triangle Apprenticeship Program welcomes the newest students to join its apprenticeship consortium.16 | WIOA Annual Report PY 2015
Division of Workforce Solutions
NCWorks Mobile Unit
The NCWorks Mobile Unit was deployed 36 times throughout the state to help with local rapid response efforts, community hiring events, resource fairs, poverty and homelessness initiatives, ex-offender, and veteran’s outreach programs. The mobile unit is widely used in helping job seekers, particularly dislocated workers, register with NCWorks Online.
Trade Adjustment Assistance
Trade Adjustment Assistance helps U.S. workers obtain the skills and credentials they need to return to work after having lost their jobs—or who are preparing to lose them—as a result of foreign trade. These benefits can include income support, training, a health coverage tax credit, travel reimbursement for job interviews, and relocation assistance. Affected workers can access their benefits after the approval of their petition, which can be initiated by the employer, a worker or group of workers, or a labor union official representing those workers. During PY 2015, the Division of Workforce Solutions notified 3,727 workers covered under 30 approved petitions of their eligibility for services and administered TAA program services to 593 of these trade-affected workers.
Work Opportunity Tax Credit
The federal Work Opportunity Tax Credit encourages employers to hire individuals who are qualified for open positions but face barriers to employment. Businesses can receive a one-time tax credit of $2,400-$9,600 for hiring a qualified job applicant; the amount varies, depending on the hire.
In PY 2015, the state processed 123,803 certifications that amounted to a tax savings for $321,675,200 for North Carolina’s employers. A national, North Carolina-based home improvement center, international retailer, and staffing firm were among the top three hiring companies, with the highest participation of employers located in Mecklenburg, Cumberland, and Wilkes counties. The top three occupations by numbers hired during the program year were sales and related jobs, production jobs, and office and administrative positions, with an average salary of $9.61 per hour.
To be eligible for the tax credit, employers must hire an individual from one of the following groups:
•
Veterans unemployed at least four weeks
•
Veterans with a service-connected disability
•
Recipients of Temporary Aid to Needy Families (TANF) or the Supplemental Nutrition Assistance Program (SNAP)
•
Former offenders
•
Vocational rehabilitation recipient
•
Recipients of long-term family assistance
The NCWorks Mobile Unit is deployed across North Carolina to bring job-seeker services to people who need them, as well as to meet the needs of the Rapid Response unit.17 | WIOA Annual Report PY 2015
Job Seeker Success Stories
Job Seeker
Success Stories
Every day, NCWorks Career Centers provide access to jobs and training to North Carolinians who need assistance gaining employment.
Some people needed help with writing their resume, updating their cover letter. Others need to know how to dress properly for a job interview, how to develop an “elevator pitch” for networking events, and how to get training to enter the career of their choice. They all have one thing in common: their career center gave them the tools they need to succeed.18 | WIOA Annual Report PY 2015
Job Seeker Success Stories
CeJae Briscoe
Capital Area Workforce Development Board
JOB SEEKER SUCCESS STORIES
When CeJae Briscoe helps a homeless veteran find a place to live, she’s doing more than her job—she’s helping others the way that many people cared for her.
Briscoe joined the U.S. Navy as an intelligence officer in 1998. Four years later, she transferred into transportation logistics with the U.S. Air Force. A mother of one at the time, Briscoe left the service when she realized her current job didn’t provide suitable daycare hours for her children.
Initially, she stayed with her childrens’ father but left him after the relationship turned abusive. For the first time in her life, Briscoe and her children stayed in a homeless shelter. Prior to that experience, she didn’t know such shelters existed.
“I had never heard of that before, because growing up, I didn’t have to worry about it,” she said.
After more than two months at the shelter, Briscoe enrolled in the University of Phoenix through the GI Bill, and there, she earned her bachelor’s in business administration and her master’s in criminal justice and administration. She took classes in real estate and helped to run a daycare program at an apartment complex. Still, she struggled to find a full-time job, and after she asked around at various support services, she learned about NCWorks.
Briscoe set up a meeting with one of her NCWorks Career Center’s veteran specialists, who are trained to assist vets with barriers to employment (such as homelessness). They helped her craft a resume that would grab the attention of employers, and Briscoe was surprised at what she learned during the process.
“They really did everything to help me with that,” she said. “It’s amazing, the things they came up with, because I would never have thought to do it that way.”
In addition to helping with her resume, the specialists regularly followed up with Briscoe to make sure her job search was going well and to see how else they could help her find employment.
“My specialist was always asking, ‘Hey, anything else I can do to help?’” she said. “He was very supportive. Often times, all people need is that support group.”
The support and advice paid off. Briscoe was hired by Passage Home, a non-profit organization devoted to helping people find homes. Tavenia Williams is the company’s veterans program director, and she and Briscoe have worked together to help homeless veterans find places to live. Williams describes Briscoe as a kindhearted person who will do what she can to help people in need.
“As far as the support she’s given to all programs, including the vets program to help us house our homeless veterans, she’s doing an excellent job,” Williams said.
Briscoe has already helped one veteran and one family find places to live. And she’s prepared to do the same for whomever walks through the door.
“I can pay forward the blessings people have given me and my children,” she said. “It always feels good to do that.”
“My specialist was very supportive. Often times, all people need is that support.”
CeJae Briscoe with the Raleigh NCWorks Career Center advisors who helped her find a job.19 | WIOA Annual Report PY 2015
Shan Chapman made a good impression on her career advisor when they first met in November 2015, and for good reason: she was determined to not let her past struggles get in the way of her present success. She was enthusiastic, communicated well, and was incredibly mature for a young adult. She has also suffered abuse as a child, but she didn’t want that experience to define her.
By the end of her first month, the youth program at Eastern Carolina Workforce Development Board helped place her in her first work experience with Tryon Palace. As the Jonkonnu program assistant, Chapman managed the inventory and maintenance of the periodic costumes and clothing, assisted the Jonkonnu director with scheduling and organizing dress rehearsals, engaged audiences in the history of Jonkonnu in North Carolina, and much more.
Chapman hit the ground running. She continued to max out her hours each week and constantly went above and beyond her duties at her job. In April 2016, she received an award from Tryon Palace for all of her hard work as a student employee—helping to fuel the energy that Chapman had first brought to the youth program. She continued to work hard until she graduated from high school in June.
“I wanted to work with the community, but I didn’t know where to start. WIOA helped me reach that goal.”
Job Seeker Success Stories
Shan Chapman
Eastern Carolina Workforce Development Board
JOB SEEKER SUCCESS STORIES
Following graduation, Chapman was hired by Tryon Palace as a historic interpreter. In this position she is responsible for interacting with, engaging, and educating visitors throughout Tryon Palace. These functions include leading guided tours for tour groups and the general public; facilitating self-paced tour experiences; conducting historic craft demonstrations; and at times, portraying historical figures from the past. Working as an historic interpreter is a huge honor, as she now represents Tryon Palace on a daily basis.
“I think WIOA is a helpful program,” she said. “I wanted to work with the community but didn’t know where to start and WIOA helped me reach that goal. I love it here and would love to tell others who want to work to join the WIOA program.”
Chapman plans to continue working at Tryon Palace through the fall and plans to enroll at Craven Community College in the spring.
Shan Chapman at her place of work.20 | WIOA Annual Report PY 2015
“Despite being fearful of failure, Elks earned a diploma in medical assisting in May 2016.”
Job Seeker Success Stories
Deborah Elks
JOB SEEKER SUCCESS STORIES
Deborah Elks has come a long way with the help of her NCWorks Career Center. Growing up with deafness in both ears, Elks was unable to do all things in the same way as other people, bullied by her peers, and hindered from performing well in school. When she was unable to finish high school, Elks earned her GED and completed a phlebotomy program.
Difficulty finding work as a phlebotomist eventually led Elks into researching other education options, and she was eventually referred to the NCWorks Career Center of Pamlico County. After eight years of working in phlebotomy, she quit her job because she couldn’t afford daycare for her three children. While she was searching for new jobs, Elks found that medical offices were hiring medical assistants instead of phlebotomists. After speaking with the director of the medical assisting program at Pamlico Community College, she knew that the program was for her but that she would require assistance with training.
That’s when she turned to the career center for help. Elks had worked with them before on developing a resume. This time, she would enroll in the Adult program to receive help with paying for tuition and books. She faced another obstacle when she was unable to use the standard stethoscope due to her hearing aids. Through the career center’s assistance, she bought an adaptive stethoscope—something that she would not have been able to finish her program without.
Despite being fearful of failure at the beginning of her training, Elks earned a diploma in medical assisting in May 2016 with a GPA of 3.75. Furthermore, she was inducted into the Phi Theta Kappa Honor Society. After receiving her diploma, Elks gained full-time employment as a medical assistant/front office clerk with NOVA Urgent Care in Bayboro, NC on June 10, 2016! She loves her job and couldn’t be happier with her work.
“I am setting a good example for my kids,” she said. “They have enjoyed watching me succeed.”
Deborah Elks at her place of business21 | WIOA Annual Report PY 2015
Job Seeker Success Stories
Stanley Kingsberry
Southeastern Workforce Development Board
JOB SEEKER SUCCESS STORIES
Stanley Kingsberry was working a normal shift when a life-changing idea hit him in the head—literally.
A mechanic for a small automotive shop in Fayetteville, Kingsberry was removing a fastener from a Volvo engine, and the piece fell and hit him hard enough to draw blood. That’s when Kingsberry came up with a simple idea: a magnetic wrench that would hold those loose parts in place. That way, mechanics could do their jobs safely and cut down on having to replace missing parts.
“Someone came up with a magnetic screwdriver, but how come no one thought about a magnetic wrench?” said Kingsberry, who currently lives in Sylva.
Kingsberry had personal support for his idea early on. His wife, a veteran of the U.S. Army, saw the potential for military applications. Fellow mechanics thought the wrench was a great idea. However, Kingsberry planned to finish school before he devoted more time to developing the wrench. He had moved to western North Carolina and started the Automotive Systems Technology program at Southwestern Community College. His secret got out, though, after he wrote about the wrench in an English paper and his professor told the school’s administration about his idea.
The president of Kingsberry’s community college invited him to speak to the Board of Trustees and connected him with Western Carolina University and Haywood Community College. Kingsberry recieved assistance for his educational training through his NCWorks Career Center. His school contacts also put him in touch with local economic developers and leaders in workforce development, including Southwestern Workforce Development Board, a partner in the NCWorks initiative. Susan Waldorf, a case manager for the workforce board, introduced Kingsberry to his current business partner: Bob Vitale, who had the equipment necessary to mass-produce the wrench. (Vitale also has used the On-the-Job Training program, available through NCWorks.)
Kingsberry is currently being assisted by the NCWorks Career Center in Jackson County, and he greatly appreciates all the help that Waldorf provided him.
“If I didn’t call her, she would call me and say, ‘What’s wrong?’ I told her I didn’t want to bug her. She said to call her every day,” he said. “Now, where can you go to find someone like that who wants you to be successful?”
The U.S. military is also interested in Kingsberry’s success, and U.S. senators Richard Burr and Thom Tillis have both met with Kingsberry regarding his patent. By holding bolts in place, the wrench could prevent mechanics from losing pieces in the ocean or the desert sand.
That help has paid off. Kingsberry in the process of completing his automotive systems program, and both he and Vitale are setting up their business. They’ve gained a lot of attention in their community, and they’re expanding their national reach, as well. Type the phrase “magnetic wrench” into Google, and their business is the first search result.
“My wrench can do all the same things their wrenches can do, but their wrenches can’t do what mine does: hold a fastener in place,” Kingsberry said. “It’s like having another set of hands.”
Stanley Kingsberry poses with his patented magnetic wrenches.22 | WIOA Annual Report PY 2015
Job Seeker Success Stories
Destiny Mader
Region C Workforce Development Board
JOB SEEKER SUCCESS STORIES
When Destiny Mader sought help of her NCWorks Career Center, she didn’t originally think she would ever need it for herself.
She had been trying to help her boyfriend, who was unemployed at the time and didn’t have any marketable experience or skills. But as she listened to the center staff explain the services that were available to him through the Youth program, Mader realized that they could help her, too. A homeless high school dropout, Mader had been so focused on helping someone else that she hadn’t thought about helping herself.
She enrolled in the advanced manufacturing certification class offered at the career center and was curious about what the 165-hour program would entail. The manufacturing certification focuses on the soft skills identified by area employers, including motivation, initiative, positive attitude, and teamwork. Mader did more than excel in the program. In addition to earning certifications in OSHA 10 Hour Safety, Microsoft Digital Literacy, Gold CRC, Workplace Computer Literacy and First Aid/CPR/AED, she also received the first 5+ end of course rating that goes to employers. Previously, the highest recommendation possible was a 5.
Since completing the manufacturing certification class, Mader quickly completed her high school equivalency and enrolled at McDowell Technical Community College in the business administration program.
Mader also been enrolled in the Youth program. With the financial and counseling support, she has been placed in a work experience program at the career center. There, she has cross trained in several positions—welcome, data entry, teaching, customer assistance, job search, etc. She has also worked with the community college, helping with the McDowell Fire Rescue College, processing American Heart Association certifications, and fulfilling other duties.
A weakness that Mader possesses and that the NCWorks Center is trying to correct is that she can’t be in five places at once. The Chamber of Commerce’s executive director has pleaded for the friendly and patient young adult to help at his office, and Mader admits that she wants to pursue more opportunities than time allows her to chase.
“Coming to the NCWorks Career Center has given me ‘shiny object syndrome’—there are so many opportunities out there and I just want to experience them all,” she said.
Mader’s boyfriend is enrolled in Welding at the community college and involved in a youth work experience with the U.S. Forest Service. Mader is continuing to pursue her business degree.
“Coming to the NCWorks Career Center has given me ‘shiny object syndrome’—there are so many opportunities out there and I just want to experience them all.”
Destiny Mader (right).23 | WIOA Annual Report PY 2015
Job Seeker Success Stories
Glenn Teleky
Northeastern Workforce Development Board
JOB SEEKER SUCCESS STORIES
After working in the HVAC field for 20 years, Glenn Teleky was unable to find work. He had been injured on the job with a company in Virginia and was let go after a period of extended recovery. His wife was unemployed, and his family was receiving public assistance. So when he sought the help of his NCWorks Career Center, he wanted to know one thing: could they help him find a job?
At the career center, Teleky worked with a career advisor to assess his skills and determined that he needed additional training and financial assistance to help him accomplish his goals. He decided to pursue a career in the trucking industry and was enrolled and approved for training at Carolina Trucking in Raleigh. Teleky successfully completed the training program and received his Class A CDL in October 2015.
After completing training, Teleky once again returned to the NCWorks Career Center in Chowan County to search for employment. Center staff assisted him with updating his resume and provided referrals to open positions. In October 2015, his career advisor found a full-time truck driver position at the Food Bank of the Albemarle. Teleky interviewed for the position, but he did not have all of the skills the company required. Working with the Northeastern Workforce Development Board, the Food Bank hired Teleky as part of the On-the-Job Training program, in which he worked as a driver and warehouse worker and earned $11.50/hour, not including benefits, health insurance, paid vacation, and sick leave.
Teleky successfully completed his OJT training in June 2016. His career center conducted a final evaluation of his skills and asked him for final comments. Teleky stated that he was pleased with his position, enjoyed the work and wanted to remain with the company. He once again expressed his appreciation for the assistance he received from the NCWorks Career Center.
“I appreciate and am pleasantly surprised that I was given the assistance that I needed to pursue a new career,” he said. “I would never have been able to complete my goals without WIOA assistance”.
“I appreciate that I was given the assistance that I needed to pursue a new career, I would never have been able to complete my goals without WIOA assistance.”
Glenn Teleky (right).24 | WIOA Annual Report PY 2015
Two
Lines
Business Success Stories
Business
Success Stories
North Carolina’s employers can’t succeed without access to
a talented pool of workers—and NCWorks Career Centers are
helping them overcome the skills gap and putting them on a
path to success.
Career centers help employers find the right people for the
jobs they need done through hiring events and pre-screening
services. They set up On-the-Job Training programs, so
businesses can teach new staff members how to do the job
they way they want it done. And businesses also recieve
financial help through NCWorks Incumbent Worker Training
Grants and the Work Opportunity Tax Credit.
Whatever the need, NCWorks Career Centers are helping
businesses find the workers they need to thrive.
25 | WIOA Annual Report PY 2015 Business Success Stories
Carolina Beach Apparel
Cape Fear Workforce Development Board
BUSINESS SUCCESS STORIES
When Carolina Beach Apparel wanted to take a risk
and grow its business, NCWorks Career Centers
were able to give them the boost they needed.
Based in Wilmington, the company produces
apparel for wholesale and retailers that includes
t-shirts, polo shirts, coffee mugs, and more. Carolina
Beach is owned by Mark Sblendorio and operated
with the help of his sons. So while he knew how to
satisfy his customers, he didn’t know of some of
the resources that were available to him that could
enable him to grow his business. That changed one
day when an NCWorks business consultant visited
his business park and scheduled a meeting with him.
During the meeting, the business consultant discussed
the On-the-Job Training program, in which an
employer hires an individual and teaches them how
to perform the responsibilities of that position. The
employer is reimbursed for a portion of that person’s
salary while they are enrolled in the program to help
offset the cost of training. It’s a good deal for both
the individual and the business—so much so that
Sblendorio couldn’t believe it existed.
“I literally took a double-take, like I couldn’t imagine
that this could be something that we could do,”
he said. “She started to describe it in appropriate,
thoughtful ways. I kind of interrupted her and said,
‘You’re going to reimburse me for hiring people if
I hire them for this program, and for how long?’ I
remember sitting there, incredulous.”
He wasn’t incredulous for long. His company and the
career center started pre-screening applicants who
could be hired through the OJT program, and soon
they found a veteran named Sharese Robertson,
who now runs the pre-press production shop.
They also took on another veteran to be a graphic
designer. Sblendorio believes that the qualities the
veterans learned in the military prepared them well
for the private-sector jobs in which they now thrive.
“They fit our requirements pretty well,” he said. “They
tend to be more physically up for the job, and there are
a lot of physical aspects to the job. A lot of them come
up with what I consider very good general trade skills.
They’re typically good with working with their hands
and following instruction and seeking clarity. They
seemed to shine through the process for us.”
The business is shining, too. By taking on new people,
Carolina Beach has increased its top-level growth
and can take on more orders. Its marketing and sales
efforts have grown the business significantly, and
the company is trying to keep pace with growth on a
production side. Carolina Beach was also recognized
as part of the Small Business Tour launched by NC
Commerce this summer. The tour is expected to
showcase how small businesses used NCWorks and
other government services to grow.
Sblendorio wouldn’t have taken on those risks without
the help and reimbursement he received from the OJT
program and his NCWorks business consultant.
“What the additions to the team have done in the
program and out of the program is, we keep getting
ourselves ready to scale to more,” Sblendorio said.
“That’s been part of our formula for success here—
taking the risk and jumping ahead on the investment
on production, whether it be salary, equipment,
space, what have you—and believing that we are
going to scale sales to it.”
Carolina Beach Apparel used the on-the-job training (OJT)
program to hire two veterans.
26 | WIOA Annual Report PY 2015 Business Success Stories
Catawba Valley Furniture
Academy
Western Piedmont Workforce Development Board
BUSINESS SUCCESS STORIES
The skills of a furniture maker have to be as strong
as a customer’s imagination.
Century Furniture has been one of Hickory’s furniture
producers for years, specializing in customized
orders on everything from sofas to bedroom sets
to bookshelves. When its customers place an order,
they might like the pre-existing pattern of a product
but need it to be longer, or taller, or with a different
frame. That means Century needs workers who can
do both basic tasks and fulfill custom orders. The
company, however, was struggling to find people who
were qualified to do that work.
“We were obviously having a difficult time in trying
to hire skilled workers in our upholstery factors,” said
Nina Greene, the human resources director for Century
Furniture. “Those individuals just were not out there.”
Century wasn’t alone. Lee Industries, Lexington Home
Brands, Sherrill Furniture, and Vanguard Furniture
also struggled to find people to join an industry that
many people—wrongly—believe to be dead. And
when the furniture industry is as big as it is in North
Carolina—the state has 3,000 such businesses and
a concentration of manufacturers that’s triple the
national average—it’s crucial that its members find the
talented workers they need to do business.
That’s where the local NCWorks Career Center came
in. With more than 80 locations across North Carolina,
NCWorks Career Centers connect job seekers
to employers by providing access to training for
individuals and delivering pre-screening and recruiting
services for businesses. All services are free of charge,
including the conversation the career center helped
facilitate between the five furniture companies to
figure out how to help them find qualified workers.
Through those discussions, the companies found
their answer in the Catawba Valley Furniture
Academy. With the help of Catawba Valley
Community College, the partners launched the
program in January 2014 to train students in basic
skills, such as furniture fundamentals, pattern
making, manual cutting, automated cutting, sewing,
introduction to upholstery, spring up, and inside and
outside upholstery. The community college agreed
to provide a 6,000-square-feet training space for
the program. Applicants would learn basic but
valuable skills and have a guaranteed job waiting for
them with one of the companies when they finished
the program. Since that time, the academy has had
106 enrollments and 67 graduates.
“We see it as a good opportunity for someone in the
furniture business to learn some rudimentary skills,”
said Thad Monroe, chief operating officer for
Sherrill Furniture.
The academy also helps these partners train the
students without cutting into their current production
schedules, something that many of them were
already working overtime to meet because they
didn’t have enough people to do the jobs. That’s why
Lee Furniture didn’t opt to establish its own academy
without the help of its current partners.
“We do some in-house training … but you’d have to
take someone off their job to train someone else
and you [already] have limited capacity,” said Angi
Houston, the human resources manager at Lee
Furniture. “Logistically, it was just smart to partner
with other companies.”
Members of the Catawba Valley Furniture Academy accept the
Governor’s Award of Distinction for an Outstanding Innovative
Partnership during the 2015 NCWorks Partnership Conference.
27 | WIOA Annual Report PY 2015
Business Success Stories
The academy’s founding partners aren’t the only businesses benefiting from having turned to NCWorks for help. In West Jefferson, GE Aviation recently partnered with NCWorks to find workers to support its planned expansion. NCWorks partners used a multi-step application screening process. High Country Workforce Development Board implemented a multi-faceted marketing strategy: a direct mailing to workers dislocated from other area manufacturers, newspaper and web advertising, local television and radio spots, and social media outreach. NCWorks Career Centers in the area provided personal outreach to job seekers, one-on-one assistance with applications and resumes, and hosted online skill assessments. The Human Resource Development program at Wilkes Community College held preparation workshops for candidates with tips on interviewing and insight into today’s manufacturing careers. And the NCWorks Customized Training program developed comprehensive pre- and post-hire training series and by leveraging funding from Golden Leaf a training center was set up providing the right environment to prepare new employees.
Within a few months after the initial meeting of GE Aviation and the NCWorks partners, the college hosted a successful hiring event, where almost 300 candidates were able to complete applications, speak with GE employees, and learn more about NCWorks.
“NCWorks has done a lot of great things for us,” said Kory Wilcox, human resource lead for GE Aviation. “They sat in strategy meetings at our site, and helped us decide how to most effectively find the right workforce to meet our needs.”
Other companies have teamed up to train candidates together, using different models. In 2015, Guilford and Alamance counties both celebrated the launch of apprenticeship consortiums, in which companies pooled their resources and shared the costs of training individuals. Those consortiums were developed with the help of NCWorks Apprenticeship.
“It’s an opportunity to grow your own talent, because even if you hire someone off the street, you still have to spend time training them,” said Barbara Gorman, learning and development specialist for GKN Driveline, a member of the Career Accelerator Program, an apprenticeship consortium that launched in 2015. “But when you do the apprenticeship program, you can grow them from the ground up so they have not only the industry knowledge, but also the book knowledge, to be successful in your organization.”
The Furniture Academy concept is gaining steam in other industries and parts of the state. In Catawba County, manufacturing companies are exploring using that model to find and train workers. Furniture manufacturers in Alamance County are interested in building an academy similar to the one in Catawba County. Not only does that show that the training model works, but it sends a powerful message: the furniture industry is alive and is a great place for a person to start their career.
“It’s been amazing,” McBrayer said. “When we first started talking about it, nobody in their wildest dreams ever thought this academy would take off in the positive manner that it has taken.”
Employers of all industries are encouraged to schedule a meeting with their NCWorks Career Center to learn more about no-cost recruiting services that can help them find the workers they need to succeed. Visit NCWorks.gov to connect with a career center.
“Nobody in their wildest dreams ever thought the academy would take off in this positive manner.”
Employees at the Catawba Valley Furniture Academy 28 | WIOA Annual Report PY 2015
Business Success Stories
Perigon, Inc.
Charlotte Works Workforce Development Board
BUSINESS SUCCESS STORIES
If you’re a client of Perigon International Inc., then you’re benefiting from the training the company recently implemented, thanks to a grant available through NCWorks.
The 33-year-old engineering and design firm builds virtual simulations of what various buildings and manufacturing plants can look like, so clients can see their source of operations before construction begins. That’s a huge way to save money for companies that want to ensure the building was designed properly and that its various features—pipes, for instance—doesn’t interfere with daily operations or hurt someone on the job.
To ensure it continues to serve its clients, the company recently applied for and received an NCWorks Incumbent Worker Training Grant (IWTG) in December 2015. The grant program provides up to $10,000 for employers to address skills gaps among existing workers and positively impact the company’s stability. The funding helped the company train its employees in 3-D modeling software, improving the skills of its workforce and expanding the services it can offer to clients.
“It allows us to keep our working staff sharp and ahead of the curve on the tools we need to compete and do it in a cost-effective and judicious manner,” said Dean Norwood, president and chief operating officer of Perigon.
Working with Charlotte Works—a member of the NCWorks initiative—Perigon has applied for and received three grants of nearly $29,000 over five years. Perigon has trained 17 employees in the use of various 3-D modeling software programs for plant piping, equipment, and steel models. The company also trained an employee in electrical power systems software and another earned a human resources certificate.
Harvey Mason, founder and chief executive officer of Perigon, said the training provided through the ITWG program boosts his company’s competitiveness. “We sell this to our customers. It’s important for them to see the value we bring to them because the quality of our time spent and our work is increased.” He noted that the models his engineers produce are used for processes such as determining clearances, precision fitting, and reducing material waste. He also appreciates the benefits the training offers to Perigon’s employees.
The grant also helped Perigon improve its retention rate. Roger Carithers, a design group leader who’s a 29-year veteran of Perigon and participated in all the training, compared the effect of the training on his job to trying to build a backyard shed.
Carithers also thinks the training has made him and his team more efficient and effective in their work, and can see long-lasting results.
“We’ve seen positive results from the training and want to go through more of it,” he said. “Our goal is to be the ones sharing technology with our clients, not the clients sharing it with us. We’ve become more valuable to the company and it’s given us the confidence to go out and be leaders in this industry.”
“Perigon team members have become more valuable to the company.”
Chris Averette, a piping designer at Perigon, demonstrates the 3-D modeling software he and his colleagues learned, thanks to a grant through NCWorks.29 | WIOA Annual Report PY 2015
these core values enhance the safety culture that
Thompson possesses.”
Screening applicants is one of the services career
centers provide to businesses at no charge. Career
centers can also provide referrals to companies if
they come across an individual whose skills meet
their requirements, arrange job fairs, and offer help
with NCWorks Online—the state’s official jobs portal.
Employers can also use the website to find a career
center in their area.
Of the people he interviewed, Bryant hired 17 of them,
and he’s gotten great reviews from clients on their
work ethic and performance. Typically, the company
will lose some of its staff when the shut-down periods
stop and the work load decreases. All of the new hires
have stayed with the company when that happened,
though, and Bryant intends to use his career center
again to find applicants in the future.
“We’ve actually discussed utilizing the NCWorks
Career Center in the future to assist us with meeting
our hiring needs,” Bryant said.
“Thompson Industrial
intends to use their
Career Center to find
future applicants.”
Business Success Stories
Thompson Industrial
Region Q Workforce Development Board
BUSINESS SUCCESS STORIES
Thompson Industrial Services recently needed to hire
several new staff members under a tight deadline.
Based out of Sumter, South Carolina, Thompson
Industrial Services has provided hydro-blasting,
vacuuming, chemical-cleaning and other specialty
services for industrial facilities for over 20 years.
Based on the nature of its business, the company’s
clients have a shut-down/outage minimum of one
time per year for maintenance and cleaning, the
latter of which is handled by Thompson. During
those periods, Thompson’s staff increases from 700
to 1,000, and it’s imperative that the people who join
the team are able to do the job well.
It’s also crucial for Thompson to fill those positions
quickly, because the company won’t be able to
meet its goals during those shut-down periods if it
can’t find qualified people. The office, based out of
Cofield, NC needed to hire at least 12 people within a
two-month timeframe.
“We were looking for a quick and efficient method
to increase our staffing to meet our hiring goal,” said
Darick Bryant, the general manager of Thompson
Industrial Services Division Office. “We have to get
them through screening and training process before
they are eligible to work in the field.”
Bryant turned to his local NCWorks Career Center
for help. The career center set up a hiring event
and marketed the occasion weeks in advance,
helping to provide a large pool of applicants for
the day. The career center staff pre-screened
applicants for the jobs available at Thompson and
made recommendations to Bryant on whom he
should interview, based on the criteria the company
required of its employees. Bryant then used the
space at the career center to talk with those
applicants. He spoke to 32 people during the event.
“For the most part,” he said, “they all met the
criteria.” Bryant also stated, “The core values of
Thompson Industrial Services are safety, quality
and integrity. Therefore it is vital to select quality
candidates for potential hiring that can adopt
30 | WIOA Annual Report PY 2015
WIA Programs Youth Narrative
North Carolina served 5,072 in-school and out-of-school young adults during PY 2015.
At a minimum, 75 percent of youth funds received by a local workforce area must be spent on out-of-school youth. In addition to receiving valuable exposure to mentoring, leadership development, tutoring, and other comprehensive services, youth often have the opportunity to participate in paid and nonpaid work experiences to include occupational skills training and other employment services. A young person’s work experiences are directly linked to his or her academic and occupational interests.
Cost Per Participant (Youth)
Program
Total Participants
Total Cost
Cost Per Participant
Youth
5,072
$24,339,100
$4,799
WIA Programs
YOUTH NARRATIVE31 | WIOA Annual Report PY 2015
WIA Programs Adult Narrative
In PY 2015, a total of 122,354 adults were served in the Adult program in North Carolina.
Eligible adults included individuals who were at least 18 years old, registered with the Selective Service, and needed training, help finding employment — or both. The program presents an opportunity for North Carolina workers and job seekers who want to increase their skills by earning industry-recognized credentials and/or completing education beyond high school. A special emphasis in North Carolina with its high military presence is to connect military occupations to existing skill demands, using work-based learning opportunities, and developing an integrated seamless system of services through a one-stop approach where service partners join together in the State’s career centers.
Adult Performance
Program Year
Entered
Employment Rate
Employment
Retention Rate
Average Earnings
in 6 Months
PY 2007
76.6%
85.8%
$11,634
PY 2008
76.7%
86.7%
$12,450
PY 2009
65.3%
84.7%
$11,715
PY 2010
62.8%
83.7%
$10,774
PY 2011
67.1%
84.1%
$11,014
PY 2012
70.9%
85.8%
$11,731
PY 2013
67.9%
86.2%
$11,726
PY 2014
61.4%
84.2%
$12,077
Performance Goals for
PY 2015
72.0%
87.5%
$11,750
PY 2015
65.0%
84.9%
$12,423
WIA Programs
ADULT NARRATIVE
Cost Per Participant (Adult)
Program
Total Participants
Total Cost
Cost Per Participant
Adult
122,354
$30,738,667
$25132 | WIOA Annual Report PY 2015
Dislocated Worker Performance
Program Year
Entered
Employment Rate
Employment
Retention Rate
Average Earnings
in 6 Months
PY 2007
83.8%
92.9%
$13,683
PY 2008
83.2%
91.3%
$12,450
PY 2009
74.4%
87.8%
$13,559
PY 2010
73.2%
89.4%
$14,093
PY 2011
77.2%
90.5%
$15,212
PY 2012
79.6%
90.8%
$14,992
PY 2013
80.3%
90.1%
$15,137
PY 2014
70.8%
90.7%
$14,716
Performance Goals for
PY 2015
80.7%
91%
$15,500
PY 2015
68.4%
87.8
$15,273
WIA Programs Dislocated Worker Narrative
In PY 2015, North Carolina served 5,493 dislocated workers in the Dislocated Worker program.
Using federal WIO Title I funds and other leveraged resources, the local workforce development areas support programs and activities that upgrade workers’ skills and reconnect dislocated workers to the workforce. Job seekers learned how to transition to another career by studying the skills required in that industry. The goal of these activities is to ensure communities have and maintain the technical expertise of workers to meet the job demands of new and existing businesses, thereby increasing employment, providing higher earnings, improving educational and occupational skills, and promoting a more competitive business market.
WIA Programs
DISLOCATED WORKER NARRATIVE
Cost Per Participant (Dislocated Worker)
Program
Total Participants
Total Cost
Cost Per Participant
Dislocated Worker
5,493
$21,148,530
$3,85033 | WIOA Annual Report PY 2015
WARN Tables
WIA Programs
WARN TABLES
WARN Notice Summary
1997 - 2016
Time
Period
# of WARN Notices
# of Employees Affected
97-98
110
16,905
98-99
140
22,610
99-00
108
15,110
00-01
163
27,806
01-02
203
28,172
02-03
184
24,378
03-04
129
21,479
04-05
121
16,059
05-06
117
16,465
06-07
119
18,028
WARN Notice Summary
1997 - 2016
Time
Period
# of WARN Notices
# of Employees Affected
07-08
117
15,366
08-09
175
25,126
09-10
80
7,683
10-11
76
8,186
11-12
142
9,437
12-13
83
9,619
13-14
64
7,597
14-15
67
7,561
15-16
71
10,684
TOTAL TO DATE
2,269
308,271
0
5000100001500020000250003000015-1614-1513-1412-1311-1210-1109-1008-0907-0806-0705-0604-0503-0402-0301-0200-0199-0098-9997-9834 | WIOA Annual Report PY 2015 Customer Satisfaction Measures
Customer Satisfaction
Measures
The Division polls registrants of NCWorks Online on a monthly basis, via e-mail,
to learn about their experiences with the state’s workforce system. By gathering
this feedback from clients, the Division hopes to better respond to its customers’
needs and continuously improve the services it offers, both in career centers and
online. With the enactment of the WIO, the State will review the survey results
and explore the development of measures related to customer satisfaction.
From January through December 2015, the division polled 322,043 registrants.
The survey results revealed that people are largely satisfied with the services
they’re receiving through NCWorks Career Centers and NCWorks Online. Of
the people surveyed, 83 percent used NCWorks Online to search for jobs, 73
percent said they found what they were looking for on the website, and 61
percent were either very satisfied or satisfied with the system. Of the people
who called an NCWorks Career Center, 64 percent spoke with a staff member
who was courteous and friendly; only 9 percent found the staff member whom
they spoke with to be unhelpful. Of the people who visited a career center, 82
percent of customers received the services they wanted, and 69 percent of them
were either satisfied or very satisfied with their experience with the center. When
asked if they would refer someone they knew to a career center, 85 percent said
they would.
35 | WIOA Annual Report PY 2015 Performance Measure Outcome Tables
Performance Measure
Outcome Tables
Table B: Adult Program Results
Reported Information Negotiated Performance Level Actual Performance Level
Entered Employment Rate 72.0% 65.0%
56,559
86,995
Employment Retention Rate 87.5% 84.9%
53,730
63,323
Average Earnings $11,750 $12,423
$667,062,488
53,696
Table C: Outcomes for Adult Special Populations
Reported
Information
Public Assistance
Recipients
Receiving Intensive
or Training Services
Veterans
Individuals With
Disabilities
Older
Individuals
Entered
Employment
Rate
66.6%
3,676
61.0%
4,147
42.6%
700
55.4%
8,997
5,517 6,804 1,644 16,242
Employment
Retention
Rate
83.3%
3,404
83.8%
3,472
73.5%
564
84.6%
7,834
4,086 4,145 767 9262
6 Months
Average
Earnings Rate
$9,932.8
$33,672,327
$15,082
$52,304,161
$10,345
$5,834,467
$13,310
$104,229,820
3,390 3,468 564 7,831
36 | WIOA Annual Report PY 2015
Performance Measure Outcome Tables
Table D: Other Outcome Information for the Adult Program
Reported
Information
Individuals Who Only Received Core Services
Individuals Who Received Only Core and Intensive Services
Individuals Who
Received Training
Services
Entered Employment Rate
63.5%
20,972
65.5%
33,727
75.2%
1,860
33,017
51,506
2,472
Employment Retention Rate
82.9%
24,293
86.4%
27,064
88.9%
2,373
29,314
31,340
2,669
6 Months Average Earnings Rate
$10,827
$263,012,617
$13,767
$372,552421
$13,443
$31,497,450
24,292
27,061
2,343
Table E: Dislocated Worker Program Results
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rate
80.7%
68.4%
8,409
12,292
Employment Retention Rate
91.0%
87.8%
6,561
7,477
Average Earnings
$15,500
$15,273
$100,005,394
6,548
Table F: Outcomes for Dislocated Worker Special Populations
Reported
Information
Veterans
Individuals with Disabilities
Older Individuals
Displaced Homemakers
Entered Employment Rate
66.1%
539
49.1%
78
57.9%
1,436
63.2%
36
815
159
2,479
57
Employment Retention Rate
86.3%
409
88.7%
55
83.4%
1,041
82.1%
23
474
62
1,249
28
6 Months Average Earnings Rate
$19,166
$7,819,757
$13,752
$756,333
$15,381
$15,995,750
$13,245
$304,625
408
55
1,040
2337 | WIOA Annual Report PY 2015
Performance Measure Outcome Tables
Table G: Other Outcome Information for the Dislocated Worker Program
Reported
Information
Individuals Who Received Only Core Services
Individuals Who Received Only Core and Intensive Services
Individuals Who Received Training Services
Entered Employment Rate
72.2%
1,033
65.7%
6,050
80.1%
1,326
1,430
9,206
1,656
Employment Retention Rate
87.1%
889
86.9%
4,359
91.1%
1,313
1,021
5,015
1,441
6 Months Average Earnings Rate
$13,036
$11,575,999
$15,437
$67,258,939
$16,247
$21,170,455
888
4,357
1,303
Table H.1: Youth (14 – 21) Program Results
Reported Information
Negotiated Performance Level
Actual Performance Level
Placement in Employment
or Education
64.1%
61.6%
1,404
2,279
Attainment of Degree
or Certificate
65.0%
50.9%
1,031
2,024
Literacy and Numeracy Gains
46.0%
42.1%
552
1,310
Table L: Other Reported Information
Reported
Information
12-Month
Employment
Retention Rate
12 Months Earnings Change (Adults & Older Youth)
or
12 Months Earnings
Replacement
(Dislocated Workers)
Placements in
Nontraditional
Employment
Wages At Entry Into Employment For Those Individuals Who Entered Employment
(Unsubsidized)
Entry Into Unsubsidized Employment Related to the Training Received of Those Who Completed Training Services
Adults
85.1%
45,742
$411
$22,103,346
0.1%
43
$5,117
$289,277,680
17.6%
327
53,774
53,733
56,559
56,536
1,860
Dislocated Workers
89.4%
4,784
$99
$73,124,911
0.3%
21
$6,171
$51,820,414
17.4%
231
5,350
73,635,658
8,409
8,398
1,326
Older
Youth
81.7%
566
$4,213
$2,801,909
2.8%
17
$2,876
$1,696,576
693
665
604
59038 | WIOA Annual Report PY 2015
Performance Measure Outcome Tables
Table M: Participation Levels
Total Participants Served
Total Exiters
Total Adult Customers
125,550
116,191
Total Adults
(self-service only)
3
3
WIA Adults
122,351
110,321
WIA Dislocated Workers
5,493
7,069
Total Youth (14 – 21)
5,072
2,381
Younger Youth (14-18)
2,826
1,387
Older Youth (19-21)
2,246
994
Out-of-School Youth
3,448
1,501
In-School Youth
1,624
880
Table N: Cost of Program Activities
Program Activity
Total Federal Spending
Local Adults
$30,738,667
Local Dislocated Workers
$21,148,530
Local Youth
$24,339,100
Rapid Response (up to 25%) Sec.134 (a)(2)(A)
$9,291,410
Statewide Required Activities (up to 15%) Sec.134(a)(2)(B)
$1,464,622
Program Activity Description
Statewide Allowable Activities
Sec.134(a)(3)
Capacity Building and Technical
Assistance
-
Incumbent Worker
-
Pilot/Demonstration
-
Option Initiatives
-
Other
-
Total of All Federal Spending Listed Above
$86,982,32939 | WIOA Annual Report PY 2015
Performance Measure Outcome Tables
Table P: Veteran Priority of Service
Total
Percent Served
Covered Entrants Who Reached the End of the Entry Period
8,095
Covered Entrants Who Received a Service During the Entry Period
8,091
100.0%
Covered Entrants Who Received a Staff-Assisted Service During the Entry Period
8,091
100%
Table Q: Veterans’ Outcomes by Special Populations
Reported
Information
Post 9/11/2001
Era Veterans
Post 9/11/2001 Era Veterans who Received at least Intensive Service
TAP Workshop Veterans
Entered Employment Rate
60.1%
1,762
58.5%
1,241
53.7%
559
2,930
2,123
1,041
Employment Retention Rate
82.4%
1,420
83.0%
862
79.6%
445
1,724
1,039
559
6 Months Average Earnings Rate
$14,529
$20,601,760
$15,997
$13,757,649
$14,812
$6,576,604
1,418
860
44440 | WIOA Annual Report PY 2015 Performance Measure Outcome Tables for Local WDBs
Performance Measure
Outcome Tables
LOCAL WORKFORCE DEVELOPMENT BOARDS
Cape Fear Workforce Development Board
Margie Parker, Director
1480 Harbour Drive
Wilmington, NC 28401
mparker@capefearcog.org | capefearcog.org
Table O: Local Performance, Cape Fear Workforce Development Board
Pender, New Hanover, Columbus, and Brunswick Counties
Local Area Name:
Cape Fear Workforce
Development Board (33)
Total Participants
Served
Adults 6,125
Dislocated Workers 280
Youth 324
ETA Assigned # 37120 Total Exiters
Adults 5,250
Dislocated Workers 326
Youth 108
Reported Information
Negotiated
Performance Level
Actual
Performance Level
Entered Employment Rates
Adults 72.0% 63.0%
Dislocated Workers 82.8% 64.0%
Retention Rates
Adults 87.5% 84.0%
Dislocated Workers 91.2% 86.0%
Average Earnings
Adults $11,750 $13,272
Dislocated Workers $13,500 $16,724
Placement in Employment or
Education
Youth (14 - 21) 64.1% 49.0%
Attainment of Degree or
Certificate
Youth (14 - 21) 60.1% 15.0%
Literacy or Numeracy Gains Youth (14 - 21) 36.0% 0.0%
Overall Status of Local Performance
Not Met Met Exceeded
X
41 | WIOA Annual Report PY 2015
Capital Area Workforce Development Board
Pat Sturdivant, Director
2321 Crabtree Blvd., Suite 200
Raleigh, NC 27604
pat.sturdivant@wakegov.com | capitalareancworks.com
Table O: Local Performance, Capital Area Workforce Development Board
Wake and Johnston Counties
Local Area Name:
Capital Area Workforce
Development Board (34)
Total Participants Served
Adults
9,379
Dislocated Workers
1,295
Youth
574
ETA Assigned# 37215
Total Exiters
Adults
6,951
Dislocated Workers
1,892
Youth
182
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
79.0%
65.0%
Dislocated Workers
88.3%
67.0%
Retention Rates
Adults
87.5%
87.0%
Dislocated Workers
91.0%
87.0%
Average Earnings
Adults
$13,338
$17,257
Dislocated Workers
$20,243
$18,829
Placement in Employment or Education
Youth (14 - 21)
70.0%
65.0%
Attainment of Degree or Certificate
Youth (14 - 21)
65.8%
47.0%
Literacy or Numeracy Gains
Youth (14 - 21)
50.0%
40.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs42 | WIOA Annual Report PY 2015
Centralina Workforce Development Board
David Hollars, Director
525 North Tryon Street, 12th Floor
Charlotte, NC 28202
dhollars@centralina.org | centralinaworks.com
Table O: Local Performance, Centralina Workforce Development Board
Union, Stanly, Lincoln, Iredell, Cabarrus, Anson, and Rowan Counties
Local Area Name:
Centralina Workforce
Development Board (36)
Total Participants Served
Adults
12,216
Dislocated Workers
447
Youth
188
ETA Assigned# 37225
Total Exiters
Adults
11,162
Dislocated Workers
453
Youth
96
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
67.4%
66.0%
Dislocated Workers
80.7%
73.0%
Retention Rates
Adults
82.5%
85.0%
Dislocated Workers
91.0%
91.0%
Average Earnings
Adults
$11,750
$13,374
Dislocated Workers
$15,500
$17,762
Placement in Employment or Education
Youth (14 - 21)
61.6%
77.0%
Attainment of Degree or Certificate
Youth (14 - 21)
60.0%
48.0%
Literacy or Numeracy Gains
Youth (14 - 21)
61.0%
49.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs43 | WIOA Annual Report PY 2015
Charlotte Works Workforce Development Board
Danielle Frazier, Director
1401 West Morehead Street Suite 100
Charlotte, NC 28208
dfrazier@charlotteworks.com
Table O: Local Performance, Charlotte Works Workforce Development Board
Mecklenburg County
Local Area Name:
Charlotte Works Workforce
Development Board (37)
Total Participants Served
Adults
9,479
Dislocated Workers
464
Youth
464
ETA Assigned# 37045
Total Exiters
Adults
9,191
Dislocated Workers
344
Youth
270
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
74.0%
69.0%
Dislocated Workers
80.7%
80.0%
Retention Rates
Adults
90.0%
88.0%
Dislocated Workers
91.0%
92.0%
Average Earnings
Adults
$14,500
$16,473
Dislocated Workers
$19,962
$18,572
Placement in Employment or Education
Youth (14 - 21)
60.0%
68.0%
Attainment of Degree or Certificate
Youth (14 - 21)
65.0%
57.0%
Literacy or Numeracy Gains
Youth (14 - 21)
72.0%
61.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs44 | WIOA Annual Report PY 2015
Cumberland County
Workforce Development Board
James Lott, Director
P.O. Box 1829
410 Ray Avenue
Fayetteville, NC 28302
lottj@faytechcc.edu
Table O: Local Performance, Cumberland County Workforce Development Board
Cumberland County
Local Area Name:
Cumberland County Workforce
Development Board (62)
Total Participants Served
Adults
7,006
Dislocated Workers
253
Youth
232
ETA Assigned# 37015
Total Exiters
Adults
6,773
Dislocated Workers
141
Youth
122
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
60.0%
59.0%
Dislocated Workers
77.4%
77.0%
Retention Rates
Adults
87.5%
81.0%
Dislocated Workers
91.0%
87.0%
Average Earnings
Adults
$11,750
$11,380
Dislocated Workers
$13,406
$14,127
Placement in Employment or Education
Youth (14 - 21)
56.6%
46.0%
Attainment of Degree or Certificate
Youth (14 - 21)
58.0%
45.0%
Literacy or Numeracy Gains
Youth (14 - 21)
43.0%
30.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs45 | WIOA Annual Report PY 2015
DavidsonWorks Workforce Development Board
Pam Walton, Director
P.O. Box 1067
555 West Center Street Extension
Lexington, NC 27293-1067
Pam.Walton@davidsoncountync.gov | davidsonworks.org
Table O: Local Performance, DavidsonWorks Workforce Development Board
Davidson County
Local Area Name:
DavidsonWorks Workforce
Development Board (39)
Total Participants Served
Adults
2,196
Dislocated Workers
52
Youth
110
ETA Assigned# 37020
Total Exiters
Adults
2,181
Dislocated Workers
51
Youth
49
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
80.3%
60.0%
Dislocated Workers
90.4%
75.0%
Retention Rates
Adults
90.0%
84.0%
Dislocated Workers
93.0%
89.0%
Average Earnings
Adults
$13,140
$11,361
Dislocated Workers
$15,500
$16,889
Placement in Employment or Education
Youth (14 - 21)
56.0%
63.0%
Attainment of Degree or Certificate
Youth (14 - 21)
58.0%
42.0%
Literacy or Numeracy Gains
Youth (14 - 21)
63.0%
70.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs46 | WIOA Annual Report PY 2015
Durham Workforce Development Board
Esther Coleman, Director
807 East Main Street, Suite 5-100
Durham, NC 27701
esther.coleman@durhamnc.gov
Table O: Local Performance, Durham Workforce Development Board
Durham County
Local Area Name:
Durham Workforce
Development Board (35)
Total Participants Served
Adults
2,422
Dislocated Workers
307
Youth
111
ETA Assigned# 37140
Total Exiters
Adults
2,931
Dislocated Workers
188
Youth
33
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
78.0%
69.0%
Dislocated Workers
82.1%
83.0%
Retention Rates
Adults
87.5%
89.0%
Dislocated Workers
91.0%
91.0%
Average Earnings
Adults
$13,600
$15,663
Dislocated Workers
$16,500
$16,548
Placement in Employment or Education
Youth (14 - 21)
70.0%
63.0%
Attainment of Degree or Certificate
Youth (14 - 21)
65.0%
54.0%
Literacy or Numeracy Gains
Youth (14 - 21)
50.0%
41.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs47 | WIOA Annual Report PY 2015
Eastern Carolina Workforce Development Board
Tammy Childers, Director
1341 S. Glenburnie Road
New Bern, NC 28562
childers@ecwdb.org | ecwdb.org
Table O: Local Performance, Eastern Carolina Workforce Development Board
Pamlico, Lenoir, Jones, Greene, Duplin, Craven, Carteret, Onslow, and Wayne Counties
Local Area Name:
Eastern Carolina Workforce
Development Board (40)
Total Participants Served
Adults
7,076
Dislocated Workers
263
Youth
299
ETA Assigned# 37125
Total Exiters
Adults
5,932
Dislocated Workers
239
Youth
194
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
72.0%
62.0%
Dislocated Workers
78.8%
69.0%
Retention Rates
Adults
91.1%
82.0%
Dislocated Workers
93.1%
89.0%
Average Earnings
Adults
$11,750
$11,195
Dislocated Workers
$13,905
$13,114
Placement in Employment or Education
Youth (14 - 21)
64.1%
49.0%
Attainment of Degree or Certificate
Youth (14 - 21)
70.7%
47.0%
Literacy or Numeracy Gains
Youth (14 - 21)
46.0%
44.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs48 | WIOA Annual Report PY 2015
Gaston County Workforce Development Board
Angela Karchmer, Director
330 N. Marietta Street
Gastonia, NC 28052a
angela.karchmer@co.gaston.nc.us | gastonworks.com
Table O: Local Performance, Gaston County Workforce Development Board
Gaston County
Local Area Name:
Gaston County Workforce
Development Board (41)
Total Participants Served
Adults
3,965
Dislocated Workers
95
Youth
99
ETA Assigned# 37035
Total Exiters
Adults
3,049
Dislocated Workers
221
Youth
23
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
80.0%
68.0%
Dislocated Workers
80.7%
66.0%
Retention Rates
Adults
90.7%
88.0%
Dislocated Workers
95.4%
86.0%
Average Earnings
Adults
$11,750
$13,498
Dislocated Workers
$17,500
$13,916
Placement in Employment or Education
Youth (14 - 21)
57.0%
50.0%
Attainment of Degree or Certificate
Youth (14 - 21)
62.4%
48.0%
Literacy or Numeracy Gains
Youth (14 - 21)
36.9%
27.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs49 | WIOA Annual Report PY 2015
Guilford County Workforce Development Board
Lillian Plummer, Director
342 North Elm Street
Greensboro, NC 27401
lillian.plummer@greensboro-nc.gov | guilfordjoblink.com
Table O: Local Performance, Guilford County Workforce Development Board
Guilford County
Local Area Name:
Guilford County Workforce Development Board (42)
Total Participants Served
Adults
9,116
Dislocated Workers
485
Youth
380
ETA Assigned# 37040
Total Exiters
Adults
7,361
Dislocated Workers
1,629
Youth
157
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
75.0%
66.0%
Dislocated Workers
83.0%
65.0%
Retention Rates
Adults
87.5%
87.0%
Dislocated Workers
92.0%
88.0%
Average Earnings
Adults
$13,445
$11,187
Dislocated Workers
$16,900
$13,471
Placement in Employment or Education
Youth (14 - 21)
71.7%
62.0%
Attainment of Degree or Certificate
Youth (14 - 21)
72.0%
50.0%
Literacy or Numeracy Gains
Youth (14 - 21)
40.0%
26.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs50 | WIOA Annual Report PY 2015
High Country Workforce Development Board
Keith Deveraux, Director
468 New Market Blvd.
Boone, NC 28607
keith.deveraux@highcountrywdb.com | highcountrywdb.com
Table O: Local Performance, High Country Workforce Development Board
Yancey, Mitchel, Avery, Ashe, Alleghany, Watauga, and Wilkes Counties
Local Area Name:
High Country Workforce
Development Board (49)
Total Participants Served
Adults
2,255
Dislocated Workers
94
Youth
143
ETA Assigned# 37080
Total Exiters
Adults
2,242
Dislocated Workers
65
Youth
50
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
72.0%
64.0%
Dislocated Workers
82.0%
82.0%
Retention Rates
Adults
90.0%
86.0%
Dislocated Workers
94.3%
94.0%
Average Earnings
Adults
$13,000
$11,461
Dislocated Workers
$14,000
$14,604
Placement in Employment or Education
Youth (14 - 21)
72.0%
47.0%
Attainment of Degree or Certificate
Youth (14 - 21)
65.0%
66.0%
Literacy or Numeracy Gains
Youth (14 - 21)
67.0%
44.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs51 | WIOA Annual Report PY 2015
Table O: Local Performance, Kerr-Tar Workforce Development Board
Caswell, Vance, Warren, Person, Granville, and Franklin Counties
Local Area Name:
Kerr-Tar Workforce
Development Board (43)
Total Participants Served
Adults
1,410
Dislocated Workers
220
Youth
126
ETA Assigned# 37195
Total Exiters
Adults
1,341
Dislocated Workers
231
Youth
53
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
77.0%
64.0%
Dislocated Workers
85.0%
67.0%
Retention Rates
Adults
87.5%
84.0%
Dislocated Workers
91.0%
84.0%
Average Earnings
Adults
$12,201
$12,219
Dislocated Workers
$14,808
$13,941
Placement in Employment or Education
Youth (14 - 21)
70.0%
76.0%
Attainment of Degree or Certificate
Youth (14 - 21)
60.0%
53.0%
Literacy or Numeracy Gains
Youth (14 - 21)
62.0%
55.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Kerr-Tar Workforce Development Board
Vincent Gilreath, Director
P.O. Box 709
1724 Graham Avenue
Henderson, NC 27536
vgilreath@kerrtarcog.org
Person
VanceGranvilleCaswellWarrenFranklin
Performance Measure Outcome Tables for Local WDBs52 | WIOA Annual Report PY 2015
Lumber River Workforce Development Board
Blondell McIntyre, Director
30 CJ Walker Road, COMtech Park
Pembroke, NC 28372
blondell.mcintyre@lrcog.org | lumberriverwdb.org
Table O: Local Performance, Lumber River Workforce Development Board
Scotland, Hoke, Bladen, Robeson, and Richmond Counties
Local Area Name:
Lumber River Workforce
Development Board (44)
Total Participants Served
Adults
2,457
Dislocated Workers
153
Youth
225
ETA Assigned# 37250
Total Exiters
Adults
2,033
Dislocated Workers
173
Youth
165
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
68.0%
61.0%
Dislocated Workers
73.0%
69.0%
Retention Rates
Adults
87.5%
82.0%
Dislocated Workers
91.0%
89.0%
Average Earnings
Adults
$12,787
$10,897
Dislocated Workers
$13,553
$11,860
Placement in Employment or Education
Youth (14 - 21)
68.0%
66.0%
Attainment of Degree or Certificate
Youth (14 - 21)
70.6%
58.0%
Literacy or Numeracy Gains
Youth (14 - 21)
58.0%
63.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs53 | WIOA Annual Report PY 2015
Mountain Area Workforce Development Board
Nathan Ramsey, Director
339 New Leicester Highway, Suite 140
Asheville, NC 28802
nathan@landofsky.org | mountainareaworks.org
Table O: Local Performance, Mountain Area Workforce Development Board
Transylvania, Madison, Henderson, and Buncome Counties
Local Area Name:
Mountain Area Workforce
Development Board (61)
Total Participants Served
Adults
3,819
Dislocated Workers
65
Youth
263
ETA Assigned# 37190
Total Exiters
Adults
3,573
Dislocated Workers
37
Youth
154
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
85.0%
66.0%
Dislocated Workers
87.4%
87.0%
Retention Rates
Adults
90.5%
83.0%
Dislocated Workers
92.2%
89.0%
Average Earnings
Adults
$11,000
$12,694
Dislocated Workers
$14,500
$14,658
Placement in Employment or Education
Youth (14 - 21)
72.6%
68.0%
Attainment of Degree or Certificate
Youth (14 - 21)
75.9%
86.0%
Literacy or Numeracy Gains
Youth (14 - 21)
39.9%
23.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs54 | WIOA Annual Report PY 2015
Northeastern Workforce Development Board
David Whitmer, Interim Director
512 South Church Street
P.O. Box 646
Hertford, NC 27944
dwhitmer@albemarlecommission.orgn | nwdbworks.org
Table O: Local Performance, Northeastern Workforce Development Board
Camden, Chowan, Currituck, Dare, Hyde, Gates, Pasquotank, Perquimans, Tyrrell, and Washington Counties
Local Area Name:
Northeastern Workforce
Development Board (59)
Total Participants Served
Adults
4,185
Dislocated Workers
55
Youth
90
ETA Assigned# 37130
Total Exiters
Adults
3,802
Dislocated Workers
33
Youth
45
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
72.0%
70.0%
Dislocated Workers
77.1%
78.0%
Retention Rates
Adults
87.5%
87.0%
Dislocated Workers
88.0%
85.0%
Average Earnings
Adults
$11,000
$12,023
Dislocated Workers
$15,500
$11,859
Placement in Employment or Education
Youth (14 - 21)
66.3%
61.0%
Attainment of Degree or Certificate
Youth (14 - 21)
71.0%
70.0%
Literacy or Numeracy Gains
Youth (14 - 21)
31.0%
14.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Hy
deTyrrellWashingtonChowanGatesDareCurrituckCamdenPerquimansPasquotank
Performance Measure Outcome Tables for Local WDBs55 | WIOA Annual Report PY 2015
Northwest Piedmont Workforce
Development Board
William Pass, Director
1398 Carrollton Crossing Drive
Kernersville, NC 27284
wpass@nwpcog.org | ptrc.org
Table O: Local Performance, Northwest Piedmont Workforce Development Board
Rockingham, Yadkin, Surry, Stokes, Forsyth, and Davie Counties
Local Area Name:
Northwest Piedmont Workforce
Development Board (47)
Total Participants Served
Adults
5,799
Dislocated Workers
158
Youth
292
ETA Assigned# 37235
Total Exiters
Adults
5,612
Dislocated Workers
231
Youth
91
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
72.0%
65.0%
Dislocated Workers
80.7%
70.0%
Retention Rates
Adults
87.5%
87.0%
Dislocated Workers
91.0%
87.0%
Average Earnings
Adults
$11,750
$12,778
Dislocated Workers
$15,591
$12,900
Placement in Employment or Education
Youth (14 - 21)
73.0%
68.0%
Attainment of Degree or Certificate
Youth (14 - 21)
65.0%
67.0%
Literacy or Numeracy Gains
Youth (14 - 21)
40.0%
33.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs56 | WIOA Annual Report PY 2015
Regional Partnership
Workforce Development Board
Kathy Slovak, Director
P.O. Box 1883
221 South Fayetteville Street
Asheboro, NC 27204
KSlovak@regionalcs.org | regionalpartnershipwdb.org
Table O: Local Performance, Regional Partnership Workforce Development Board
Alamance, Montgomery, Moore, Orange, and Randolph Counties
Local Area Name:
Regional Partnership Workforce
Development Board (54)
Total Participants Served
Adults
4,599
Dislocated Workers
153
Youth
168
ETA Assigned# 37240
Total Exiters
Adults
4,024
Dislocated Workers
163
Youth
75
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
72.0%
62.0%
Dislocated Workers
83.0%
72.0%
Retention Rates
Adults
87.5%
85.0%
Dislocated Workers
91.0%
91.0%
Average Earnings
Adults
$11,758
$11,579
Dislocated Workers
$15,833
$14,541
Placement in Employment or Education
Youth (14 - 21)
72.0%
73.0%
Attainment of Degree or Certificate
Youth (14 - 21)
60.0%
54.0%
Literacy or Numeracy Gains
Youth (14 - 21)
77.0%
58.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs57 | WIOA Annual Report PY 2015
Region C Workforce Development Board
Diane Hodge, Interim Director
P.O. Box 841
111 West Court Street
Rutherfordton, NC 28139
dhodge@regionc.org
Table O: Local Performance, Region C Workforce Development Board
Rutherford, McDowell, Cleveland, and Polk Counties
Local Area Name:
Region C Workforce
Development Board (48)
Total Participants Served
Adults
6,180
Dislocated Workers
130
Youth
108
ETA Assigned# 37075
Total Exiters
Adults
5,764
Dislocated Workers
183
Youth
43
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
74.7%
65.0%
Dislocated Workers
80.7%
72.0%
Retention Rates
Adults
80.2%
85.0%
Dislocated Workers
91.0%
84.0%
Average Earnings
Adults
$12,500
$11,407
Dislocated Workers
$14,889
$13,152
Placement in Employment or Education
Youth (14 - 21)
80.0%
78.0%
Attainment of Degree or Certificate
Youth (14 - 21)
73.0%
79.0%
Literacy or Numeracy Gains
Youth (14 - 21)
32.0%
82.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs58 | WIOA Annual Report PY 2015
Region Q Workforce Development Board
Jennie Bowen, Director
1385 John Small Avenue
Washington, NC 27889
jbowen@mideastcom.org | regionqwdb.org
Table O: Local Performance, Region Q Workforce Development Board
Pitt, Martin, Bertie, Beaufort, and Hertford Counties
Local Area Name:
Region Q Workforce
Development Board (49)
Total Participants Served
Adults
4,473
Dislocated Workers
88
Youth
211
ETA Assigned# 37160
Total Exiters
Adults
4,025
Dislocated Workers
125
Youth
89
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
82.5%
64.0%
Dislocated Workers
90.0%
70.0%
Retention Rates
Adults
92.5%
86.0%
Dislocated Workers
93.0%
90.0%
Average Earnings
Adults
$12,800
$10,839
Dislocated Workers
$15,500
$13,779
Placement in Employment or Education
Youth (14 - 21)
74.2%
85.0%
Attainment of Degree or Certificate
Youth (14 - 21)
55.0%
56.0%
Literacy or Numeracy Gains
Youth (14 - 21)
37.0%
46.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Pitt
BeaufortMartinHertfordBertie
Performance Measure Outcome Tables for Local WDBs59 | WIOA Annual Report PY 2015
Southwestern Workforce Development Board
Todd Douglas, Director
125 Bonnie Lane
Sylva, NC 28779
todd@regiona.org | regiona.org
Table O: Local Performance, Southwestern Workforce Development Board
Swain, Jackson, Clay, Cherokee, Graham, Haywood, and Macon Counties
Local Area Name:
Southwestern Workforce
Development Board (55)
Total Participants Served
Adults
2,112
Dislocated Workers
59
Youth
92
ETA Assigned# 37065
Total Exiters
Adults
2,057
Dislocated Workers
30
Youth
52
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
75.0%
69.0%
Dislocated Workers
83.4%
81.0%
Retention Rates
Adults
84.8%
84.0%
Dislocated Workers
92.6%
84.0%
Average Earnings
Adults
$11,750
$12,105
Dislocated Workers
$13,500
$12,272
Placement in Employment or Education
Youth (14 - 21)
67.5%
58.0%
Attainment of Degree or Certificate
Youth (14 - 21)
83.7%
37.0%
Literacy or Numeracy Gains
Youth (14 - 21)
57.0%
42.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBs60 | WIOA Annual Report PY 2015
Triangle South Workforce Development Board
Rosalind McNeill Cross, Director
1105 Kelly Drive
Sanford, NC 27330
rcross@cccc.edu
Performance Measure Outcome Tables for Local WDBs
Table O: Local Performance, Triangle South Workforce Development Board
Sampson, Lee, Chatham, and Harnett Counties
Local Area Name:
Triangle South Workforce
Development Board (51)
Total Participants Served
Adults
9,114
Dislocated Workers
46
Youth
288
ETA Assigned# 37105
Total Exiters
Adults
8,616
Dislocated Workers
119
Youth
185
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
78.9%
66.0%
Dislocated Workers
84.0%
68.0%
Retention Rates
Adults
82.4%
83.0%
Dislocated Workers
93.9%
86.0%
Average Earnings
Adults
$10,875
$10,049
Dislocated Workers
$15,747
$12,785
Placement in Employment or Education
Youth (14 - 21)
70.0%
62.0%
Attainment of Degree or Certificate
Youth (14 - 21)
70.0%
39.0%
Literacy or Numeracy Gains
Youth (14 - 21)
38.0%
41.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X61 | WIOA Annual Report PY 2015
Table O: Local Performance, Turning Point Workforce Development Board
Edgecombe, Halifax, Nash, Northampton and Wilson Counties
Local Area Name:
Turning Point Workforce
Development Board (60)
Total Participants Served
Adults
3,142
Dislocated Workers
238
Youth
145
ETA Assigned# 37105
Total Exiters
Adults
2,980
Dislocated Workers
109
Youth
67
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
67.0%
64.0%
Dislocated Workers
76.6%
79.0%
Retention Rates
Adults
87.5%
84.0%
Dislocated Workers
93.0%
94.0%
Average Earnings
Adults
$11,750
$11,340
Dislocated Workers
$14,000
$13,343
Placement in Employment or Education
Youth (14 - 21)
61.8%
63.0%
Attainment of Degree or Certificate
Youth (14 - 21)
58.1%
29.0%
Literacy or Numeracy Gains
Youth (14 - 21)
75.0%
37.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Turning Point Workforce Development Board
Michael Williams, Director
P.O. Box 7516
4036 Capital Drive
Rocky Mount, NC 27804
mwilliams@turningpointwdb.org | turningpointwdb.org
Performance Measure Outcome Tables for Local WDBs62 | WIOA Annual Report PY 2015
Western Piedmont Workforce Development Board
Wendy Johnson, Director
P.O. Box 9026
1880 2nd Ave. NW
Hickory, NC 28601
wendy.johnson@wpcog.org | wpcog.org
Table O: Local Performance, Western Piedmont Workforce Development Board
Catawba, Burke, Alexander, and Caldwell Counties
Local Area Name:
Western Piedmont Workforce
Development Board (56)
Total Participants Served
Adults
3,822
Dislocated Workers
39
Youth
140
ETA Assigned# 37210
Total Exiters
Adults
3,468
Dislocated Workers
44
Youth
78
Reported Information
Negotiated Performance Level
Actual Performance Level
Entered Employment Rates
Adults
89.0%
66.0%
Dislocated Workers
88.2%
79.0%
Retention Rates
Adults
93.9%
86.0%
Dislocated Workers
95.9%
87.0%
Average Earnings
Adults
$15,011
$12,057
Dislocated Workers
$14,282
$15,363
Placement in Employment or Education
Youth (14 - 21)
64.1%
47.0%
Attainment of Degree or Certificate
Youth (14 - 21)
81.9%
57.0%
Literacy or Numeracy Gains
Youth (14 - 21)
72.0%
30.0%
Overall Status of Local Performance
Not Met
Met
Exceeded
X
Performance Measure Outcome Tables for Local WDBsCOMMERCE
An Equal Opportunity/Affirmative Action Employer/Program
Auxiliary aids and services available upon request to individuals with disabilities.
N.C. Department of Commerce
Workforce Solutions
313 Chapanoke Road, Suite 120
4316 Mail Service Center
Raleigh, NC 27699-4316
Phone: 919 814 0400
Fax: 919 662 4770
www.nccommerce.com/workforce
www.ncworks.gov